Role Description TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. If you're passionate about mental health, thrive in dynamic environments, and love building genuine connections with people, this role was made for you. The End User Engagement Specialist will serve as an embedded wellbeing advocate within assigned TELUS Health client organizations. This role is responsible for driving awareness, understanding, and utilization of employee wellbeing benefits, primarily Employee Assistance Programs (EAP), through direct engagement with end users. You will build relationships with client stakeholders and employees, deliver educational programming, and create tailored engagement strategies that maximize benefit adoption and employee wellbeing outcomes. This is a unique opportunity to combine relationship-building, education, and advocacy in a role where your impact is tangible and measurable. You'll see the direct results of your work as EAP utilization increases, employees share positive feedback, and clients recognize you as a trusted partner in their wellbeing strategy. This is a remote position with the option for in-person attendance in a TELUS Health office, if available in your area. Responsibilities - Relationship building - Embed within assigned client organizations (2-5 clients depending on size/complexity) to become a familiar, trusted presence for HR teams, managers, and employees. - Develop deep understanding of each client's culture, demographics, pain points, and unique wellbeing needs. - Build and maintain strong relationships with key stakeholders including HR leadership, benefits administrators, managers, and employee resource groups. - EAP & Benefit Promotion - Drive awareness and understanding of Employee Assistance Programs (EAP) and other TELUS Health wellbeing benefits through creative, engaging outreach strategies. - Develop and execute tailored engagement plans for each client that align with their objectives and maximize benefit utilization. - Engagement Strategy & Execution - Design and implement multi-channel engagement campaigns (in-person, virtual, digital, print) that meet employees where they are. - If required by client, plan and execute client-specific events such as wellbeing fairs, mental health awareness campaigns, and new hire orientations. - Collaborate with client HR teams to integrate wellbeing messaging into existing communications and touchpoints. - Identify and leverage internal champions within client organizations to amplify reach and credibility. - Data driven Insights & Reporting - Track and analyze engagement metrics, EAP utilization data, and employee feedback to measure impact and identify opportunities. - Use data to continuously refine engagement strategies and demonstrate ROI to clients. - Gather qualitative feedback from employees and stakeholders to inform service improvements and innovation. Qualifications - 2-4+ years of experience in employee benefits, EAP, wellness program coordination, or client-facing engagement roles. - Proven ability to build relationships and influence stakeholders at all levels within client organizations. - Strong understanding of Employee Assistance Programs (EAP) and/or employee wellbeing benefits. - Excellent writing and editing skills for content across digital platforms. - Excellent interpersonal and communication skills (verbal and written) with ability to translate complex benefit information into accessible, engaging content. - You will work with both French and English-speaking clients. Proficiency in both languages is required. - Comfortable working onsite at client locations as well as remotely; willingness to travel as needed. - Experience with engagement metrics and data analysis to inform strategy. - Ability to manage multiple client relationships simultaneously with strong organizational skills. - Ability to work with global teams and customers across multiple regions. - Self-starter with ability to work autonomously in a fast-paced environment. Preferred Qualifications - Bachelor’s degree in human resources, psychology, health promotion, communications, or related field. - Experience with change management, organizational development, or workplace mental health initiatives. - Familiarity with digital wellbeing platforms, HRIS systems, or benefits administration tools. - Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope. Company Description We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Role Description This is a remote position. BizFirst is assisting our client with recruiting a skilled and experienced Financial Analyst / Specialist (Mid-Level). This position supports the following program: U.S. Department of Transportation (DOT), Office of the Secretary (OST), Working Capital Fund (WCF), Office of Financial Management (OFM) — WCF IT Financial Management, Cost Model Development, and Systems Integration Support. What will you do: - Run the monthly financial heartbeat of a federal Working Capital Fund's IT shared-services operation: billing execution, reconciliation, customer advance management, and transparency reporting for 11 customer organizations. - This is an execution role with hard monthly deadlines and formal quality standards — billing files by the 3rd business day, advance/drawdown reporting by the 5th, reconciliations by the 10th, G-Invoicing compliance tracking by the 15th — where accuracy is inspected at 100% and errors mean unbillable rework. - The right candidate finds satisfaction in clean closes, tight reconciliations, and bills that customers can actually understand. Responsibilities: - Execute monthly billing: generate billing files matching system upload specifications with zero formatting exceptions, by the 3rd business day of each month. - Reconcile billing outputs to source financial data (general ledger, obligations, invoices) and service consumption data; identify, explain, and disposition every variance. - Monitor customer advance balances: process drawdowns, track remaining balances by customer and service category, project burn, and produce exception reporting for over/under-utilization by the 5th business day. - Support Treasury G-Invoicing compliance: agreement (GT&C/Order) tracking, transaction monitoring, and monthly compliance tracking outputs by the 15th. - Produce financial impact analyses within five business days of Government request, with clear, transparent, actionable financial logic. Respond to customer billing questions and disputes with accurate financial evidence within three business days. - Support month-end close, monthly financial reconciliation outputs, budgetary-to-proprietary tie-points, and audit support packages (transaction-level lineage) within three business days of auditor request. - Contribute to billing transparency reports that let customers decompose charges to services, drivers, quantities, and rates. Qualifications - Security Clearance: Public Trust or the ability to obtain one. - Bachelor's degree in Finance, Accounting, Business, or a related field. - 4+ years of experience in federal proprietary and/or budgetary accounting, billing execution, or G-Invoicing compliance tracking. - Working command of federal financial mechanics: obligations, expenditures, accruals, advances, receivables, and reimbursable/intragovernmental transactions. - Strong Excel skills and disciplined, deadline-driven work habits; high accuracy under 100%-inspection quality standards. Requirements - Candidates whose experience is limited to advisory, strategic, or conceptual consulting will not meet this program's bar. The client explicitly requires demonstrated, hands-on implementation experience — deployed cost models, executed billing cycles, delivered automations, and operational financial products. Desired Skills - Hands-on Delphi (Oracle Federal Financials) experience, or comparable federal ERP (momentum toward DOT's environment is a strong plus). - Direct G-Invoicing experience (GT&Cs, Orders, Performance transactions, settlement). - Working Capital Fund, revolving fund, or franchise/shared-services fund experience. - Power Query/Power BI familiarity; CGFM or CDFM a plus. Benefits - Family Health Care (54% cost covered for the entire family) - Family Dental (54% cost covered for the entire family) - Family Vision (54% cost covered for the entire family) - Flexible Spending Account - Overutilization bonuses for Time and Materials (T&M) contracts - Lifetime Event Bonuses (e.g., child, marriage) - Profit-sharing arrangement for any work brought into the company - Unlimited Leave with Approval - 401k 100% employer match on first 4% invested - $1,000 training budget

Role Description We’re seeking an experienced and detail-oriented Customer Success Specialist to own day-to-day operations and client success across Amazon (and, when applicable, Walmart Marketplace). In this role, you’ll manage product catalogs, monitor account health, prevent suspensions, and proactively drive performance through structured communication, reporting, and cross-functional coordination. You’ll translate client conversations into clear action plans, keep internal teams on track, and ensure brands show up accurately, competitively, and consistently in the marketplace. The ideal candidate is a strong communicator, deeply knowledgeable about Amazon’s systems and policies, and thrives in a fast-paced e‑commerce and client-facing environment. Experience with Walmart Marketplace and customer success workflows is a plus. How You’ll Make an Impact - Account Health & Operations - Monitor account health, listing performance, Buy Box status, and key KPIs, proactively flagging anomalies to the Media team or Account Manager. - Resolve listing, inventory, and compliance issues; open and manage cases with Amazon Support to prevent suspensions and maintain strong account standing. - Set up and coordinate FBA shipments and maintain inventory and replenishment reporting to reduce stock-outs and operational disruptions. - Catalog & Optimization - Maintain, update, and optimize product catalogs on Amazon, including bulk uploads, backend changes, and product feed troubleshooting. - Conduct keyword research to inform listing optimization and media strategy. - Monitor competitors’ pricing, creative, placements, and marketplace strategy to identify opportunities and risks for each brand. - Project Management & Cross-Functional Coordination - Review client call notes/transcriptions and translate discussion points into clear tasks, owners, and timelines in Asana (or similar tools). - Own timelines and follow up with cross-functional teams (Paid Search, Creative, etc.) to ensure deliverables are completed on schedule. - Track progress against client goals and internal milestones, keeping stakeholders informed of status, risks, and next steps. - Client Communication & Reporting - Build recurring performance reports and maintain client dashboards, trackers, and required reporting sheets. - Draft clear, concise client updates via email and Slack, proactively sourcing answers from internal experts and partnering with the Account Manager on final messaging. - Support QBR development, including data aggregation, slide preparation, and narrative that connects performance results to strategy and future plans. - Monitor Voice of Customer and other feedback signals, responding when appropriate and surfacing insights that inform catalog, operations, and product decisions. Qualifications - Strong English proficiency, with clear, professional written and verbal communication skills for working with clients and internal teams. - At least two years of Amazon marketplace experience (required). - Advanced Amazon catalog and backend skills, including bulk uploads, product feed troubleshooting, and familiarity with Voice of Customer and Account Health dashboards. - Strong understanding of Amazon policies, listing guidelines, Buy Box dynamics, and best practices for account health and suspension prevention. - Experience in customer success or account coordination roles, with a track record of managing timelines, reporting, and client communication in e‑commerce or marketing environments. - Proficient with MS Office and/or Google Workspace, plus comfort with Asana (or similar PM tools) and Slack for cross-functional coordination. - Excellent communication, organization, and time management skills; detail-oriented, proactive, and comfortable managing multiple priorities across global teams. - Bachelor’s degree or equivalent experience. - Genuine enthusiasm for e‑commerce, marketplace growth, and partnering with diverse clients and brands to drive long-term success. Benefits - Culture-Driven: Our values: Be a Leader, Get It Done, Be Inquisitive, and Have Humility, are more than words. They’re the foundation of every win and the reason our team stays and grows. - Empowered Growth: With open leadership, mentorship, and real opportunities for upskilling and career pathing, your ambition won’t hit a ceiling here. - Opportunity for Impact: Small enough that your voice matters and big enough to work with the world’s most exciting brands. - True Flexibility: Design your workday around life, wherever you are, with both remote autonomy and collaborative energy.

Role Description The Specialist, Commercial Quality & Regulatory Affairs will prepare regulatory submissions and interact with regulatory agencies/health authorities to obtain and maintain product approvals. This individual will represent RA on project core teams, coordinate and prepare document packages for regulatory submissions from all areas of the company as well as for internal audits and inspections. - Compile all materials required in submissions, license renewal, and annual registrations. - Recommend changes for labeling, manufacturing, marketing, and clinical protocol for regulatory compliance. - Keep abreast of changes of new or updated regulatory policies and issued guidance. This position reports to the Senior Manager, Commercial Quality & Regulatory Affairs and is part of the Center of Excellence located in Singapore and will be fully remote. In this role, you will have the opportunity to: - Lead pre-market and post-market regulatory activities for IVD devices, including preparation and submission of technical documentation, regulatory applications, change notifications, renewals, and responses to regulatory bodies and partners. - Maintain and manage regulatory intelligence and compliance at local, regional, and global levels, ensuring adherence to applicable regulations throughout the product lifecycle. - Oversee quality management processes and continuous improvement, including compliance operations, audits, CAPA, distributor and warehouse oversight, and acting as Quality Management Representative (QMR) when required. Qualifications - Bachelor’s degree with 2+ years of relevant experience or a certificate in medical devices with 2 years of experience or 3+ years of experience in the medical devices or a related industry. - Understands Regulatory Affairs concepts and is familiar with regulations/guidelines governing the development of diagnostic products. - Ability to prioritize, multitask, and organize work, succeed in a fast-paced environment with capability to be flexible and adaptable to meet business needs. Requirements - Ability to travel – 10%. Benefits - Comprehensive, competitive benefit programs that add value to our lives. - Flexible, remote working arrangements for eligible roles.