GPS Recruiting

Role Description - Respond to customer inquiries via live chat in a timely and professional manner. - Assist customers with product or service information. - Troubleshoot and resolve customer issues or escalate complex cases to the appropriate department. - Maintain accurate records of customer interactions. - Process customer requests, such as account updates, order tracking, refunds, or cancellations (depending on the company). - Follow company policies and customer service standards. - Meet response time, resolution time, and customer satisfaction (CSAT) targets. - Identify recurring customer issues and provide feedback for process improvements. - Collaborate with other teams to ensure efficient issue resolution. Qualifications - Excellent written communication and typing skills. - Strong problem solving and critical thinking abilities. - Ability to multitask and manage multiple chat conversations simultaneously. - Basic computer proficiency and familiarity with customer support software. - Strong attention to detail and organizational skills. - Ability to remain calm and professional under pressure. - High school diploma or equivalent (associate's or bachelor's degree may be preferred by employer). Benefits - Paid Time off - Employee wellness program - Health Insurance Company Description A trusted recruitment partner dedicated to guiding exceptional people to exceptional opportunities.