Bank smart. Bank local. Bank well.
Client Support Agent
Location
United States
Posted
6 hours ago
Salary
0
Seniority
Senior
Job Description
Client Support Agent
Bankwell
• Respond to inbound customer inquiries via phone, email, and chat with professionalism, empathy, and efficiency. • Resolve issues related to accounts, transactions, digital banking, card services, and general product questions. • Identify and escalate potential fraud, security, or compliance issues in accordance with training and policy. • Deliver accurate, clear, and client-friendly information in a manner that reflects Bankwell’s tone and values. • Navigate multiple systems to document interactions and research customer issues in real-time. • Maintain up-to-date knowledge of bank products, services, procedures, and regulatory requirements. • Meet or exceed performance metrics for quality, response time, customer satisfaction, and compliance. • Contribute to a culture of continuous improvement by providing feedback on tools, workflows, and processes. Contribute to our team’s ongoing development by updating, improving, and maintaining our Knowledge Base, New Hire training program docs, AI powered service tools, contact reporting, etc.
Job Requirements
- 3 years of experience in a customer service role
- Comfortable working independently in a remote setting, with strong time management and self-discipline.
- Excellent written and verbal communication skills with a keen attention to detail.
- Strong technical skills; comfortable learning and navigating multiple systems and tools simultaneously.
- Familiarity with digital banking platforms and basic cybersecurity best practices is a plus.
- Experience identifying and escalating risk-related issues such as potential fraud or unauthorized access.
- A quiet, dedicated home office space with a reliable high-speed internet connection is required.
- Experience in banking, fintech, or another regulated environment required.
- Fiserv Premier UI experience
Benefits
- Fully remote role; applicants must reside in and be authorized to work in the United States
- Must have a private and professional home office setup suitable for taking calls and working uninterrupted
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Payroll Support Specialist
SAICSAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .
Role Description SAIC has an opening for a Payroll Specialist. This position can be worked remotely in the United States for the right candidate. The selected candidate will perform a variety of activities in both payroll and timekeeping to support our 25,000-employee population. - Answering customer (employee) requests via call center, email, and ticketing system. - Review employee terminations to ensure timely pay per state requirements. - Reconciliation of comp leave balances. - Ensuring compliance with federal, state and local regulations. - Issuing of promissory notes for company owed balances. - Support audits (internal and external). - Support other team members. Company Description SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. - We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. - SAIC is an Equal Opportunity Employer. - Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. - For more information, visit saic.com. - For ongoing news, please visit our newsroom.
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Coordinador/a de Atención al Cliente
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- Supervisar la operación de atención en todos los canales escritos, asegurando calidad, tiempos de respuesta y experiencia del cliente - Liderar, desarrollar y dar seguimiento al equipo de atención (interno y externo) - Coordinar con agencias externas durante lanzamientos de alto volumen - Auditar conversaciones para garantizar tono, claridad y alineación con la marca - Co-crear, entrenar y optimizar agentes de IA junto al equipo técnico - Crear y mantener SOPs, FAQs y bases de conocimiento actualizadas - Detectar patrones, objeciones y oportunidades a partir de conversaciones con leads y clientes - Intervenir en casos complejos o escalados cuando sea necesario - Monitorear métricas clave (tiempos de respuesta, conversión, satisfacción, etc.) y tomar decisiones basadas en datos
