Role Description Wir suchen ab sofort eine engagierte Unterstützung für unser Backoffice. Wenn du strukturiert arbeitest und Freude an einer eigenverantwortlichen Tätigkeit in einem komplett digitalen Umfeld hast, bist du bei uns genau richtig. - Administrative Unterstützung: Du bist die zentrale Anlaufstelle für unsere internen Abläufe und koordinierst den täglichen Schriftverkehr. - Projekt-Support: Du unterstützt bei der Vorbereitung und Organisation von Projekten und hältst dem Team den Rücken frei. - Datenpflege & Dokumentation: Du pflegst unsere digitalen Ablagesysteme und stellst sicher, dass Informationen aktuell und strukturiert verfügbar sind. - Kommunikationsschnittstelle: Du bist Ansprechpartner für Anfragen und sorgst für einen reibungslosen Informationsfluss innerhalb unserer Abteilung. Qualifications - Du arbeitest selbstständig, gewissenhaft und hast ein Auge für Details. - Du bist sicher im Umgang mit MS Office (Excel/Word) oder Google Workspace. - Du kommunizierst freundlich, verbindlich und hast eine strukturierte Arbeitsweise. - Du schätzt die Vorteile eines Remote-Jobs und verfügst über eine zuverlässige Internetverbindung sowie einen ruhigen Arbeitsplatz. Benefits - Flexibilität: Arbeite zu 100 % remote von zu Hause aus. - Strukturierte Einarbeitung: Wir lassen dich nicht allein – du erhältst eine gründliche Einführung in unsere digitalen Systeme und Abläufe. - Langfristigkeit: Wir suchen Menschen, die sich bei uns etablieren wollen. Bei entsprechendem Engagement bieten wir klare Perspektiven zur Übernahme von Teamverantwortung. - Faires Modell: Eine leistungsgerechte Vergütung in einem professionellen Umfeld. - Deine Perspektive: Wir bieten keine klassische Festanstellung, sondern eine projektbasierte Zusammenarbeit, die dir maximale Freiheit bietet. Company Description Wir sind ein wachstumsstarkes Unternehmen im Bereich Business-Services und digitale Prozessoptimierung. Unser Schwerpunkt liegt auf der Bereitstellung effizienter Strukturen für ortsunabhängige Zusammenarbeit und dem operativen Management digitaler Abläufe. - Wir bieten keine klassischen Festanstellungen, sondern kooperieren mit Partnern, die eigenverantwortlich und projektbasiert in unseren operativen Einheiten agieren möchten. - Wir unterstützen durch eine strukturierte Einarbeitung, den Zugriff auf bewährte digitale Systeme und kontinuierliche Begleitung bei der beruflichen Entwicklung. - Unsere Arbeitsweise ist geprägt von Professionalität, klarer Zielsetzung und einer effizienten Arbeitskultur. - Wir suchen Persönlichkeiten, die eine langfristige, eigenverantwortliche Herausforderung in einem dynamischen Arbeitsumfeld suchen.

Title: Customer Service Representative - Technical Amarillo, TX, USA | Hourly | 18.92 per week | Full Time Medical, Dental, Vision, Competitive Salary, Paid Time Off Job Description: Disabled Veteran Solutions (DVS)Pay: $18.92/hour Status: Full-Time Regular (36-40 hours/week) Location: Remote, must reside in PA, TX, or VA. About Disabled Veteran Solutions Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business (SDVOSB) providing high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and service-both to our clients and to the employees who power our success. At DVS, we value professionalism, reliability, and a customer-first mindset. Position Overview The Customer Service Representative (CSR) role is responsible for delivering exceptional customer care and creating sustainable value for customers through phone, email, text, web chat, and case management interactions. This role supports a high-volume tolling services program and requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering accurate, empathetic support. Successful candidates are dependable, tech-savvy, customer-focused, and able to thrive in a structured, performance-driven call center environment. Key Responsibilities Customer interactions may include, but are not limited to: - Reviewing and updating toll account information - Processing tolls, violations, and related inquiries - Resolving toll charge disputes - Assisting with congestion pricing questions - Guiding customers through application status checks and walkthroughs Additional responsibilities include: - Managing a high volume of inbound inquiries in a timely and professional manner - Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing - Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution - Creating, documenting, and reviewing service requests accurately - Collaborating with internal departments to ensure customer issues are fully resolved - Delivering consistently high-quality customer service across all interactions Training & Attendance Requirements (Mandatory) Training and nesting (a supervised transition period into live customer interactions) are 100% mandatory. Attendance is critical to success in this role. - No time off, late arrivals, or early departures are permitted during training or nesting - Failure to meet attendance requirements during training may result in termination - Two assessments must be passed during and at the conclusion of training to meet employment requirements Training Schedule: - Training Start: 9/11/2026 - Training Hours: 8:30 AM - 5:00 PM EST, Monday-Friday - Training Duration: Approximately 3 weeks Webcam usage is required during training and production. Associates may be asked to be on camera for coaching sessions or team meetings. Work Schedule & Availability - Open availability required Monday-Sunday - Scheduled 5 days per week - Every other Saturday required (counted as one of the 5 scheduled days) Production Hours: - Monday-Friday: Between 7:00 AM - 7:30 PM EST - Saturday & Sunday: Between 8:00 AM - 2:30 PM EST You WILL be scheduled every other Saturday Schedules are based on business needs and may change weekly. Shifts may vary day-to-day. If assigned the last shift of the evening, extended hours may be required based on call volume. Overtime is paid for hours worked over 40 in a workweek. Compensation & Benefits - $18.92/hour - Paid Weekly - Paid training at the applicable hourly rate - Benefits after 90 Day Probationary period is completed Equipment & Technical Requirements - A Company-issued computer and headset will be provided for performing job functions. Candidates must have: - Reliable, high-speed internet (hard-wired via Ethernet through DSL or Fiber only; Wi-Fi, in home hotspots, and satellite internet are not permitted) - A private, dedicated workspace suitable for remote work Candidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft Teams session. Minimum Qualifications - High school diploma or GED required - Minimum of 6 months customer service experience (call center experience preferred) - Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently - Basic to advanced computer proficiency and ability to navigate multiple systems required - Ability to troubleshoot common technical issues - Ability to pass background check and drug screening (no cost to candidate) - Professional, dependable, and able to adhere to strict attendance and scheduling requirements Additional Employment Information - This is a full-time position; part-time roles are not available - Schedules are assigned based on program needs - Lunch and break schedules are assigned and must be adhered to Ready to Apply? If you meet the qualifications listed above, you're dependable, customer-focused, and ready to succeed in a structured, remote call center environment, we encourage you to apply today. Join Disabled Veteran Solutions and be part of a mission-driven organization committed to excellence, service, and professional growth. A pre-employment drug screening and criminal background check are required prior to employment.

• Listen and respond to customer queries via phone and email • Provide accurate, valid, and complete information based on customer requests • Identify and assess customer needs to ensure high levels of satisfaction • Deliver professional customer support while maintaining excellent service quality • Handle customer interactions in Czech and English • Work collaboratively with an international and supportive team

• Managing all aspects of sales and retentions for targeted accounts • Participation in RFP/bid process, client presentations, workshops, pricing, staffing configurations • Transitioning bid intelligence on successful wins/retentions to core servicing team • Understanding BCD sales cycle, tools, products, processes related to operations • Identifying best solutions for customers • Delivering bid/retention intelligence to operations during implementations • Liaising with operational teams regarding capacity and planning • Establishing relationships with PM stakeholders and owning partnership with operations • Collaborating with GPO on target retentions requiring operational guidance