Walker Advertising

Role Description As a Contact Center Agent, you’ll be the first point of contact for individuals seeking legal assistance. You'll engage with consumers through inbound and outbound calls, chat, and text, helping connect them with the appropriate legal services. This role requires excellent communication skills, empathy, and the ability to thrive in a fast-paced, goal-driven environment. As part of our full-time hourly team, you'll play a key role in resolving inquiries while ensuring a high level of customer satisfaction and upholding our standards of excellence. - Deliver exceptional customer service through effective phone, chat, and text communication. - Use active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution, driving successful client transfers. - Handle customer concerns, and provide appropriate solutions and alternatives within the time limits. - Maintain a professional and customer-oriented demeanor to provide a positive caller experience. - Accurately input and update customer information. - Meet or exceed performance metrics, including response times and customer satisfaction benchmarks. - Efficiently prioritize and manage time to navigate high call volumes while maintaining quality standards. - Collaborate with the team to ensure seamless operations and uphold Contact Center procedures. Qualifications - Previous collections, customer service, inside sales, or telemarketing experience preferred. - Proven ability to meet or exceed sales goals, quotas or conversion targets in a call center or customer-facing roles. - Exceptional customer service skills with strong oral and written communication abilities. - Motivated self-starter with a strong ability to thrive in incentive-driven, goal-oriented environments. - Proficiency in problem-solving, multitasking, and prioritizing tasks in a time-sensitive environment. - Interpersonal skills to effectively handle customer interactions in a calm, clear, and professional manner. - Access to reliable internet connection and necessary computer equipment for job duties. - Typing speed of at least 35 words per minute with accuracy. - A customer-oriented mindset and a strong commitment to continuous improvement. - Must be able to work full-time and be available for at least one weekend day per week. - Must speak Spanish fluently. - Applicants must be available to work graveyard (overnight) shifts. Benefits - 3 Weeks Paid Time Off - 12 Weeks of Guaranteed Paid Parental Leave - Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.) - 401(k) Retirement Savings Plan - Wellness Initiatives/Employee Assistance Program - Rewards and Recognition Programs - Career Development Opportunities - Competitive compensation with bonus opportunities based on performance and conversions Pay Range Starting at $16.25/hour + potential bi-weekly bonus (Remote - United States) AI Disclaimer & Accommodations We may use AI-enabled tools to assist with certain parts of our hiring process, including application review and candidate evaluation. These tools support our team and are used with human oversight. All final hiring decisions are made by humans. If you require reasonable accommodations during the application process or have questions about our hiring process, please contact OWSC@walkeradvertising.com.

About the role As a Sales Support, Client Service Representative, you will be the first point of contact for Walker Advertising clients. In this role you will work closely with the sales team and you will be responsible for onboarding and maintaining new and existing clients. You should have a pleasant personality, as this is a customer service role. You should be able to deal with issues in a timely and effective manner, while being proactive in multi-tasking in a fast-paced environment and executing administrative tasks to the highest quality standards. Responsibilities: - New client onboarding. Communicate expectations, processes and procedures regarding products. - Coordinate with client and accounting to ensure seamless billing transactions. - Act as the first point of contact for sales team and clients seeking help with products. - Provide troubleshooting and technical assistance to clients. - Anticipate the client needs, communicate next steps as well as solutions. - Key resource to ensure clients successfully engage with the products and realize the full potential of investment. - Owning the Client Relations Experience by being proactive with the client touch points and handling any concerns and inquiries. - Liaison between Sale team and clients. Ensuring support on both sides. - Client maintenance, collect, manage and execute all contracts for new and existing clients. - Collect and process payments for new and existing contracts. - Update day to day activity in Salesforce. - Maintain, produce and distribute internal reports as requested and scheduled. - Maintaining a positive, empathetic and professional attitude toward customers always. - Responding promptly to customer inquiries. - Acknowledging and resolving client complaints. - Keeping records of client interactions, transactions, comments and complaints. - Providing feedback on the efficiency of the customer service process. - Ensure customer satisfaction and provide professional customer support. - Actively manage features and dependencies in and across products. Requirements: - Ability to prepare reports. - Strong Excel skills. - High School Diploma or general education degree, or four or more years related experience or training. - Excellent verbal and written communication skills. - Good time management and organizational skills. - Ability to work in a team environment. - Outstanding sales skills. - Proficient in MS Suite. - Experience using and managing Salesforce. - Must live in California Company benefits/perks: - Three Weeks Paid Time Off - Twelve Weeks of Guaranteed Paid Parental Leave - Insurance - Medical, Dental, Vision, etc. - 401(k) Retirement Savings Plan - Wellness Initiatives/Employee Assistance Program - Rewards and Recognition - Career Development Opportunities Salary Range: Starting at $25/hour plus 5% annual bonus AI Disclaimer & Accommodations We may use AI-enabled tools to assist with certain parts of our hiring process, including application review and candidate evaluation. These tools support our team and are used with human oversight. All final hiring decisions are made by humans. If you require reasonable accommodations during the application process or have questions about our hiring process, please contact OWSC@walkeradvertising.com.

About The Role As a Contact Center Agent, you’ll be the first point of contact for individuals seeking legal assistance. You'll engage with consumers through inbound and outbound calls, chat, and text, helping connect them with the appropriate legal services. This role requires excellent communication skills, empathy, and the ability to thrive in a fast-paced, goal-driven environment. As part of our full-time hourly team, you'll play a key role in resolving inquiries while ensuring a high level of customer satisfaction and upholding our standards of excellence. What You'll Do - Deliver exceptional customer service through effective phone, chat, and text communication. - Use active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution, driving successful client transfers. - Handle customer concerns, and provide appropriate solutions and alternatives within the time limits. - Maintain a professional and customer-oriented demeanor to provide a positive caller experience. - Accurately input and update customer information. - Meet or exceed performance metrics, including response times and customer satisfaction benchmarks. - Efficiently prioritize and manage time to navigate high call volumes while maintaining quality standards. - Collaborate with the team to ensure seamless operations and uphold Contact Center procedures. Qualifications - Previous collections, customer service, inside sales, or telemarketing experience preferred. - Proven ability to meet or exceed sales goals, quotas or conversion targets in a call center or customer facing roles. - Exceptional customer service skills with strong oral and written communication abilities. - Motivated self-starter with a strong ability to thrive in incentive-driven, goal-oriented environments. - Proficiency in problem-solving, multitasking, and prioritizing tasks in a time-sensitive environment. - Interpersonal skills to effectively handle customer interactions in a calm, clear, and professional manner. - Access to reliable internet connection and necessary computer equipment for job duties. - Typing speed of at least 35 words per minute with accuracy. - A customer-oriented mindset and a strong commitment to continuous improvement. - Must be able to work full-time and be available for at least one weekend day per week. - Must speak Spanish fluently - Applicants must be available to work graveyard (overnight) shifts. Benefits/Perks - 3 Weeks Paid Time Off - 12 Weeks of Guaranteed Paid Parental Leave - Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.) - 401(k) Retirement Savings Plan - Wellness Initiatives/Employee Assistance Program - Rewards and Recognition Programs - Career Development Opportunities - Competitive compensation with bonus opportunities based on performance and conversions Pay Range Starting at $16.25/hour + potential bi-weekly bonus (Remote - United States) AI Disclaimer & Accommodations We may use AI-enabled tools to assist with certain parts of our hiring process, including application review and candidate evaluation. These tools support our team and are used with human oversight. All final hiring decisions are made by humans. If you require reasonable accommodations during the application process or have questions about our hiring process, please contact OWSC@walkeradvertising.com.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Affiliate Manager will be an integral part of our growing team, responsible for managing existing affiliates, spotting and developing new opportunities, onboarding, and analyzing affiliate performance. We expect a proactive individual with a knack for quick adaptation, ready to take charge and contribute effectively from day one. What you'll do - Partner Growth and Management: - Be primary partner-facing point of contact to manage and enhance relationships with assigned affiliate partners (new and mature), fostering a transparent and trust-based environment. - Adjust partner strategy based on department and company objectives. - Identify potential new affiliate opportunities. - Performance & Optimization: - Oversee campaign performance (profitability, quality, volume, media tactics). - Analyze data to identify trends and provide strategic recommendations to improve results. - Optimize traffic sources, creative, targeting, and routing. - Become an expert in technical and analytical systems to understand contributors to campaign performance. - Compliance & Quality: - Ensure partners follow TCPA, advertising, and brand quality guidelines. - Monitor traffic quality using internal and 3rd party tools and address issues quickly. - Work with call center/QA teams and review calls as needed. - Operations & Communication: - Collaborate within and across departments to support partner success and troubleshoot issues (including finance, call center, IT, analytics, strategy, marketing). - Refine communication and reporting strategies for existing affiliates. - Create reports and dashboards. - Help develop processes to improve department’s operational efficiency and enhance effectiveness of working with partners. Qualifications - 4-7 years of experience in managing partner/affiliate accounts or performance marketing. - Experience with pay-per-call, pay-per-lead, or lead generation required. - Proficiency in evaluating affiliate traffic across various marketing channels (Paid Search, Social, TV/Radio, Display, Etc.). - Knowledge of lead gen regulations (TCPA, advertising guidelines, Etc.). - Exceptional listening, negotiation, presentation, verbal, and communication skills. - Ability to prioritize, multitask, and thrive under pressure in a fast-changing environment. - Detail oriented and also able to think strategically with strong organizational and goal-oriented mindset. - Independent self-starter who takes proactive approach to tasks. - Proficient in Excel (pivot tables, lookups, basic modeling). - Bachelor’s degree in a relevant field. Benefits - 3 Weeks Paid Time Off. - 12 Weeks of Guaranteed Paid Parental Leave. - Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.). - 401(k) Retirement Savings Plan. - Wellness Initiatives/Employee Assistance Program. - Rewards and Recognition Programs. - Career Development Opportunities. Pay Range - Base Salary: Starting at $100,000 plus 10% Annual Bonus. AI Disclaimer & Accommodations We may use AI-enabled tools to assist with certain parts of our hiring process, including application review and candidate evaluation. These tools support our team and are used with human oversight. All final hiring decisions are made by humans. If you require reasonable accommodations during the application process or have questions about our hiring process, please contact OWSC@walkeradvertising.com.

About The Role As a Contact Center Agent, you’ll be the first point of contact for individuals seeking legal assistance. You'll engage with consumers through inbound and outbound calls, chat, and text, helping connect them with the appropriate legal services. This role requires excellent communication skills, empathy, and the ability to thrive in a fast-paced, goal-driven environment. As part of our full-time hourly team, you'll play a key role in resolving inquiries while ensuring a high level of customer satisfaction and upholding our standards of excellence. What You'll Do - Deliver exceptional customer service through effective phone, chat, and text communication. - Use active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution, driving successful client transfers. - Handle customer concerns, and provide appropriate solutions and alternatives within the time limits. - Maintain a professional and customer-oriented demeanor to provide a positive caller experience. - Accurately input and update customer information. - Meet or exceed performance metrics, including response times and customer satisfaction benchmarks. - Efficiently prioritize and manage time to navigate high call volumes while maintaining quality standards. - Collaborate with the team to ensure seamless operations and uphold Contact Center procedures. Qualifications - Previous collections, customer service, inside sales, or telemarketing experience preferred. - Proven ability to meet or exceed sales goals, quotas or conversion targets in a call center or customer facing roles. - Exceptional customer service skills with strong oral and written communication abilities. - Motivated self-starter with a strong ability to thrive in incentive-driven, goal-oriented environments. - Proficiency in problem-solving, multitasking, and prioritizing tasks in a time-sensitive environment. - Interpersonal skills to effectively handle customer interactions in a calm, clear, and professional manner. - Access to reliable internet connection and necessary computer equipment for job duties. - Typing speed of at least 35 words per minute with accuracy. - A customer-oriented mindset and a strong commitment to continuous improvement. - Must be able to work full-time and be available for at least one weekend day per week. - Must speak Spanish fluently Benefits/Perks - 3 Weeks Paid Time Off - 12 Weeks of Guaranteed Paid Parental Leave - Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.) - 401(k) Retirement Savings Plan - Wellness Initiatives/Employee Assistance Program - Rewards and Recognition Programs - Career Development Opportunities - Competitive compensation with bonus opportunities based on performance and conversions Pay Range Starting at $16.25/hour + potential bi-weekly bonus (Remote - United States) AI Disclaimer & Accommodations We may use AI-enabled tools to assist with certain parts of our hiring process, including application review and candidate evaluation. These tools support our team and are used with human oversight. All final hiring decisions are made by humans. If you require reasonable accommodations during the application process or have questions about our hiring process, please contact OWSC@walkeradvertising.com.

About The Role As a Contact Center Agent, you’ll be the first point of contact for individuals seeking legal assistance. You'll engage with consumers through inbound and outbound calls, chat, and text, helping connect them with the appropriate legal services. This role requires excellent communication skills, empathy, and the ability to thrive in a fast-paced, goal-driven environment. As part of our full-time hourly team, you'll play a key role in resolving inquiries while ensuring a high level of customer satisfaction and upholding our standards of excellence. What You'll Do - Deliver exceptional customer service through effective phone, chat, and text communication. - Use active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution, driving successful client transfers. - Handle customer concerns, and provide appropriate solutions and alternatives within the time limits. - Maintain a professional and customer-oriented demeanor to provide a positive caller experience. - Accurately input and update customer information. - Meet or exceed performance metrics, including response times and customer satisfaction benchmarks. - Efficiently prioritize and manage time to navigate high call volumes while maintaining quality standards. - Collaborate with the team to ensure seamless operations and uphold Contact Center procedures. Qualifications - Previous collections, customer service, inside sales, or telemarketing experience preferred. - Proven ability to meet or exceed sales goals, quotas or conversion targets in a call center or customer facing roles. - Exceptional customer service skills with strong oral and written communication abilities. - Motivated self-starter with a strong ability to thrive in incentive-driven, goal-oriented environments. - Proficiency in problem-solving, multitasking, and prioritizing tasks in a time-sensitive environment. - Interpersonal skills to effectively handle customer interactions in a calm, clear, and professional manner. - Access to reliable internet connection and necessary computer equipment for job duties. - Typing speed of at least 35 words per minute with accuracy. - A customer-oriented mindset and a strong commitment to continuous improvement. - Must be able to work full-time and be available for at least one weekend day per week. - Must speak Spanish fluently Benefits/Perks - 3 Weeks Paid Time Off - 12 Weeks of Guaranteed Paid Parental Leave - Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.) - 401(k) Retirement Savings Plan - Wellness Initiatives/Employee Assistance Program - Rewards and Recognition Programs - Career Development Opportunities - Competitive compensation with bonus opportunities based on performance and conversions Pay Range Starting at $16.25/hour + potential bi-weekly bonus (Remote - United States) AI Disclaimer & Accommodations We may use AI-enabled tools to assist with certain parts of our hiring process, including application review and candidate evaluation. These tools support our team and are used with human oversight. All final hiring decisions are made by humans. If you require reasonable accommodations during the application process or have questions about our hiring process, please contact OWSC@walkeradvertising.com.