Intelerad

Role Description The Regulatory Affairs & Quality Specialist plays a crucial role within the Regulatory Affairs department. This position is responsible for maintaining and improving certifications such as ISO 13485, MDSAP, and CE mark, as well as ensuring compliance with other relevant standards and regulations. The Specialist collaborates with the Regulatory Affairs and Quality Manager to integrate regulatory requirements into processes and procedures, while continuously enhancing the management system. This role also involves providing guidance, support, and training to the organization. Responsibilities & Duties - Manage Corrective and Preventative Actions (CAPAs): issue, assign, verify implementation, and ensure effectiveness within set timeframes - Maintain QMS documentation and ensure proper retention of documents and records - Participate in activities related to adverse events and recalls, including reporting, notification, and follow-ups - Supervise and coordinate external QMS audits - Conduct and/or coordinate internal QMS audits to ensure compliance with legal, regulatory, and ISO standards - Provide advice and take action in response to audit findings and recommendations regarding information security - Coordinate third-party audits to assess the adequacy of controls in place to protect the organization’s information - Oversee and participate in the creation of QMS training materials and provide training as required; develop RAQ education programs and training sessions - Participate in Quality meetings, set new metrics, and ensure existing metrics are gathered, analyzed, and acted upon; collaborate with process owners to create, update, and review QMS documents - Analyze and identify solutions to improve QMS efficiency; coordinate and participate in internal process improvement projects - Work on special projects related to the organization’s goals, including reports, statistics, and research - Collaborate with Privacy and Quality Managers to integrate new regulatory requirements into current processes - Participate in other projects as deemed necessary - Align cross-functional processes and update SOPs - Collaborate on supplier processes and RC board management - Manage EUDAMED renewals and quality plans Qualifications - 3+ years of experience in quality management systems - Knowledge of ISO 13485, MDSAP, and EMDR requirements - Proficiency in MS Office, Google Suite, and Visio (or similar workflow tools) - Experience in the IT and/or medical device field - Communication & Cognitive Abilities - Process mapping and creation - Autonomy and self-motivation - Strong collaboration skills - Problem-solving abilities - Continuous learning mindset - Effective oral and written English communication skills Requirements - Bachelor’s degree in business, regulatory management, quality management, or related field - Relevant industry training / certifications (RAPS, RAC, ASQ, CQA or similar) Company Description At Intelerad, we believe the path to answers in healthcare should be clear—whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Role Description The Applications and Workflow Consultant III will lead the delivery of workflow analysis, optimization, and training for Radiology Healthcare IT solutions. This role conducts comprehensive current and future state workflow assessments, designs optimized workflows based on best practice methodologies, and develops and delivers training plans for clinical and technical healthcare IT customer stakeholders. The Applications & Workflow Consultant III serves as a subject matter expert, mentors junior team members, and plays a proactive role in change management processes to ensure customers achieve maximum value from Intelerad's products and services throughout their journey. This role will be working with our Inteleshare product, which allows the exchange of medical images across the world's largest cloud-native healthcare network, eliminating physical disks while enabling secure, instant access to patient imaging for improved care coordination regardless of location. Key Responsibilities - Lead Workflow Analysis & Optimization: Conduct current state workflow analysis, design future state workflows (including system and department process workflows), and determine application optimization strategies using best practice methodologies tailored to each customer's unique environment. - Develop & Deliver Training Programs: Create comprehensive training plans and documentation, coordinate and provide super user application training, ensure timely delivery of course completion certificates, and verify that super users can effectively train end users on site-specific requirements. - Serve as Subject Matter Expert: Act as SME for product and service offerings, provide application training and support to cross-functional teams, identify and follow up on product features and issue requests during implementations, and proactively participate in change management processes. - Manage Project Delivery: Coordinate with project management teams on implementation activities, provide regular proactive updates to PMs and management, manage multiple concurrent projects, and adapt to meet the expectations of diverse and challenging customer environments. - Mentor & Develop Team: Provide mentorship and guidance to Applications and Workflow Consultant I and II team members, drive standardization of workflow and training methodologies, and work cross-functionally to improve collaboration and efficiencies. - Partner with Business Development to support SOW development as needed. - Act as a bridge between Professional Services and Product/Development teams to relay product updates, overcome implementation challenges, and share customer feedback. Qualifications - Bachelor's degree in Computer Science, Health Science, or Education; Certified Radiology Technologist certification; or equivalent experience. - 5+ years of experience in Radiology, Cardiology, or equivalent healthcare imaging environments. - 5+ years of experience in Healthcare or IT-related roles, or equivalent experience. - Strong communication skills with demonstrated ability to teach diverse learning styles in clinical applications. - Knowledge of enterprise-level Radiology and/or Cardiology Healthcare IT solutions. - Ability to communicate effectively and build rapport with internal management and company personnel. Preferred Qualifications & Special Requirements - Lean Methodology understanding and competencies. - Demonstrated leadership capabilities in driving standardization of workflow and training methodologies. - Experience mentoring or coaching junior consultants or team members. - This role requires the successful completion and maintenance of all government-mandated security clearances, investigations, and access credentials necessary to support customer environments. - Employees must meet all eligibility requirements and participate in ongoing security compliance activities as required by the customer. Travel Requirements - This position requires up to 25% travel, mainly throughout North America and often on short notice. Compensation The base pay for this position ranges from $93,750 USD to $125,000 USD within any geographic market in the US. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.

Role Description The Technical Account Manager II is a strategic partner responsible for driving client success and value realization for Intelerad's largest and most complex healthcare customers. This role combines deep technical expertise with business acumen to ensure clients achieve their desired outcomes at every stage of their journey, while maximizing revenue retention and growth opportunities. Success in this position requires advanced proficiency in healthcare IT systems, strong relationship management skills, and the ability to mobilize cross-functional teams to deliver technical solutions aligned with client objectives. The TAM will be the primary regional contact for the Product team, balancing customer business needs against product priorities to help guide roadmap investment and ensure the right areas of focus for the Oceania market. Key Responsibilities - Own strategic client relationships by serving as the primary technical contact for enterprise customers. - Develop deep expertise in client workflows and system utilization to drive adoption, minimize churn, and maximize satisfaction. - Lead end-to-end technical solution delivery by configuring complex workflows and validating software versions. - Coordinate with Professional Services, Support, Product Management, and R&D to ensure integrated solutions meet specific client requirements. - Manage escalations and drive systemic improvement by acting as the liaison between clients and internal technical teams. - Build client self-sufficiency and capability by assessing training needs and delivering advanced technical training. - Capture and integrate client feedback by systematically collecting and analyzing customer insights. - Maintain proactive oversight of all active client workstreams by tracking blockers, dependencies, and ownership. - Lead client governance and difficult conversations by facilitating working sessions and governance forums. - Own upgrade planning and delivery by coordinating environment readiness and stakeholder alignment. Qualifications - Bachelor's degree in business administration, computer science, healthcare informatics, or a related field, or equivalent experience. - 5+ years of experience managing complex technical accounts or programs in the software industry, with preference for healthcare IT environments. - Demonstrated experience in professional services, customer success, or technical support functions serving enterprise clients. - Proven ability to articulate and demonstrate the value of software products and professional services to both technical and executive stakeholders. - Strong technical aptitude with working knowledge of healthcare IT systems, medical imaging workflows, and interoperability standards (DICOM, HL7, FHIR, or IHE). - Familiarity with healthcare regulations, compliance requirements, and enterprise healthcare environments. - Exceptional relationship management skills with the ability to build credibility at both technical and executive levels. - Advanced communication and presentation skills with demonstrated effectiveness across organizational levels. - Proven track record of driving customer retention, expansion, and satisfaction in complex B2B environments. - Experience working alongside engineering and product teams on bug triage, defect management, and prioritization. - Demonstrated ability to lead cross-functional working sessions with clear outcomes, accountability, and follow-through. - Demonstrated confidence managing difficult conversations with clients and senior stakeholders. Preferred Qualifications & Special Requirements - 2+ years of hands-on experience with Intelerad products or equivalent healthcare IT platforms. - Experience mobilizing cross-functional teams to execute planned business outcomes and strategic initiatives. - Project management certification (PMP, Agile, or equivalent). - Experience with account management, upselling, and revenue expansion activities. - Availability for client engagement across multiple time zones and occasional travel to client sites. - Ability to manage multiple complex accounts concurrently in a fast-paced environment. - Demonstrated ability to handle sensitive healthcare data in strict compliance with applicable privacy regulations. - Experience working closely with R&D, SRE, or Professional Services teams within a software delivery environment. - Proficiency with ServiceNow, Jira, or similar issue and workflow management platforms. Additional Information - All your information will be kept confidential according to EEO guidelines. - Applicants may be required to complete an online personality assessment as part of your application. - #LI-REMOTE

Role Description We are seeking a seasoned Senior Demand Generation Specialist who will drive strategic demand generation initiatives that accelerate pipeline growth and revenue impact. This role requires a proven professional who can lead complex, multi-channel campaigns while mentoring team members and collaborating across departments to maximize marketing effectiveness. You will own the strategic planning and execution of demand generation programs that generate high-quality leads and support our ambitious growth objectives in the medical imaging market. Key Responsibilities - Lead strategic demand generation programs that drive measurable pipeline growth, including multi-touch ABM campaigns, lead nurturing sequences, and integrated digital marketing initiatives that deliver qualified opportunities to sales teams. - Oversee Intelerad’s paid media strategy ensuring high ROI as measured by CPC to pipeline added. - Develop and execute sophisticated campaign strategies using advanced marketing automation, lead scoring, and attribution modeling to optimize conversion rates and demonstrate clear ROI on marketing investments. - Mentor and guide junior team members in campaign execution, best practices, and strategic thinking while collaborating with cross-functional teams to ensure alignment between marketing, sales, and customer success initiatives. - Analyze campaign performance and market trends to provide strategic insights that inform future demand generation strategies, budget allocation, and program optimization decisions. - Own the campaign calendar and resource allocation to ensure optimal timing, audience targeting, and message sequencing across all demand generation channels and touchpoints. Qualifications - Bachelor's degree in Marketing, Business, or related field or equivalent experience. - 4+ years of experience in demand generation, digital marketing, or marketing operations with demonstrated success in B2B environments. - Advanced proficiency with marketing automation platforms (HubSpot, Marketo, Pardot or equivalent) and CRM systems (Salesforce or equivalent). - Strong analytical skills with experience using data to drive strategic decisions and optimize campaign performance. - Proven experience with Account Based Marketing (ABM) strategies and multi-channel campaign execution. - Excellent project management abilities with experience coordinating complex campaigns across multiple stakeholders and timelines. Preferred Qualifications & Special Requirements - Experience in healthcare technology, medical imaging, or SaaS environments. - Advanced knowledge of lead scoring, attribution modeling, and marketing analytics. - Experience mentoring team members and leading cross-functional initiatives. - Familiarity with content marketing, social media marketing, and digital advertising platforms. - Strong presentation and communication skills for executive-level reporting. - Demonstrated ability to work autonomously in fast-paced, results-driven environments. Requirements - Travel Requirements: Up to 5% travel primarily in North America. Benefits - The base pay for this position ranges from $65,000 to $70,000 USD within any geographic market in the US. - Pay may vary depending on job-related knowledge, skills, and experience. - Intelerad is a total compensation company. Pay is dependent on the position offered. - Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.

Role Description The System Support Analyst I provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations. This role focuses on in-depth problem analysis, complex technical troubleshooting, and delivering exceptional customer support through multiple channels. The System Support Analyst I serves as a subject matter expert who ensures customer success through technical expertise, proactive communication, and collaborative problem-solving that directly impacts patient care delivery. Key Responsibilities - Resolve Complex Technical Issues: Apply advanced technical expertise to analyze, troubleshoot, and resolve complex customer issues with Intelerad's medical imaging applications and their integration into diverse healthcare environments. - Deliver Exceptional Customer Support: Respond to customer inquiries via phone, email, and other channels within designated SLA timeframes, consistently exceeding customer expectations through outstanding service delivery and technical solutions. - Manage Customer Relationships: Own customer cases from initiation to resolution, documenting all interactions, solutions, and outcomes in the case management system while proactively updating customers throughout the resolution process. - Collaborate Across Teams: Partner effectively with Sales, Product, Engineering, and Technical Operations teams to identify product defects, design solutions, conduct testing, and ensure seamless customer experiences. - Contribute to Knowledge Management: Actively develop and maintain technical documentation, knowledge base articles, and online community resources that enhance support capabilities and customer self-service options. Qualifications - Bachelor's degree in Computer Science or related field, or equivalent work experience. - 3+ years of technical support experience with demonstrated progression in responsibility. - Experience with Windows operating systems (desktop and server environments). - Familiarity with relational database management systems (MSSQL, Oracle, or MySQL) including complex SQL query development and optimization. - Strong knowledge of network and web protocols (TCP/IP, LDAP, HTTP, HTTPS), firewalls, proxies, and web servers. - Working knowledge of DICOM, HL7, and healthcare interoperability standards. - Experience with ticketing systems such as ServiceNow, Salesforce ServiceCloud, or ZenDesk. - Excellent verbal and written communication skills with ability to explain technical concepts to diverse audiences. - Highly organized, detail-oriented, and capable of thriving in a fast-paced environment. - Ability to make independent decisions based on technical data and product knowledge. - Ability to obtain US security clearance (US citizenship required). Requirements - Experience implementing and supporting Radiology Information Systems (RIS), Picture Archiving and Communications Systems (PACS), or Diagnostic Imaging Workflow Management solutions. - Industry certifications in relevant technical domains (Microsoft, SQL). - Familiarity with AWS cloud services. - Healthcare software experience, particularly in medical imaging environments. - Strong technical aptitude with ability to quickly learn new technologies and applications. Benefits - The base pay for this position ranges from $27.04/hr USD to $36.06/hr USD within any geographic market in the US. - Pay may vary depending on job-related knowledge, skills, and experience. - Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.

Role Description The Senior Quality Assurance Analyst (Regulatory Affairs) is responsible for driving quality and compliance excellence across Intelerad’s Software as a Medical Device (SaMD) portfolio. This role combines deep knowledge of medical device quality systems with hands-on execution of core QA/RA processes, including CAPA, audit readiness, supplier oversight, and regulatory support. As a senior individual contributor within the Regulatory Affairs & Quality organization, this role partners cross-functionally to ensure quality and regulatory requirements are embedded throughout the product lifecycle and that Intelerad maintains a state of continuous compliance. Key Responsibilities - Quality System Execution & Continuous Improvement - Lead and manage Corrective and Preventive Actions (CAPAs), including investigations, root cause analysis, effectiveness checks, and documentation. - Drive improvements to the Quality Management System (QMS) in alignment with ISO 13485, FDA 21 CFR Part 820, and applicable global regulations. - Author, review, and maintain quality system documentation, including SOPs, work instructions, and forms. - Track, trend, and analyze quality metrics to identify systemic issues and improvement opportunities. - Collaborate with development teams in an Agile environment to integrate quality practices throughout the software development lifecycle. - Participate in continuous learning opportunities including training and conferences to stay current with QA methodologies, emerging technologies, and industry best practices. - Audit & Inspection Readiness - Lead and support internal audits to ensure ongoing compliance with regulatory and internal requirements. - Support external audits and inspections (e.g., FDA, Notified Bodies, Health Canada). - Coordinate timely responses to audit findings and ensure effective remediation and closure. - Supplier & Vendor Quality Management - Lead supplier qualification, evaluation, and monitoring activities. - Ensure supplier compliance with quality agreements and regulatory expectations. - Support supplier audits and ongoing performance assessments. - Regulatory Support - Support preparation and maintenance of regulatory submissions and registrations for global markets. - Participate in regulatory impact assessments, change control, and product lifecycle activities. - Collaborate with Regulatory Affairs leadership to support global compliance strategies. - Cross-Functional Collaboration - Partner with R&D, Product, Clinical, and Operations teams to integrate quality and regulatory requirements into development and operational processes. - Provide guidance on risk management (ISO 14971) and design control expectations. - Support complaint handling, post-market surveillance, and vigilance activities. Qualifications - Bachelor’s degree in a scientific, engineering, or healthcare-related field, or equivalent industry experience. - 4+ years of experience in Quality Assurance and/or Regulatory Affairs within the medical device industry. - Demonstrated experience working within a certified Quality Management System (ISO 13485). - Strong working knowledge of: - FDA 21 CFR Part 820 / QSR (and QMSR readiness). - ISO 13485. - ISO 14971 risk management principles. - Proven experience managing CAPA, audits, and supplier quality processes. Requirements - Strong analytical and problem-solving skills. - Ability to lead quality initiatives and influence cross-functional stakeholders. - Excellent written and verbal communication skills. - Strong organizational skills with the ability to manage multiple priorities. - Ability to work independently in a regulated, fast-paced environment. Benefits - Experience with electronic QMS platforms (e.g., Greenlight Guru or similar). - Prior experience supporting regulatory inspections. - Familiarity with global regulatory frameworks (EU MDR, UKCA, Health Canada, TGA, etc.). - Quality certifications (e.g., ASQ CQE, CQA). - Experience with Software as a Medical Device (SaMD) or healthcare software a major bonus.

Role Description The Project Specialist II leads small to medium healthcare IT implementation projects, ensuring successful delivery of medical imaging solutions within Professional Services. This role serves as the primary point of contact for assigned customer projects, coordinating resources, managing schedules, and driving project completion within established timelines and budgets. The Project Specialist II proactively ensures customers realize the full value of our software and services throughout their implementation journey, building trust through consistent delivery of milestones and effective stakeholder communication. Key Responsibilities - Lead end-to-end project planning, execution, and delivery for small to medium customer implementation projects, managing schedules, coordinating Professional Services resources, and ensuring on-time, on-budget completion. - Serve as the primary project contact for customers, fostering strong relationships through transparent communication, proactive issue resolution, and regular status updates to internal and external stakeholders. - Create and maintain comprehensive project documentation including project plans, status reports, meeting minutes, and risk assessments to ensure alignment and visibility across all stakeholders. - Collaborate across departments to coordinate implementation activities, resolve escalations, and ensure seamless delivery of products and services that meet customer expectations. - Manage project financial performance by tracking budgets, monitoring resource allocation, and ensuring projects remain within approved financial parameters while delivering quality outcomes. Qualifications - 3+ years of experience in customer-facing delivery, implementation, or project coordination roles within technology or professional services environments. - Demonstrated ability to manage multiple concurrent projects with competing priorities and tight deadlines. - Strong organizational and planning capabilities with proven track record of delivering projects on time and within budget. - Excellent written and verbal communication skills with ability to effectively engage stakeholders at operational and leadership levels. - Proficiency with project management tools, methodologies, and documentation standards. Requirements - Associate's degree in Business, Project Management, or related field, or equivalent experience. - CAPM (Certified Associate in Project Management) certification or ability to obtain within 12 months of hire. - Experience with healthcare IT implementations, medical imaging systems, or enterprise software deployments. - Familiarity with Agile or other project management methodologies. - Up to 10% travel may be required. Benefits - The base pay for this position ranges from $60,000 - 80,000 USD per year within any geographic market in the USA. - Pay may vary depending on job-related knowledge, skills, and experience. - Intelerad is a total compensation company. Pay is dependent on the position offered. - Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.

Role Description The Business Development Manager partners with Sales leaders and Account Executives to drive professional services and training bookings across assigned accounts and regions. This role focuses on identifying opportunities, scoping solutions, and delivering prescriptive proposals that enable customer success while achieving quarterly bookings targets and maintaining competitive as-sold margins. Key Responsibilities - Drive Professional Services Revenue: Achieve quarterly bookings targets for Professional Services and Training across assigned customer cohort or region, while maintaining as-sold margin goals and competitive pricing strategies. - Enable Sales and Delivery Excellence: Collaborate with Sales Directors/VPs, Account Executives, Customer Success, and PS Delivery teams to identify opportunities, scope engagements, and position professional services packages that align with customer implementation and deployment strategies. - Lead Engagement Lifecycle: Manage the full professional services sales cycle from discovery and scoping through proposal development, SOW negotiation, and deal approval—ensuring prescriptive, outcome-based recommendations that drive customer adoption and business value. - Maintain Pipeline and Forecast Accuracy: Own professional services pipeline hygiene in Salesforce, including stage progression, deal value, package type, sold margins, and rates. Provide accurate bookings forecasts and demonstrate strong command of the book of business. - Drive Strategic Alignment and Process Improvement: Partner with Product, Engineering, Sales, and PS leadership to refine engagement models, support cross-sell and upsell campaigns, and contribute to continuous process improvements across the Professional Services organization. Qualifications - Bachelor's degree in Engineering, Computer Science, Business, or equivalent experience. - 3+ years of experience in professional services sales, solutions consulting, or similar revenue generating roles within a portfolio or P&L environment. - Proven track record of consistently meeting or exceeding bookings and margin targets. - Experience with clinical project delivery in imaging environments such as teleradiology, hospital, or ambulatory settings. - Strong ability to scope complex engagements, negotiate SOWs, and translate technical requirements into clear business outcomes. - Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously. - Demonstrated ability to communicate effectively across internal teams and customer organizational structures. Requirements - Experience leading or mentoring project managers or similar roles. - Strategic thinking and ability to drive adoption, innovation, and maturity in service delivery models. - Track record of interdepartmental collaboration and championing ideas across functions. - Strong focus on client outcomes and benefits realization. - This position may require up to 15% travel, primarily throughout North America. Benefits - The base pay for this position ranges from $93,750 USD - $125,000 USD within any geographic market in the US. - Pay may vary depending on job-related knowledge, skills, and experience. - Bonus and other forms of compensation may be provided as part of a total compensation package. - A full range of medical, financial, retirement, PTO, and/or other benefits.

Company Description At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description The Site Reliability Specialist III plays a critical role in maintaining the performance, availability, and scalability of Intelerad's mission-critical healthcare imaging platforms. This position combines deep technical expertise in SQL database administration, system administration, software deployments, and cloud infrastructure to ensure our PACS, RIS, and enterprise imaging solutions deliver the reliability that healthcare providers depend on 24/7. In addition to core database responsibilities, the role includes hands-on system administration tasks and software deployment activities typically performed by a system administrator. As healthcare IT continues its evolution toward cloud-based architectures, this role will be instrumental in supporting and advancing our cloud transformation initiatives while maintaining the high standards of system performance our clients expect. Key Responsibilities - Ensure system reliability and performance across production environments by proactively monitoring infrastructure health (servers, OS, databases, and applications), identifying performance bottlenecks, and implementing solutions that maintain 99.9%+ uptime for mission-critical healthcare imaging systems - Optimize SQL database performance and maintenance by analyzing query execution plans, implementing indexing strategies, performing database tuning, and executing maintenance routines that ensure fast, reliable access to imaging data across multiple SQL Server-based applications - Perform software deployments, including planning, testing, and executing application and system updates, patches, and new releases across on-premises and cloud environments, while minimizing downtime and ensuring compatibility with existing healthcare imaging workflows - Execute core system administration tasks such as server provisioning, OS patching and hardening (Windows/Linux), user account and access management, security configuration, file system maintenance, and backup/recovery operations beyond just databases - Support cloud infrastructure operations by managing and maintaining cloud-based deployments (AWS, Azure, or GCP), implementing infrastructure-as-code practices, and contributing to the migration of on-premises systems to cloud environments - Lead incident response and troubleshooting by diagnosing complex system, database, and deployment issues, coordinating resolution efforts across teams, conducting root cause analysis, and implementing preventive measures to reduce future incidents - Drive continuous improvement initiatives by identifying automation opportunities (including deployment pipelines and routine sysadmin tasks), documenting system configurations and procedures, implementing monitoring and alerting enhancements, and collaborating with development teams to improve application reliability, performance, and deploy-ability - Work on weekends, after hours and holidays as needed to support our clients; participate in an on-call rotation to aid in troubleshooting or execute emergency changes Travel Requirements: Occasional travel may be required for client escalations or team collaboration (up to 10%) This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time. Qualifications Required Qualifications & Experience - Bachelor's degree in Computer Science, Information Technology, or equivalent experience - 5+ years of experience in system administration, site reliability engineering, database administration, or similar technical operations roles supporting enterprise production environments - Strong SQL Server experience including performance tuning, query optimization, index management, backup/recovery procedures, and database maintenance in production environments - Demonstrated system administration experience, including Windows and/or Linux server management, OS installation/configuration/upgrades, patching, security hardening, user and permission management, and hardware/software troubleshooting - Hands-on experience with software deployments, release management, and application rollout processes in production environments (including change control, rollback planning, and post-deployment validation) - Proficiency with Windows and/or Linux server administration, including scripting and automation (PowerShell, Bash, Python) for both database and general system tasks - Demonstrated experience with cloud platforms (AWS, Azure, or GCP) including compute services, storage solutions, networking, and cloud-native monitoring tools - Experience with monitoring and observability tools (Prometheus, Grafana, Splunk, DataDog, or similar) - Strong troubleshooting and analytical skills with ability to diagnose complex technical issues under pressure - Excellent communication skills with ability to collaborate across technical and non-technical teams Preferred Qualifications & Special Requirements - Cloud certifications (AWS Solutions Architect, Azure Administrator, Google Cloud Professional, or equivalent) - Experience with healthcare IT systems, particularly PACS, RIS, or medical imaging platforms - Knowledge of healthcare data standards and compliance requirements (HIPAA, DICOM, HL7) - Experience with infrastructure-as-code tools (Terraform, CloudFormation, ARM templates) - Familiarity with containerization technologies (Docker, Kubernetes) - Experience with SQL Server high availability solutions (Always On, clustering, replication) - Understanding of DevOps practices and CI/CD pipelines (especially as they relate to software deployments and system updates) - Experience with virtualization technologies (VMware, Hyper-V) and server hardware management Additional Information All your information will be kept confidential according to EEO guidelines. Applicants may be required to complete an online technical and/or personality assessment as part of your application. #LI-REMOTE Intelerad uses SmartRecruiters’ platform, which includes optional AI-assisted features (such as Winston Match, Screen, and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. These tools are designed to support, not replace, human judgment and decision-making. All hiring decisions are ultimately made by our recruiters and hiring leaders. To learn more about how SmartRecruiters uses AI within its system and how it complies with applicable regulations, please review SmartRecruiters’ AI Addendum. https://www.smartrecruiters.com/legal/artificial-intelligence-addendum/ The base pay for this position ranges from $90,000-110,000 USD per year within any geographic market in the USA. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits. Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.   Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment - Compensation: USD 90000 - USD 110000 - yearly

Company Description At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description The System Support Analyst II provides advanced technical assistance for Intelerad's medical imaging applications to customers across healthcare organizations. This role focuses on in-depth problem analysis, complex technical troubleshooting, and delivering exceptional customer support through multiple channels. The System Support Analyst II serves as a subject matter expert who ensures customer success through technical expertise, proactive communication, and collaborative problem-solving that directly impacts patient care delivery. Key Responsibilities - Resolve Complex Technical Issues: Apply advanced technical expertise to analyze, troubleshoot, and resolve complex customer issues with Intelerad's medical imaging applications and their integration into diverse healthcare environments - Deliver Exceptional Customer Support: Respond to customer inquiries via phone, email, and other channels within designated SLA timeframes, consistently exceeding customer expectations through outstanding service delivery and technical solutions - Manage Customer Relationships: Own customer cases from initiation to resolution, documenting all interactions, solutions, and outcomes in the case management system while proactively updating customers throughout the resolution process - Collaborate Across Teams: Partner effectively with Sales, Product, Engineering, and Technical Operations teams to identify product defects, design solutions, conduct testing, and ensure seamless customer experiences - Contribute to Knowledge Management: Actively develop and maintain technical documentation, knowledge base articles, and online community resources that enhance support capabilities and customer self-service options Qualifications Qualifications & Experience - Bachelor's degree in Computer Science or equivalent work experience - 5+ years of technical support experience with demonstrated progression in responsibility - 3+ years of experience in Tier 2 support environment with advanced troubleshooting capabilities - Advanced experience with relational database management systems (MSSQL, Oracle, or MySQL) including complex SQL query development and optimization - Strong knowledge of network and web protocols (TCP/IP, LDAP, HTTP, HTTPS), firewalls, proxies, and web servers - Experience supporting Linux operating systems and application servers (Apache Tomcat or equivalent) - Excellent verbal and written communication skills with ability to explain technical concepts to diverse audiences - Ability to obtain US security clearance (US citizenship required) - Schedule: Monday-Friday, 8:00 AM - 5:00 PM Eastern - On-Call Availability: As part of a 24x7x365 support organization, participation in holiday and on-call rotation is required Preferred Qualifications & Special Requirements - Experience implementing and supporting Radiology Information Systems (RIS), Picture Archiving and Communications Systems (PACS), or Diagnostic Imaging Workflow Management solutions - Experience with Windows operating systems (desktop and server environments) - Healthcare software experience, particularly in medical imaging environments - Strong technical aptitude with ability to quickly learn new technologies and applications Travel Requirements - Minimal travel may be required for training or special projects This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.  Additional Information All your information will be kept confidential according to EEO guidelines. Applicants may be required to complete an online technical and/or personality assessment as part of your application. #LI-REMOTE The base pay for this position ranges from $32.00-38.00 an hour within any geographic market in the USA. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits. Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.   Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment - Compensation: USD 32.00 - USD 38.00 - hourly