• Proactively engage with residents with upcoming lease expiration dates to negotiate and secure lease renewals • Execute weekly renewal messaging to residents with expiring leases • Draft, review, and execute all lease renewals • Partner with marketing team to develop and launch social media content for assigned properties • Serve as an active “Social Media Ambassador” for assigned communities • Monitor resident and prospect ratings and reviews on social media platforms • Collaborate with onsite teams to launch resident retention programs

• Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts. • Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, and reactivation opportunities. • Identify root causes behind customer concerns through active listening and discovery. • Provide consultative guidance and structured solutions to retain and support customers. • Communicate the value of HighLevel’s services clearly and confidently. • Handle objections professionally and work toward mutually beneficial outcomes. • Identify opportunities for plan optimization, upgrades, or reactivation where appropriate. • Support churn reduction and revenue retention goals through escalating recurring issues to leadership. • Deliver personalized, positive support aligned with the company brand. • Accurately log all interactions and update CRM records in GHL. • Identify trends and recurring challenges impacting retention.

Role Description Builds and maintains customer relationships within a defined territory to educate and drive awareness of OEC's solutions RepairLink, CollisionLink, TraxCollision, DMS Connect, and PSX Link. Provides post onboarding support to customers for the life of their contracts through renewal. Main responsibilities in this role will encompass: - Product Adoption - Optimization - Customer Engagement - Cancellation Mitigation Responsible for achieving targeted levels of customer utilization of OEC solutions to ensure customer satisfaction and incremental parts sales. Qualifications - Requires an associate degree from an accredited college or, in the absence of a degree, directly related job experience building business relationships and facilitating product usage. - At least one (1) year of prior experience in a Customer Success or Account Manager role. - Candidates with automotive industry and SaaS customer success experience highly preferred. - Organizational skills and ability to prioritize high-impact tasks and deliverables. - Keen ability to develop and foster business relationships with customers. - Proven success working in customer facing roles. - Motivated critical thinkers who can work independently with little guidance. - Prior experience using Microsoft Dynamics CRM or preferred. - Prior or current experience utilizing OEC's parts ordering systems would be extremely helpful. - SaaS/Software and/or product experience highly preferred. - Ability to multi-task and pivot attention/resources as needed. Requirements - Provides post onboarding support to repair shop customers on our platforms throughout the life of their contracts. - Continues fluency in known product lines and focuses on a specific product when requested by Associate Manager or Manager. - Supports body shops and repair facilities and educates service or repair manager(s) to enhance product usage at facility. - Establishes desired outcomes, creating short term and long-term goals to drive product adoption. - Provides meaningful data to coach on marketing strategies, and performance feedback to achieve goals and improve time to value. - Achieves targeted levels of customer utilization of OEC solutions to ensure customer satisfaction. - Responds to incoming requests from customers for product information and support; resolves client issues via phone and e-mail. - Utilizes business intelligence tools to track usage activities; recognizes trends and makes consultative recommendations to the customer. - Utilizes the CRM to capture all customer interactions and maintains valid customer account information. - Works with Associate Manager to prioritize workload and leverage CRM to manage activities. - Identifies upsell opportunities for performance coaching, product upgrades or additional sales. - Proactively manages customer’s desired outcome in context of using OEC applications. - Contacts assigned accounts with a pending cancellation to obtain reason and re-establish desired outcomes. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

Role Description The Oregon Department of Agriculture is seeking a Water Quality Specialist to help support the Agricultural Water Quality Program. If you are excited about working with farmers, ranchers, and other partners to improve water quality on agricultural lands in the Willamette Valley/Mid Coast region, then look no further, and apply for the Natural Resource Specialist 3 (South Willamette Valley/Mid Coast Regional Water Quality Specialist) position. What you’ll be doing: - Support water quality program initiatives including but not limited to: - Strategic Implementation - Periodic review of area plans and rules - Monitoring projects - Grant administration - Conduct onsite investigations to evaluate compliance with agricultural water quality and drainage channel maintenance rules. - Cover a large geographical area with frequent and direct supervision may not be available. - Regular driving and travel around the state to attend meetings, conduct inspections, and field work on farms and ranches in all types of weather conditions. - Work around trucks, lift-trucks, tractors, and other potentially hazardous equipment. - Occasional time spent in unsanitary conditions, working in proximity to live animals, and lifting objects 50-60 lbs. - Occasionally requires night meetings, weekend work, and an extended work week. - Out-of-state travel to professional meetings or regional conferences may be required. - Occasionally deals with hostile or angry individuals. This is a permanent full-time position, located in Salem, Oregon. The position is either housed in the Salem ODA office or can telework from a home office in the Willamette Valley/Coast vicinity. Qualifications - Three years of experience in natural resources. - At least one year of experience must be at a technical or professional level performing activities in a natural resource program such as: - Researching and analyzing data - Conducting investigations - Applying pertinent laws and regulations - Coordinating and monitoring project activities - A Bachelor's degree in agriculture, environmental science, rangeland science, or other related degree fields, or three additional years of related (pertinent) experience. - Must have a current and valid driver’s license and acceptable driving record. - A Master's degree in agriculture, environmental science, rangeland science, or other related degree fields, will substitute for up to one year of the required experience. - A Doctorate degree in agriculture, environmental science, rangeland science, or other related degree fields, will substitute for up to two years of the required experience. Requirements - Prefer Skills: - There is a preference for the successful candidate to speak Spanish. - Knowledgeable of working in a Microsoft Teams environment. - Experience related to compliance and enforcement of Oregon Revised Statutes and Oregon Administrative Rules. - Knowledgeable of the agricultural sectors in the Willamette Valley and Mid Coast. Benefits - The State of Oregon offers a competitive and affordable health and benefits package, including: - Excellent medical, vision, and dental coverage - Paid holidays off - Personal business leave - Paid and accrued vacation leave and sick leave - Additional optional benefits such as: - Basic life insurance - Short-term disability - Long-term disability - Deferred compensation savings program - Flexible spending accounts for health care and childcare expenses Company Description At the Oregon Department of Agriculture (ODA), we ensure healthy natural resources, environment, and economy for Oregonians now and in the future through inspection and certification, regulation, and promotion of agriculture and food. Diversity, Equity, and Inclusion are embedded in the Department of Agriculture core values. Employees at all levels of the agency work together to foster fairness, equity, inclusion, and belonging.