• Handle incoming calls from policyholders returning a call from our outbound efforts (voicemail, text message, and/or email) and working to understand their needs to explore retention options. • Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. • Assess individual policyholder situations and recommend appropriate coverage adjustments. • Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. • Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. • Stay current on life insurance products, policy features, and company procedures to provide accurate information. • Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. • Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. • Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. • Efficiently manage daily call quotas for both inbound calls and outbound lapse recovery contacts while maintaining quality standards.

Role Description We are hiring for the Intake Specialist (OhioRISE) who engages youth and families by managing referrals, completing intakes, and ensuring timely enrollment into OhioRISE services. This role collects required documentation, schedules and coordinates appointments, and supports members with access to services. Strong communication, customer service, and organizational skills are essential. Starting hourly pay $21.00 and up. Essential Functions: - Educates members and families about program services, ensuring understanding of the program, benefits and expectations. - Schedules and coordinates initial appointments with families, providers, and community partners to support timely enrollment and engagement into program. - Completes intake processes, assesses members’ needs, maintains a short-term caseload for youth and families seeking temporary care coordination, and inputs all documentation and assessments into applicable databases. - Collaborates with youth and families to identify immediate needs, strengths, and concerns, and makes appropriate referrals that ensure support and stability (including in crises). - Learns, follows, and ensures compliance with contractual obligations, internal policies, and procedures. Qualifications - High School Degree with three years of relevant experience; OR Associate/Bachelor’s degree with 2 years of relevant experience; OR Master’s Degree with 1 year of relevant experience. - Experience in children’s behavioral health, child welfare, developmental disabilities, juvenile justice or behavioral health field providing community-based services to children and youth and their family or caregivers. - Experience in one or more of the following areas of expertise: Family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development. - Excellent interpersonal and written communication skills. - Demonstrated computer proficiency. - Bilingual in English and Spanish preferred. Benefits - Rewarding career - make a difference in the lives of youth! - Top Workplace 2023. - Work for a diverse, seasoned and well-respected agency with engaged leadership team. - Recovery Friendly Workplace. - Ability to work remotely for some roles. - Competitive pay based on licensure/education. - Generous Paid Time Off (23 days prorated based on hire date) and Other Paid Leave Options (Holidays, FMLA, Bereavement and Parental Leave). - Medical, dental, vision, including company paid life and long-term disability insurance. - 401k Retirement Plan including company match (up to 6%). - Tuition Reimbursement and Department of Education’s Loan Forgiveness Program. - Employee Assistance Program. - Engaging Wellness Program. - Referral Bonus Program. - Licensure renewal reimbursement; paid training and professional development opportunities. - Casual dress. Company Description Join a winning organization with a great culture and work environment, and have a rewarding career that impacts the lives of youth and families! Find all open positions at https://www.lys.org/lyfscareers/

Role Description We are hiring for the Intake Specialist (OhioRISE) who engages youth and families by managing referrals, completing intakes, and ensuring timely enrollment into OhioRISE services. This role collects required documentation, schedules and coordinates appointments, and supports members with access to services. Strong communication, customer service, and organizational skills are essential. Starting hourly pay $21.00 and up. Essential Functions - Educates members and families about program services, ensuring understanding of the program, benefits and expectations. - Schedules and coordinates initial appointments with families, providers, and community partners to support timely enrollment and engagement into program. - Completes intake processes, assesses members’ needs, maintains a short-term caseload for youth and families seeking temporary care coordination, and inputs all documentation and assessments into applicable databases. - Collaborates with youth and families to identify immediate needs, strengths, and concerns, and makes appropriate referrals that ensure support and stability (including in crises). - Learns, follows, and ensures compliance with contractual obligations, internal policies, and procedures. Qualifications - High School Degree with three years of relevant experience; OR Associate/Bachelor’s degree with 2 years of relevant experience; OR Master’s Degree with 1 year of relevant experience. - Experience in children’s behavioral health, child welfare, developmental disabilities, juvenile justice or behavioral health field providing community-based services to children and youth and their family or caregivers. - Experience in one or more of the following areas of expertise: Family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development. - Excellent interpersonal and written communication skills. - Demonstrated computer proficiency. - Bilingual in English and Spanish preferred. Benefits - Rewarding career - make a difference in the lives of youth! - Top Workplace 2023 - Work for a diverse, seasoned and well-respected agency with engaged leadership team. - Recovery Friendly Workplace. - Ability to work remotely for some roles. - Competitive pay based on licensure/education. - Generous Paid Time Off (23 days prorated based on hire date) and Other Paid Leave Options (Holidays, FMLA, Bereavement and Parental Leave). - Medical, dental, vision, including company paid life and long-term disability insurance. - 401k Retirement Plan including company match (up to 6%). - Tuition Reimbursement and Department of Education’s Loan Forgiveness Program. - Employee Assistance Program. - Engaging Wellness Program. - Referral Bonus Program. - Licensure renewal reimbursement; paid training and professional development opportunities. - Casual dress. Company Description Join a winning organization with a great culture and work environment, and have a rewarding career that impacts the lives of youth and families! Find all open positions at https://www.lys.org/lyfscareers/

Role Description The Senior Staff Specialist, Quality eSystems is responsible for the strategic development, governance, and continuous improvement of global Quality Management System (QMS) electronic systems that support Regulatory Affairs and Quality functions. This role serves as a key business partner to Global Process Owners (GPOs), Divisional Process Owners (DPOs), and Enterprise Digital Technologies (EDT) to ensure enterprise systems are effective, compliant, scalable, and aligned with current and future business needs. - Serve as the Business System Owner and Subject Matter Expert (SME) for global Quality eSystems, supporting enterprise system governance, data management, and system integrations. - Partner with Global Process Owners, Divisions, and Enterprise Digital Technologies to define, implement, and optimize enterprise system capabilities. - Evaluate enterprise system interfaces and dependencies, ensuring integrations are documented, maintained, and escalated when issues arise. - Drive initiatives that improve the efficiency, effectiveness, and compliance of global Quality Management System processes and technologies. - Assess current and future business requirements and recommend system enhancements that support global operational needs. - Support enterprise-wide projects, system implementations, validation activities, and achievement of key project milestones. - Provide guidance on system changes required to support regulatory requirements, process improvements, and business transformation initiatives. - Partner with stakeholders to develop training, governance, metrics, and communication strategies that promote compliant and effective eSystem usage. Qualifications - Bachelor’s degree in Science, Engineering, Business, or a related discipline. - Minimum 6 years of experience supporting global Quality Management Systems (QMS) or electronic systems. - Experience working in a regulated medical device, pharmaceutical, biotechnology, or related industry. - Experience supporting cross-functional, cross-site, or global projects. - Knowledge of U.S. and international medical device regulations and quality system requirements. - Experience supporting enterprise systems, system integrations, and business process optimization. - Experience participating in quality audits, compliance activities, or validation processes. - Experience working with Quality Management Systems within a regulated environment. Requirements - Experience serving as a business system owner or subject matter expert for enterprise Quality systems. - Experience partnering with Enterprise Digital Technologies or Information Technology organizations. - Experience supporting global process ownership and enterprise business transformation initiatives. - Experience developing training, system governance, and change management strategies. - Experience supporting GxP-regulated systems and compliance requirements. - Experience utilizing quality metrics and data-driven decision making. - Experience working across multiple geographies and time zones. - Formal project management training or experience leading enterprise system initiatives. Benefits - United States of America Pay Ranges: - Puerto Rico: $89,300 - $148,800 USD Annual - USN: $95,700 - $159,500 USD Annual - US5: $100,500 - $167,500 USD Annual - US10: $105,300 - $175,500 USD Annual - US15: $110,100 - $183,400 USD Annual - US20: $114,800 - $191,400 USD Annual - US30: $124,400 - $207,400 USD Annual - Travel Percentage: 10%