Role Description We're looking for a detail-oriented, people-first Customer Success Specialist to own the onboarding experience for new clients. This role sits at the intersection of relationship management, project coordination, and product enablement, and is ideal for someone who thrives on structure, clear communication, and helping others succeed. - Lead end-to-end onboarding for new clients, managing timelines, deliverables, and stakeholder communication from kickoff through go-live. - Serve as the primary point of contact during the onboarding phase, setting clear expectations and proactively surfacing risks or blockers. - Build and maintain organized onboarding materials, project trackers, and client-facing documentation. - Coordinate cross-functionally with Sales, Product, and Support to ensure a seamless handoff and consistent client experience. - Facilitate training sessions and walkthroughs tailored to each client's use case and technical comfort level. - Tactically take care of the technical onboarding steps when appropriate. - Contribute to the continuous improvement of onboarding processes, playbooks, and templates. - Maintain accurate records of client interactions, milestones, and follow-ups in internal systems. Qualifications - 3+ years in a customer-facing role, ideally in SaaS, MarTech, or a similarly fast-paced tech environment. - 3+ years of previous experience in running or building an email program. - Exceptional written and verbal communication — you write clear, professional emails and run tidy, productive meetings. - Strong organizational skills; you juggle multiple clients and workstreams without dropping a ball. - Strong work ethic; comfortable working in a nimble, fast-paced environment. - Comfortable and confident working in Bootcamp, Google Suite (Docs, Sheets, Slides, Calendar), and Slack as core day-to-day tools. - Ability to simplify complex concepts for non-technical audiences. - A proactive, ownership-oriented mindset — you follow up without being asked and close loops naturally. - Experience working cross-functionally with Sales, Product, or Support teams. - Able to quickly ramp on new technologies & platforms. Benefits - Remote work.

Role Description We are expanding our remote team and looking for enthusiastic individuals who enjoy helping others, providing excellent service, and managing important details. As a Travel Customer Assistance Specialist, you'll serve as a valuable resource for travelers by offering guidance, coordinating travel-related needs, and helping ensure a positive experience throughout the planning process. This role is ideal for individuals who enjoy communicating with people, solving challenges, and working independently while supporting clients from anywhere. - Assist travelers with questions regarding vacations, reservations, and travel services - Provide helpful information about destinations, accommodations, transportation, cruises, and activities - Help coordinate travel arrangements and support itinerary preparation - Communicate booking confirmations, schedules, reminders, and travel updates - Respond to client requests and assist with changes, modifications, and special accommodations - Research travel options and identify solutions that align with traveler preferences - Verify travel details and documentation for accuracy and completeness - Track active bookings and help ensure outstanding items are addressed promptly - Maintain organized client records and activity notes within company platforms - Participate in training programs and ongoing professional development opportunities Qualifications - Strong verbal and written communication abilities - Excellent customer service and interpersonal skills - Strong organizational and multitasking capabilities - Ability to manage details while maintaining accuracy - Comfortable using online systems, digital tools, and communication platforms - Professional, dependable, and solution-focused mindset - Ability to work independently and stay productive in a remote environment - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Benefits - Fully remote work environment - Flexible scheduling opportunities - Comprehensive training and onboarding - Ongoing mentorship and team support - Professional growth and advancement opportunities - Performance-based recognition and incentive programs - Travel-related discounts and industry benefits - Positive and collaborative team culture - Access to continued learning resources

Role Description The Customer Experience Specialist, Graphing is a dedicated subject matter expert responsible for owning the support experience for BioRender's data analysis product. This individual serves as the primary point of contact for all inbound data analysis inquiries from users and internal teams, delivering high-touch, personalized support to full-serve partners (institution and enterprise accounts). They act as a bridge between users, Product, and Engineering: translating customer feedback into actionable product insights while ensuring researchers receive confident, knowledgeable support calibrated to their level of expertise. This role initially supports general Customer Experience inquiries during onboarding and product ramp, then transitions to dedicated data analysis support as the beta launches and adoption scales. Responsibilities - Serve as BioRender's subject matter expert for the data analysis product, owning inbound support across live chat, email, and internal escalations. - Deliver dedicated, responsive support to full-serve partners, tailored to each account's needs and coordinating alongside Account Executives and Customer Success Managers. - Engage users via calls and video chats as needed to resolve inquiries and build trust in the product and BioRender's support experience. - Communicate data analysis concepts, statistical methods, and visualization best practices at the appropriate level for each user; from early-career researchers to experienced analysts. - Gather, synthesize, and relay user feedback to the Product team, identifying patterns that inform product development. - Partner with Engineering on escalations, bug reports, and deeper technical investigations. - Develop and maintain external knowledge base content as the product evolves. - Support general Customer Experience inbox inquiries during product ramp and as needed across the team. - Serve as the internal resource for data analysis questions across Customer Experience, Customer Success, and Sales. Qualifications - Degree in data analysis, statistics, biostatistics, life sciences, or a related field with a strong quantitative foundation. - Working understanding of how data analysis and visualization are applied in the life sciences: including statistical tests used in peer-reviewed publications, figure panels, posters, and grant applications. - Hands-on experience with analytical tools such as GraphPad Prism or similar. - Experience in a customer-facing support or specialist role, preferably in a SaaS or technical product environment. - Strong written and verbal communication skills with the ability to adjust technical depth based on the audience. - Comfort operating in ambiguity, able to build processes and documentation in a pre-launch or evolving product environment. - Self-directed with a bias toward action; proactively identifies issues and drives improvements without direction. Preferred - Familiarity with Zendesk, Slack, Looker, Hex, or similar support and data tooling. - Experience supporting scientific or research-oriented users. - Prior experience in an early-stage product or beta launch environment. Success Metrics - At 6 months: Can independently handle any data analysis inquiry with confidence, matching the user's level of expertise. Can be introduced to full-serve partners as BioRender's dedicated data analysis support contact. Supports general inbox inquiries and contributes to broader team initiatives as the product scales. - At 12 months: Recognized as the sole point of contact for all inbound data analysis support. Has built support processes and playbooks for data analysis that didn't previously exist. User conversations consistently inform internal product discussions and external knowledge base content. Operates as the primary CX partner to Engineering for data analysis escalations and investigations. Working Conditions - Remote-first; must be based in the US, Canada or Ireland. - Standard business hours with availability for live chat and scheduled calls. - Reports to the Customer Experience Manager. - No direct reports. Benefits - We are mission-driven: we work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery. BioRender figures have appeared in more than 54,000 publications! - BioRender is loved by millions! We have a world-class NPS and a community of loyal fans and users in 200+ countries! - Our company is backed by top investors and accelerators like Y Combinator, and we are on a growth trajectory comparable to many top-performing SaaS companies. - We’re remote-first with team members across Canada and the U.S., offering you the flexibility to work from anywhere. Company Description BioRender is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. By submitting this application, you consent to the processing of your personal data by BioRender in accordance with GDPR and our Privacy Policy.

Role Description TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. If you're passionate about mental health, thrive in dynamic environments, and love building genuine connections with people, this role was made for you. The End User Engagement Specialist will serve as an embedded wellbeing advocate within assigned TELUS Health client organizations. This role is responsible for driving awareness, understanding, and utilization of employee wellbeing benefits, primarily Employee Assistance Programs (EAP), through direct engagement with end users. You will build relationships with client stakeholders and employees, deliver educational programming, and create tailored engagement strategies that maximize benefit adoption and employee wellbeing outcomes. This is a unique opportunity to combine relationship-building, education, and advocacy in a role where your impact is tangible and measurable. You'll see the direct results of your work as EAP utilization increases, employees share positive feedback, and clients recognize you as a trusted partner in their wellbeing strategy. This is a remote position with the option for in-person attendance in a TELUS Health office, if available in your area. Responsibilities - Relationship building - Embed within assigned client organizations (2-5 clients depending on size/complexity) to become a familiar, trusted presence for HR teams, managers, and employees. - Develop deep understanding of each client's culture, demographics, pain points, and unique wellbeing needs. - Build and maintain strong relationships with key stakeholders including HR leadership, benefits administrators, managers, and employee resource groups. - EAP & Benefit Promotion - Drive awareness and understanding of Employee Assistance Programs (EAP) and other TELUS Health wellbeing benefits through creative, engaging outreach strategies. - Develop and execute tailored engagement plans for each client that align with their objectives and maximize benefit utilization. - Engagement Strategy & Execution - Design and implement multi-channel engagement campaigns (in-person, virtual, digital, print) that meet employees where they are. - If required by client, plan and execute client-specific events such as wellbeing fairs, mental health awareness campaigns, and new hire orientations. - Collaborate with client HR teams to integrate wellbeing messaging into existing communications and touchpoints. - Identify and leverage internal champions within client organizations to amplify reach and credibility. - Data driven Insights & Reporting - Track and analyze engagement metrics, EAP utilization data, and employee feedback to measure impact and identify opportunities. - Use data to continuously refine engagement strategies and demonstrate ROI to clients. - Gather qualitative feedback from employees and stakeholders to inform service improvements and innovation. Qualifications - 2-4+ years of experience in employee benefits, EAP, wellness program coordination, or client-facing engagement roles. - Proven ability to build relationships and influence stakeholders at all levels within client organizations. - Strong understanding of Employee Assistance Programs (EAP) and/or employee wellbeing benefits. - Excellent writing and editing skills for content across digital platforms. - Excellent interpersonal and communication skills (verbal and written) with ability to translate complex benefit information into accessible, engaging content. - You will work with both French and English-speaking clients. Proficiency in both languages is required. - Comfortable working onsite at client locations as well as remotely; willingness to travel as needed. - Experience with engagement metrics and data analysis to inform strategy. - Ability to manage multiple client relationships simultaneously with strong organizational skills. - Ability to work with global teams and customers across multiple regions. - Self-starter with ability to work autonomously in a fast-paced environment. Preferred Qualifications - Bachelor’s degree in human resources, psychology, health promotion, communications, or related field. - Experience with change management, organizational development, or workplace mental health initiatives. - Familiarity with digital wellbeing platforms, HRIS systems, or benefits administration tools. - Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope. Company Description We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.