Enterprise Call Center

Role Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with: - Questions - Service requests - Account needs - Product support You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules Preferred: - Prior call center or customer service experience - Bilingual (Spanish/English) preferred but not required - Familiarity with phone-based or computer-based support environments Requirements This role requires completion of a multi-step onboarding process, including: - Client-specific assessments - A basic background check - Participation in a certification course before servicing begins Benefits - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines

Role Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. - Use guided systems and resources to deliver high-quality customer care. - Maintain professionalism, accuracy, and brand alignment. - Schedule flexibility once certified. - Ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules Requirements - Prior call center or customer service experience (preferred) - Bilingual (Spanish/English) preferred but not required - Familiarity with phone-based or computer-based support environments Benefits - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines Additional Information This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Follow us on Facebook at: Genesis Call Center

Role Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. - Use guided systems and resources to deliver high-quality customer care. - Maintain professionalism, accuracy, and brand alignment. - Schedule flexibility once certified. - Ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules Requirements - Prior call center or customer service experience (preferred) - Bilingual (Spanish/English) preferred but not required - Familiarity with phone-based or computer-based support environments Benefits - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines Additional Information This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Follow us on Facebook at: Genesis Call Center

Role Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with: - Questions - Service requests - Account needs - Product support You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules Preferred: - Prior call center or customer service experience - Bilingual (Spanish/English) preferred but not required - Familiarity with phone-based or computer-based support environments Requirements This role requires completion of a multi-step onboarding process, including: - Client-specific assessments - A basic background check - Participation in a certification course before servicing begins Benefits - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines

Company Description Enterprise Call Center is the authorized recruiting partner for Genesis Balance Counseling, PLLC. Enterprise Call Center is recruiting on behalf of Genesis Balance Counseling, a growing North Carolina-based mental health practice focused on helping individuals and families achieve balance, healing, and long-term wellness. Genesis Balance Counseling combines compassionate care with modern accessibility through virtual therapy, in-person options, and insurance-friendly services. We are expanding our clinical team and seeking motivated therapists who want to grow professionally while making a meaningful impact in the lives of clients across North Carolina. This opportunity is ideal for clinicians who value flexibility, autonomy, and the support of an organized private practice environment. Job Description Genesis Balance Counseling is seeking a Remote Therapist (LCSWA) to provide quality outpatient counseling services to clients throughout North Carolina via secure telehealth platforms. This is an excellent opportunity for an early-career clinician seeking mentorship, consistent referrals, and the ability to build a strong caseload without the burden of private practice administration. Responsibilities: - Provide individual counseling services through telehealth - Conduct assessments, treatment planning, and progress documentation - Maintain timely and accurate clinical notes - Build therapeutic rapport and deliver ethical, client-centered care - Manage scheduled appointments reliably and professionally - Collaborate with administrative staff regarding scheduling and referrals - Maintain compliance with state licensing standards and HIPAA requirements - Participate in team meetings or supervision as required What We Provide: - Consistent client referrals - Flexible scheduling options - Administrative support (billing, scheduling, intake support) - Opportunity for hybrid/in-person growth if desired - Professional and supportive team culture - Ability to grow your caseload quickly Qualifications Required: - Active LCSWA license in North Carolina - Eligible to provide telehealth counseling services in NC - Master’s degree in Social Work or related field - Strong written documentation skills - Reliable internet connection and private workspace - Professional communication and time management skills Preferred: - Experience with anxiety, depression, trauma, family systems, or couples counseling - Familiarity with EHR platforms and telehealth systems - Motivated to build caseload and grow long-term with a practice Additional Information Work Location: - Remote / Telehealth (North Carolina-based clients) Schedule: - Flexible Full-Time or Part-Time opportunities available Compensation: - Competitive compensation based on caseload, experience, and productivity. Equal Opportunity: - Genesis Balance Counseling is committed to creating a welcoming environment for clients and staff of all backgrounds. How to Apply: - Submit your resume and brief introduction. Qualified applicants will be contacted regarding next steps. Website: https://www.genesisbalance.com Follow on Facebook at: https://www.facebook.com/genesisbalance

Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model. As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement. Job Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules Preferred: - Prior call center or customer service experience - Bilingual (Spanish/English) preferred but not required - Familiarity with phone-based or computer-based support environments Additional Information - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Follow us on Facebook at: https://www.facebook.com/GenesisCallCenter/

Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model. As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement. Job Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules Preferred: - Prior call center or customer service experience - Bilingual (Spanish/English) preferred but not required - Familiarity with phone-based or computer-based support environments Additional Information - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Follow us on Facebook at: https://www.facebook.com/GenesisCallCenter/

Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model. As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement. Job Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules Preferred: - Prior call center or customer service experience - Bilingual (Spanish/English) preferred but not required - Familiarity with phone-based or computer-based support environments Additional Information - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Follow us on Facebook at: https://www.facebook.com/GenesisCallCenter/

Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model. As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement. Job Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules Preferred: - Prior call center or customer service experience - Bilingual (Spanish/English) preferred but not required - Familiarity with phone-based or computer-based support environments Additional Information - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines Please Note: This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Follow us on Facebook at: https://www.facebook.com/GenesisCallCenter/

Role Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. - Use guided systems and resources to deliver high-quality customer care. - Maintain professionalism, accuracy, and brand alignment. - Schedule flexibility once certified. - Ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules - Preferred: Prior call center or customer service experience - Preferred: Bilingual (Spanish/English) preferred but not required - Preferred: Familiarity with phone-based or computer-based support environments Requirements - This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Benefits - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines