Lifeforce

• Build, lead, and develop the ULC nursing organization, including on-site RNs and regional leads, across all clinic locations. • Own recruitment, onboarding, performance management, and ongoing development for all nursing staff across the ULC network. • Establish training programs and clinical competency standards so every nurse delivers the same high-quality Lifeforce member experience, regardless of location. • Set the tone for clinical excellence, accountability, and member-first care from day one. • Develop and maintain initial and recurring competency validation programs for all nursing staff, including annual skills assessments and continuing education requirements. • Develop and maintain clinical SOPs, nursing protocols, and escalation pathways for all on-site services. • Translate Lifeforce medical protocols into clear, executable nursing workflows that can scale across dozens of locations. • Partner with clinical leadership and the Director of Operations to ensure nursing practice is fully aligned with Lifeforce's medical standards and member experience expectations. • Build and own quality assurance processes and metrics for nursing care delivery. • Establish standards for medication storage, handling, inventory controls, cold-chain management, and administration practices. • Own state-by-state nursing compliance across all ULC markets. • Serve as the primary Lifeforce clinical nursing point of contact for ULC franchise owners and their teams. • Represent Lifeforce's clinical standards in cross-functional ULC conversations. • Partner closely with clinical leadership, health coaching, and member experience to align nursing infrastructure with broader organizational priorities. • Collaborate with technology and operations teams on EMR and scheduling workflows, clinical communication tools, and the systems on-site nurses rely on daily. • Perform other duties as assigned to support evolving clinical, operational, and business needs.

• Support daily pharmacy operational workflows and administrative tasks to ensure timely and accurate prescription processing • Assist with prescription drafting preparation and documentation workflows for clinician review and signature • Monitor operational queues and escalate delays, missing information, or workflow concerns appropriately • Maintain accurate documentation within prescribing platforms, EHRs, pharmacy systems, and internal operational tools • Ensure assigned tasks are completed efficiently, accurately, and in accordance with SOPs and compliance requirements • Provide frontline operational support to clinicians and internal teams for routine pharmacy workflow questions and requests • Assist with resolving straightforward operational issues using established workflows and guidance from senior team members • Escalate complex, clinical, or technical issues appropriately and with clear documentation • Support member-facing pharmacy workflows, including prescription status updates and coordination tasks • Collaborate with the CX team to assist with basic prescription-related member issues and inquiries • Help ensure members receive timely communication and operational support related to pharmacy workflows • Develop foundational knowledge of prescription lifecycles, pharmacy fulfillment processes, and operational workflows • Identify workflow inefficiencies or recurring issues and communicate observations to senior team members • Support process improvement initiatives, audits, reporting tasks, and operational cleanup efforts as assigned • Demonstrate curiosity, initiative, and willingness to learn new systems and workflows • Follow established SOPs, regulatory requirements, privacy standards, and quality expectations consistently • Support documentation, audit preparation, and quality assurance activities as needed • Maintain a high level of accuracy and attention to detail across all assigned work • Perform other duties as assigned to support evolving clinical, operational, and business needs

• Own end-to-end product development for key initiatives, from ideation through launch and iteration • Break down complex projects into development-ready epics and user stories in collaboration with engineering • Drive predictable delivery by managing scope, timelines, and resources across cross-functional teams • Participate in sprint planning, stand-ups, and retrospectives to ensure teams stay unblocked and aligned • Ship high-quality product features that directly impact member experience and business outcomes • Partner closely with the Director of Engineering to sequence work and make trade-off decisions • Collaborate with clinical, operations, growth, and member experience teams to gather requirements and validate solutions • Facilitate alignment across departments on product priorities and roadmap sequencing • Communicate product status, blockers, and decisions clearly to leadership and stakeholders • Contribute to quarterly and annual product planning processes • Develop business cases for new product initiatives using data, customer insights, and competitive analysis • Define success metrics and KPIs for product initiatives and track performance post-launch • Identify opportunities to improve membership unit economics, including activation, engagement, retention, and churn • Deeply understand member needs, pain points, and behaviors through research, data analysis, and direct customer interaction • Conduct competitive analysis and stay current on digital health and health tech trends • Leverage insights from the member journey to inform product decisions and prioritization • Partner with customer-facing teams to gather feedback and validate product hypotheses • Implement and maintain product management best practices, processes, and rituals • Champion data-driven decision-making and ensure clear tracking of product outcomes • Optimize workflows to maximize team velocity and impact • Identify and resolve friction points across the member lifecycle (onboarding, engagement, renewal)