Customer Retention Specialist Remote Jobs in North Carolina (US)

Customer Success Specialist

Linden Lab

View details: Customer Success Specialist

Role Description This is an individual contributor position reporting to the Senior Manager, Product Operations. This is currently a remote position. You will work from your home office and collaborate virtually with customers, teammates, and cross-functional partners. Work location expectations and remote work arrangements are subject to change based on business needs. Your primary responsibility is to deliver exceptional support to Second Life’s highest-value customers, such as Concierge and Premium Plus members. Using a variety of communication channels (phone, live chat, ticketed support), the Specialist will leverage in-depth technical knowledge, excellent communication skills, and a strong understanding of the platform’s evolving features to solve customer concerns swiftly and effectively. Your goal is not only to resolve issues but to foster long-term success and engagement for all our valued customers. Location Requirement - This role is approved for employment only in Georgia, Texas, and Florida. - You must reside in one of these states at the time of hire. - A future relocation outside of an approved employment state may affect your eligibility to continue in the role. How You’ll Grow With Us At the Lab, you'll experience the best of both worlds: the stability of an established company with over 20 years of expertise and the dynamic momentum of a startup driven by continuous progress. You'll have the unparalleled opportunity to forge meaningful relationships, design impactful systems, and craft strategies that shape the future of virtual experiences. The Impact You’ll Drive - Proactively identify and resolve potential issues by reviewing customer activity and feedback. - Develop and lead virtual whiteboarding sessions to visually map out issues and solutions and capture outcomes. - Utilize AI assistive technologies to support customer needs and escalations. - Build strong relationships with customers through personalized support and advice. - Encourage customers to explore new features, events, and experiences in Second Life. - Leverage backend tools to diagnose and resolve issues related to Region performance. - Maintain a high level of customer satisfaction and a score of at least 4. - Handle 50+ customer interactions per day consistently. - Quickly shift tasks to assist team members during surges in customer inquiries or technical issues. - Analyze support interactions and feedback to improve support processes. - Stay up-to-date with and use Second Life’s latest features, releases, and community standards. - Resolve customer complaints and issues diplomatically via email, chat, and in-world channels. - Leverage experience using customer relationship management (CRM) systems to track, manage, and resolve customer inquiries. - Exemplify self-initiative and a strong sense of responsibility. - Display a well-developed sense of humor, resilience, and a positive outlook. How You'll Shape Our Future - Extensive experience as a Second Life resident and advanced knowledge of the platform. - At least six months of experience in a Customer Success or Customer Support role. - A service-oriented mindset and passion for customer support. - Exceptional verbal communication skills. - The ability to multitask under pressure while communicating effectively. - Patience, empathy, and a commitment to understanding each customer's unique needs. - Curiosity about AI technologies and an interest in learning how they can be applied effectively. - Flexibility to work weekends, evenings, holidays, and other non-traditional schedules as business needs require. The Fine Print - Hourly pay range is $19.47 to $26.44, with a starting rate of $19.88 per hour for new hires. - This role is eligible for awards under our Equity Incentive Plan (EIP) and a generous benefits package. Essential Role Functions & Work Environment - Perform focused, computer-based tasks and collaborate effectively in a dynamic, remote environment. - Communicate clearly and effectively through typing. - Maintain the ability to sit, stand, or remain stationary for extended periods. - Sustain prolonged attention on a computer monitor to perform tasks requiring visual focus. - Operate standard home office equipment and handle materials as needed for virtual presentations. - Navigate your home workspace to participate fully in meetings and team activities. Our Commitment to Equal Opportunity Linden Lab celebrates and values diversity in all its forms. We are committed to maintaining a diverse, equitable, and welcoming workplace where everyone feels valued and supported. Candidates from all backgrounds and experiences are encouraged to apply. Global Data Privacy Notice Your privacy is important to us. Depending on your location, laws such as the California Privacy Rights Act (CPRA) may govern how we handle and process the personal data of job applicants.

United States

$19 - $26 / hour

Holiday Inn Club Vacations

Vacation Package Quality Specialist

Based in Kissimmee, Florida, Holiday Inn Club Vacations is an independently-owned-and-operated hospitality company and a membership-based organization. Holiday

View details: Vacation Package Quality Specialist

Full Time Remote Mid LevelTeam 5,001-10,000

Company Site

Role Description The Data Verification Agent is responsible for reviewing, verifying, and processing tour package forms for customers purchasing Holiday Inn Club Vacations getaway packages. This role ensures that only qualified guests are approved to travel, ultimately supporting the sales team in generating high-quality leads for timeshare products. The agent will contribute to the guest fulfillment process by ensuring data accuracy, addressing discrepancies, and collaborating with cross-functional teams within Marketing Operations and Compliance. Essential Duties and Tasks - Data Review & Verification - Review and verify submitted package sales forms for accuracy and completeness, ensuring correct prospect details, owner information, latitude balance, qualifications, and pricing. - Identify and report discrepancies to management, following established procedures to ensure data integrity for each tour package. - Data Review & Verification - Maintain production standards and meet departmental performance metrics. - Ensure confidentiality and accuracy in verifying and entering data into the system. - Review and correct daily discrepancy reports to support operational efficiency. - Support & Collaboration - Assist the Package Verification Supervisor with daily tasks and ensure effective support for all marketing operation teams. - Actively participate in team efforts to achieve departmental and organizational goals. - Adhere to company policies and procedures while maintaining the privacy and security of all guest, employee, and management data. Qualifications - Minimum of 2 years in a call center environment, preferably within the hospitality or timeshare industry. - Exceptional written and verbal communication skills. - Must be able to read/write/speak the English language, Spanish a plus. - Excellent proof-reading skills. - Ability to follow detailed instructions and manage multiple tasks efficiently. - Flexibility to work evenings, weekends, and variable hours based on call center needs. - Strong organizational skills with the ability to manage multiple priorities under time constraints. - Committed to maintaining a high level of professionalism and diligence in all interactions. - Willingness to learn new systems and processes quickly and adjust to changing business needs. - Experience collaborating in team settings to achieve common goals and improve processes. - Proficiency in Microsoft Word, Excel, and database programs. Requirements - High School Diploma or GED equivalent. - Higher education encouraged. Physical Demands - Must be able to stand, walk, sit, climb stairs, and talk for extended periods of time. - Be able to lift 10 lbs. Working Conditions - The Package Processing-Data Verification Agent will work in a call center environment with a constant buzz of conversation created by other agents and other telemarketing departments. Work Schedule/Hours - The incumbent in this position spends most of the time in an air-conditioned office. - Incumbent must be flexible to adapt to immediate changing situations and environments based on staff and guests needs. - Or in a virtual environment where it is the team member's responsibility to ensure reliable internet connection. Pay Rate: $14.42/Hourly

United States

$14 / hour

Retention Specialist

US Service Animals

Our mission is to educate and assist people with disabilities through the use of animals.

View details: Retention Specialist

Full Time Remote Mid LevelTeam 51-200Since 2015H1B No Sponsor

Company Site LinkedIn

Role Description SAPS LLC is hiring Retention Specialists to join our remote call center team. In this role, you'll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey. What You'll Do - Provide support via phone, email, and chat - Resolve cancellation requests with tailored solutions - Assist clients based on needs - Manage scheduling and case tracking Qualifications - Experience in retention, customer service, or call center roles - Strong negotiation and problem-solving skills - Ability to de-escalate and retain dissatisfied customers - Comfortable handling high call volume - Reliable internet and distraction-free workspace Benefits - Health, Dental, Vision, Disability, and Life Insurance - Paid Time Off - 401(k) Match - Employee Assistance Program

United States

$15 - $16 / hour

Oncology Imaging Quality Control Specialist II

MERIT CRO, Inc.

MERIT CRO, Inc. is a global clinical trial endpoint expert specializing in multiple therapeutic areas. We’re committed to making a difference and are seeking talented people to join our team. Collaboration and customer focus are at the core of everything we do. We value diversity and are interested in people with drive, dedication, and creative problem-solving skills. We offer flexible schedules and remote opportunities.

View details: Oncology Imaging Quality Control Specialist II

Role Description MERIT is seeking a full-time position to fluently perform the duties of the Imaging Quality Control Specialist (IQCS) I role as well as creating and conducting training for internal departments. May be asked to conduct clinical site certification activities. Primary functions include: - Processing clinical trial data in the EXCELSIOR™ cloud application environment - Performing data upload, error resolution, clinical data analysis - Data quality evaluation functions according to MERIT and/or study specific procedures and Good Clinical Practices (GCP) Qualifications - Minimum of five (5) years of work experience in a hospital, research hospital, or freestanding radiology facility is required - A bachelor's degree is required - Experience as a technologist in an imaging center or Contract Research Organization (CRO) is required - Experience in clinical trial imaging is highly preferred - Experience with SPECT imaging and dosimetry is a plus - A minimum of one (1) year of clinical, clinical trial, or data quality experience in a related field along with education may be considered Requirements - Strong interpersonal and organizational skills - Excellent attention to detail - Ability to follow directions and assess Company needs - Ability to work independently - Proficiency in Microsoft Office software and ability to learn Company specific software - Ability to participate and contribute in a team environment - Clear, concise, and effective oral and written communication - Current certification in at least one modality (PET and/or Nuclear Medicine) from an organization such as the Nuclear Medicine Technology Certification Board (NMTCB) or the American Registry of Radiologic Technologists (ARRT) Benefits - 401(k) Retirement Plan - Dental insurance - Health insurance - Paid Life insurance & AD&D - Paid Long-Term Disability - Paid Time Off (Vacation and Sick) - Paid 8 Holidays - Vision insurance

United States

Customer Retention Specialist

HighLevel

The all-in-one sales & marketing platform that agencies can white-label. CRM, Email, 2-way SMS, Funnel Builder, & more!

View details: Customer Retention Specialist

Full Time Remote Mid LevelTeam 201-500Since 2018H1B No Sponsor

Company Site LinkedIn

• Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts. • Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, and reactivation opportunities. • Identify root causes behind customer concerns through active listening and discovery. • Provide consultative guidance and structured solutions to retain and support customers. • Communicate the value of HighLevel’s services clearly and confidently. • Handle objections professionally and work toward mutually beneficial outcomes. • Identify opportunities for plan optimization, upgrades, or reactivation where appropriate. • Support churn reduction and revenue retention goals through escalating recurring issues to leadership. • Deliver personalized, positive support aligned with the company brand. • Accurately log all interactions and update CRM records in GHL. • Identify trends and recurring challenges impacting retention.

United States

$44K - $52K / year

Customer Success Specialist

OEC

QSP Geographics Inc. (QSP) is a fast-growing geospatial technology company that provides a range of industry-leading solutions in disciplines that include GIS services, CAD drafting, survey, engineering, and asset management services. We presently have over 125 employees with offices in Toronto and Ottawa.

View details: Customer Success Specialist

Full Time Remote Mid LevelTeam 1,001-5,000

Role Description Builds and maintains customer relationships within a defined territory to educate and drive awareness of OEC's solutions RepairLink, CollisionLink, TraxCollision, DMS Connect, and PSX Link. Provides post onboarding support to customers for the life of their contracts through renewal. Main responsibilities in this role will encompass: - Product Adoption - Optimization - Customer Engagement - Cancellation Mitigation Responsible for achieving targeted levels of customer utilization of OEC solutions to ensure customer satisfaction and incremental parts sales. Qualifications - Requires an associate degree from an accredited college or, in the absence of a degree, directly related job experience building business relationships and facilitating product usage. - At least one (1) year of prior experience in a Customer Success or Account Manager role. - Candidates with automotive industry and SaaS customer success experience highly preferred. - Organizational skills and ability to prioritize high-impact tasks and deliverables. - Keen ability to develop and foster business relationships with customers. - Proven success working in customer facing roles. - Motivated critical thinkers who can work independently with little guidance. - Prior experience using Microsoft Dynamics CRM or preferred. - Prior or current experience utilizing OEC's parts ordering systems would be extremely helpful. - SaaS/Software and/or product experience highly preferred. - Ability to multi-task and pivot attention/resources as needed. Requirements - Provides post onboarding support to repair shop customers on our platforms throughout the life of their contracts. - Continues fluency in known product lines and focuses on a specific product when requested by Associate Manager or Manager. - Supports body shops and repair facilities and educates service or repair manager(s) to enhance product usage at facility. - Establishes desired outcomes, creating short term and long-term goals to drive product adoption. - Provides meaningful data to coach on marketing strategies, and performance feedback to achieve goals and improve time to value. - Achieves targeted levels of customer utilization of OEC solutions to ensure customer satisfaction. - Responds to incoming requests from customers for product information and support; resolves client issues via phone and e-mail. - Utilizes business intelligence tools to track usage activities; recognizes trends and makes consultative recommendations to the customer. - Utilizes the CRM to capture all customer interactions and maintains valid customer account information. - Works with Associate Manager to prioritize workload and leverage CRM to manage activities. - Identifies upsell opportunities for performance coaching, product upgrades or additional sales. - Proactively manages customer’s desired outcome in context of using OEC applications. - Contacts assigned accounts with a pending cancellation to obtain reason and re-establish desired outcomes. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

United States

Natural Resource Specialist 3 (Water Quality Specialist)

State of Oregon

The State of Oregon was the 33rd American territory inducted into the United States in 1859. Nicknamed the "Beaver State" after its official state animal and it

View details: Natural Resource Specialist 3 (Water Quality Specialist)

Company Site

Role Description The Oregon Department of Agriculture is seeking a Water Quality Specialist to help support the Agricultural Water Quality Program. If you are excited about working with farmers, ranchers, and other partners to improve water quality on agricultural lands in the Willamette Valley/Mid Coast region, then look no further, and apply for the Natural Resource Specialist 3 (South Willamette Valley/Mid Coast Regional Water Quality Specialist) position. What you’ll be doing: - Support water quality program initiatives including but not limited to: - Strategic Implementation - Periodic review of area plans and rules - Monitoring projects - Grant administration - Conduct onsite investigations to evaluate compliance with agricultural water quality and drainage channel maintenance rules. - Cover a large geographical area with frequent and direct supervision may not be available. - Regular driving and travel around the state to attend meetings, conduct inspections, and field work on farms and ranches in all types of weather conditions. - Work around trucks, lift-trucks, tractors, and other potentially hazardous equipment. - Occasional time spent in unsanitary conditions, working in proximity to live animals, and lifting objects 50-60 lbs. - Occasionally requires night meetings, weekend work, and an extended work week. - Out-of-state travel to professional meetings or regional conferences may be required. - Occasionally deals with hostile or angry individuals. This is a permanent full-time position, located in Salem, Oregon. The position is either housed in the Salem ODA office or can telework from a home office in the Willamette Valley/Coast vicinity. Qualifications - Three years of experience in natural resources. - At least one year of experience must be at a technical or professional level performing activities in a natural resource program such as: - Researching and analyzing data - Conducting investigations - Applying pertinent laws and regulations - Coordinating and monitoring project activities - A Bachelor's degree in agriculture, environmental science, rangeland science, or other related degree fields, or three additional years of related (pertinent) experience. - Must have a current and valid driver’s license and acceptable driving record. - A Master's degree in agriculture, environmental science, rangeland science, or other related degree fields, will substitute for up to one year of the required experience. - A Doctorate degree in agriculture, environmental science, rangeland science, or other related degree fields, will substitute for up to two years of the required experience. Requirements - Prefer Skills: - There is a preference for the successful candidate to speak Spanish. - Knowledgeable of working in a Microsoft Teams environment. - Experience related to compliance and enforcement of Oregon Revised Statutes and Oregon Administrative Rules. - Knowledgeable of the agricultural sectors in the Willamette Valley and Mid Coast. Benefits - The State of Oregon offers a competitive and affordable health and benefits package, including: - Excellent medical, vision, and dental coverage - Paid holidays off - Personal business leave - Paid and accrued vacation leave and sick leave - Additional optional benefits such as: - Basic life insurance - Short-term disability - Long-term disability - Deferred compensation savings program - Flexible spending accounts for health care and childcare expenses Company Description At the Oregon Department of Agriculture (ODA), we ensure healthy natural resources, environment, and economy for Oregonians now and in the future through inspection and certification, regulation, and promotion of agriculture and food. Diversity, Equity, and Inclusion are embedded in the Department of Agriculture core values. Employees at all levels of the agency work together to foster fairness, equity, inclusion, and belonging.

United States

$5.5K - $8.4K / month

Intake Specialist

Greenberg Gross LLP

Greenberg Gross LLP is a high-stakes trial firm tackling some of society's most critical issues. We are growing rapidly and looking for team members who want to help us build our future.

View details: Intake Specialist

Role Description Do you love talking on the phone? Do you have a passion for helping people? Is great customer service a passion? Final question...Do you thrive in a collaborative team environment and love contributing to the team's success? You MAY be a fit for our team at Greenberg Gross! We currently have openings for Intake Specialists. - Connect with potential clients via calls, texts, and emails. - Take accurate, detailed notes, with the ability to organize the notes into a complete summary. - Handle calls with genuine empathy and compassion. - Organize and maintain notes using CRM software. - Perform other duties and responsibilities as assigned. Qualifications - Professional communication skills. - Strong attention to detail and ability to multi-task. - Great people skills are necessary. - Bilingual in Spanish is a plus. - Tech savvy. - Ability to work independently as well as in a team environment. - Ability to work overtime, if needed, is also required. Requirements - Job Type: Full-time - Location: Remote (for now - that may change in the future) - Pay: $20.00 - $24.00 per hour Benefits - 401(k) - 401(k) matching - AD&D insurance - Dental insurance - Disability insurance - Employee assistance program - Employee discount - Flexible spending account - Health insurance - Health savings account - Life insurance - Paid time off - Retirement plan - Vision insurance Schedule - 8 hour shift - Day shift - Monday to Friday We offer an excellent salary and benefits package. Response will be given to candidates who closely meet our qualifications. EOE M/F/D/V. No phone inquiries. No recruiters.

United States

$20 - $24 / hour

Retention Manager

AutoVitals

Creators of The Digital Shop® which includes digital inspection, workflow, CRM, digital marketing, websites and more!

View details: Retention Manager

Full Time Remote SeniorTeam 51-200H1B No Sponsor

Company Site LinkedIn

• You will own every retention escalation from the moment it is identified through resolution, closing each opportunity as a clean save, partial save, or clean churn with structured data captured to make the company smarter • Engage every retention opportunity within 24 business hours of assignment and run structured discovery to understand the actual driver behind the cancel signal • Build and execute the save plan, which may include any combination of pricing concession, contract restructure, free training engagement, engineering or product escalation, executive outreach, or sales-led re-pitch on value • Marshal cross-functional resources directly across Tech Support, Training, Onboarding, Customer Success, Product, and Engineering, with standing authority to inject work into other teams' priorities when a clear retention case justifies it • Coordinate with Account Executives on Sales Misalignment cases, owning the opportunity and data discipline while keeping the AE engaged on calls and resolution • Document every interaction in Salesforce; the data this role generates is as valuable as the saves themselves and feeds upstream improvements in Sales qualification, Onboarding detection, Customer Success proactive monitoring, and Product roadmap • Identify systemic patterns across save attempts and feed them back to Sales, Onboarding, Customer Success, and Product leadership • Operate within defined authority: pricing concessions including pricing discounts, credits, or contract restructuring • Own a 90-day stickiness standard on every save; saves that re-churn within 90 days are clawed back from variable compensation • Hand expansion opportunities surfaced during save cycles to the Account Management team

United States

$85K - $150K / year