AutoVitals

• Own the tracking, analysis, and ongoing optimization of client website SEO performance, proactively identifying trends, risks, and opportunities and driving continuous improvements through clear recommendations and execution support • Identify sites that are underperforming, or in need of improvement and define steps to improve • Assist Director of Product with testing, and feedback for features that drive SEO performance • Develop, write, and optimize SEO focused location based content for new client websites to support search visibility, relevance, and early performance outcomes • Research and present specific SEO findings and recommendations to clients as-needed • Provide pre, post-launch and general website QA to ensure top-quality performing websites for AutoVitals clients• • Identify areas where automation, and/or AI can provide enhanced efficiency in a scalable fashion across our proprietary web platform. • Stay current on SEO, AI, and website performance trends and proactively recommend areas to capitalize on • Communicate effectively with internal and external stakeholders, adapting terminology to varying levels of technical expertise • Perform ad-hoc audits and reports of client websites produced by AutoVitals and recommend improvements as needed • Work cross-functionally with client-facing and product team members

• Motivate and coach customers on AutoVitals’ best practices in order to drive optimal engagement and utilization levels; • Monitor account health and client satisfaction using tools like Gainsight and Salesforce, proactively identifying churn risks and growth opportunities, and developing corrective action plans as needed. • Facilitate resolution for escalated or on-going technical issues, functioning as the voice of the customer to our cross-functional teams. • Develop product expertise through on-going training, engagement with fellow team members, and review of collateral and documentation provided by the product and management teams; • Work with support and product teams to facilitate resolution for escalated or on-going technical issues, functioning as the voice of the customer to our cross-functional teams; • Provide an exceptional training experience for customers and stakeholders as needed to drive optimal engagement • Identify common customer challenges to suggest better solutions. • Partner with AutoVitals’ Account Managers to identify upsell opportunities to drive growth. • Collaborate with other cross-functional team members to translate business needs and product requirements into new solutions for customers. • Drive customer referrals, reviews and case studies. • Other similar responsibilities, as the Company may require from time to time.