Role Description The Customer Service Representative - Assessment Services role works with insurance companies, their applicants, claimants, agents, underwriters, and claims departments in an effort to complete both telephonic and face-to-face assessments. This position also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are seeking a schedule of Mon-Fri, 9a-5:30p CST. - Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to: - Provide telephonic and onsite interview status information - Schedule appointments for telephonic interviews - Collect and disseminate new or updated applicant or claimant information - Coordinate requests for reprints of telephonic and onsite interviews - Hot transfer applicants to complete telephonic interviews - Handle incoming calls from independent contracted nurses and agencies to assign, update status, and collect missing information on underwriting and claims onsite assessments - Understand and work comfortably with all duties, processes, and policies in the Engagement Services Call Center and Assessment Services departments - Demonstrate a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to: - Financial, personal, medical, and/or health-history information - Utilize multiple illumifin specific database platforms to input, access, and follow-up on customer information and activity - Provide ongoing, compassionate, and proactive customer support to all Engagement Services customers Qualifications - Must be able to speak French (Canadian Dialect) - High school diploma or GED required - Strong written and verbal communication skills; familiar with business and phone protocols - Excellent organization and detail orientation skills with the ability to meet established deadlines - Proficient with MS Windows environment, including MS Word - Reliable, trustworthy, and maintains appropriate organizational confidentiality - Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment Requirements - The base pay for this position is starting at $17/hour depending on experience and qualifications Company Description illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases.

Role Description Als Customer Service Specialist ben jij het eerste aanspreekpunt voor onze Belgische klanten. Je behandelt uitsluitend inbound oproepen. Geen koude acquisitie of pushy verkoop, wel pure service, probleemoplossing en klantentevredenheid. Het kan er op piekmomenten hectisch aan toe gaan, dus een koel hoofd bewaren is jouw tweede natuur. Qualifications - Actief als zelfstandig ondernemer (in hoofd- of bijberoep) met een geldig btw-nummer. - Spreekt perfect, vloeiend Vlaams en begrijpt de culturele nuances van de Belgische markt. - Aantoonbare ervaring met telefonische klantenservice (inbound). - Extreem stressbestendig, communicatief ijzersterk en empathisch. - Denkt in oplossingen, niet in problemen. - Beschikt over een rustige, professionele thuiswerkplek met een stabiele en snelle internetverbinding. Requirements - Vaste uren van 08:30 tot 16:30 uur (maandag t/m vrijdag). - 100% Remote (volledig thuiswerk). - Marktconform dagtarief. - Duur: zolang het project loopt. Benefits - Ideaal voor een gezonde work-life balance.

• Handle incoming English and French requests from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone.) • Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries. • Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

Role Description Ready to take your career abroad and gain global experience while living under the Greek sun? Join the Booking.com Customer Experts team in Greece — and help travelers plan their dream trips, all while you build your own international journey. As a Customer Support Specialist, you’ll support German-speaking Booking.com users with everything from simple questions to full travel plans. Your role helps travelers feel confident and inspired — and makes their experience smoother from start to finish. Your daily responsibilities include: - Handling incoming calls, messages, and emails from Booking.com users - Managing reservations, special requests, changes, and complaints - Researching travel options based on customer needs - Modifying bookings according to client preferences - Processing payments, cancellations, and adjustments - Providing solutions that help travelers feel supported and well-informed Qualifications - Fluent German + good English communication skills - Strong attention to detail - Problem-solving and troubleshooting ability - Comfort with unexpected changes or last-minute requests - Experience in e-commerce or online bookings is a plus - A positive mindset and interest in building an international career Benefits - Full relocation support (flight, hotel stay, and housing assistance — all covered) - Competitive salary + 2 extra monthly salaries per year - Health insurance & various company discounts - Full training by certified instructors - Career growth opportunities within a global organization - Free online Greek language courses - Flexibility - as the role is offered on a work-from-home basis in Greece - A diverse, inclusive, Great Place to Work–certified company culture Company Description You’ll be joining a multinational environment where your development actually matters. You’ll learn how to navigate global communication, support travelers worldwide, and strengthen your experience in one of the world’s most well-known brands.