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Role Description Medical Claims Coordinators actively work directly with Attorneys and Case Managers in front end development of the claims process. This work is integral to ensuring clients’ disability claims are handled efficiently for clients. Claims Coordinators work hand in hand with other departments within the firm to ensure a smooth process for clients. They help ensure that clients receive the necessary documents and updates regarding their claims. Job Responsibilities - Review and process medical opinion packets, which can include compiling documents within a client’s file, writing a letter to an expert, etc. - Ensuring a smooth workflow by creating forms, assisting with process improvement, uploading and downloading documentation from online portals, and organizing claims. - Providing clients with a courtesy copy of all documents through an internal tracking system. - Updating and maintaining the accuracy of client files. - Scheduling out tasks and/or due dates for other departments. - Completing assignments directly from an assigned Case Manager or Attorney. - All other duties as assigned. Qualifications - Two (2) years of related experience; OR an equivalent combination of related education and experience. - Ability to work autonomously and be self-motivated. - Business English, proofreading, and editing techniques. - Excellent time management and prioritization skills. - Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. - Ability to manage a fast-paced work environment. - Strong interpersonal skills and a friendly, approachable demeanor. - Proficiency in Google Workspace. - Ability to multitask and prioritize tasks effectively. - Reliable internet connection for remote work. - Associate's degree or equivalent education. Preferred Qualifications - Experience working in a remote or virtual office environment. - Knowledge of virtual phone systems and online scheduling software. Schedule This is a full-time, non-exempt position, Monday through Friday. 9:00 am - 6:00 pm EST. Benefits - Remote first policy. - Large responsibility from the start. - The ability to ascend within the company. - A team of creative, transparent entrepreneurs driven to accomplish our mission.

• Handle all incoming corrections-related calls and manage ongoing tasks • Process and manage all leads, ensuring timely follow-ups • Monitor systems for client release dates and take appropriate action • Schedule and coordinate calls, assigning them to intake specialists as needed • Make contact with leads upon their release date and address any additional needs they may have • Send information to an intake specialist for application filing once contact is made with a client • Oversee all existing tasks related to client needs • Perform other tasks as required to support the needs of clients effectively

• Conduct initial assessments of clients to determine their needs and eligibility for services • Collect and document client information accurately and confidentially • Communicate effectively with clients to explain services, answer questions, and provide support • Coordinate with other team members to ensure seamless service delivery • Maintain accurate records and documentation of client interactions and services provided • Participate in team meetings and training as required

• Lead the design, development, and deployment of scalable and secure software solutions using .NET and React. • Collaborate with product managers, designers, and other engineers to build new features and improve existing functionality. • Provide technical leadership and mentorship to a team of engineers, fostering best practices in code quality, testing, and development processes. • Implement and optimize database solutions using SQL Server and Entity Framework. • Participate in architectural discussions and contribute to the design and scalability of the overall system. • Work closely with DevOps to ensure smooth deployment and integration of new features and updates. • Maintain and enhance the performance, security, and reliability of existing systems. • Conduct code reviews and ensure adherence to best practices in software engineering.

• Gather required documentation and information from clients to support their claims • Provide guidance and support to clients throughout the claims process which can be lengthy • Advocate on behalf of clients to ensure that their claims are processed accurately and efficiently • Communicate with social security administration officials to resolve any issues or discrepancies that may arise • Keep detailed records of client interactions and claim status updates • Stay up-to-date on changes to social security policies and procedures

• Gather required documentation and information from clients to support their claims • Provide guidance and support to clients throughout the claims process which can be lengthy • Advocate on behalf of clients to ensure that their claims are processed accurately and efficiently • Communicate with social security administration officials to resolve any issues or discrepancies that may arise • Keep detailed records of client interactions and claim status updates • Stay up-to-date on changes to social security policies and procedures

Position Overview: We are seeking a highly skilled and motivated AI Engineer to support and enhance our AI/ML development efforts. The ideal candidate will have extensive experience in machine learning model development, AI-driven applications, and a strong background in deploying AI solutions efficiently and securely. This role is critical in driving innovation, ensuring scalability, and optimizing AI-powered features within our platform. Key Responsibilities: AI Development & Implementation: - Design, develop, and deploy AI/ML models to enhance our platform’s capabilities, ensuring scalability, reliability, and performance. - Work with Agents, Prompt Engineering, Swarms, Transformers, Retrieval-Augmented Generation (RAG) systems, and other advanced AI concepts to power innovative solutions, ensuring scalability and performance. - Leverage AWS SageMaker, Databricks (Lakehouse), and ETL pipelines to build, train, and deploy robust end-to-end machine learning pipelines. - Implement NLP models for processing both structured and unstructured data, focusing on Social Security Disability applications. - Optimize and fine-tune machine learning models to achieve high accuracy, low latency, and efficient resource utilization. Infrastructure & Integration: - Stay current with leading AI frameworks and communities, such as LangChain, LangGraph, and HuggingFace to accelerate development of advanced language-based solutions, leverage open-source innovation, and integrate best practices into our AI/ML workflows. - Deploy AI models within cloud-based environments, leveraging AWS services such as Lambda, AppRunner, SageMaker, and Kubernetes (EKS). - Ensure seamless integration of AI solutions with our existing Python, React, .NET, and SQL Server-based applications. - Utilize Redis (ElastiCache), OpenSearch, and DynamoDB for AI-driven data storage and retrieval. Security & Compliance: - Ensure AI applications adhere to HIPAA and SOC 2 compliance requirements. - Manage IAM roles, permissions, and security groups to maintain secure access to AI resources. Collaboration & Optimization: - Work closely with cross-functional teams, including Data Engineers, Software Developers, and DevOps Engineers. - Continuously improve AI development and deployment processes, enhancing efficiency and reliability. - Research and implement cutting-edge AI advancements to enhance our platform’s capabilities. Requirements: - Proven experience as an AI Engineer or Machine Learning Engineer. - Able to work efficiently with Python and popular AI frameworks like LangGraph/LangChain - Proficiency in TensorFlow, PyTorch, or similar ML frameworks. - Experience with AWS SageMaker, Lambda, Kubernetes (EKS), and CI/CD pipelines. - Strong understanding of NLP, deep learning, and model optimization techniques. - Experience supporting development teams using React, .NET, SQL Server, and Databricks. - Knowledge of version control systems like GitHub and CI/CD automation. - Strong problem-solving skills and ability to work in a fast-paced environment. Preferred Qualifications: - AWS certifications (e.g., AWS Certified Machine Learning Specialty, AWS Certified Solutions Architect). - Experience with infrastructure as code (IaC) tools like Terraform or AWS CloudFormation. - Familiarity with Kafka, Redis, and OpenSearch for AI-driven applications. - Understanding of automated testing and deployment. What We Offer: - Competitive salary and benefits package. - Remote work environment with flexible scheduling. - Opportunities for professional growth and development. - A collaborative and inclusive work culture. - The opportunity to make a positive impact in the mental health care industry.

Overview: Medical Claims Coordinators actively work directly with Attorneys and Case Managers in front end development of the claims process. This work is integral to ensuring clients’ disability claims are handled efficiently for clients. Claims Coordinators work hand in hand with other departments within the firm to ensure a smooth process for clients. They help ensure that clients receive the necessary documents and updates regarding their claims. Job Responsibilities: The Medical Claims Coordinator typically has a wide range of responsibilities, which can include but are not limited to the following: - Review and process medical opinion packets, which can include compiling documents within a client’s file, writing a letter to an expert, etc. - Ensuring a smooth workflow by creating forms, assisting with process improvement, uploading and downloading documentation from online portals, and organizing claims - Providing clients with a courtesy copy of all documents through an internal tracking system - Updating and maintaining the accuracy of client files - Scheduling out tasks and/or due dates for other departments - Completing assignments directly from an assigned Case Manager or Attorney - All other duties as assigned Requirements: - Two (2) years of related experience; OR an equivalent combination of related education and experience - Ability to work autonomously and be self-motivated - Business English, proofreading, and editing techniques - Excellent time management and prioritization skills - Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community - Ability to manage a fast-paced work environment. - Strong interpersonal skills and a friendly, approachable demeanor. - Proficiency in Google Workspace. - Ability to multitask and prioritize tasks effectively. - Reliable internet connection for remote work. - Associate's degree or equivalent education. Preferred Qualifications: - Experience working in a remote or virtual office environment. - Knowledge of virtual phone systems and online scheduling software. Schedule: - This is a full-time, non-exempt position, Monday through Friday. 9:00 am - 6:00 pm EST. Benefits: - Remote first policy - Large responsibility from the start - The ability to ascend within the company - A team of creative, transparent entrepreneurs driven to accomplish our mission

Role Description We are seeking a dedicated and compassionate Social Security Disability Claims Case Manager to join our team. The ideal candidate will be responsible for: - Gathering required documentation and information from clients to support their claims. - Providing guidance and support to clients throughout the claims process which can be lengthy. - Advocating on behalf of clients to ensure that their claims are processed accurately and efficiently. - Communicating with social security administration officials to resolve any issues or discrepancies that may arise. - Managing high call volume. - Keeping detailed records of client interactions and claim status updates. - Staying up-to-date on changes to social security policies and procedures. Qualifications - Bachelor's degree in social work, psychology, or a related field (preferred). - Previous experience working with social security claims or similar benefits programs. - Strong interpersonal and communication skills. - Ability to empathize with clients and provide compassionate support. - Excellent organizational skills and attention to detail. - Proficiency in Google Suite and other relevant software programs. - Ability to work independently and as part of a team. - Knowledge of social security policies and procedures (preferred). Requirements - Experience working in a remote or virtual office environment (preferred). - Knowledge of virtual phone systems and online scheduling software. Benefits - Remote first policy. - Large responsibility from the start. - The ability to ascend within the company. - A team of creative, transparent entrepreneurs driven to accomplish our mission.

Job Responsibilities: - Conduct initial assessments of clients to determine their needs and eligibility for services. - Collect and document client information accurately and confidentially. - Communicate effectively with clients to explain services, answer questions, and provide support. - Coordinate with other team members to ensure seamless service delivery. - Maintain accurate records and documentation of client interactions and services provided. - Participate in team meetings and training as required. Requirements: - Fluent in Spanish - Proven experience as an intake specialist or in a similar role. - Understanding of SSI/SSDI and experience assisting with applications - Excellent verbal and written communication skills. - Ability to manage a fast-paced work environment. - Strong interpersonal skills and a friendly, approachable demeanor. - Proficiency in Google Workspace. - Ability to multitask and prioritize tasks effectively. - Reliable internet connection for remote work. - High school diploma or equivalent. Preferred Qualifications: - Experience working in a remote or virtual office environment. - Knowledge of virtual phone systems and online scheduling software. Schedule: - 8 hours per day, 5 days a week, available overtime (Shift 11 - 8 EST) Benefits: - Remote first policy - Large responsibility from the start - The ability to ascend within the company - A team of creative, transparent entrepreneurs driven to accomplish our mission