MetLife

Description and Requirements The Team You Will Join Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity The Project Leader, Disability Migrations is responsible for leading the successful conversion of customer disability and leave management programs from legacy platforms to MetLife's cloud-based claims and administration systems. This role plays a critical part in delivering seamless customer migrations, ensuring operational readiness, and driving cross-functional coordination across the Group Benefits organization. Guided by our purpose - always with you building a more confident future - and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an exciting opportunity to work with customer-facing teams, operations, technology partners, and product owners to deliver impactful modernization initiatives. The successful candidate will lead complex migration efforts, influence key stakeholders, and help shape solutions that enhance the customer experience while supporting MetLife's commitment to best-in-class disability and leave management services. Key Responsibilities - Lead customer migration initiatives from planning through execution, ensuring successful and efficient transitions to MetLife's cloud-based claims platform. - Create and maintain comprehensive project plans, schedules, resource plans, and status reporting for multiple concurrent disability migration projects. - Oversee cross-functional teams, including testers, developers, operational readiness resources, and business partners, to support migration and integration activities. - Manage stakeholder relationships and coordinate activities across operations, account teams, product owners, vendors, and business leaders to ensure alignment on scope, timelines, risks, and deliverables. - Monitor project milestones, dependencies, testing activities, and operational readiness efforts while proactively identifying and resolving issues that may impact successful delivery. Required Qualifications - 10+ years of project leadership experience managing multiple concurrent projects and driving successful delivery of complex business initiatives. - 7+ years of experience utilizing Microsoft Project and Microsoft Office tools to develop project plans, manage schedules, and communicate project status. - Experience supporting operational processes and customer implementations, including coordinating stakeholders, managing dependencies, and driving successful project execution. - Strong verbal and written communication skills with the ability to effectively engage and influence stakeholders across all levels of the organization. - Demonstrated problem-solving, analytical, and research capabilities, with the ability to balance structured project management practices and pragmatic execution to achieve business outcomes. Preferred Qualifications - Project Management Professional (PMP) certification. - SAFe Scrum Lead certification or experience supporting Agile delivery methodologies. - Bachelor's Degree with 2+ years of experience within the insurance industry. - Experience implementing or migrating Group Benefits customers, including disability and leave management solutions. - Experience leading cross-functional teams and driving operational readiness activities in large-scale transformation or migration programs. The expected salary range for this position is $76,000 - $115,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Description and Requirements The Team You Will Join Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity The Product Owner, Correspondence & Digital is responsible for shaping the digital and correspondence experience across the full disability claim lifecycle-ensuring every interaction reflects clarity, empathy, and operational excellence. As the face and voice of the disability product experience, you will influence how claimants, employers, and managers engage with our platform-reimagining communication journeys through AI, modern technology, and human-centered design. This role sits at the forefront of a rapidly transforming space, where disability and workforce health management are converging, and where innovation is redefining how we support people at critical moments in their lives. Guided by our purpose- always with you, building a more confident future -this is an opportunity to drive meaningful transformation, leverage AI to differentiate in the marketplace, and operate in a fast-paced, highly collaborative team environment where people support one another and succeed together. Key Responsibilities - Influence the end-to-end correspondence and digital strategy across the disability claim lifecycle, ensuring a seamless, compliant, and empathetic user experience - Drive AI-enabled product development by translating business intent into validated requirements, rapidly prototyping, iterating, and refining solutions using modern tools - Collaborate closely with Legal, Compliance, IT, and Operations to design, refine, and implement experience changes-from concept through production - Own decision-making on requirements while actively partnering across stakeholders to balance regulatory compliance, brand integrity, and user experience at speed - Drive cross-functional efforts and guide a team of contributors (7-8 individuals), fostering a strong team-first mindset and shared accountability for outcomes Required Qualifications - 5+ years of experience in Disability, Leave, Group Benefits, or related product/operations roles (or equivalent combination of experience) - Demonstrated ability to interpret and apply regulatory requirements (e.g., STD, LTD, FMLA, state leave programs) within communications or product decisions - Experience leveraging technology and/or AI tools to enhance product delivery, decision-making, or customer experience - Strong problem-solving and decision-making skills, with the ability to operate effectively in a fast-paced, evolving environment - Proven ability to collaborate across teams, influence without authority, and contribute to a high-performing, team-oriented culture Preferred Qualifications - Experience in claims, disability & absence management, or IT support within the Group Benefits space - Exposure to AI-enabled platforms or experience working in agile, product-led environments - Familiarity with correspondence systems, claims platforms, or workflow tools (e.g., FINEOS, Quadient, or similar) - Six Sigma or process improvement experience - Demonstrated curiosity, learning agility, and ability to thoughtfully challenge and improve existing ways of working The expected salary range for this position is $93,200 - $120,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Description and Requirements The Team You Will Join On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time. The Opportunity Role Value Proposition: At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Technology & Operations group (GTO) is a diverse team of engineers, developers, business analysts, claims analysts and project managers with the freedom to create innovative and solutions to address core business challenges with MetLife. This role will provide exemplary customer service by managing total absence claims in a timely and accurate fashion. Key Responsibilities - Handle, review, and administer Family & Medical Leave Act / and or Americans with Disabilities Act(ADA) claims and adhere to federal and state regulatory and/or company plan requirements. Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans and make initial claim decisions. - Complete eligibility decisions during intake call, gather pertinent data when necessary, from employee or other supporting systems as well as perform leave-ups as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, etc. - Update systems to accurately reflect leave status and ensure appropriate diary documentation exists. Required Qualifications - High school diploma - Five years of experience in Absence Management Claims - E xperience and strong customer satisfaction focus and attention to detail. A strong understanding of the ADA/AMS process and background as to what's required - Strong customer service skills are a must Preferred Qualifications - Bachelor's degree - Ten years of FMLA/ADA claims knowledge of process and procedures. The expected salary range for this position is $50,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Description and Requirements The Team You Will Join On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time. The Opportunity Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. We're looking for unique talent with fresh perspectives that can propel innovation. In the role of Unit Leader, you will manage a team responsible for investigating Disability and/or Absence claims within authorized guidelines. You will be responsible for ensuring that the team achieves or exceeds its business objectives in the areas of Claim Management Accuracy, Customer Centricity and Expense Management. Key Responsibilities - Supports and guides assigned team members to ensure that they have the knowledge, skills, tools, and resources to be successful as defined by MetLife and our customers. - Clearly articulate the vision of success at the team and organizational level, how each role, and individual contributes to the aligned goals and objectives. - Identify, remove, and challenge barriers related to claims management. Escalate to senior leaders in the organization as appropriate along with recommended solutions. - Evaluate and manage team accountability by providing positive reinforcement or development opportunities to team members that are directly linked to their behaviors and performance objectives. - Intervenes as required to address acute gaps in performance, either of individuals on the team, or the team as a whole. - Perform people management duties that include one on one sessions to address metrics reviews and career development. Ensure 100% compliance of mandatory training courses. - Exhibits excellent interpersonal and communication skills in both verbal and written form with customer service proven through internal and external interactions. - Drives Claim Management Accuracy and customer experience through support of the quality program utilizing claim file reviews and call monitoring to identify improvement opportunities, gaps in knowledge, trends for quality, service and/or compliance. - Accountable for team correctly performing claim adjudication with the focus on Decisional, Financial, Claims Coding and Compliance Accuracy in accordance with the Customers' plan/policy and regulations. - Ensures team accurately sets up and administers all applicable concurrent claims based on the customers plan and/or policies to include but not limited to; Short Term Disability, Family and Medical Leave, Paid Family and Medical Leave, Statutory Disability and/or employer sponsored benefit leaves. Required Qualifications - 2+ years of Disability and/or Absence Management experience, - A comprehensive understanding of disability and/or absence management contractual provisions, - Strong communication skills, including the ability to interview claimants dynamically with the goal of setting claimant expectations and obtaining information necessary to administer the claim. - Basic knowledge of medical conditions, treatments, prognosis and FMLA and/or PFML requirements, - Critical-thinking skills - Ability to give and receive feedback to and from partners, - Strategic-thinking skills and the ability to apply judgment and decision-making based on strategy, - Prioritization and time management sills - the ability to juggle multiple items at the same time and complete items on time, - Ability to Partner with Internal/External Customers Preferred Qualifications - Associate Degree - 2 plus years of hands-on claims management experience preferably - 5 plus years of Management - Proficient in Microsoft Office Suite The expected salary range for this position is $55,600 - $99,300 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Description and Requirements The Team You Will Join Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity The Senior Product Consultant II is responsible for the development, management, and strategic evolution of MetLife's Supplemental Health Insurance product suite, including Critical Illness, Cancer, Accident, and Hospital Indemnity products across the United States. Guided by our purpose - always with you, building a more confident future - and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this role offers the opportunity to shape a market-leading product portfolio that protects millions of employees and their families. The successful candidate will drive innovative product solutions, influence product strategy, and lead complex cross-functional initiatives that support business growth and enhance customer value. This is an exciting opportunity for a product leader looking to deepen their expertise in a rapidly growing business while making a measurable impact on MetLife's competitive position in the voluntary benefits market. Key Responsibilities - Provide product development and project management expertise for supplemental health products (Critical Illness/Cancer, Accident, and Hospital Indemnity). - Lead cross functional teams on complex projects to develop large/critical products; drive launch deliverables by working closely with key internal partners such as Pricing, Contracts, Operations, Technology, Training and Sales. - Specify market requirements for current and future products by conducting market research. - Perform competitive analysis to develop and implement go-to-market plans, working with all departments to execute. - Establish product positioning and manage product line life cycle from strategic planning to tactical activities. Required Qualifications - 8+ years of insurance product development and product management experience. - Demonstrated experience leading the development and implementation of insurance products from concept through launch. - Strong facilitation, negotiation, and cross-functional leadership skills. - Understanding of the U.S. Employee Benefits industry. - Proven ability to work independently, exercise sound judgment, and drive initiatives with accountability. Preferred Qualifications - Supplemental Health product experience, including Critical Illness, Accident, Cancer, or Hospital Indemnity products. - Experience with a competitor in the supplemental health or voluntary benefits marketplace. - Bachelor's degree preferred. - Experience leveraging AI solutions to improve product development, analysis, or operational effectiveness. - Advanced proficiency in PowerPoint and Excel for business case development, competitive analysis, and executive presentations. The expected salary range for this position is $107,000 - $132,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Description and Requirements Location: Virtual within commutable distance to Tampa FL, Aurora IL, St Louis MO, and Oriskany NY offices (with travel to office monthly) The Role Provides billing administration and solutions to MetLife Regional and National Account group customers for Property & Casualty Payroll Deduct and Direct Billing methods. Responsible for the overall customer billing experience and delivering service excellence. Key Responsibilities - Builds and maintains strong relationships with group customers and internal partners. Serves as key contact to internal partners on issues, working effectively with internal and external contacts in problem resolution. Resolves and responds directly to group customers regarding billing inquiries and issues. Participates in escalation calls as billing expert with Customer, Broker, Sales, and Service as situation warrants. - Conducts proactive outreach to group customers regarding payment discrepancies, misdirected payments, cash received without backup, missing remits, missing payments, and overpayments. Offers situation specific alternatives and solutions to assist customers. - Educates customers on the billing and remittance processes and provides ongoing guidance and support during implementation and welcome call, as well as throughout the entire customer relationship to make billing administration easy for our customers and internal partners. - Performs functions critical to the accuracy of billing for assigned group customers including daily review and analysis of error reports; suspense management; billing vs remit discrepancies; billing master schedule updates; final bill hold review and release; eligibility updates and identification and resolution of D&U. Additional functions may be needed based on specific product(s) assigned - Proactively monitors billing transmission and payment processes for assigned block to prevent billing issues and avoid escalations. May require working with customers and partners to change data protocols or processes. - Completes group level reconciliations and payment history review. Determines appropriate cash allocation and provides direction to the Remittance Department for proper premium application. Make decisions regarding refunds, write-offs, and reinstatements. Required Experience - 2+ years business experience - Demonstrates excellent customer service and relationship building skills with the ability to communicate clearly both verbally and in writing, internally and externally. - Ability to handle high pressure situations (internal and external) with tact. - Solid math problem solving skills - Strong attention to detail and analytical thinking skills - Advanced knowledge of Excel - Ability to multi-task and strong organizational skills with ability to work independently and in a team environment - Ability to readily adapt to change, meet deadlines, effective time management and prioritization skills Preferred Experience - Bachelor's degree in a related field. - Working knowledge of multiple billing/administrative systems (UIS, CBS, and CDF) to perform billing functions. - Working knowledge of eligibility and enrollment processes in addition to customer payroll schedules and pay dates The expected salary range for this position is $50,000 - $65,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. $50,000 - $65,000

Description and Requirements The Team You Will Join On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time. The Opportunity The Journey Expert is responsible for driving end-to-end optimization of external customer journeys-identifying friction, advancing AI-enabled solutions, and delivering scalable, enterprise improvements that elevate how we serve customers in the moments that matter most-across MetLife's U.S. Group Customer Service & Operations (GCSO) organization. This is an exciting opportunity to shape the future of customer experience by translating AI insights and data into real, measurable improvements that simplify experiences, empower teams, and strengthen customer trust at scale. Key Responsibilities - Lead end-to-end analysis and optimization of external customer journeys, identifying friction points and opportunities across products, channels, and touchpoints - Develop and prioritize AI-enabled solutions and tuning opportunities that enhance customer experience and drive measurable business outcomes - Collaborate cross-functionally with Operations, Technology, Data, Product, and Responsible AI partners to design and implement scalable, enterprise-wide solutions - Influence senior stakeholders to align on strategy, roadmaps, and investment priorities for customer journey transformation - Drive adoption and continuous improvement by leveraging data, insights, and structured change management to embed customer-centric practices across the organization Required Qualifications - Bachelor's degree or equivalent experience with 7-10+ years in customer experience, operations, strategy, or transformation roles - Demonstrated ability to work cross-functionally across Operations, Technology, Data, and Product teams in a matrixed environment - Strong experience leveraging AI/automation capabilities (including AI agents/bots) to improve customer experience outcomes - Advanced strategic thinking, problem-solving, and stakeholder influence skills, with experience driving alignment with senior leadership Preferred Qualifications - Experience in insurance, financial services, or other highly regulated industries - Familiarity with AI/ML use cases, intelligent automation, and Responsible AI principles - Experience with CX measurement frameworks (e.g., NPS, CSAT) and journey mapping tools - Experience with Project Management/ Change Management - Proven experience mapping and optimizing end-to-end customer journeys across products, channels, and touchpoints The expected salary range for this position is $93,200 - $124,300 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Description and Requirements The Team You Will Join Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most. The Opportunity The Sr. Dental and Vision Product Consultant is directly aligned to the Dental and Vision Product Director and serves as a critical extension of the Product COE, supporting Dental and Vision strategy across the U.S. Guided by our purpose - always with you, building a more confident future - and MetLife's New Frontier strategy, this role transforms product strategy, data, and analysis into actionable insights that support regional market execution. This is an exciting opportunity for a highly analytical, fast-learning professional to partner closely with Product Directors, immerse themselves in regional Dental markets, and deliver timely, high-impact insights that support Account Executives, brokers, and complex cases-often on tight timelines. Key Responsibilities - Partner directly with Product Directors to deliver reporting, analysis, and market-ready insights supporting Dental and Vision strategy - Provide rapid "just-in-time" support for regional Sales and Account Executives, including broker-specific and case-specific product insights - Perform network and plan design analysis, including reviewing carrier options, identifying gaps, and highlighting design risks or improvement opportunities - Develop and maintain reporting and analytical outputs for Product leadership and the broader team, translating data into clear recommendations - Support regional market engagement by preparing external-ready materials and insights that Sales partners take to customers and brokers Required Qualifications - 5+ years of experience in the Group Benefits industry, with strong emphasis on Dental (Vision a plus) - Advanced Excel skills with demonstrated experience in data analysis, reporting, and problem solving - Experience reviewing plan design and network structures, including identifying issues, risks, and optimization opportunities - Strong consultative mindset with the ability to respond effectively to time-sensitive, ambiguous requests - Ability to learn quickly, operate with limited direction, and adapt in a fast-moving environment Preferred Qualifications - Bachelor's degree strongly preferred - Experience supporting regional markets and partnering closely with Account Executives - Familiarity with SaaS analytics tools (e.g., Network 360 or similar platforms) - Demonstrated curiosity and willingness to leverage AI tools to improve analysis, efficiency, and insight generation The expected salary range for this position is $78,000 - $100,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Description and Requirements The Team You Will Join On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time. The Opportunity The AVP, Leave Solutions Performance Optimization & AI Transformation is accountable for enterprise-ready stabilization and modernization of Leave Solutions operations. The role sets readiness strategy, governance, and execution oversight to improve core performance (quality, productivity, utilization, and customer effort) while enabling safe, compliant deployment of agentic AI across intake-to-decision journeys. This leader aligns with Product, Operations, Technology, Data, Risk, Legal, and Enablement partners around a multi-year roadmap, investment priorities, and measurable value realization. Success is defined by sustained KPI lift, accelerated time-to-proficiency, disciplined change adoption, and governed AI solutions with clear human-in-the-loop controls and auditable decisioning. Key Responsibilities Leave Solutions Transformation Strategy, Governance, Change Management & Operational Readiness - Develop strategy and roadmap for stabilization and optimization of end-to-end operations. - Ensure operational, knowledge, and control environments are ready to support the multi-year roadmap (e.g., knowledge architecture, SOP acceleration, quality feedback loops, and audit readiness). - Sponsor a workforce enablement modernization roadmap (simulation-based practice, adaptive skill pathing, faster content cycles, and in-workflow microlearning) to accelerate time-to-proficiency and sustain adoption. Agentic AI Delivery Readiness & SKAN Enablement - Provide executive oversight for agentic AI capabilities automating STD and Absence journeys from intake through initial decision, including operating model, controls, and scale strategy. - Own SKAN.AI enablement strategy (enterprise adoption plan and value realization), including: - Prioritizing use cases based on value, feasibility, and risk - Sequencing releases to support stable adoption and measurable KPI lift - Embedding insights into workflows and accelerating SOP updates Performance Optimization & KPI Value Realization • Integrate performance signals (quality, utilization, productivity, and tool adoption) into executive-level insights and actions that drive sustained KPI improvement. • Sponsor targeted coaching, knowledge, and process interventions that reduce defects, remove friction, and address systemic root causes. Change Leadership, Operating Model & Workforce Readiness - Own the adoption and operating model for AI-enabled work in Leave Solutions (change approach, training strategy, reinforcement, and measurement). - Change management approach - Training strategy - Reinforcement and measurement - Ensure AI capabilities are operationalized through clear decision rights, defined AI-to-human handoffs, updated SOPs, and frontline leadership readiness. - Clear role clarity between humans and agents - Updated SOPs and workflows - Leadership and frontline readiness - Partner with Operations Enablement to drive sustained behavior change and capability lift beyond initial rollout. Executive Leadership, Governance Cadence & Cross-Functional Alignment - Provide strategic direction and governance oversight to program, operational, and delivery leaders responsible for execution. - Establish and maintain clear accountability across strategy, program delivery, and day-to-day operational execution. - Strategy (this role) - Program delivery - Day-to-day operational execution - Represent Leave Solutions in enterprise governance forums and partner with Product, Technology, Data, Risk, Legal, HR, and Architecture to align priorities and remove barriers. - Sponsor talent upskilling and an AI-first operating model to build durable capability within Leave Solutions. Required Qualifications - 10+ years of progressive leadership experience in operations, transformation, technology, or large-scale change. - Demonstrated experience leading enterprise AI, automation, or digital transformation initiatives. - Strong understanding of operations, risk, compliance, and regulatory considerations in highly controlled environments. - Proven ability to translate strategy into executable roadmaps and realized business value. - Exceptional executive communication, influence, and stakeholder management skills. - Bachelor's degree or equivalent experience. Preferred Qualifications - Experience in group insurance and employee benefit operations. - Direct experience with Agentic AI, SKAN.AI, intelligent automation, or advanced decisioning systems. - Experience owning business cases and benefit realization for large transformation investments. - Change management or transformation certification (e.g., Prosci, Agile, Lean). - Advanced degree preferred The expected salary range for this position is $165000 - $215000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

Description and Requirements The Team You Will Join On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time. The Opportunity The Claim Reviewer is responsible for providing high quality review and payment of claims, and also provide compassionate service to our beneficiaries and families of deceased employees to assist with the claims process across the country . This is an exciting opportunity to learn the Group Life claims process and potential to further your development, while making a positive impact on our claimants. Key Responsibilities - Checks Group Life claim documentation or other company forms for completeness and accuracy. - Evaluate Group Life claim submissions for accuracy to ensure correct claim payment. - Evaluate Group Life claim submissions to identify situations requiring referral to Claim Examiner. - Reviews data from various sources, including policyholders; translates it into appropriate media for input into a Windows based computer system (BIOS). - Respond to written and/or telephone inquiries from policyholders, beneficiaries, attorneys and families of deceased employees. - Provide guidance to beneficiaries on claim processes and resolve customer issues swiftly and thoroughly. - Completes all work within turnaround time to meet department and customer objectives. - Maintain production and quality standards. - Ensure compliance with state regulations for Group life claims by sending appropriate notifications. - Perform support functions as needed. - Provide high quality, timely service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions. - Mentor Reviewers as needed - Provide compassionate call outs to claimants to assist with the claims process and offer additional services. Required Qualifications - New hires should live a commutable distance from Oriskany NY. - Strong communication skills, both written and oral. - Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning. - Experience with Microsoft Suite (Word, Excel, Teams, etc.) - 1+ years Customer Service background with a focus on delivering white glove service to clientele. - High School Diploma or GED equivalent. - This role has mandatory paid training starting on September 8. Candidates must be available and present for all training days. Preferred Qualifications - 1+ years' experience in a call center. Focus on outbound calls preferrable. - Prior experience reviewing insurance claims. - Background in Life Claims (Claim intake and Notice of Loss). - College Degree or high education. The expected salary range for this position is $41,600 - $54,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.