Role Description MERIT is seeking a full-time position to fluently perform the duties of the Imaging Quality Control Specialist (IQCS) I role as well as creating and conducting training for internal departments. May be asked to conduct clinical site certification activities. Primary functions include: - Processing clinical trial data in the EXCELSIOR™ cloud application environment - Performing data upload, error resolution, clinical data analysis - Data quality evaluation functions according to MERIT and/or study specific procedures and Good Clinical Practices (GCP) Qualifications - Minimum of five (5) years of work experience in a hospital, research hospital, or freestanding radiology facility is required - A bachelor's degree is required - Experience as a technologist in an imaging center or Contract Research Organization (CRO) is required - Experience in clinical trial imaging is highly preferred - Experience with SPECT imaging and dosimetry is a plus - A minimum of one (1) year of clinical, clinical trial, or data quality experience in a related field along with education may be considered Requirements - Strong interpersonal and organizational skills - Excellent attention to detail - Ability to follow directions and assess Company needs - Ability to work independently - Proficiency in Microsoft Office software and ability to learn Company specific software - Ability to participate and contribute in a team environment - Clear, concise, and effective oral and written communication - Current certification in at least one modality (PET and/or Nuclear Medicine) from an organization such as the Nuclear Medicine Technology Certification Board (NMTCB) or the American Registry of Radiologic Technologists (ARRT) Benefits - 401(k) Retirement Plan - Dental insurance - Health insurance - Paid Life insurance & AD&D - Paid Long-Term Disability - Paid Time Off (Vacation and Sick) - Paid 8 Holidays - Vision insurance

• Proactively engage with residents with upcoming lease expiration dates to negotiate and secure lease renewals • Execute weekly renewal messaging to residents with expiring leases • Draft, review, and execute all lease renewals • Partner with marketing team to develop and launch social media content for assigned properties • Serve as an active “Social Media Ambassador” for assigned communities • Monitor resident and prospect ratings and reviews on social media platforms • Collaborate with onsite teams to launch resident retention programs

• Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts. • Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, and reactivation opportunities. • Identify root causes behind customer concerns through active listening and discovery. • Provide consultative guidance and structured solutions to retain and support customers. • Communicate the value of HighLevel’s services clearly and confidently. • Handle objections professionally and work toward mutually beneficial outcomes. • Identify opportunities for plan optimization, upgrades, or reactivation where appropriate. • Support churn reduction and revenue retention goals through escalating recurring issues to leadership. • Deliver personalized, positive support aligned with the company brand. • Accurately log all interactions and update CRM records in GHL. • Identify trends and recurring challenges impacting retention.

Role Description Builds and maintains customer relationships within a defined territory to educate and drive awareness of OEC's solutions RepairLink, CollisionLink, TraxCollision, DMS Connect, and PSX Link. Provides post onboarding support to customers for the life of their contracts through renewal. Main responsibilities in this role will encompass: - Product Adoption - Optimization - Customer Engagement - Cancellation Mitigation Responsible for achieving targeted levels of customer utilization of OEC solutions to ensure customer satisfaction and incremental parts sales. Qualifications - Requires an associate degree from an accredited college or, in the absence of a degree, directly related job experience building business relationships and facilitating product usage. - At least one (1) year of prior experience in a Customer Success or Account Manager role. - Candidates with automotive industry and SaaS customer success experience highly preferred. - Organizational skills and ability to prioritize high-impact tasks and deliverables. - Keen ability to develop and foster business relationships with customers. - Proven success working in customer facing roles. - Motivated critical thinkers who can work independently with little guidance. - Prior experience using Microsoft Dynamics CRM or preferred. - Prior or current experience utilizing OEC's parts ordering systems would be extremely helpful. - SaaS/Software and/or product experience highly preferred. - Ability to multi-task and pivot attention/resources as needed. Requirements - Provides post onboarding support to repair shop customers on our platforms throughout the life of their contracts. - Continues fluency in known product lines and focuses on a specific product when requested by Associate Manager or Manager. - Supports body shops and repair facilities and educates service or repair manager(s) to enhance product usage at facility. - Establishes desired outcomes, creating short term and long-term goals to drive product adoption. - Provides meaningful data to coach on marketing strategies, and performance feedback to achieve goals and improve time to value. - Achieves targeted levels of customer utilization of OEC solutions to ensure customer satisfaction. - Responds to incoming requests from customers for product information and support; resolves client issues via phone and e-mail. - Utilizes business intelligence tools to track usage activities; recognizes trends and makes consultative recommendations to the customer. - Utilizes the CRM to capture all customer interactions and maintains valid customer account information. - Works with Associate Manager to prioritize workload and leverage CRM to manage activities. - Identifies upsell opportunities for performance coaching, product upgrades or additional sales. - Proactively manages customer’s desired outcome in context of using OEC applications. - Contacts assigned accounts with a pending cancellation to obtain reason and re-establish desired outcomes. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.