Role Description As a member of the BGIS SCS Support Team, you will demonstrate a superior commitment to meeting customer needs by providing prompt and accurate responses to client requests to ensure all aspects of the contract are being fulfilled, with an emphasis on quality control & striving to exceed client expectations. - Be the first line of communication for our customers, as such a positive attitude and “can do” attitude are paramount. - Greet customers warmly and make every customer feel like they are our number one client. - Ensure client's expectations are met, resolving issues quickly, and being proactive with client needs and requirements. - Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; explaining and deploying the best solution to solve the issue; expediting correction or adjustment; following up to ensure resolution. - Place, follow up and close work/supply orders according to established procedures. - Keep accurate records of discussions or correspondence with customers. - Prepare service reports by collecting and analyzing customer information. - Build and maintain relationships with new and existing accounts. - Identify trends and patterns of client issues or work systems, initiate improvement or escalate to appropriate person. - Provide general administrative and reception backup support. - Work as a team player with fellow staff members to optimize productivity. - Represent the company and what we stand for. - Other duties as assigned. Qualifications - Demonstrated customer service skills. - Bilingual - English and French a must. - Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels. - Professional, courteous, approachable manner with a "can-do" attitude. - Good computer/data entry skills and knowledge of Microsoft Office Software. - Ability to work in a fast-paced environment to accomplish multiple goals. - Excellent time management and problem-solving skills; must adhere to tight deadlines, respond quickly to situations, and effectively execute solutions. - Self-disciplined and accountable with strong interpersonal skills. - Ability to work independently and as a team. - Ability to multi-task, prioritize work effectively and meet multiple deadlines. - Effective attention to detail and a high degree of accuracy. - Demonstrated ability to deal with change, make decisions and implement creative solutions. - Post-secondary education in a related field or commensurate work experience. - Past customer service and/or sales experience is preferred. Requirements - This is a regular, full-time position with a salary range of $44,303 - $52,121 per annum. - The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, and performance related to this role. Benefits - We value transparency in our hiring processes. - Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants; however, a human reviewer makes all final decisions. - This posting is for an existing vacancy.

Role Description Are you a French speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated French-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in French (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for French speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - Fully Paid Training. - Health Insurance. - And Much More.

• Contact customers via chat, calls, voice messages and email to manage collections. • Follow up on outstanding payments and payment agreements. • Provide clear information about account status, due dates and payment methods. • Log each interaction in the system and keep the database up to date. • Resolve inquiries related to billing and payments. • Escalate cases when necessary while maintaining professional and empathetic communication. • Meet the company's collection recovery targets.

• Respond promptly and professionally to incoming customer inquiries via email and our internal ticketing system • Triage and categorize support tickets, ensuring complex issues are quickly routed to our L2 and L3 technical teams • Learn the Crystal blockchain analytics platform inside and out to assist users with platform navigation and basic questions • Dedicate regular time to internal training, studying, and shadowing to build the technical skills required for your future promotion • Maintain accurate records of customer interactions and clearly document all initial troubleshooting steps.