BCD Travel

• Act as primary point of contact for GPO team members for day-to-day activity, such as RFP/bid avoidance support, ad hoc reporting, presentations, data entry and CRM support/guidance • Manage GPO inbox within Outlook: respond to or assign, lead and manage any incoming retention enquiries, archive resolved emails • Utilize company provided CRM to document and support all sales activities • Deliver reporting to requested parameters and frequency for senior leadership • Assist in opening and managing corporate travel opportunities (CTOs) within the CRM, including opening/closing and updating records such as country-by-country details, volumes etc. • Ensure accuracy and alignment with client agreement records • Establish and maintain relationships with key stakeholders at all levels within the BCD Travel organization

• Managing all aspects of sales and retentions for targeted accounts • Participation in RFP/bid process, client presentations, workshops, pricing, staffing configurations • Transitioning bid intelligence on successful wins/retentions to core servicing team • Understanding BCD sales cycle, tools, products, processes related to operations • Identifying best solutions for customers • Delivering bid/retention intelligence to operations during implementations • Liaising with operational teams regarding capacity and planning • Establishing relationships with PM stakeholders and owning partnership with operations • Collaborating with GPO on target retentions requiring operational guidance

• Será responsable de contribuir a la protección de los activos de información. • Garantizar el cumplimiento de estándares de seguridad y apoyar la operación segura de la infraestructura tecnológica de la organización. • Implementar y monitorear políticas, procedimientos y controles de Seguridad de la Información. • Garantizar el cumplimiento de estándares y marcos normativos como ISO 27001, NIST y PCI DSS. • Identificar, evaluar y gestionar riesgos de seguridad de la información. • Administrar y dar soporte a soluciones de seguridad perimetral, incluyendo FortiGate. • Realizar monitoreo y análisis de eventos e incidentes de seguridad. • Ejecutar actividades de fortalecimiento y mejora continua de los controles de ciberseguridad. • Gestionar revisiones de configuraciones de seguridad en infraestructura tecnológica. • Apoyar auditorías internas y externas relacionadas con seguridad de la información. • Generar informes, indicadores y recomendaciones para la mitigación de riesgos. • Brindar acompañamiento técnico a las diferentes áreas en temas de seguridad y cumplimiento.

• Be responsible for the coordination of all central communication across regions both BCD Travel and client's global initiatives or interests • Formulate and manage multi-national business plan with client with the goal of increasing revenues, decreasing cost, better utilizing assets and reducing risk of client attrition • Develop Service Level Agreement for Service, Financial, MIS/CDS, Program Performance, Technology and Communication indicators, as applicable • Create and manage to budgets and financials (includes billing, payment & profitability) • Manage new business implementations • Establish and maintain relationships with key customer decision makers at all levels within the customer organization • Negotiate client contract terms and manage to all contractual terms • Manage global account management team

• Review system reports for accuracy (dates, revenue, status, resource assignments, etc.) and make updates as necessary • Create jobs in SAP • Add Project Accountant (PA) assignments to systems as needed • Assist Director with month end revenue review process • After month end accrual process, close jobs in SAP

• Research, book, and manage travel reservations using approved tools and systems • Ensure compliance with client travel policies, supplier rules, and travel industry regulations • Provide travelers with travel options, recommendations, and relevant travel advice • Communicate accurate information on fares, exchanges, refunds, fees, and penalties • Assist with travel documentation and regulatory requirements, including passports, visas, TSA, and DOT guidelines • Respond to customer inquiries accurately, professionally, and in a timely manner • Maintain current knowledge of travel conditions and Media & Entertainment industry trends • Support client programs and company initiatives while delivering exceptional customer service

• Oversee the regional coordination of all communication across the region, both BCD Travel and the client’s global initiatives • Manage new business implementations, working closely with the implementation team to ensure client expectations are met • Help measure and report Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) on a regional level and develop deliberate business plans • Drive profitability of the contract on a regional basis by increasing revenues through up-selling and cross-selling to meet client’s strategic needs • Identify and assist in the selection of technology tools and processes to produce desired results • Establish and maintain relationships with key customer decision-makers in the region • Perform client business reviews and deliver regular financial reporting to all stakeholders

• Generate and distribute customer invoices accurately and timely • Apply cash receipts and reconcile payments to customer accounts • Monitor aging reports and follow up on overdue balances • Investigate and resolve billing discrepancies and payment issues • Maintain customer account records and update information as needed • Collaborate with internal teams to ensure accurate billing and collections processes • Support month-end close activities related to accounts receivable • Assist with audit requests and provide supporting documentation • Identify opportunities to improve AR processes and enhance efficiency

Title: Senior Travel Consultant Location: United States Job Description: Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Senior Travel Consultant (Remote) Full time, United States In this role, you will perform high-touch service excellence to key client travelers and be responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.). You will provide active travel consultation, including providing travel details and up-selling related products. As a Senior Travel Consultant, you will - Search and confirm travel reservations for the customer (being Consultative in offer better routings, fares, round the world fares, alternative hotel options) - Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer - Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.) - Excellent knowledge and application of travel supplier rules - Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported - Expertly use the appropriate the BCD Travel tools and systems to complete requests About you - Strong skills in international reservations - Working knowledge of the travel industry, policies, procedures, and processes - Strong skills in GDS Sabre and BCD applications - Strong verbal and written communication skills in English What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. You'll be offered - Flexible working hours and work-from-home or remote opportunities - Opportunities to grow your skillset and career - Generous vacation days so you can rest and recharge - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools - Travel industry professional perks and discounts - An inclusive work environment where diversity is celebrated At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Travel Consultant is between $58,000 and $72,000. The actual pay depends on your skills, qualifications, experience and geographical location. #LI-Remote #LI-LR1

• Responsible for all sales activities in the region, achievement of sales targets, the strategic sales plan, and budget for sales • Identifying, hiring, mentoring, leading, and developing talent for the sales team • Ensure team members identify new business opportunities for assigned existing clients • Accountable for identifying and analyzing sales trends & patterns, potential customers, and leads • Determine pricing strategies and develop customer propositions • Negotiate all client contract terms consistent with company approval processes and commercial policy • Guarantee team members oversee new business implementation and work closely together with the implementation teams • Manage the performance of direct reports and downline employees; guide and motivate the team