Insurance Customer Service Representative – Personal Lines
Location
United States
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
Insurance Customer Service Representative – Personal Lines
The Baldwin Group
• Manage inbound client calls regarding payments, cancellations, policy changes, coverage questions, and general service needs. • Maintain calm, confident, and friendly communication while multitasking across several systems and screens. • Identify opportunities to deepen client relationships or support revenue retention by recognizing unmet needs or coverage gaps. • Ability to address concerns, overcome objections, and present solutions or alternatives. • Enter accurate information and process updates in real time during client calls. • Process endorsements, audits, and other policy modifications. • Perform additional duties as assigned.
Job Requirements
- Customer service or call center experience preferred but not required
- Basic understanding of insurance concepts preferred
- Ability to obtain state-required insurance licenses within the first 90 days (company-supported)
- Proficient typing skills with accuracy
- Comfortable with Microsoft Office Suite and able to learn new systems quickly
Benefits
- Training and proper licensing provided
- Generous PTO Policy
- Complete health benefits package
- 401K with company matching
- Commission Opportunities with Incentives
- Opportunity to move up in your career based on personal performance
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