Title: Entry Customer Service Representative Location: IDBoise Full time Pay Range: $22.07 $26.58 Are you customerfocused, adaptable, and techsavvy with strong multitasking skills? We're hiring Customer Service Representatives at our Customer Service Center in Boise, offering a fastpaced, friendly environment with extensive training and growth opportunities. Enjoy a MondayFriday schedule (no weekends!) that varies from 7:30am 6:30pm and a robust benefits package including medical, dental and vision insurance, a health savings account option, generous retirement (which includes both a 401k employermatch and a pension plan), life insurance and much more! Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and inoffice days) when certain qualifications are met. Training will be held onsite in Boise, Idaho. Customer Service Representatives deliver exceptional service in a teamoriented environment. They handle a high volume of customer calls and perform a variety of confidential, customerfocused tasks, including setting up accounts, processing movement requests, resolving inquiries, arranging collections, responding to outages, and maintaining account records. IMPORTANT DATES: We have an established schedule for interviews and training to ensure we can dedicate the necessary resources to this important process. Unfortunately, there is not flexibility, therefore we want applicants to be aware and understand the expectations when applying for the position. The successful candidates will be expected to report to work on August 31st, to begin our comprehensive training program. The first round of interviews, which will last approximately 30 minutes, are scheduled for July 27th through July 31st . The second round of interviews, which will last approximately 45 minutes and will be conducted inperson, are scheduled for August 3rd through August 7th. The successful candidates will need to be in training from August 31st through October 22, November 3rd and 5th, December 4th through January 14th, February 2nd and February 3rd. As indicated above, these dates are mandatory and necessary for proper training and development. Because this training is critical to success in the position, we cannot consider candidates who are unavailable on these dates. A COMPETITIVE CANDIDATE WILL HAVE Knowledge of: Personal computer applications related to customer service system operation and requirements Standard office software including Excel, Word, and Outlook Preferred: Microsoft Teams and OneNote Skills in: Customer service Interpersonal communication Basic math, accounting, 10key, and typing Multitasking by listening, typing, and talking simultaneously Ability to: Use good judgment in applying established guidelines to solve work problems Maintain composure and deal effectively with a diverse customer base in stressful situations Understand and carry out moderately complex written and oral instructions Operate inbound or outbound phone system Provide monitoring and guidance to less experienced members of the team Deal effectively with customers and coworkers Practice a flexible approach in working with team members to develop a successful team Preferred: Adapt to the everchanging customer service environment MINIMUM REQUIREMENTS Education: High school diploma or GED Experience: 1 year of experience in customer service OR 2 years in a serviceoriented environment Preferred: 2 or more years of customer servicerelated experience 2 or more years of customer servicerelated experience in a callcenter or highvolume service environment Spanish bilingual PHYSICAL REQUIREMENTS This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources. ADDITIONAL REQUIREMENTS Traditional schedules will include an eighthour rotating schedule between the hours of 7:30am 6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work nontraditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information, as well as be comfortable with sitting at a desk the majority of the workday.

Role Description Esta pessoa terá como objetivo atuar de forma alinhada à visão estratégica de Negócios do Grupo Fleury, contribuindo para a construção de um ecossistema de Saúde integrado, preventivo e híbrido, tendo como principal foco o cuidado com as pessoas. Principais atividades: - Responsável por atuar na área em ligações receptivas junto ao doador e parceiros, auxiliando no atendimento as informações, orientações mediante a solicitação do cliente. - Garantir que todas as solicitações sejam devidamente identificadas e registradas, e quando necessário encaminhadas ao setor responsável. - Participar ativamente dos processos de treinamento de uso dos sistemas, características do produto e serviço ofertado, características do cliente, seja doador ou parceiro, seguindo scripts de atendimento. - Registrar todos os atendimentos no sistema CRM, garantindo a interação do cliente junto a empresa e o motivo que o fez fazer contato. - Validar que todos os seus chamados registrados sejam tratados dentro do SLA acordado. - Orientar quanto as especificações e características dos exames ofertados, fidelizando a marca e buscando a excelência no atendimento com o tempo ideal, conforme instruções da monitora/supervisora. - Seguir as normas de atendimento estabelecidas, dentro de padrões de cordialidade e ética, seguindo o manual de conduta da empresa e segurança do trabalho. - Manter a qualidade no atendimento, humanizado, mesmo frente a adversidades, buscando constantemente a solução. - Manter a interação com a liderança da área, solicitando apoio quando necessário, assim como oferecendo sugestões de melhoria. Qualifications - Ensino médio completo; - Experiência com atendimento; - Pacote office básico; - Sistema da qualidade; Requirements - Colaboração; - Comunicação; - Desenvolvimento de si e dos outros; - Foco na experiência do cliente; - Orientação para resultados; - Liderar pela confiança. Benefits - Assistência médica e odontológica para você e sua família; - Ambulatório com clínica médica ou atendimento por telemedicina; - Linhas de cuidado especializadas: gestantes, adoção, obesidade, oncologia, entre outras; - Acesso à plataforma OrienteMe para sessões de terapia e orientação nutricional; - Licença maternidade e paternidade estendidas; - Acesso ao Wellhub para práticas esportivas e qualidade de vida; - Previdência privada; - Participação nos lucros; - Seguro de vida; - Vale-Alimentação; - Vale-Refeição; - Vale-Transporte; - Auxílio-Creche; - Clube de Descontos com lojas, farmácias, viagem, beleza, cultura, lazer, entre outros serviços; - Plataforma de ensino; - Parcerias educacionais com descontos em cursos e instituições.

• Coordinate support between our client and Nomagic team • Assist customers with issue resolution in a timely manner • Create documentation and train local teams on how to handle robot operations and maintenance • Deploy improvements to Nomagic software and hardware following instructions from our engineering team • Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc • Suggest improvements on processes, maintenance, and operations according to new learnings and errors • Represent remote team in meetings and other communication

Role Description We are seeking a proactive and organized Customer Support Manager to lead client communications, monitor service quality, and ensure a seamless experience from first interaction through completion. This fully remote role is ideal for someone who thrives in a people-focused environment, can manage multiple moving parts, and takes ownership of delivering high standards of support. The ideal candidate is confident working independently while leveraging structured systems, tools, and mentorship provided to maintain consistency and efficiency across all client touchpoints. - Oversee day-to-day client communications and support workflows - Ensure timely responses, proactive follow-ups, and effective issue resolution - Coordinate scheduling, confirmations, and service details with accuracy - Maintain detailed records and documentation of client interactions - Monitor service quality and identify opportunities for process improvement - Provide professional leadership in client-facing situations Qualifications - Strong communication, organization, and problem-solving abilities - Customer service, client management, or support leadership experience preferred (not required) - Ability to multitask and manage priorities in a remote environment - Detail-oriented, dependable, and comfortable with digital tools - Must be a citizen of the US, UK, Mexico, Australia, Spain, or LATAM Benefits - 100% remote flexibility - Structured onboarding and ongoing support - Clear growth pathway within a collaborative team - Opportunity to build leadership experience in a client-focused environment