Customer Retention Specialist Remote Jobs in Wisconsin (US)

Lifted, an Upwork Company

Customer Service Specialists fluent in Japanese

One solution built for enterprise companies to source, contract, manage, and pay any type of contingent talent.

Customer Retention Specialist11 hours ago

Contract Remote Mid LevelTeam 201-500Since 2025H1B No Sponsor

View details: Customer Service Specialists fluent in Japanese

Role Description - Provide customer support in both Japanese and English across multiple communication channels. - Resolve customer inquiries efficiently and professionally. - Follow Standard Operating Procedures (SOPs) and internal guidelines. - Accurately document customer interactions and resolutions. - Maintain strict adherence to data security and confidentiality requirements. - Collaborate with internal teams to ensure a seamless customer experience. Qualifications - Fluent in Japanese and English (written and spoken). - Prior experience in customer service, contact center, or customer support roles. - Strong communication and problem-solving skills. - Comfortable working in a performance-driven environment with KPIs. Requirements - Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer. - Full-disk encryption (BitLocker or FileVault) enabled at all times. - Active antivirus/EDR software and firewall protection. - Secure Boot (Windows) or System Integrity Protection (macOS) enabled. Benefits - Remote role, with shift assignments based on business needs. - Initial part-time schedule with the potential to transition to 40 hours/week, based on performance. - Must be available to work any assigned shift as required by operations.

Worldwide

Part-Time Customer Retention Representative – PM Shift

GlobeLife

Enhancing collaboration between Karolinska Institutet and Uppsala University in the field of global/public health.

Customer Retention Specialist21 hours ago

Part Time Remote SeniorTeam 1-10Since 2020

View details: Part-Time Customer Retention Representative – PM Shift

• Handle incoming calls from policyholders returning a call from our outbound efforts (voicemail, text message, and/or email) and working to understand their needs to explore retention options. • Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. • Assess individual policyholder situations and recommend appropriate coverage adjustments. • Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. • Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. • Stay current on life insurance products, policy features, and company procedures to provide accurate information. • Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. • Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. • Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. • Efficiently manage daily call quotas for both inbound calls and outbound lapse recovery contacts while maintaining quality standards.

United States

Senior Staff Specialist, Quality eSystems

Stryker

Together with our customers, we are driven to make healthcare better. #WeAreStryker

Customer Retention Specialist23 hours ago

Full Time Remote LeadTeam 10,001+Since 1941H1B Sponsor

View details: Senior Staff Specialist, Quality eSystems

Role Description The Senior Staff Specialist, Quality eSystems is responsible for the strategic development, governance, and continuous improvement of global Quality Management System (QMS) electronic systems that support Regulatory Affairs and Quality functions. This role serves as a key business partner to Global Process Owners (GPOs), Divisional Process Owners (DPOs), and Enterprise Digital Technologies (EDT) to ensure enterprise systems are effective, compliant, scalable, and aligned with current and future business needs. - Serve as the Business System Owner and Subject Matter Expert (SME) for global Quality eSystems, supporting enterprise system governance, data management, and system integrations. - Partner with Global Process Owners, Divisions, and Enterprise Digital Technologies to define, implement, and optimize enterprise system capabilities. - Evaluate enterprise system interfaces and dependencies, ensuring integrations are documented, maintained, and escalated when issues arise. - Drive initiatives that improve the efficiency, effectiveness, and compliance of global Quality Management System processes and technologies. - Assess current and future business requirements and recommend system enhancements that support global operational needs. - Support enterprise-wide projects, system implementations, validation activities, and achievement of key project milestones. - Provide guidance on system changes required to support regulatory requirements, process improvements, and business transformation initiatives. - Partner with stakeholders to develop training, governance, metrics, and communication strategies that promote compliant and effective eSystem usage. Qualifications - Bachelor’s degree in Science, Engineering, Business, or a related discipline. - Minimum 6 years of experience supporting global Quality Management Systems (QMS) or electronic systems. - Experience working in a regulated medical device, pharmaceutical, biotechnology, or related industry. - Experience supporting cross-functional, cross-site, or global projects. - Knowledge of U.S. and international medical device regulations and quality system requirements. - Experience supporting enterprise systems, system integrations, and business process optimization. - Experience participating in quality audits, compliance activities, or validation processes. - Experience working with Quality Management Systems within a regulated environment. Requirements - Experience serving as a business system owner or subject matter expert for enterprise Quality systems. - Experience partnering with Enterprise Digital Technologies or Information Technology organizations. - Experience supporting global process ownership and enterprise business transformation initiatives. - Experience developing training, system governance, and change management strategies. - Experience supporting GxP-regulated systems and compliance requirements. - Experience utilizing quality metrics and data-driven decision making. - Experience working across multiple geographies and time zones. - Formal project management training or experience leading enterprise system initiatives. Benefits - United States of America Pay Ranges: - Puerto Rico: $89,300 - $148,800 USD Annual - USN: $95,700 - $159,500 USD Annual - US5: $100,500 - $167,500 USD Annual - US10: $105,300 - $175,500 USD Annual - US15: $110,100 - $183,400 USD Annual - US20: $114,800 - $191,400 USD Annual - US30: $124,400 - $207,400 USD Annual - Travel Percentage: 10%

United States

$89.3K - $207.4K / year

Full Time Remote Mid Level

Clinical Retention Specialist

Insulet Corporation

Insulet is a medical device company dedicated to improving the lives of people on insulin and other injectable drugs by enabling medicine delivery without the u

Customer Retention Specialist23 hours ago

Company Site

Role Description The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support. The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters. Qualifications - Bachelor’s degree required. - Active, professional clinical credentials required, such as: - Registered Nurse (RN) - Registered Dietitian (RD) - 3+ years of experience training and/or supporting insulin pump patients. - Direct experience working with healthcare providers in a diabetes care setting. - Current Certified Diabetes Care and Education Specialist (CDCES) credential required. - Ability to maintain all required professional licensure and Omnipod product certifications. - Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms. Requirements - Strong clinical acumen with expertise in diabetes technology and data interpretation. - Excellent phone presence with exceptional interpersonal, customer service, and communication skills. - Consultative, influence based approach to customer engagement and retention. - Proven ability to build trust and long term relationships in a remote, phone based environment. - Strong problem solving, workflow optimization, and objection handling skills. - Self directed, process oriented, and adaptable in a fast paced retention focused setting. - Proficiency in Microsoft Office and Salesforce. - Prior industry, commercial, or sales adjacent clinical experience strongly preferred. Benefits - Medical, dental, and vision insurance - 401(k) with company match - Paid time off (PTO) - Additional employee wellness programs Compensation For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00. This position may also be eligible for incentive compensation. Application Details This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online.

View details: Clinical Retention Specialist

United States

$79.3K - $118.9K / year

Specialist, SMT Production

HARMAN International

Harman International is a global leader in automotive technology, lifestyle innovations, design and analytics.

Customer Retention Specialist23 hours ago

Full Time Remote Mid LevelTeam 10,001+H1B Sponsor

View details: Specialist, SMT Production

Role Description To ensure smooth, efficient, and high-quality production of automotive Connector Car and Car Audio products through effective planning, monitoring and optimization of the assembly lines. Act for implementation of production processes and procedures, leading productivity improvements, including new product introduction and manufacturing cell design to reduce waste, improve safety, quality, and delivery performance. In this role, you will report to the Manager, Production and Operation. What You Will Do - Manage daily operations for SMT & THT lines manufacturing. - Set up, optimize & monitor SMT as well as THT production lines. - Monitor production targets, cycle time and manpower planning to ensure output meets demand. - Monitor, control and improve Production KPI - OEE, First pass yield, DL efficiency, Component Droppage, Scrap rate. - Implement and maintain Standard Operating Procedures (SOPs) and Work Instructions (WI). - Ensure compliance with IATF 16949, ISO 9001, ISO 14001, ISO 45001 and ESD standards. - Coordinate with Quality and Engineering teams to address in-process defects, deviations, and audits. - Support PPAP, FMEA, and root cause analysis (RCA) for production issues. - Lead Kaizen and continuous improvement initiatives (Lean, 5S, Poka-Yoke, SMED). - Optimize layout and workflow to reduce cycle time and waste. - Monitor health and performance of assembly fixtures, jigs, tools and automated stations. - Coordinate with maintenance for timely breakdown maintenance. - Support NPI (New Product Introduction) and equipment validation activities. - Train operators on new product assembly processes, safety, and quality norms. - Ensure adherence to HARMAN’s safety policies and promote a culture of zero harm. - Supervise daily work and performance of line operators and contract workforce. Qualifications - Diploma/B.E./B. Tech in Electronics, Electrical or related. - Experience: 5–8 years in SMT operations within automotive electronics. - Familiar with PCBA Manufacturing process. - Hands-on with SAP PP/MM, MS Office, and data reporting tools. - Strong problem-solving, analytical thinking, team coordination and communication. Benefits - Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location. - Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.). - Extensive training opportunities through our own HARMAN University. - Competitive wellness benefits. - Tuition reimbursement. - “Be Brilliant” employee recognition and rewards program. - An inclusive and diverse work environment that fosters and encourages professional and personal development.

Worldwide

Regulatory Affairs & Quality Specialist

Intelerad

At Intelerad, we believe the path to answers in healthcare should be clear—whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

View details: Regulatory Affairs & Quality Specialist

Full Time Remote Mid LevelTeam 501-1,000

Role Description The Regulatory Affairs & Quality Specialist plays a crucial role within the Regulatory Affairs department. This position is responsible for maintaining and improving certifications such as ISO 13485, MDSAP, and CE mark, as well as ensuring compliance with other relevant standards and regulations. The Specialist collaborates with the Regulatory Affairs and Quality Manager to integrate regulatory requirements into processes and procedures, while continuously enhancing the management system. This role also involves providing guidance, support, and training to the organization. Responsibilities & Duties - Manage Corrective and Preventative Actions (CAPAs): issue, assign, verify implementation, and ensure effectiveness within set timeframes - Maintain QMS documentation and ensure proper retention of documents and records - Participate in activities related to adverse events and recalls, including reporting, notification, and follow-ups - Supervise and coordinate external QMS audits - Conduct and/or coordinate internal QMS audits to ensure compliance with legal, regulatory, and ISO standards - Provide advice and take action in response to audit findings and recommendations regarding information security - Coordinate third-party audits to assess the adequacy of controls in place to protect the organization’s information - Oversee and participate in the creation of QMS training materials and provide training as required; develop RAQ education programs and training sessions - Participate in Quality meetings, set new metrics, and ensure existing metrics are gathered, analyzed, and acted upon; collaborate with process owners to create, update, and review QMS documents - Analyze and identify solutions to improve QMS efficiency; coordinate and participate in internal process improvement projects - Work on special projects related to the organization’s goals, including reports, statistics, and research - Collaborate with Privacy and Quality Managers to integrate new regulatory requirements into current processes - Participate in other projects as deemed necessary - Align cross-functional processes and update SOPs - Collaborate on supplier processes and RC board management - Manage EUDAMED renewals and quality plans Qualifications - 3+ years of experience in quality management systems - Knowledge of ISO 13485, MDSAP, and EMDR requirements - Proficiency in MS Office, Google Suite, and Visio (or similar workflow tools) - Experience in the IT and/or medical device field - Communication & Cognitive Abilities - Process mapping and creation - Autonomy and self-motivation - Strong collaboration skills - Problem-solving abilities - Continuous learning mindset - Effective oral and written English communication skills Requirements - Bachelor’s degree in business, regulatory management, quality management, or related field - Relevant industry training / certifications (RAPS, RAC, ASQ, CQA or similar) Company Description At Intelerad, we believe the path to answers in healthcare should be clear—whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Worldwide

Customer Success Specialist

Marathon Talent

We simplify talent so it can amplify your business.

Full Time Remote Mid LevelTeam 1-10Since 2023H1B No Sponsor

View details: Customer Success Specialist

Role Description We're looking for a detail-oriented, people-first Customer Success Specialist to own the onboarding experience for new clients. This role sits at the intersection of relationship management, project coordination, and product enablement, and is ideal for someone who thrives on structure, clear communication, and helping others succeed. - Lead end-to-end onboarding for new clients, managing timelines, deliverables, and stakeholder communication from kickoff through go-live. - Serve as the primary point of contact during the onboarding phase, setting clear expectations and proactively surfacing risks or blockers. - Build and maintain organized onboarding materials, project trackers, and client-facing documentation. - Coordinate cross-functionally with Sales, Product, and Support to ensure a seamless handoff and consistent client experience. - Facilitate training sessions and walkthroughs tailored to each client's use case and technical comfort level. - Tactically take care of the technical onboarding steps when appropriate. - Contribute to the continuous improvement of onboarding processes, playbooks, and templates. - Maintain accurate records of client interactions, milestones, and follow-ups in internal systems. Qualifications - 3+ years in a customer-facing role, ideally in SaaS, MarTech, or a similarly fast-paced tech environment. - 3+ years of previous experience in running or building an email program. - Exceptional written and verbal communication — you write clear, professional emails and run tidy, productive meetings. - Strong organizational skills; you juggle multiple clients and workstreams without dropping a ball. - Strong work ethic; comfortable working in a nimble, fast-paced environment. - Comfortable and confident working in Bootcamp, Google Suite (Docs, Sheets, Slides, Calendar), and Slack as core day-to-day tools. - Ability to simplify complex concepts for non-technical audiences. - A proactive, ownership-oriented mindset — you follow up without being asked and close loops naturally. - Experience working cross-functionally with Sales, Product, or Support teams. - Able to quickly ramp on new technologies & platforms. Benefits - Remote work.

Worldwide

Travel Customer Assistance Specialist

Hopesglobalgetaways

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Full Time Remote Mid Level

Role Description We are expanding our remote team and looking for enthusiastic individuals who enjoy helping others, providing excellent service, and managing important details. As a Travel Customer Assistance Specialist, you'll serve as a valuable resource for travelers by offering guidance, coordinating travel-related needs, and helping ensure a positive experience throughout the planning process. This role is ideal for individuals who enjoy communicating with people, solving challenges, and working independently while supporting clients from anywhere. - Assist travelers with questions regarding vacations, reservations, and travel services - Provide helpful information about destinations, accommodations, transportation, cruises, and activities - Help coordinate travel arrangements and support itinerary preparation - Communicate booking confirmations, schedules, reminders, and travel updates - Respond to client requests and assist with changes, modifications, and special accommodations - Research travel options and identify solutions that align with traveler preferences - Verify travel details and documentation for accuracy and completeness - Track active bookings and help ensure outstanding items are addressed promptly - Maintain organized client records and activity notes within company platforms - Participate in training programs and ongoing professional development opportunities Qualifications - Strong verbal and written communication abilities - Excellent customer service and interpersonal skills - Strong organizational and multitasking capabilities - Ability to manage details while maintaining accuracy - Comfortable using online systems, digital tools, and communication platforms - Professional, dependable, and solution-focused mindset - Ability to work independently and stay productive in a remote environment - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Benefits - Fully remote work environment - Flexible scheduling opportunities - Comprehensive training and onboarding - Ongoing mentorship and team support - Professional growth and advancement opportunities - Performance-based recognition and incentive programs - Travel-related discounts and industry benefits - Positive and collaborative team culture - Access to continued learning resources

View details: Travel Customer Assistance Specialist

United States + 4 more

Customer Experience Specialist, Graphing

BioRender Inc.

BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

View details: Customer Experience Specialist, Graphing

Full Time Remote Mid LevelTeam 201-500

Role Description The Customer Experience Specialist, Graphing is a dedicated subject matter expert responsible for owning the support experience for BioRender's data analysis product. This individual serves as the primary point of contact for all inbound data analysis inquiries from users and internal teams, delivering high-touch, personalized support to full-serve partners (institution and enterprise accounts). They act as a bridge between users, Product, and Engineering: translating customer feedback into actionable product insights while ensuring researchers receive confident, knowledgeable support calibrated to their level of expertise. This role initially supports general Customer Experience inquiries during onboarding and product ramp, then transitions to dedicated data analysis support as the beta launches and adoption scales. Responsibilities - Serve as BioRender's subject matter expert for the data analysis product, owning inbound support across live chat, email, and internal escalations. - Deliver dedicated, responsive support to full-serve partners, tailored to each account's needs and coordinating alongside Account Executives and Customer Success Managers. - Engage users via calls and video chats as needed to resolve inquiries and build trust in the product and BioRender's support experience. - Communicate data analysis concepts, statistical methods, and visualization best practices at the appropriate level for each user; from early-career researchers to experienced analysts. - Gather, synthesize, and relay user feedback to the Product team, identifying patterns that inform product development. - Partner with Engineering on escalations, bug reports, and deeper technical investigations. - Develop and maintain external knowledge base content as the product evolves. - Support general Customer Experience inbox inquiries during product ramp and as needed across the team. - Serve as the internal resource for data analysis questions across Customer Experience, Customer Success, and Sales. Qualifications - Degree in data analysis, statistics, biostatistics, life sciences, or a related field with a strong quantitative foundation. - Working understanding of how data analysis and visualization are applied in the life sciences: including statistical tests used in peer-reviewed publications, figure panels, posters, and grant applications. - Hands-on experience with analytical tools such as GraphPad Prism or similar. - Experience in a customer-facing support or specialist role, preferably in a SaaS or technical product environment. - Strong written and verbal communication skills with the ability to adjust technical depth based on the audience. - Comfort operating in ambiguity, able to build processes and documentation in a pre-launch or evolving product environment. - Self-directed with a bias toward action; proactively identifies issues and drives improvements without direction. Preferred - Familiarity with Zendesk, Slack, Looker, Hex, or similar support and data tooling. - Experience supporting scientific or research-oriented users. - Prior experience in an early-stage product or beta launch environment. Success Metrics - At 6 months: Can independently handle any data analysis inquiry with confidence, matching the user's level of expertise. Can be introduced to full-serve partners as BioRender's dedicated data analysis support contact. Supports general inbox inquiries and contributes to broader team initiatives as the product scales. - At 12 months: Recognized as the sole point of contact for all inbound data analysis support. Has built support processes and playbooks for data analysis that didn't previously exist. User conversations consistently inform internal product discussions and external knowledge base content. Operates as the primary CX partner to Engineering for data analysis escalations and investigations. Working Conditions - Remote-first; must be based in the US, Canada or Ireland. - Standard business hours with availability for live chat and scheduled calls. - Reports to the Customer Experience Manager. - No direct reports. Benefits - We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! - BioRender is loved by millions! We have a world-class NPS and a community of loyal fans and users in 200+ countries! - Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies. - We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere. Company Description BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.

United States + 2 more