Role Description The Regulatory Affairs & Quality Specialist plays a crucial role within the Regulatory Affairs department. This position is responsible for maintaining and improving certifications such as ISO 13485, MDSAP, and CE mark, as well as ensuring compliance with other relevant standards and regulations. The Specialist collaborates with the Regulatory Affairs and Quality Manager to integrate regulatory requirements into processes and procedures, while continuously enhancing the management system. This role also involves providing guidance, support, and training to the organization. Responsibilities & Duties - Manage Corrective and Preventative Actions (CAPAs): issue, assign, verify implementation, and ensure effectiveness within set timeframes - Maintain QMS documentation and ensure proper retention of documents and records - Participate in activities related to adverse events and recalls, including reporting, notification, and follow-ups - Supervise and coordinate external QMS audits - Conduct and/or coordinate internal QMS audits to ensure compliance with legal, regulatory, and ISO standards - Provide advice and take action in response to audit findings and recommendations regarding information security - Coordinate third-party audits to assess the adequacy of controls in place to protect the organization’s information - Oversee and participate in the creation of QMS training materials and provide training as required; develop RAQ education programs and training sessions - Participate in Quality meetings, set new metrics, and ensure existing metrics are gathered, analyzed, and acted upon; collaborate with process owners to create, update, and review QMS documents - Analyze and identify solutions to improve QMS efficiency; coordinate and participate in internal process improvement projects - Work on special projects related to the organization’s goals, including reports, statistics, and research - Collaborate with Privacy and Quality Managers to integrate new regulatory requirements into current processes - Participate in other projects as deemed necessary - Align cross-functional processes and update SOPs - Collaborate on supplier processes and RC board management - Manage EUDAMED renewals and quality plans Qualifications - 3+ years of experience in quality management systems - Knowledge of ISO 13485, MDSAP, and EMDR requirements - Proficiency in MS Office, Google Suite, and Visio (or similar workflow tools) - Experience in the IT and/or medical device field - Communication & Cognitive Abilities - Process mapping and creation - Autonomy and self-motivation - Strong collaboration skills - Problem-solving abilities - Continuous learning mindset - Effective oral and written English communication skills Requirements - Bachelor’s degree in business, regulatory management, quality management, or related field - Relevant industry training / certifications (RAPS, RAC, ASQ, CQA or similar) Company Description At Intelerad, we believe the path to answers in healthcare should be clear—whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Role Description We're looking for a detail-oriented, people-first Customer Success Specialist to own the onboarding experience for new clients. This role sits at the intersection of relationship management, project coordination, and product enablement, and is ideal for someone who thrives on structure, clear communication, and helping others succeed. - Lead end-to-end onboarding for new clients, managing timelines, deliverables, and stakeholder communication from kickoff through go-live. - Serve as the primary point of contact during the onboarding phase, setting clear expectations and proactively surfacing risks or blockers. - Build and maintain organized onboarding materials, project trackers, and client-facing documentation. - Coordinate cross-functionally with Sales, Product, and Support to ensure a seamless handoff and consistent client experience. - Facilitate training sessions and walkthroughs tailored to each client's use case and technical comfort level. - Tactically take care of the technical onboarding steps when appropriate. - Contribute to the continuous improvement of onboarding processes, playbooks, and templates. - Maintain accurate records of client interactions, milestones, and follow-ups in internal systems. Qualifications - 3+ years in a customer-facing role, ideally in SaaS, MarTech, or a similarly fast-paced tech environment. - 3+ years of previous experience in running or building an email program. - Exceptional written and verbal communication — you write clear, professional emails and run tidy, productive meetings. - Strong organizational skills; you juggle multiple clients and workstreams without dropping a ball. - Strong work ethic; comfortable working in a nimble, fast-paced environment. - Comfortable and confident working in Bootcamp, Google Suite (Docs, Sheets, Slides, Calendar), and Slack as core day-to-day tools. - Ability to simplify complex concepts for non-technical audiences. - A proactive, ownership-oriented mindset — you follow up without being asked and close loops naturally. - Experience working cross-functionally with Sales, Product, or Support teams. - Able to quickly ramp on new technologies & platforms. Benefits - Remote work.

Role Description We are expanding our remote team and looking for enthusiastic individuals who enjoy helping others, providing excellent service, and managing important details. As a Travel Customer Assistance Specialist, you'll serve as a valuable resource for travelers by offering guidance, coordinating travel-related needs, and helping ensure a positive experience throughout the planning process. This role is ideal for individuals who enjoy communicating with people, solving challenges, and working independently while supporting clients from anywhere. - Assist travelers with questions regarding vacations, reservations, and travel services - Provide helpful information about destinations, accommodations, transportation, cruises, and activities - Help coordinate travel arrangements and support itinerary preparation - Communicate booking confirmations, schedules, reminders, and travel updates - Respond to client requests and assist with changes, modifications, and special accommodations - Research travel options and identify solutions that align with traveler preferences - Verify travel details and documentation for accuracy and completeness - Track active bookings and help ensure outstanding items are addressed promptly - Maintain organized client records and activity notes within company platforms - Participate in training programs and ongoing professional development opportunities Qualifications - Strong verbal and written communication abilities - Excellent customer service and interpersonal skills - Strong organizational and multitasking capabilities - Ability to manage details while maintaining accuracy - Comfortable using online systems, digital tools, and communication platforms - Professional, dependable, and solution-focused mindset - Ability to work independently and stay productive in a remote environment - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Benefits - Fully remote work environment - Flexible scheduling opportunities - Comprehensive training and onboarding - Ongoing mentorship and team support - Professional growth and advancement opportunities - Performance-based recognition and incentive programs - Travel-related discounts and industry benefits - Positive and collaborative team culture - Access to continued learning resources

Role Description The Customer Experience Specialist, Graphing is a dedicated subject matter expert responsible for owning the support experience for BioRender's data analysis product. This individual serves as the primary point of contact for all inbound data analysis inquiries from users and internal teams, delivering high-touch, personalized support to full-serve partners (institution and enterprise accounts). They act as a bridge between users, Product, and Engineering: translating customer feedback into actionable product insights while ensuring researchers receive confident, knowledgeable support calibrated to their level of expertise. This role initially supports general Customer Experience inquiries during onboarding and product ramp, then transitions to dedicated data analysis support as the beta launches and adoption scales. Responsibilities - Serve as BioRender's subject matter expert for the data analysis product, owning inbound support across live chat, email, and internal escalations. - Deliver dedicated, responsive support to full-serve partners, tailored to each account's needs and coordinating alongside Account Executives and Customer Success Managers. - Engage users via calls and video chats as needed to resolve inquiries and build trust in the product and BioRender's support experience. - Communicate data analysis concepts, statistical methods, and visualization best practices at the appropriate level for each user; from early-career researchers to experienced analysts. - Gather, synthesize, and relay user feedback to the Product team, identifying patterns that inform product development. - Partner with Engineering on escalations, bug reports, and deeper technical investigations. - Develop and maintain external knowledge base content as the product evolves. - Support general Customer Experience inbox inquiries during product ramp and as needed across the team. - Serve as the internal resource for data analysis questions across Customer Experience, Customer Success, and Sales. Qualifications - Degree in data analysis, statistics, biostatistics, life sciences, or a related field with a strong quantitative foundation. - Working understanding of how data analysis and visualization are applied in the life sciences: including statistical tests used in peer-reviewed publications, figure panels, posters, and grant applications. - Hands-on experience with analytical tools such as GraphPad Prism or similar. - Experience in a customer-facing support or specialist role, preferably in a SaaS or technical product environment. - Strong written and verbal communication skills with the ability to adjust technical depth based on the audience. - Comfort operating in ambiguity, able to build processes and documentation in a pre-launch or evolving product environment. - Self-directed with a bias toward action; proactively identifies issues and drives improvements without direction. Preferred - Familiarity with Zendesk, Slack, Looker, Hex, or similar support and data tooling. - Experience supporting scientific or research-oriented users. - Prior experience in an early-stage product or beta launch environment. Success Metrics - At 6 months: Can independently handle any data analysis inquiry with confidence, matching the user's level of expertise. Can be introduced to full-serve partners as BioRender's dedicated data analysis support contact. Supports general inbox inquiries and contributes to broader team initiatives as the product scales. - At 12 months: Recognized as the sole point of contact for all inbound data analysis support. Has built support processes and playbooks for data analysis that didn't previously exist. User conversations consistently inform internal product discussions and external knowledge base content. Operates as the primary CX partner to Engineering for data analysis escalations and investigations. Working Conditions - Remote-first; must be based in the US, Canada or Ireland. - Standard business hours with availability for live chat and scheduled calls. - Reports to the Customer Experience Manager. - No direct reports. Benefits - We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! - BioRender is loved by millions! We have a world-class NPS and a community of loyal fans and users in 200+ countries! - Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies. - We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere. Company Description BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.