VSP Vision Care

Role Description With minimal supervision in a distributed workforce environment, provide Accounts Receivable and Collections services to customers for all Lines of Business supported. This includes mid to large-market customers and/or strategic relationships with added degrees of complexity. Act as expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations related items, including: - Account reconciliation - Collections - Analysis - Problem resolution Act as primary point of contact for billing and collection inquiries from internal and external business partners. Research and resolve a variety of complex internal and external inquiries. Efficiently and accurately perform moderate to complex Accounts Receivable activities including but not limited to: - Billing - Cash application - Reconciliation - Customer research - Exception activities for all lines of business supported Create, review, and recommend necessary documents to generate customer billing. Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process. Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, providing alternate solutions. Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections. Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls. Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval. Prepare timely and accurate billing and reconciliation reports as needed. Identify at-risk customers based on established triggers. Coordinate with customers, Sales, Management, and other key business partners to problem solve issues impacting billing and receivables strategies. Analyze customer requirements, provide education on capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards. Identify, document and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions. Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures. Help onboard and mentor new teammates and flex as needed, to support the business need. Qualifications - Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues - Bachelor’s degree in Accounting, Finance, or related field preferred - One year of experience working in an ERP based Accounts Receivable environment preferred - Active Accounts Receivable Specialist Certification preferred - Solid understanding of basic accounting principles, familiarity with SAP preferred - Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills - Critical thinking and analytical, with a solution-oriented approach to work - Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines - Excellent communication and interpersonal skills to effectively communicate with internal and external business partners - Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences - Must be available to work within the full range of division hours of operation - Clean credit history as reported by credit report Benefits - Compensation range for the role is $17.85 - $28.88 - Eligible bonuses and commissions may be included as part of the compensation package Company Description VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. As a regular part of doing business, VSP Vision collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

• Sell and service eyewear products by managing existing accounts and developing new prospects • Develop creative sales strategies to contact prospects • Cultivate and develop strong business relationships with customers • Represent the eyewear line of business to the customer base in all sales-oriented activities • Collaborate with marketing and product development to address customers’ needs and analyze market data • Maintain working knowledge of existing and new products and services

• Drives doctor advocacy efforts, serving as VSP’s principal insurance and legislative advocates among eye care professionals and doctor influencers • Supports the development and drives implementation of short- and long-term strategic outreach plans, collaborating with business partners across the enterprise • Develops and maintains strong external relationships with policy-setting doctors and influencers within the optical industry • Implement strategies designed to influence the competitive markets in which doctors operate • Serves as a point of contact to research, analyze, and resolve complex issues and escalations involving practice-level and policy matters • Maintains knowledge about the national and regional health care marketplace, about the vision insurance environment, and about VSP’s insurance products and services • Represents the doctor perspective on issues related to VSP and the broader industry within the enterprise • Enhances the strategic strength of enterprise partnerships, using progressive tactics to increase value and provide solutions for doctors • Ability to travel 70% of the time

• Provide management for areas of responsibility, setting the direction for operations and change-the-business across technical functional areas or lines of business • Provide a platform for continuous improvement and transformation to better meet GTS and business needs • Provide direction to the team and inform others of high-level technical impediments • Ensure proper functioning, and cohesive implementation of technology functional planning in support of GTS and company direction • Engage team and peers in opportunity identification to further enhance/deliver technology • Identify operational and strategic risks; mitigate identified risks • Remain current on new technology and methods to ensure state-of-the-art and cost-effective solutions

Role Description Manage assigned book of client business, serving as advisor on client service and operations-related issues, scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction. - Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings. - Function as primary service contact to achieve and maintain high satisfaction levels and client retention. - Market the value of programs, products, and services to gain adoption within each account. - Facilitate client-related marketing initiatives. - In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies. - Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base. - Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client. - Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards. - Work with internal and external business partners to address custom client requirements. - Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.). - Collaboratively manage client and member communication strategies and collateral deployment. - Responsible for report compilation and distribution. - Interpret reporting requirements and successfully position those reports to clients. - Proactively monitor clients to identify problematic issues. Escalate client issues to the appropriate business partners and drive solutions as needed. Qualifications - College degree in Business Administration or related field, or equivalent experience. - 2+ years of account management experience and/or client service experience. - Effective interpersonal and communication skills with ability to influence internal and external business partners. - Experience participating in client-related project teams. - Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs. - Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment. - Proven ability to adapt to change quickly and work effectively within an agile environment. - Proven problem identification and solving capabilities. - Knowledge of insurance platform technologies. Requirements - Compensation range for the role is listed below. - Applicable salary ranges may differ across markets. - Actual pay will be determined based on experience and other job-related factors permitted by law. - As a part of the compensation package, this role may include eligible bonuses and commissions. - Salary Ranges: $58,656.00 - $92,328.00. Benefits - VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. - We maintain a drug-free workplace and perform pre-employment substance abuse testing. - Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

• Develop, research, test, and implement business process improvements, procedures, and system changes • Evaluate business process changes to identify and document business impacts and benefits • Act as subject matter expert to provide business requirements for process improvements and system enhancements • Conduct effective interviews/research to determine and document the stakeholders, business needs, and requirements • Create and analyze workflow diagrams • Review technical design deliverables to ensure business objectives are reached • Provide training, including identification of needs, development of materials, communications of changes, manuals, etc. • Provide post-implementation support, such as problem resolution, adjustments to new procedures, and change management • Develop presentations of materials, models, findings, plans, and/or conclusions • Continually look for process improvement strategies

Role Description Proactively support servicing and account administration for clients, partners, brokers, and consultants as part of supporting customer satisfaction, growth, and retention strategies. - Support and create administrative sales activities associated with qualifying and quoting to prospects, the installation of new clients, changes to existing clients, processing renewals, and open enrollment. - Support relationships with clients by establishing and maintaining strong internal relationships with account managers, sales personnel, and other key business partners. - Provide administrative support for client development plans and assigned projects that support strategic objectives, communication, growth, and retention. - Communicate and coordinate client requirements and needs with business partners to ensure accurate information is available to support the client’s plan design. - Support the implementation and intake requests of new clients to ensure specified implementation time frames are met or exceeded. - Verify client administrative requirements are met, documented, and business partners involved understand and agree to the requirements within approved processes/procedures. - Maintain working knowledge of existing and new products/services and other general information to ensure accurate information is provided to the sales/account management team and clients or brokers. - Effectively utilize the sales automation system to maintain current client and prospect records and data. - Identify problematic issues and offer alternative approved solutions; escalate to the appropriate business partner to drive custom/alternative solutions as needed. - Coordinate with other departments and the account team to resolve client issues and maintain client satisfaction. - Prepare collateral and conduct open enrollment presentations for the sales team, clients, and client members to support benefit fairs as needed. - Ensure complete and accurate information is set up in the systems to maintain current client, broker, and prospect records. Qualifications - Two years of customer service or client service experience, demonstrating the ability to build effective relationships and resolve a variety of issues. - Ability to quickly learn the company’s products and service offerings and internal systems. - Ability to manage multiple concurrent account implementations and business issues. - Understanding of business objectives and the business environment. - Work within an agile environment, demonstrating a proven ability to adapt to change quickly. - Excellent interpersonal, written, and verbal communication skills. - Excellent organizational skills for setting work priorities and managing a high volume of information and requests from multiple sources. - Proficient with MS Office, word processing, and spreadsheet applications, including building files, writing formulas, combining columns, copying, and merging data/files. Requirements - Compensation range for the role is listed below. - Salary Ranges: $17.85 - $28.88. - Actual pay will be determined based on experience and other job-related factors permitted by law. - This role may include eligible bonuses and commissions. Benefits - VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. - We maintain a drug-free workplace and perform pre-employment substance abuse testing. - Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

• Sell and service eyewear products by managing existing accounts and developing new prospects • Exercise a broad knowledge of the organization's services, products, and marketing techniques to achieve market share growth objectives and operational goals • Develop a creative sales strategy to contact prospects to create opportunities to sell products and increase revenue • Cultivate and develop strong business relationships with customers and prospective customers • Represent the eyewear line of business to the customer base in all sales-oriented activities • Work independently, while leveraging appropriate partners, team, and colleagues to exceed quota targets while achieving balanced product line results • Apply innovative ideas, approaches, and all product solutions to customers’ business problems by understanding the customers’ business and their business requirements • Maintain current working knowledge of existing and new products and services, and other general information, to ensure accurate information is provided • Identify and communicate future customer requirements and feedback to the appropriate VSP divisions • Act as liaison between various VSP departments and customers to ensure service levels and expectations are met • Collaborate with marketing and product development to address customers’ needs and analyze market data • Utilize sales automation system to make inquiries, maintain records, and prepare reports

• Manage the corporate financial analysis function, including activity-based management, cost-benefit analysis, corporate performance management, and other analyses involving company revenue, expenses, and other business results • Support projects and other strategic initiatives • Direct research and analysis of business and financial information at a corporate level • Make recommendations and assist in establishing the strategic direction of the company • Oversee research, analyses, and reporting of fluctuations in financial and business results to identify trends and research variances • Make recommendations to improve company performance and resolve issues • Prepare reports that outline the company's financial position • Analyze and interpret various internal and external financial reports and statistics • Collaborate with internal teams to provide competitive intelligence

Role Description With minimal supervision in a distributed workforce environment, provide Accounts Receivable and Collections services to customers for all Lines of Business supported. This includes mid to large-market customers and/or strategic relationships with added degrees of complexity. Act as expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations related items, including account reconciliation, collections, analysis, and problem resolution. - Act as the primary point of contact for billing and collection inquiries from internal and external business partners. - Research and resolve a variety of complex internal and external inquiries. - Efficiently and accurately perform moderate to complex Accounts Receivable activities, including but not limited to: - Billing - Cash application - Reconciliation - Customer research - Exception activities for all lines of business supported - Create, review, and recommend necessary documents to generate customer billing. - Provide accurate and complete information to business partners and customers, and assist them in understanding the billing and collection process. - Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, and provide alternate solutions. - Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections. - Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls. - Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval. - Prepare timely and accurate billing and reconciliation reports as needed. - Identify at-risk customers based on established triggers. - Coordinate with customers, Sales, Management, and other key business partners to problem-solve issues impacting billing and receivables strategies. - Analyze customer requirements, provide education on capabilities, and, in collaboration with the account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards. - Identify, document, and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions. - Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures. - Help onboard and mentor new teammates and flex as needed, to support the business needs. Qualifications - Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues. - Bachelor’s degree in Accounting, Finance, or related field preferred. - One year of experience working in an ERP-based Accounts Receivable environment preferred. - Active Accounts Receivable Specialist Certification preferred. - Solid understanding of basic accounting principles, familiarity with SAP preferred. - Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis, and multi-tasking skills. - Critical thinking and analytical, with a solution-oriented approach to work. - Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines. - Excellent communication and interpersonal skills to effectively communicate with internal and external business partners. - Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences. - Must be available to work within the full range of division hours of operation. - Clean credit history as reported by credit report. Requirements - #LI-VISIONCARE Benefits - Compensation range for the role is listed below. - Applicable salary ranges may differ across markets. - Actual pay will be determined based on experience and other job-related factors permitted by law. - As a part of the compensation package, this role may include eligible bonuses and commissions. - Salary Ranges: $17.85 - $28.88 Company Description VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.