BioRender Inc.

Role Description As a Field Marketing Manager at BioRender, you’ll bring our mission directly to the scientific community by designing and executing memorable event experiences. You’ll own the execution of BioRender’s field marketing programs — from major conferences and trade shows to campus and customer onsites — to drive awareness, engagement, and demand. This is a hands-on, high-impact role where you’ll collaborate closely with Sales, Customer Success, and Marketing teams to connect BioRender with scientists where they work, learn, and discover. What You’ll Be Doing - Execute and optimize BioRender’s onsite and field marketing strategy — driving brand presence, pipeline growth, and community engagement through events and activations. - Plan and execute end-to-end logistics for customer onsites, conferences, trade shows, and regional events, ensuring every experience reflects BioRender’s brand and mission. - Partner with Sales and Customer Success to align field marketing activities with go-to-market goals and customer engagement strategies. - Manage event budgets, timelines, and vendor relationships to deliver exceptional onsite experiences efficiently and on brand. - Collect and analyze event performance data to measure ROI and continuously optimize our field marketing approach. - Collaborate with the broader Marketing team to amplify event content across digital, PR, and community channels. Qualifications - 3-5+ years of experience in field marketing, event marketing, or experiential marketing — ideally in a SaaS, tech, or life sciences environment. - Proven success executing and optimizing field marketing programs that generate measurable pipeline and brand impact. - Strong organizational and project management skills and ability to manage and execute against fast-paced timelines and across several cross-functional collaborators. - Excellent communication and collaboration abilities, with a knack for building strong relationships across teams and vendors. - A passion for creating exceptional in-person experiences that inspire and engage audiences. - A growth mindset — you’re curious, creative, resourceful, and excited to scale programs that make a real difference in the scientific community. Benefits - We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! - BioRender is loved by millions: We have a world-class NPS and a community of loyal fans and users in 200+ countries! - Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies. - We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere. Company Description BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.

Role Description BioRender is seeking a Senior Application Security Engineer to join our Security team – an engineer first, who contributes directly to the codebase rather than managing security from the sidelines. You'll help define how security is built into our engineering organization, contributing production code across our application (Node.js/React/Python) and infrastructure (Python, Terraform, AWS, Cloudflare) while shaping secure-by-design patterns, CI/CD automation, and engineering workflows that let the company move quickly and safely. You'll work AI-natively, using AI coding assistants and agentic tooling to accelerate your own work while helping secure the AI-powered capabilities we're building. If you're excited by building developer-friendly security systems, solving meaningful engineering problems, and focusing on the threats that actually matter, we'd love to hear from you. What you'll do - Hands-on engineering & codebase contribution - Contribute production-quality code directly to the application (Node.js/React) and infrastructure (Python, Terraform) – you ship fixes and hardening yourself, not just findings for others to action. - Build and maintain security and CI/CD tooling for automation, keeping the secure path the default path. - Act as a security reviewer on RFCs and design documents, and pair with engineers to resolve issues at the source. - Architecture, design & secure SSDLC - Define secure-by-design patterns and drive standards for authentication, authorization, and API security. - Lead threat modeling on new and existing systems and turn those models into shipped controls. - Own and evolve the Secure SDLC and CI/CD security integration (SAST/DAST/SCA/secrets) – tuned for high signal and low noise. - AI-native security & automation - Work AI-natively: use AI coding assistants and agentic tooling to accelerate code review, triage, and tooling development. - Secure AI-integrated product features – reasoning about prompt injection, data leakage, and over-scoped tool, token, and data access. - Automate recurring security work so the team scales through leverage, not headcount. - Web & product security (active defense) - Perform penetration testing and code reviews (Node.js/React) using OWASP methodology. - Drive identification and remediation of application security vulnerabilities (SAST/DAST/HackerOne). - Own the bug bounty program end to end – issue evaluation, reproduction, and closing findings by shipping fixes. Qualifications - Demonstrable software engineering ability – you read code fluently, write production-quality code that engineers respect, and have contributed to real codebases (Node.js/React; Python a plus). - Fluency using AI development tools (AI coding assistants, agentic workflows) to get the job done, and a clear-eyed view of the security risks they introduce. - Expertise in web application security and secure-coding best practices, and the ability to review code and application findings. - Experience integrating and maintaining SAST/DAST systems within CI/CD, and with Secure Software Development Life Cycles. - Hands-on experience securing cloud workloads on AWS and comfort with infrastructure-as-code (Terraform or equivalent); familiarity with Cloudflare a plus. - Threat-modeling experience and command of common code and network vulnerability types, their impact, and remediation. - Applied knowledge of cryptography, PKI, and TLS and their practical implementation. Requirements - Experience hardening LLM-integrated or AI-powered features in production. - Experience operating a bug bounty program (e.g. HackerOne). - Contributions to SOC 2 control design and audit readiness from the engineering side. - Relevant certifications (e.g. OSCP, OSWE, AWS Security Specialty) – valued, but not a substitute for engineering ability. Benefits - We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! - BioRender is loved by millions! We have a world-class NPS and a community of loyal fans and users in 200+ countries! - Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies. - We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.

Role Description The Customer Experience Specialist, Graphing is a dedicated subject matter expert responsible for owning the support experience for BioRender's data analysis product. This individual serves as the primary point of contact for all inbound data analysis inquiries from users and internal teams, delivering high-touch, personalized support to full-serve partners (institution and enterprise accounts). They act as a bridge between users, Product, and Engineering: translating customer feedback into actionable product insights while ensuring researchers receive confident, knowledgeable support calibrated to their level of expertise. This role initially supports general Customer Experience inquiries during onboarding and product ramp, then transitions to dedicated data analysis support as the beta launches and adoption scales. Responsibilities - Serve as BioRender's subject matter expert for the data analysis product, owning inbound support across live chat, email, and internal escalations. - Deliver dedicated, responsive support to full-serve partners, tailored to each account's needs and coordinating alongside Account Executives and Customer Success Managers. - Engage users via calls and video chats as needed to resolve inquiries and build trust in the product and BioRender's support experience. - Communicate data analysis concepts, statistical methods, and visualization best practices at the appropriate level for each user; from early-career researchers to experienced analysts. - Gather, synthesize, and relay user feedback to the Product team, identifying patterns that inform product development. - Partner with Engineering on escalations, bug reports, and deeper technical investigations. - Develop and maintain external knowledge base content as the product evolves. - Support general Customer Experience inbox inquiries during product ramp and as needed across the team. - Serve as the internal resource for data analysis questions across Customer Experience, Customer Success, and Sales. Qualifications - Degree in data analysis, statistics, biostatistics, life sciences, or a related field with a strong quantitative foundation. - Working understanding of how data analysis and visualization are applied in the life sciences: including statistical tests used in peer-reviewed publications, figure panels, posters, and grant applications. - Hands-on experience with analytical tools such as GraphPad Prism or similar. - Experience in a customer-facing support or specialist role, preferably in a SaaS or technical product environment. - Strong written and verbal communication skills with the ability to adjust technical depth based on the audience. - Comfort operating in ambiguity, able to build processes and documentation in a pre-launch or evolving product environment. - Self-directed with a bias toward action; proactively identifies issues and drives improvements without direction. Preferred - Familiarity with Zendesk, Slack, Looker, Hex, or similar support and data tooling. - Experience supporting scientific or research-oriented users. - Prior experience in an early-stage product or beta launch environment. Success Metrics - At 6 months: Can independently handle any data analysis inquiry with confidence, matching the user's level of expertise. Can be introduced to full-serve partners as BioRender's dedicated data analysis support contact. Supports general inbox inquiries and contributes to broader team initiatives as the product scales. - At 12 months: Recognized as the sole point of contact for all inbound data analysis support. Has built support processes and playbooks for data analysis that didn't previously exist. User conversations consistently inform internal product discussions and external knowledge base content. Operates as the primary CX partner to Engineering for data analysis escalations and investigations. Working Conditions - Remote-first; must be based in the US, Canada or Ireland. - Standard business hours with availability for live chat and scheduled calls. - Reports to the Customer Experience Manager. - No direct reports. Benefits - We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! - BioRender is loved by millions! We have a world-class NPS and a community of loyal fans and users in 200+ countries! - Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies. - We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere. Company Description BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.

Role Description We're looking for a Senior Culture & Events Manager to help shape and execute the experiences that make working here feel truly special. You'll work directly with our founders and People leadership to bring our culture to life through internal events, signature programs, and the everyday moments that make BioRender, BioRender. This role is highly cross-functional and highly visible. You won't be writing the cultural strategy in a vacuum: that comes from our founders and the leadership team in close partnership with you. What you will own is turning that vision into reality across a fast-growing, remote first, distributed team. This is a remote-first role within Canada, with regular travel to support company events and team offsites. What you'll do - Own internal events end-to-end: - Summer Synergy, team on-sites, local meetups, and recurring virtual programming (Big Donuts, lunch & learns, happy hours, socials) - Run our core culture programs: - tenure and life-gifting, Value Awards, and the rituals that recognize our people - Partner with managers: - own our manager culture training, helping new and existing managers role-model our values and use the tools available to lead their teams well - Measure what's working: - track engagement, gather feedback, and use it to prioritize what we do more (or less) of - Partner across the business: - collaborate with the founders, People team, and Office & Events team to keep the experience consistent and high-quality across everything we ship - Own our swag program: - shape BioRender's branded merch program in close in partnership with the founders Qualifications - Exceptional program manager/operator: You can run multiple programs in parallel, sweat the details, ship on time and use AI to streamline the work. - Events experience: You've planned and executed memorable events in a startup, agency, or hospitality environment. - Culture-first instincts: You care deeply about employee experience. You have great taste, high empathy, and the ability to read a room. - Strong stakeholder management: You are comfortable working directly with founders and executives - managing up, pushing back when needed, and earning trust quickly. - High resilience and comfort with ambiguity: You stay grounded when priorities shift. - Willingness to do the work: You're experienced enough to shape ideas but happy to roll up your sleeves on execution. Benefits - Opportunity to shape the culture of a company that genuinely invests in it. We're generous with our culture budget and care deeply about getting it right. - Work directly with founders and senior leadership who treat culture as core to the business, not a side project. - Real ownership: once we align on direction, you have the autonomy to run with execution. - Help build an employee experience that lets some of the most talented people in science communication do their best work. Company Description - We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! - BioRender is loved by millions: We have a world-class NPS and a community of loyal fans and users in 200+ countries! - Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies. - We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.

Role Description BioRender is looking for a Senior HR Business Partner to support our Go-to-Market teams as we continue to scale. You'll be a trusted partner to leaders, helping build high-performing teams, drive organizational effectiveness, and shape the employee experience across the business. This is an opportunity to go beyond traditional HRBP work. You'll combine strategic business partnering with operational ownership, while leveraging AI and automation to improve how we work and scale our People operations and programs. As a growing company, you'll have the chance to build new programs, influence company-wide initiatives, and make a meaningful impact every day. What you'll do - Partner closely with Go-to-Market leaders on team effectiveness, organizational design, workforce planning, performance and compensation management, and employee development. - Own and support key employee lifecycle processes, including leaves, offboarding, employee relations, and other People Operations initiatives. - Lead and contribute to high-impact People programs such as manager development, career growth frameworks, engagement initiatives, and performance reviews. - Use data, AI, automation, and operational excellence to streamline workflows, improve employee experience, and enable the People team to focus on high-value work. Qualifications - 5+ years of progressive HR experience, including experience as an HR Business Partner in a high-growth environment. - Proven experience supporting Go-to-Market functions and a genuine interest in partnering with these organizations. - Strong knowledge of Canadian employment law and HR practices. - A hands-on approach with the ability to balance strategic partnership and operational execution. - Experience using AI, automation, and data to improve people programs and processes. - Strong coaching, relationship-building, and stakeholder management skills. Benefits - We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! - BioRender is loved by millions: We have a world-class NPS and a community of loyal fans and users in 200+ countries! - Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies. - We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere. Company Description BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.

Role Description BioRender is hiring the first Head of BioRender Graphing. This person will own the product strategy, roadmap, and revenue for a product we just launched into a category that hasn’t seen real innovation in decades. The work is to find product-market fit, build against a deeply entrenched competitor, and grow Graphing into a business with the potential to be even larger than our flagship product given our existing distribution. You’ll report directly to the CPO and will need to work closely with leaders across engineering, go-to-market, and product marketing to get there. Product ownership is the primary lever, but the job is measured in product adoption and revenue. - Own the Graphing P&L as a true "GM” across both our full serve and self service motions: carry the revenue number and define the strategy to hit it, including pricing, packaging, acquisition, expansion, and retention. - Establish product-market fit by figuring out which scientists, workflows, and use-cases we win, and building toward that with conviction. - Develop and execute the roadmap by turning competitive insight, user research, and revenue data into clear product strategy and prioritization calls. - Shape go-to-market by partnering with product marketing on the product narrative, competitive positioning, and launch sequencing that GTM relies on. - Support and shift the company into a multi-product sales motion through sales enablement and direct involvement in deals. Qualifications - Proven track record building a 0-to-1 product and scaling it to meaningful ARR; you know what PMF feels like, and what it feels like when it’s not there yet. - An analytically rigorous business owner mindset; you have experience owning a P&L or hard revenue target, not just a roadmap, with a demonstrated ability to connect product decisions to business outcomes. - Experience competing in markets with deeply entrenched incumbents; you have a track record of navigating the product, positioning, and timing challenges that come with it. - Earns alignment without authority and builds credibility through insight; you bring the team along by being user obsessed and a simple and clear communicator, not through org chart leverage. - Comfort operating in unstructured, ambiguous environments where there is no playbook and the role is being built from scratch; you create clarity out of ambiguity. - Science background is a plus; but what matters most is you have curiosity about science and the ability to understand a user deeply and build for them. Benefits - We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications. - BioRender is loved by millions! We have a world-class NPS and a community of loyal fans and users in 200+ countries. - Our company is backed by top investors and accelerators like Y Combinator and Dimension Capital, and our financial performance exceeds that of top-tier SaaS companies. - We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere. Company Description BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.

Role Description As a Solutions Consultant you’ll sit at the intersection of science and software. You will serve as the strategic and scientific partner to our Account Executives, particularly on complex strategic and enterprise opportunities. You will bring deep scientific expertise and a strong understanding of how scientific teams operate, how they communicate, collaborate, publish, and share information across both technical and non-technical audiences. You’ll help customers map BioRender to their organizational workflows, processes, and communication needs. You will guide the technical and scientific narrative that shapes the sales process: - Conducting discovery - Leading demos - Identifying high-impact use cases - Advising on team-wide adoption strategies - Ensuring BioRender is positioned as the right scientific communication solution for their organization As an early member of the Solutions Consulting team, you'll help shape how the function scales, contributing to playbooks, best practices, and customer engagement strategies that future team members will build upon. This is a high-impact, highly collaborative role ideal for someone who possesses a deep sense of curiosity about science and scientists, and wants to accelerate scientific advancement through software. You can expect to work with customers both remotely and in person for onsite visits, with travel up to ~25% of the time. Qualifications - Advanced degree or deep experience in biology, life sciences, biotech, or a related scientific field (PhD or MSc strongly preferred) - Comfortable discussing how scientists generate, analyze, interpret, and communicate data - Experience in solutions architecture, solutions consulting, pre-sales, customer success, or a similar technical/scientific advisory role - Skilled at navigating complex buying processes and multi-stakeholder engagements across pharma, biotech, or research institutions - Able to connect product capabilities with scientific workflows, org-wide challenges, and customer business outcomes - Comfortable with ambiguity, excited to iterate on new processes - Able to distill complex science into clear narratives and inspire confidence with both scientific and executive audiences - Thrives cross-functionally and values supporting Sales, Product, CS, and Marketing Requirements - Experience with enterprise SaaS products in scientific or R&D-driven organizations (nice-to-have) - Prior experience in high-growth or startup environments (nice-to-have) - Familiarity with scientific communication or visualization workflows (nice-to-have) Benefits - Mission-driven work towards improving scientific communication and accelerating scientific discovery - World-class NPS and a community of loyal fans and users in 200+ countries - Backed by top investors and accelerators like Y Combinator - Remote-first with team members across Canada and the U.S. Company Description BioRender is the world’s leading platform for creating and managing scientific visuals. Over 1 million scientists and hundreds of biotech, pharma, and academic institutions rely on us to simplify communication in drug discovery, clinical research, publications, and beyond.

Role Description We're looking for an experienced, commercially minded Customer Success Manager who thrives on ownership and autonomy. This is an opportunity to help shape what great customer success looks like while driving retention, expansion, and long-term customer value. As a Mid-Market Customer Success Manager, you will be accountable for driving renewals, expansion, and customer outcomes while acting as a strategic partner to scientific, operational, and procurement stakeholders. This role is well suited for someone who thrives in ambiguity and is comfortable working independently. What You’ll Be Doing - Own a Mid-Market book of business while driving renewals, expansion, and long-term customer retention. - Build trusted relationships with scientific, operational, and procurement stakeholders, positioning BioRender as a strategic partner in research and scientific communication. - Proactively identify renewal risks and growth opportunities, forecasting outcomes and partnering with Sales on expansion strategy where appropriate. - Drive customer adoption and value realization by aligning BioRender’s platform to real scientific workflows and institutional needs. - Surface and execute expansion opportunities through data-informed account planning and ongoing customer discovery. - Support onboarding and training as needed, with a focus on accelerating time-to-value rather than reactive support. - Collaborate cross-functionally with Sales, Product, Marketing, and Support to ensure customer needs are met and feedback is shared. Qualifications - 3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment. - Demonstrated success owning the full commercial lifecycle of customer relationships, including end-to-end renewals, contract and pricing negotiations, contract execution, and revenue growth through expansion and upsell opportunities. - Strong ability to engage senior scientific and operational stakeholders and tailor value messaging to diverse audiences. - Familiarity with Customer Success metrics such as retention, expansion, renewal forecasting, and pipeline contribution. - Excellent communication, organization, and prioritization skills. - BSc or Master’s degree in Life Sciences is a plus. - Willingness to travel as needed (up to 20%). Benefits - We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! - BioRender is loved by millions: We have a world-class NPS and a community of loyal fans and users in 200+ countries! - Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies. - We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.

Role Description We are seeking a proactive professional to join our team as an Academic Customer Success Manager (SMB), also known internally as a Customer Success Specialist. In this role, you will be responsible for building and maintaining strong B2B relationships with our SMB clients, driving retention, expansion, and user engagement. You will collaborate closely with BioRender users to ensure they have the best possible experience with our product. - Client Relationship Management: Proactively reach out to clients & decision-makers to position yourself as a trusted and strategic partner. Uncover our full-serve customer needs through discovery calls, maintain partnerships with our high-spend clients and proactively promote ongoing engagement with end-users. - Strategic Account Management: Deliver value that delights our users to drive engagement, encourage annual subscription renewal, and identify revenue growth opportunities. - Client Onboarding: Provide personalized training to clients by delivering webinars specializing in science communication topics. - Be a BioRender Product Expert: Speak to new and existing users of our platform to showcase new features. - Act as an Interdepartmental Liaison: Connect with various internal teams to ensure the customers’ needs are being fulfilled, contribute to the product, and assist other teams. - Create BioRender Champions: Cultivate customer advocates, understand user-critical use cases for product feedback, engage with customers for speaking opportunities and run marketing activities. Qualifications - Exceptional customer curiosity: You are genuinely interested in learning about the clients we serve, their goals, and their science communication pain points. - Strong organization and prioritization: You can use a compelling process to stay productive and prioritize based on our customers' and projects' changing needs. You are flexible, can quickly establish creative solutions to complex problems, and are not afraid of pivoting. - Flexible and adaptable: Comfortable in a dynamic and fast-paced environment, demonstrating resilience and flexibility in adapting to change and working through ambiguity. - A continuous improvement approach: You have a growth mindset, and you’re open to coaching and continuous feedback. - 1–2+ years of experience in customer success or account management. - Familiarity with key Customer Success metrics, including retention, expansion, and CSQLs. - Demonstrated success owning the full commercial lifecycle of customer relationships, including end-to-end renewals, contract and pricing negotiations, contract execution, and revenue growth through expansion and upsell opportunities. - Strong communication, interpersonal, and attention-to-detail skills. - Excellent organizational abilities with the capability to manage and prioritize multiple projects. Requirements - Bonus points if you have: - A BSc or Master’s degree in Life Sciences, or relevant experience in science knowledge translation. - Experience hosting virtual webinars, workshops, or events. - Extensive experience working with industry customers, preferably in BioTech or Pharma sectors. Benefits - We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! - BioRender is loved by millions! We have a world-class NPS and a community of loyal fans and users in 200+ countries! - Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies. - We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere.

Role Description BioRender is expanding with our new Graphing product and we need someone to own the launch experience end-to-end. As our first Implementation Specialist, you’ll be the dedicated expert ensuring every organization that adopts Graphing gets up and running quickly, confidently, and successfully. This is a high-impact, customer-facing role sitting within BioRender’s Customer Education team. You’ll design and deliver the onboarding programs, migration support, and training resources that make Graphing adoption frictionless while also scaling those programs across our full-serve customer base. This role is critical because: - Successful implementation is critical to long-term adoption and success. - You directly support positive renewal outcomes by setting customers up for success through successful activation and change management support. What You’ll Do: - Lead Graphing & New Product Launches - Own tiered post-sales launch support for new graphing accounts - including dedicated onboarding sessions, product guidance, and admin support. - Serve as the primary implementation point of contact for Graphing customers, from contract close through first meaningful activation. - Migration & Technical Onboarding - Lead migration support for customers transitioning from other graphing tools, ensuring a smooth and confidence-inspiring switch. - Set up and customize templates for new Graphing customers. - Build & Scale Onboarding Resources - Develop customized onboarding resources by user type, skill level, and product area (e.g., quick-start guides, training decks, video walkthroughs). - Create plug-and-play templates and setup assets that reduce time-to-value for every new Graphing user. - Scale effective onboarding across all accounts. - Optimize Internal Collaboration - Build standardized resources for CSMs to support effective onboarding like plug and play training decks and email templates. - Partner with CSMs to support effective Graphing launch onsites, where applicable. Qualifications - 3+ years in a customer-facing implementation, onboarding, solutions engineering, or technical CSM role at a SaaS company. - Experience with data analysis tools (Prism, R/ggplot, Python/matplotlib, SPSS, etc.) or a background in life sciences, biology, or a scientific discipline. - Proven track record of owning complex product launches or onboarding programs from design through delivery. - Strong ability to translate technical product features into clear, accessible training and documentation. - Excellent written and verbal communication — you can explain a complex concept clearly to a PhD researcher and a department admin. - Highly organized, self-directed, and comfortable operating in ambiguous, fast-moving environments. - Demonstrated empathy for the customer experience and a bias toward proactive, anticipatory support. Requirements - Bonus Points: - We love our users! Have experience using BioRender’s app. - Familiarity with Customer.io, Gainsight, Intercom, or similar CS/lifecycle platforms. - Experience building train-the-trainer programs or champion enablement models. - Comfort working cross-functionally with CSM’s, Product, Marketing, and Sales. Benefits - Mission-driven work: every customer you activate is a scientist who can now communicate their research more effectively. - High-ownership, high-impact role — you’re building something new, not inheriting a playbook. - Collaborative culture with strong CS leadership and cross-functional support. - Competitive compensation, benefits, and remote-first flexibility. - A product customers genuinely love — and a company on an extraordinary growth trajectory. Company Description BioRender is on a mission to accelerate the world’s ability to learn, discover, and communicate science. We build software for scientists — from academics to biotech enterprises — to create professional-grade scientific figures, presentations, and data visualizations. Trusted by over 2 million scientists across 200+ countries, BioRender is where the world’s best science gets communicated.