Afni, Inc.

Role Description Under general direction, the Network Engineer will possess an in-depth understanding of networking hardware and software, and have hands-on experience with Cisco routing and switching, Palo Alto firewalls, Load Balancers, Meraki Wireless, and Network Automation. Incumbent will play a crucial role in designing, implementing, and maintaining our network infrastructure to ensure optimal performance and availability. This position is work-at-home. Essential Functions and Responsibilities: - Monitor network performance and ensure system availability and reliability, tuning and optimizing the network as necessary. - Conduct regular network performance tests and prepare reports on network performance and incident response. - Troubleshoot network issues and outages, developing strategies to prevent them in the future. - Provide tactical design direction and make recommendations in developing solution roadmaps. - Collaborate with solution architecture and solution delivery to build new products and improve existing products. - Operationalize solutions through documentation, automation of common tasks, and maturing processes. - Use network automation tools to streamline and enhance processes. - Secure network systems by establishing and enforcing policies, and by defining and monitoring access. - Research and consult with resources and industry experts to ensure the effectiveness of provided solutions. Qualifications - Associate degree in Computer Science, Engineering or relevant field, bachelor’s degree preferred. - 3 years of experience in a technical role preferred. - Active Cisco CCNA required. - Proven experience with all the following: - Cisco and Meraki - Switches, Firewall, Wireless, Identity Services Engine - Palo Alto Firewalls - SD-WAN - Public Cloud Design - Load balancing and WAF - Network Monitoring Tools - Routing Protocols - BGP, communities, community lists, route-maps - OSPF, tagging, redistribution, internal and external - Experience in the following technologies is preferred: - DevNet topics - Ansible - Python - Azure Networking and Security Concepts - AZ-700 - Enterprise applications and Conditional Access - Traffic Manager and Load Balancing - Firewalling - Route Base VPN with BGP - Extensive knowledge of network infrastructure, routing and routed protocols, and standards. - Experience in recommending solutions based upon analysis of network performance. - Exceptional interpersonal skills (negotiation, coaching, team building, positive thinking, can-do attitude and job flexibility). Requirements - Must be able to lift at least 25 pounds. Working Conditions and Environment - Incumbent works in a temperature controlled office environment. - Incumbent sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. - Incumbent is on call 24/7. - Incumbent may be required to work beyond normal business hours to meet internal and external customer requirements. - Evening and weekend work may be required. - Some overnight travel may be required.

Role Description This position is for auto insurance sales, so you will be handling mainly inbound calls from people looking to purchase auto insurance. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. - Deliver world-class customer service to inbound callers. - Utilize product knowledge to troubleshoot and solve customer concerns with empathy and efficiency. - Process orders, update accounts, and maintain records. - Effective multitasking and strong attention to detail. Qualifications - Exceptional communication and active listening skills. - Ability to build rapport and handle difficult situations professionally. - Navigate multiple systems while maintaining a positive attitude under pressure. - Quick-thinking problem solver. - Self-motivated with a strong work ethic and effective time management in a home office setting. - Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. - Minimum 6 months in a sales role. - Available for paid training: 2 weeks of licensing, 3 weeks of product training, and 4 weeks of continued training. - Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST. - Must pass a background screening. - At least 18 years old. - Have a GED or High School Diploma. - Legally permitted to work in the United States. Requirements - Deliver world-class customer service. - Process orders and update accounts. - Maintain records with attention to detail. - Work effectively in a home office setting. Benefits - Paid training program. - Leadership team that believes in you. - Supportive team culture. - Paid personal time off. - Paid sick time. - Health, vision, and dental benefits. - 401k with matching contributions. - Tuition reimbursement program. Company Description We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

Role Description As an Insurance Specialist, you will go through our paid training program to obtain state licensing to officially become a Licensed Insurance Sales Agent. Once licensed, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads to close the deal on insurance sales. You will interact with customers to understand their needs and offer the best solutions for them. Using strong relationship-building, you will provide an exceptional customer experience for customers. Key Role Responsibilities - Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs. - Process orders, update customer accounts, and ensure accurate records in internal systems. - Multitask effectively between handling customer inquiries and navigating multiple systems. Qualifications - Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally. - Navigating multiple systems and maintaining a positive attitude under pressure. - Quick-thinking problem solver; self-motivated with a strong work ethic and effective time management in a home office setting. - Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. - Sales experience: Minimum 6 months in a sales role. - Available for paid training to include 2 weeks of licensing, 3 weeks of product training, and 4 weeks of continued training. - Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST. - Previous Work at Home experience preferred. - Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States. Requirements - Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular). - 25Mbps Download/10Mbps Upload. - Ping Rate – Less than 100 ms. - A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. - Ability to be on webcam during working hours. Benefits - Paid training to obtain your insurance license. - Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment. - Full time hours. 40-hour work week. - Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing. - Medical, Dental and Vision Insurance. We will help cover the cost of your premium. - Tuition Reimbursement. Your goals are important, and we’ll help you achieve them. - Referral Program. We have one of the most lucrative referral programs around. - Career Growth. Most of our senior leadership started as agents. We promote from within!

Role Description As a Bilingual Spanish Representative, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. You will provide an exceptional customer experience using strong relationship-building skills. ¿Qué hare como Representante Bilingüe en Español? Como representante bilingüe en español, representarás a uno de los principales proveedores de seguros del país al recibir llamadas entrantes de clientes potenciales para cerrar el trato en las ventas de seguros. Interactuarás con los clientes para entender sus necesidades y ofrecerles las mejores soluciones. Duties and Responsibilities - Take inbound calls and conduct a consultation to identify the prospective insured's needs. - Educate customers on our insurance products and services while identifying opportunities to sell additional products. - Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources. - Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues. - Engage in a conversation with people from all walks of life. - Provide and customize assistance according to the policyholder’s needs. Qualifications - At least six months working in a service or sales environment. - Ability to work in a fast-paced environment. - Ability to multitask and use effective time management. - A minimum of 6 months of work-at-home experience is required. - Ability to communicate written and verbally in both Spanish and English. - Computer skills. Requirements - Must be 18 years of age. - Must have GED or High School Diploma. - Must be legally permitted to work in the United States. Benefits - Remote Work: This position is 100% remote. We will send you the equipment needed for this role. - Full time hours: 40-hour work week. - Job Stability: We’ve been in business since 1936. - Paid Time Off: Because rest isn’t a reward – it's necessary for your wellbeing. - Medical, Dental and Vision Insurance: We will help cover the cost of your premium. - Tuition Reimbursement: Your goals are important and we’ll help you achieve them. - Referral Program: We have one of the most lucrative referral programs around. - Career Growth: Most of our senior leadership started as agents. We promote from within! - Annual Performance Reviews: We reward your good work with more money.

Role Description The Virtual Operations Manager will be responsible for the overall facilitation of project key performance indicators, including quality, sales/service, staffing levels, attrition, attendance, and profitability. The Operations Manager will directly manage a team of Operations Project Coaches and will be responsible for fostering employee leadership while taking an active role in promoting a culture of outstanding customer service. Position is work-from-home. Essential Functions and Responsibilities: - Collect, analyze, and present appropriate program data from the perspective of improving performance and quality on project(s) responsible for. - Analyze daily, weekly, and monthly reports to status and recommend future resource planning. - Provide data for client-operations review and meet all appropriate deadlines, as specified. - Ensure consistent & effective daily operations management by managing center resources and capitalizing on opportunities to reduce costs and increase customer call quality. - Create and maintain a solid client interface with open lines of communication to ensure the highest levels of customer service. - Accountable for effectively managing project teams and department spending while maximizing KPI achievement. - Assist in the adherence, planning and analysis of the center’s operational budget. - Coordinate communication of policies and procedures, project objectives, and training between corporate, staff, and client. - Document and assist in the implementation of center’s policies and procedures. - Facilitate leadership development initiatives by effectively motivating, empowering, and providing immediate feedback to staff. - Responsible for project hiring decisions, termination requests, time authorizations, the development and presentation of performance appraisals, and professional development and coaching of subordinates. - Ensure staff performance issues are addressed in a timely and professional manner. - Communicate potential performance issues and provide solutions to Center Director. Qualifications - Bachelor's degree or 3-5 years of relevant customer service/sales experience in a call center environment. - Experience in a high volume and metric-driven environment is preferred. - Proven management/leadership experience preferred. - Previous experience developing leaders. - Intimate knowledge of both inbound and outbound processes with the motivational skills to effectively drive customer satisfaction is preferred. - Demonstrated ability to collaborate and build cross-functional relationships. - Proven budgetary and P&L experience. - Strong organizational and planning skills are preferred. - Strong verbal and written communication skills are required. - Ability to handle multiple tasks and work with shifting priorities. - Demonstrated proficiency with Microsoft Office. - Must be able to work flexible schedule including nights and weekends. Working Conditions and Environment - Incumbent works in a temperature-controlled office environment. - Incumbent sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.

Role Description Are you bilingual and have a passion for engaging with customers through modern social media channels? Join our team as a Bilingual Social Media Agent, playing a vital role in supporting our customers, solving their issues, and upselling products and services that meet their needs. While this is primarily a social-media based role, there will be occasions when reaching out to your customers via phone is necessary to ensure they receive the best possible support and solutions. You will represent one of the nation’s largest brands handling inbound inquiries via online social media platforms, providing solutions, and identifying opportunities to offer additional products and services. Key Role Responsibilities - Deliver world-class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs. - Process orders, update customer accounts, and ensure accurate records in internal systems. - Multitask effectively between handling customer inquiries and navigating multiple systems. Qualifications - Must be proficient in both English and Spanish language, with strong bilingual communication skills to effectively engage and assist a diverse customer base. - Spanish and English written communication skills are a must, as you will spend most of your time communicating with customers through chat. - Exceptional written communication skills, with the ability to build rapport and handle difficult situations professionally over chat. - Ability to navigate multiple systems and maintain a positive attitude under pressure. - Quick-thinking problem solver; self-motivated with a strong work ethic and effective time management in a home office setting. - Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. - Customer service experience: Minimum 1 year in a customer service or sales role, with a minimum of 6 months in a call center virtual setting. - Available for 12 weeks of paid training, with consistent 8-hour shifts. - Available to work full time 8-hour shifts. - Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States. - Candidates must live in Texas to be eligible. Requirements - Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular). - 25Mbps Download/10Mbps Upload. - Ping Rate – Less than 100 ms. - A private workspace with desk/chair, and a door you can close, where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. - Ability to be on webcam during working hours. Benefits - Fully remote, work-from-home environment with paid training and ongoing professional development. - Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment. - Full time hours. 40-hour work week. - Paid Time Off. Because rest isn’t a reward – it's necessary for your well-being. - Medical, Dental and Vision Insurance. We will help cover the cost of your premium. - Tuition Reimbursement. Your goals are important, and we’ll help you achieve them. - Referral Program. We have one of the most lucrative referral programs around. - Career Growth. Most of our senior leadership started as agents. We promote from within!

Job Summary & Responsibilities Career paths start between $16 and $18/hr with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for auto insurance sales, so you will be handling mainly inbound calls from people looking to purchase auto insurance. Stability, encouragement, a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here! Preferred Qualifications Key Qualifications Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems, and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting. Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service. Sales experience: Minimum 6 months in a sales role Work at Home: A minimum of 6 months of work-at-home experience is required. Available for paid training to include 2 weeks of licensing, 3 weeks of product training and 4 weeks of continued training. Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST. Previous Work at Home experience preferred Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States. What You Need to Thrive in Our Remote Environment: Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular) 25Mbps Download/10Mbps Upload Ping Rate – Less than 100 ms A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours. Ability to be on webcam during working hours