Customer Support Remote Jobs in Colorado (US)

This page tracks remote customer support openings that are location-eligible for Colorado.

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8,481

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$14 - $142,600

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8481 Jobs

3048 Companies

Customer Experience District Sales Manager – CoreDx

Abbott

Customer Support2 hours ago

Full Time Remote SeniorTeam 10,001+Since 1888H1B Sponsor

Company Site LinkedIn

• Ensure the assigned district meets or exceeds revenue, margin, renewal, and customer retention objectives for the existing customer base. • Own and manage ongoing customer relationships, serving as the primary escalation point and trusted partner for executive-level stakeholders. • Develop and execute long-term strategic account plans and short-term execution tactics to achieve renewal, retention, and value expansion goals. • Drive value creation and customer satisfaction by delivering outstanding day-to-day service and experience, improving Net Promoter Score (NPS), profitability, and retention. • Provide leadership across the post-sale customer lifecycle, including oversight of cross-functional implementation, service, and support teams to ensure successful onboarding, adoption, and sustained performance. • Identify and execute value expansion and growth opportunities within existing accounts to increase Core Diagnostics share. • Anticipate customer risks and competitive threats within current accounts and initiate proactive retention and mitigation strategies. • Manage long-term customer contracts, ensuring adherence to pricing, margin, and profitability policies; support Sales Ambassadors during renewal and expansion discussions. • Maintain ownership of district revenue forecasting related to renewals, expansions, and contractual commitments. • Ensure contract compliance, service-level adherence, and timely resolution of customer issues and escalations. • Partner closely with Service, Technical Support, Marketing, Finance, Contracts & Pricing, and other cross-functional teams to deliver a seamless and consistent customer experience. • Maintain accountability for quality system effectiveness and compliance with all applicable policies, procedures, and regulatory requirements. • Manage, coach, mentor, and develop a staff of Sales Ambassadors to drive continuous improvement in customer outcomes. • Recruit, develop, and retain top talent while fostering a diverse, inclusive, and performance-driven culture. • Model Abbott’s values, demonstrate effective change leadership, and build strong internal and external partnerships. • Make decisions regarding work processes or operational plans and schedules to achieve district and regional objectives. • Develop, monitor, and appropriately adjust the annual budget for department(s).

View details: Customer Experience District Sales Manager – CoreDx

United States

$99.3K - $198.7K / year

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Customer Service Representative

2Modern

Customer Support6 hours ago

Full Time Remote SeniorTeam 11-50H1B No Sponsor

Company Site LinkedIn

• You will be the primary point of contact for 2Modern customers across the full post-purchase experience: order status, delivery coordination, returns, damages, vendor follow-up, and everything in between. • Our customer base includes both individual consumers and trade professionals (designers, architects, stagers) who are making considered, often significant purchases and hold us to a high standard. • You will work within Zendesk, coordinate with our logistics and operations teams, and exercise sound judgment to resolve issues in ways that protect the customer relationship and reflect the elevated standard our brand represents. • Customer communication across email, phone, and chat throughout the post-purchase journey, delivered in a tone that is warm, precise, and unflustered. • Order research, shipment tracking, and delivery follow-up with carriers and vendors, with the kind of proactive communication that anticipates customer questions before they are asked. • Damage claims, return authorizations, and order cancellations handled accurately, efficiently, and with discretion when situations call for flexibility within policy. • Clear documentation and ticket management in Zendesk so every customer feels personally remembered rather than processed.

View details: Customer Service Representative

United States

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Travel Support Coordinator

Traveling with Mchaila

Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

Customer Support7 hours ago

Full Time Remote Mid LevelTeam 1

Role Description We're looking for a proactive Travel Support Coordinator to assist with client communication, itinerary coordination, and travel-related support tasks. This fully remote role is ideal for someone who enjoys organization, problem-solving, and helping ensure a smooth and positive travel experience for clients from planning through completion. - Assist with coordinating travel reservations, itineraries, and booking details - Communicate with clients regarding updates, confirmations, and travel preferences - Manage scheduling changes, follow-ups, and general support requests - Maintain organized client records and accurate travel documentation - Help ensure all travel plans and client needs are handled efficiently and professionally Qualifications - Strong communication and organizational skills - Comfortable working independently in a remote environment - Customer service, hospitality, or administrative experience preferred but not required - Detail-oriented, dependable, and comfortable using online systems - Ability to multitask and manage timelines effectively - Must be a citizen of the US, UK, Australia, and LATAM Benefits - Fully remote with flexible scheduling opportunities - Training, onboarding, and ongoing team support provided - Opportunity for growth within the travel and hospitality industry - Supportive team environment with structured systems and resources

View details: Travel Support Coordinator

United States + 3 more

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CRM Product Owner

Block

Block builds simple, powerful tools that make progress towards an economy that’s truly open to all.

Customer Support7 hours ago

Full Time Remote Mid LevelTeam 10,001+Since 1990H1B Sponsor

Company Site LinkedIn

Role Description At Square, we build elegant solutions. As a CRM Product Owner you will be a part of the Go-To-Market Systems and Operations team with a focus on supporting Block’s B2B business teams - Afterpay and Square - across Sales, Professional Services, Account Management, and Partnerships. You will partner with GTM leadership, strategy and operations, and peer product owners to define, build, and maintain roadmaps and features that support the overall strategy of our business. You will be empowered to own the solution end-to-end, from problem definition, to solution design, to developing and deploying features using agentic coding tools. As part of this role, you will deeply understand our internal users and will focus on increasing the efficiency of day to day operations, building scalable third party and first party platforms, and creating AI-forward internal tools that accelerate operational workflows. You Will - Inspire creativity and translate Go-To-Market executive strategy in systems and operational feature sets. - Be the trusted resource on product, solution, and process domains relating to go-to-market business processes throughout the lifecycle, proactively identifying opportunities to automate current state business and operational processes. - Consult and guide stakeholders and end users to maximize value of connected applications including Salesforce, internal agents, and other third-party and first-party sales technologies, including training on newly deployed features. - Manage overall project intake, prioritization, and definition processes for supported business partners, and establish metrics to understand ROI and impact of developed systems and tools. - Lead requirements gathering sessions, document current and future state business processes, perform data analysis, and understand business priorities to recommend technology solutions. - Leverage agentic coding tools (Claude, Codex, Goose) to prototype solutions, develop technical solutions documents, harden features into production-ready code, and deploy them through engineering pipelines. - Oversee delegation and execution of more complex integrations or systems development to partner data and engineering teams; collaborate with these teams to ensure successful implementation of user-friendly, scalable solutions. - Identify and mitigate risks, dependencies, and impacts across cross-functional business and technology teams; maintain and report on overall initiative and roadmap progress, status, and health. Qualifications - BS in Information Systems, Computer Science or other relevant degree. - 8+ years of product management or owner experience, with at least 2 years building internal tools. - 5+ years of enterprise experience using Salesforce or similar tools to develop business automations and solutions. - Experience using agentic tools (Claude, Codex, others) to facilitate the end to end product management process, from problem definition, to code development and production deployment. - Experience in summarizing complex business processes into automation opportunities and well-architected solutions. - Deep understanding of GTM Systems and processes, spanning Sales, Account Management, Services, and/or Partnerships. - Familiarity with agile/SCRUM methodologies for product development. - Previous roles in a consulting or high growth tech environment. Benefits - Remote work. - Medical insurance. - Flexible time off. - Retirement savings plans. - Modern family planning.

View details: CRM Product Owner

United States

$142.6K - $236.2K / year

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Behavioral Health Specialist

WellSense Health Plan

WellSense Health Plan is a nonprofit health insurance company. As an employer, the company strives to foster a fast-paced, goal-motivated, and supportive cultur

Customer Support8 hours ago

Other Remote Mid Level

Company Site

Role Description The Behavioral Health Specialist is responsible for managing incoming prior authorization and inpatient admission requests for behavioral health services. This role involves: - Reviewing submissions and gathering clinical documentation from providers. - Verifying member eligibility and entering information into the Jiva system. - Ensuring requests are routed appropriately to the clinical team. - Communicating determinations and resolving escalated issues. - Collaborating closely with behavioral health clinicians to support timely and accurate decision-making. Qualifications - Associate’s Degree in Healthcare, Nursing, Social Work or related area, or equivalent combination of training and experience. - Knowledge of medical terminology (preferred). - A minimum of 2 years of experience in a high-volume healthcare office, hospital administration, data entry office, or customer service call center. - Familiarity with Jiva, FACETS, or other healthcare databases (preferred). - Experience working in health plan utilization or claims processing (preferred). - Previous customer service experience (preferred). - Behavioral Health experience (preferred). - Pre-employment background check required. Requirements - Proven ability to prioritize and manage multiple tasks in a fast-paced environment while meeting deadlines. - Capacity to process high volumes of requests accurately. - Excellent listening, verbal, and written communication skills with a strong customer service focus. - Teamwork and collaboration skills. - Proficiency in Microsoft Office products. Benefits - Full-time remote work. - Competitive salaries. - Excellent benefits including medical, dental, vision, pharmacy. - Merit increases. - Flexible Spending Accounts. - 403(b) savings matches. - Paid time off. - Career advancement opportunities. - Resources to support employee and family wellbeing. Compensation Range $23.08 - $32.45. This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, considering factors such as education, experience, skills, and certifications/licensure as they relate to position requirements.

View details: Behavioral Health Specialist

United States

$23 - $32 / hour

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Customer Experience Representative – Contractor

ALT

We’re on a mission to unlock the value of alternative assets, and looking for talented people who share our vision.

Customer Support8 hours ago

Contract Remote Mid LevelTeam 51-200H1B Sponsor

Company Site LinkedIn

• Engage with collectors through chat, email, and phone support • Handle complex account questions and resolve issues with empathy and care • Document interactions and escalate issues as necessary for quick resolution • Collaborate with cross-functional teams to enhance service quality • Gather customer feedback to identify trends and suggest improvements

View details: Customer Experience Representative – Contractor

United States

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Customer Service Representative

Verida Inc

Customer Support8 hours ago

Full Time Remote Mid Level

Role Description This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services. Essential Functions - Assists callers efficiently and in a polite, courteous and professional manner at all times. - Conducts appropriate screening and eligibility functions. - Obtains correct information to schedule appropriate modes of transportation. - Maintains current knowledge of local operating transportation policies. - Accurately and effectively uses trip scheduling and dispatch software. - Maintains client, company and employee confidentiality. - Communicates with facilities and/or providers as necessary to assure efficient transportation services. - Coordination of urgent care and/or discharges with Trip Validation Specialist. - Keeps Supervisor informed concerning scheduling and/or service delivery problems. - Completes all required records and reports. - Effective use of telecommunications systems. Qualifications - High School graduate or equivalent. Requirements - Excellent communication skills. - Basic computer and typing skills. - Type 30 wpm. - Customer service experience. - Able to work in a busy environment. - Able to work independently or with a team.

View details: Customer Service Representative

United States

$14 / year

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Production Support Specialist

Agile Six

We're a team of problem solvers looking to help build a better digital & human-centered government. #hiring #remotework

Customer Support8 hours ago

Full Time Remote LeadTeam 51-200H1B No Sponsor

Company Site LinkedIn

• Plan, prioritize, and schedule Helpdesk activities to ensure maximum issue resolutions within committed SLAs • Record any incidents and provide support to all end users with the help of the team while documenting resolutions • In collaboration with team members and leadership, implement and iterate on enterprise level support processes, procedures, and documentation • Build a help desk work stream that supports our application's end users and informs how to triage across the larger ecosystem • Monitor and report on key production support metrics to track operational stability and identify actionable insights to drive continuous improvement • Provide leadership within this work stream, going beyond ticket processing to shape the direction of help desk operations • Communicate issues and resolutions clearly and succinctly across all levels of the organization, using standardized language and terms • We expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.

View details: Production Support Specialist

United States

$132.3K / year

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Customer Care Strategist

Higher Logic

Some people connect businesses to people. Others connect people to people. We do both. #AllTogether

Customer Support8 hours ago

Full Time Remote SeniorTeam 201-500H1B No Sponsor

Company Site LinkedIn

• Own retention and renewal outcomes for an assigned book of business, with accountability for customer health, renewal strategy, and risk mitigation. • Take a hands-on, whatever-it-takes approach to retaining customer accounts, stepping into issues directly and doing what is needed to move the account forward. • Lead proactive account reviews and executive conversations focused on customer goals, adoption, business value, risks, and next steps. • Identify customer challenges, business risks, and gaps in adoption, then drive clear action plans to improve outcomes and protect retention. • Operate with a high degree of ownership and urgency, recognizing that no task is too small when customer retention or account health is at risk. • Partner cross-functionally with Customer Success, Sales, Support, Services, Product, and Leadership to resolve issues, align resources, and move accounts forward. • Identify and communicate upsell or cross-sell opportunities when they align to customer needs and goals. • Capture and elevate customer feedback, market insight, and product gaps to help influence company priorities. • Develop and improve playbooks, engagement strategies, and operating rhythms that increase team effectiveness and customer retention. • Provide guidance, coaching, and strategic support to Customer Success Managers on complex accounts, renewal risk, and executive engagement. • Represent Higher Logic with professionalism, accountability, and sound judgment in all customer and internal interactions. • Perform other related duties as assigned

View details: Customer Care Strategist

United States

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Managed Services Coordinator

ePlus Technology, inc.

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect. Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers. Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success. Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us. Commitment to Diversity, Inclusion and Belonging: We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law. ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Customer Support9 hours ago

Full Time Remote Mid LevelTeam 1,001-5,000

Role Description We are seeking a detail-oriented and organized Managed Services Operations Coordinator to support operational, financial, and administrative functions within a fast-paced services environment. This role is responsible for managing customer billing activities, validating financial and contractual accuracy, supporting project reconciliation efforts, and ensuring adherence to operational processes and documentation standards. The ideal candidate will have experience working in managed services operations, strong attention to detail, and the ability to navigate ambiguity while maintaining accuracy and accountability. Your Impact - Support day-to-day operational and administrative activities for Managed Services projects and customers - Review and interpret Statements of Work (SOWs) to validate billing, financial, and contractual accuracy - Manage customer billing activities, including prorations and invoice validation - Assist with revenue recognition tracking and financial reconciliation processes - Review project costs versus sell values to ensure financial accuracy - Understand and manage PO structures, including sub-POs and services POs - Coordinate and maintain project documentation and operational records - Validate vendor start dates against customer-facing commitments and billing timelines - Identify discrepancies, investigate issues, and drive timely resolution - Maintain strong adherence to internal processes, controls, and operational standards - Communicate proactively with internal teams regarding project, billing, and operational updates Qualifications - 2+ years of experience in an administrative or operational role - Experience working in Managed Services in any capacity - Customer billing experience - Basic accounting knowledge and financial understanding, including: - Proration calculations - Revenue recognition concepts - Cost versus sell analysis - PO structures and management - Project reconciliation - Ability to interpret SOWs and validate financial accuracy - Strong understanding of vendor start dates and customer-facing commitments - Excellent attention to detail and organizational skills - Strong communication, follow-through, and problem-solving abilities - Ability to work effectively in a fast-paced and evolving environment Requirements - Experience with OpenAir (NetSuite OpenAir) or similar PSA/project management systems Benefits - The initial base salary range for this position is expected to be between $24.04 and $33.65 hourly. - Compensation package may include other components such as commissions and discretionary bonuses. - ePlus offers a full range of medical, financial, and/or other benefits, including: - 401(k) eligibility - Employee stock purchase program - Various paid time off benefits, such as vacation, sick time, and personal leave - Details of participation in these benefit plans will be provided if an offer of employment is extended. Company Description At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results. - Respectful communication and cooperation - Teamwork and employee participation - Work/life balance that supports our employees’ varying needs - Embracing communities - Commitment to Diversity, Inclusion and Belonging

View details: Managed Services Coordinator

United States

$24 - $34 / hour

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