OEC

Role Description Develops and maintains strong customer relationships within an assigned territory to drive awareness, adoption, and retention of OEC solutions. Provides strategic support to newly enrolled and onboarded customers by sharing best practices that enhance product engagement and maximize utilization, ultimately increasing parts sales through OEC platforms. Collaborates with internal teams, including leadership and analysts, to identify opportunities for customer engagement, improve satisfaction, support product adoption, and uncover potential areas for business expansion. Key Responsibilities - Consults across OEC platforms regarding part solutions based on a solid knowledge of company applications which may include Collision, Mechanical, Retail, and Delivery/Logistics. - Maintains fluency in existing product lines and proactively acquires knowledge of new product offerings or features. - Supports and educates clients to enhance product usage post onboarding. - Establishes desired outcomes, creating short-term and long-term goals to drive product adoption. - Identifies and provides meaningful data to coach suppliers on effective strategies. - Achieves targeted levels of customer utilization to ensure customer satisfaction. - Responds to incoming requests from customers or other OEC teams for product information and support. - Provides basic troubleshooting guidance for technical questions and escalates as needed. - Utilizes business intelligence tools to track usage activities and makes consultative recommendations. - Utilizes the CRM to capture all customer interactions and maintains valid customer account information. - Works with Manager to prioritize workload and leverage CRM to manage activities. - Identifies upsell opportunities for performance coaching, product upgrades, or additional sales. - Contacts assigned accounts with a pending cancellation to obtain reason and re-establish desired outcomes. - Identifies at-risk customers within territory to implement a targeted campaign for improvement. - Organizes, executes, measures, and reports results to team and/or Manager. - Assists in OEM and Product specific new program launches, feature upgrades, pilots, and special promotions. Qualifications - An associate degree from an accredited college or university is required. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Requirements - At least 2 years of experience in a customer focused, SMB customer success or account management role. - Proven background producing quantifiable results through routine, proactive outbound phone contact. - Basic to intermediate skills using all Microsoft 365 products, with a focus on Excel. - Strong organizational abilities with the ability to manage day-to-day work and priorities. - Strong communication skills and can effectively target communications to a specific client or call to action. - Able to communicate in a respectful, positive, and constructive manner. - Flexible and adaptable approach to work. - Able to effectively work and thrive in a remote work environment. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

Role Description Builds and maintains customer relationships within a defined territory to educate and drive awareness of OEC's solutions RepairLink, CollisionLink, TraxCollision, DMS Connect, and PSX Link. Provides post onboarding support to customers for the life of their contracts through renewal. Main responsibilities in this role will encompass: - Product Adoption - Optimization - Customer Engagement - Cancellation Mitigation Responsible for achieving targeted levels of customer utilization of OEC solutions to ensure customer satisfaction and incremental parts sales. Qualifications - Requires an associate degree from an accredited college or, in the absence of a degree, directly related job experience building business relationships and facilitating product usage. - At least one (1) year of prior experience in a Customer Success or Account Manager role. - Candidates with automotive industry and SaaS customer success experience highly preferred. - Organizational skills and ability to prioritize high-impact tasks and deliverables. - Keen ability to develop and foster business relationships with customers. - Proven success working in customer facing roles. - Motivated critical thinkers who can work independently with little guidance. - Prior experience using Microsoft Dynamics CRM or preferred. - Prior or current experience utilizing OEC's parts ordering systems would be extremely helpful. - SaaS/Software and/or product experience highly preferred. - Ability to multi-task and pivot attention/resources as needed. Requirements - Provides post onboarding support to repair shop customers on our platforms throughout the life of their contracts. - Continues fluency in known product lines and focuses on a specific product when requested by Associate Manager or Manager. - Supports body shops and repair facilities and educates service or repair manager(s) to enhance product usage at facility. - Establishes desired outcomes, creating short term and long-term goals to drive product adoption. - Provides meaningful data to coach on marketing strategies, and performance feedback to achieve goals and improve time to value. - Achieves targeted levels of customer utilization of OEC solutions to ensure customer satisfaction. - Responds to incoming requests from customers for product information and support; resolves client issues via phone and e-mail. - Utilizes business intelligence tools to track usage activities; recognizes trends and makes consultative recommendations to the customer. - Utilizes the CRM to capture all customer interactions and maintains valid customer account information. - Works with Associate Manager to prioritize workload and leverage CRM to manage activities. - Identifies upsell opportunities for performance coaching, product upgrades or additional sales. - Proactively manages customer’s desired outcome in context of using OEC applications. - Contacts assigned accounts with a pending cancellation to obtain reason and re-establish desired outcomes. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

Role Description We’re looking for a detail-oriented and proactive A/R Accounting Clerk to join our Accounting team. In this role, you’ll play a key part in keeping our accounting operations running smoothly, from managing accounts receivables/collections to supporting reporting cycles and improving processes. If you enjoy working with numbers, solving problems, and collaborating across teams, this is a great opportunity to grow your accounting career in a supportive and fast-paced environment. What You’ll Do - Accounts Receivable & Collections - Prepare and issue customer invoices accurately and on time - Monitor accounts receivable aging reports and follow up on outstanding balances - Execute collection efforts via phone, email, and written communication - Investigate and resolve billing discrepancies and payment issues - Maintain accurate, up-to-date customer account records - Process credit card payments and support collections activities, including preparing accounts for external agencies - Accounts Payable - Review, code, and process vendor invoices - Prepare and submit payments in accordance with company procedures - Resolve discrepancies and maintain strong vendor relationships - Maintain organized and accurate vendor files - General Accounting & Reporting - Maintain financial records, including journals and ledgers - Assist with month-end, quarter-end, and year-end close processes - Reconcile bank accounts, credit cards, and internal accounts - Research and resolve discrepancies in financial data - Process Improvement & Collaboration - Develop, maintain, and improve Excel-based tracking tools and reports - Collaborate with internal teams (sales, customer service, finance) to resolve account issues - Support billing processes and ensure adherence to customer contract terms - Help improve workflows and identify opportunities for efficiency - Expense & Program Administration - Support the company’s travel and expense program, ensuring timely reimbursement and compliance - Provide guidance and occasional training to employees on expense reporting - Additional Responsibilities - Assist with annual processes such as 1099 reporting and unclaimed property filings - Provide general administrative and project support to the finance team - Serve as backup for team members as needed Qualifications - High school diploma or GED required (Associate’s or Bachelor’s in Accounting or related field preferred) - 2+ years of experience in accounting, bookkeeping, or administrative support - Strong attention to detail and organizational skills - Ability to manage multiple priorities and meet deadlines - Excellent communication and interpersonal skills - Proactive mindset with a willingness to learn and improve processes - Intermediate Excel skills Benefits - Full benefits starting Day 1: Medical, Dental, and Vision - 401(k) with company match - Unlimited Flex Time Off plus 10 company-paid holidays - Professional development programs, tuition assistance, and quarterly book program - Free wellness coaching and pet insurance - Home office equipment stipend - Employee resource groups and exclusive employee discounts

Role Description We're looking for a highly collaborative Business Systems Analyst, ERP to serve as a trusted partner between our business teams and technology organization. In this role, you'll be the subject matter expert for our ERP ecosystem, helping to optimize business processes, deliver system enhancements, and drive adoption across Accounting, Finance, Human Resources, and Purchasing functions. You will play a key role in analyzing business needs, configuring and enhancing applications, leading continuous improvement initiatives, and ensuring our systems evolve to support both current and future business objectives. This is an excellent opportunity for someone who enjoys solving complex business challenges, partnering with stakeholders globally, and making a measurable impact through technology. What You'll Do - Partner with the Business - Build strong relationships with business stakeholders to understand processes, challenges, and strategic objectives. - Gather, analyze, and document business and functional requirements. - Translate business needs into scalable technology solutions and recommend process improvements. - Drive ERP Enhancements & Optimization - Configure, customize, and optimize ERP applications and integrated systems. - Identify opportunities to leverage existing and emerging system capabilities to improve user experience and operational efficiency. - Partner with software developers and vendors when advanced customizations or integrations are required. - Develop implementation plans and provide cost-benefit analysis and effort estimates for proposed solutions. - Deliver High-Quality Solutions - Design and execute unit, integration, and regression testing strategies. - Ensure enhancements are thoroughly validated and meet quality standards before deployment. - Support system implementations, upgrades, and ongoing enhancements. - Provide Application Support & Continuous Improvement - Troubleshoot application issues, perform root cause analysis, and implement sustainable solutions. - Support reporting, dashboards, KPIs, and ad hoc business requests. - Guide users on best practices and advise when process changes or additional customization is needed. - Drive continuous improvement initiatives to enhance system performance and user adoption. - Lead Training & Adoption - Develop user guides, documentation, and training materials. - Deliver training sessions that promote system adoption and effective utilization. - Champion consistent processes, data integrity, and adherence to established standards and best practices. - Manage Vendor & Technology Relationships - Evaluate and recommend new technologies and system capabilities. - Collaborate with software vendors and service providers to support business initiatives and ongoing application enhancements. Qualifications - Bachelor's degree in Information Technology, Business Management, Accounting, Finance, or a related field. Equivalent relevant experience may be considered in lieu of a degree. - 4+ years of experience supporting enterprise business applications and partnering with business users. - Hands-on experience with ERP platforms, including direct experience with Microsoft Dynamics NAV. - Experience gathering business requirements and delivering application configurations and enhancements. - Experience supporting cross-functional business processes and integrated applications. Success Factors - A strategic problem solver who anticipates challenges and proactively develops solutions. - Curious and innovative, always seeking opportunities to improve processes and systems. - Highly organized and detail-oriented. - An effective communicator who can translate technical concepts for non-technical audiences. - Collaborative and comfortable partnering with stakeholders at all levels of the organization. - Adaptable and able to prioritize in a dynamic environment. - Results-driven, accountable, and committed to delivering high-quality outcomes. - Passionate about using technology to simplify processes and create business value. Benefits - Full benefits starting Day 1: Medical, Dental, and Vision. - 401(k) with company match. - Unlimited Flex Time Off plus 10 company-paid holidays. - Remote-first role with monthly communication stipend. - Professional development programs, tuition assistance, and quarterly book program. - Free wellness coaching and pet insurance. - Home office equipment stipend. - Employee resource groups and exclusive employee discounts.

Role Description Leads key relationships with the industry’s largest Collision Multi-store Operators (MSOs), and is responsible for the revenue, growth, and account health for some of OEC’s most profitable and strategic partners. - Builds and cultivates mutually beneficial relationships at multiple levels of the organization, within assigned accounts. - Nurtures relationships with Senior Management to ensure strong and trusting bonds and thought leadership throughout the organization. - Understands partner goals and initiatives and how they relate to and affect OEC goals and initiatives within account. - Understands the competitive landscape and customer needs to effectively position OEC’s solutions. - Partners with Product to modify or enhance OEC solutions to fit and exceed customer needs and goals. - Builds strategic account plans, sets objectives, and partners with other OEC stakeholders to execute action plans. - Closes $1M+ deals within assigned accounts for all OEC products that support the Collision Industry. - Stays informed of industry trends, competitor activities, and market developments. - Leverages knowledge to provide strategic guidance and support within assigned accounts and with internal stakeholders. - Monitors account metrics to proactively identify potential risks, opportunities, and customer health. - Forecasts accurate bookings to ensure finance and organizational resources are prepared for any changes in account revenue and needs. Qualifications - A bachelor’s degree from an accredited college or university is required, with a focus in Sales or related discipline. - In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Requirements - At least 7 years of experience providing consultative sales and/or account management with enterprise level or strategic clients. - A proven track record of successfully closing multiple $1M+ deals within assigned accounts. - Prior experience leading cross functional team projects and cross functional leadership meetings, including business reviews. - Able to effectively consult with large strategic customers to understand their needs and to have them purchase OEC solutions. - Strong communication skills and ability to prepare for and present to cross functional teams within large strategic customers and within OEC. - Ability to effectively set customer expectations and to re-set customer expectations, if necessary. - Experience communicating difficult information to customers. - Entrepreneurial outlook to exceeding customer expectations. - Flexible and adaptable approach to work and can easily adjust to shifts in priorities as the needs of the business change. Benefits - Full benefits starting Day 1: Medical, Dental, and Vision. - 401(k) with company matching up to 4%. - Unlimited Paid Flex Time Off plus 10 company-paid annual holidays. - Company-issued laptop. - Monthly communication stipend. - One-time home office equipment stipend upon hire. - Professional development programs. - Tuition assistance available after 1 year of service. - Employee resource groups and exclusive employee discounts.

Role Description Provides comprehensive and executive-level administrative support to OEC’s Senior Vice President of Collision. Assists in the development and execution of strategic plans, often involving research and analysis. Supports the operations of multiple collision business units including organization and action planning related to budget, staffing and preparation and completion of executive deliverables. Coordinates a variety of meetings and events for individuals and groups requiring complex calendar and logistics management. Key Responsibilities - Provides the highest level of support to the Senior Vice President of our Collision SBU; anticipates leadership needs and gathers appropriate resources to support and address current business priorities. - Facilitates communication between the senior leadership team and other teams, departments, and external stakeholders. - Manages multiple projects or tasks with competing priorities and deadlines independently and/or in collaboration with multiple team members or external partners. - Develops and maintains procedures to ensure senior leadership team is prepared to meet upcoming deadlines. - Creates agendas, reports, presentations, and other documents for meetings and events. - Tracks department expenses and staffing levels to ensure alignment with budgets and capacity requirements. - Helps with forecasting and action plans related to revenue and expense reporting insights. - Plans, schedules, and facilitates details for meetings, seminars, and events, both internally and offsite. - Manages a high volume of domestic and foreign travel arrangements, including applying for visas where required, preparing country information, booking flights, and making reservations. - Modifies arrangements as needed, and ensures updated details are quickly distributed to travelers. - Prepares expense reports (which may include currency conversion), reconciles corporate credit card statements, and prepares various forms such as purchase requisitions and check requests to expedite processing and payment. - Assists the Senior Vice President with follow-up and tracking of major deliverables. - Prepares routine and advanced correspondence including letters, memoranda, and reports (including professional visuals such as graphs, charts, and infographics) and distributes to elicit desired call to action and responses. - Anticipates the needs of the Senior Vice President and prepares all resources accordingly. - Manages internal and external contacts proactively; responds to incoming requests as the Executive Office point of contact, providing answers according to Company policies and protocols, or directing inquiries to the appropriate business unit to expedite customer satisfaction. Qualifications - An associate degree from an accredited college or university is required, with a focus in Business or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Requirements - At least 3 years working in a similar strategic executive assistant role providing support to senior leaders in a large organization. - 2+ years in project management or business operations in a software company highly preferred. - Able to work in an autonomous manner, with a high amount of confidence and limited direction from leadership, to move work forward efficiently. - Advanced proficiency with Microsoft Office products including Outlook, Word, Excel, and PowerPoint. - Proficiency in assisting senior leaders with departmental staffing and budget tracking. - Experience with Concur for expense reporting and processing. - Able to maintain the highest level of professionalism and confidentiality in all aspects of the role. - Strong organization and planning skills to effectively coordinate and manage multiple calendar appointments, meetings, and events, and anticipate and quickly modify arrangements when needed. - Able to build professional and collaborative working relationships across global teams, and with individuals outside the company. - Excellent writing and editing skills, and can tailor communications to a specific audience. - Creative thinker with the ability to problem solve quickly. - Ability to analyze data and prepare insights and reports for executive decision making. - Ability to create compelling presentations for executive audiences based on introductory inputs from SVP and product teams including ideas for visuals and multi-media concepts that marketing can refine and finalize. - Flexible and adaptable approach to work, and can easily adjust to shifts in priorities or direction. - Outstanding attention to detail and accuracy. Special Position Requirements - Must be available to work outside of normal business hours as needed, to accommodate special requests or to facilitate meetings/events that occur across global time zones/countries. Benefits - Full benefits starting Day 1: Medical, Dental, and Vision. - 401(k) with company matching up to 4%. - Unlimited Paid Flex Time Off plus 10 company-paid annual holidays. - Company-issued laptop. - Monthly communication stipend. - One-time home office equipment stipend upon hire. - Professional development programs. - Tuition assistance available after 1 year of service. - Employee resource groups and exclusive employee discounts.

Role Description Are you looking for an exciting opportunity to kickstart your sales career? Join our dynamic team as a Sales Development Representative! In this entry-level role, you will play a crucial part in identifying and qualifying sales opportunities for our Direct Sales team. You'll get hands-on experience in a fast-paced, high-volume environment, conducting research, making outbound calls, and helping turn prospects into long-term clients. If you're motivated, enjoy building relationships, and thrive in a dynamic setting, we want to hear from you! Key Responsibilities & Duties - Generate Leads: Proactively research and identify promising sales opportunities for OEC products, reaching out to potential clients via phone and email. - Engage & Educate: Reach out to prospects, provide insightful product/service information, and foster meaningful conversations that spark interest. - Set the Stage for Success: Coordinate introductory meetings and discovery calls with key decision-makers and nurture leads to become qualified sales prospects. - Qualify & Pass Leads: Use a defined process to qualify leads, ensuring they meet specific criteria, and hand them off to the Account Executives. - Utilize Research Tools: Leverage internal tools and external sites like Google and LinkedIn to discover potential clients and build a comprehensive account profile. - Outbound Campaigns: Participate in exciting outbound campaigns to generate awareness about products, events, and promotions. - Master the Solutions: Become an expert in OEC products, understand clients' needs, and pitch the value of our tailored solutions. - Hit Targets: Achieve individual performance targets and contribute to the team’s overall success. - CRM Management: Keep customer accounts up to date in our customer relationship management (CRM) system - Microsoft Dynamics 365. Qualifications - High school diploma, GED, or equivalent required. - Prior experience in transactional SaaS sales, prospecting, lead qualification, conducting discovery calls, cold calling potential leads, and demo appointment setting is strongly preferred and will be given priority consideration. - You are driven, resilient, and enthusiastic about building relationships and overcoming objections. - You thrive in a fast-paced environment, adapting quickly to new challenges and changes. - You excel in both written and verbal communication, engaging prospects effectively. - You are organized and skilled in following a sales process to qualify leads and close deals. - You’re great at juggling multiple tasks without losing focus on results. - You stay calm and focused under pressure, always striving to meet or exceed your assigned sales goals. - You're eager to grow your sales skills, product knowledge, and ultimately progress to an Account Executive role. Benefits - This is an exceptional opportunity to launch your career in sales. - You'll gain invaluable experience, work with a talented team, and have the chance to grow within the company. - If you’re passionate about sales, eager to learn, and ready for a challenge, this role is for you! - Flexibility in work arrangements, whether remote, hybrid, or in-person. - A strong sense of camaraderie and community that celebrates both individuals and team-driven contributions. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

Role Description Develops alliances with key executives at Original Equipment Manufacturers (OEMs) and in related automotive markets to negotiate and sell large business for OEC’s products and services. Manages existing enterprise-level customer relationships and identifies opportunities to grow accounts. Serves as interface between OEC and assigned accounts to identify sales and partnership opportunities. Key Responsibilities - Develops, nurtures and maintains in-depth and comprehensive customer relationships and contacts for assigned accounts to produce strong business results for the Company by leveraging alliances. - Supports the execution of business development and sales goals through extensive market research and intelligence to enable the direct sale of OEC products and services. - Understands specific market intelligence and knowledge for the assigned region to help drive product and service innovation. - Provides updates to key stakeholders for trade, contractual, board and other meetings, to keep high-priority accounts in excellent standing. - Provides solution deployment and implementation support. - Provides regular forecasts by customer and product/service and contributes to strategy planning and budget processes. - Partners with internal teams to support quality and customer satisfaction and engagement. - Partners with OEC’s Product group to define local and regional business needs as it relates to product requirements; provides detailed information to tailor solutions to meet local market needs. - Develops top line sales through implementing business development plans within the international market to meet or exceed Company strategy and business goals. - Monitors data currency and provides reports to both OEC and the Accounts regarding performance and results. - Develops presentations and additional support collateral in conjunction with Marketing and utilizes information to recommend opportunities for business and sales growth. Qualifications - A bachelor’s degree from an accredited college or university is required, with a focus in Sales, Marketing, Business Administration or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Requirements - At least 3 years of experience in enterprise sales or national accounts supporting large/enterprise level clients, with demonstrable experience implementing new business development plans and developing top line sales on an annual basis. - Ability to develop, nurture, and maintain large account relationships requiring large account management and complex product management knowledge. - Strong communication skills, with the ability to effectively tailor communications to a specific client or call to action. - Engaging presentation skills, and able to speak to and interact with various sizes/types of audiences in a professional and easy to understand manner. - Can effectively organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables. - Able to communicate in a respectful, positive and constructive manner, even during times of challenge and frustration. - Flexible and adaptable approach to work and can easily adjust to shifts in priorities as the needs of the business change. - Regular travel for this position is required and anticipated to be around 50% of work time. Benefits - Flexibility in work arrangements, including remote, hybrid, or in-person roles. - A strong sense of camaraderie and community that celebrates both individual and team-driven contributions. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

Role Description The Product Manager plays a critical role in shaping and delivering product solutions across the Advanced Repair Technologies (ART) portfolio. This role owns initiatives end-to-end—from identifying customer problems and defining product strategy to partnering with engineering and design to deliver high-impact solutions and measuring outcomes after launch. As the voice of the customer, the Product Manager works cross-functionally to ensure products are intuitive, valuable, and aligned with business goals. This role collaborates closely with engineering, design, and business stakeholders to deliver scalable, customer-centric solutions that drive adoption and measurable results. What You Will Do - Product Strategy & Discovery - Identify and validate market opportunities through customer interviews, feedback channels, competitive analysis, and internal stakeholder collaboration. - Translate insights into clear problem statements aligned with customer needs and business objectives. - Partner with design and engineering to explore solution paths, define MVPs, and shape product strategy. - Develop and maintain a clear product roadmap with defined goals, success metrics, and release criteria. - Product Delivery & Execution - Prioritize initiatives and features based on customer value, business impact, and technical feasibility. - Maintain a well-groomed product backlog aligned with roadmap priorities and delivery timelines. - Write clear user stories with detailed acceptance criteria and guide backlog execution throughout the development lifecycle. - Collaborate closely with engineering and design to ensure solutions are feasible, well understood, and delivered with high-quality, intuitive user experiences. - Manage risks, dependencies, and blockers across teams to keep initiatives on track. - Agile Collaboration - Participate actively in Agile ceremonies including stand-ups, backlog refinement, sprint planning, demos, and retrospectives. - Foster continuous improvement in product development practices and team collaboration. - Product Launch & Growth - Coordinate go-to-market plans with Marketing, Sales, Customer Success, and Support to ensure successful product launches and internal enablement. - Monitor product adoption, usage trends, and customer feedback to measure success and inform future improvements. - Evaluate and prioritize incoming bug reports, feedback, and enhancement requests. - Market Expansion & Partnerships - Identify opportunities for new integrations, customer segments, and market expansion. - Define integration strategies and validate emerging user personas and workflows. - Represent the product in customer events, webinars, and industry engagements. - Build and manage relationships with key external partners, including OEMs and third-party providers. Qualifications - Bachelor’s degree in Business, Marketing, Computer Science, Software Engineering, or a related field. Equivalent relevant experience may be considered in place of a degree. - 4+ years of experience in a product management or product ownership role within a software or technology organization. - Demonstrated experience working directly with customers to understand needs and shape product solutions. - Experience collaborating with cross-functional teams including engineering, design, and go-to-market functions. Requirements - Strong customer focus and problem-solving mindset. - Excellent communication and presentation skills with the ability to engage diverse audiences. - Ability to prioritize effectively and manage multiple initiatives in a fast-paced environment. - Strong analytical and critical thinking skills. - Adaptable and comfortable working in a remote or hybrid environment. - Proven ability to build relationships and collaborate across teams. Benefits - Full benefits starting Day 1: Medical, Dental, and Vision. - 401(k) with company match. - Unlimited Flex Time Off plus 10 company-paid holidays. - Remote-first role with monthly communication stipend. - Professional development programs, tuition assistance, and quarterly book program. - Free wellness coaching and pet insurance. - Home office equipment stipend. - Employee resource groups and exclusive employee discounts.

Role Description Acts as a real-time post-sale consultative partner to enterprise customers and ensures a positive experience by maximizing value and benefit of product or service offerings. Maintains a deep knowledge of aftersales ecosystem, product, and role in the market. Assists in product recommendations, customer onboarding, new service implementations and training to ensure client experience is seamless and consistent. Stays proactively engaged with customer to ensure product or service is functioning as intended and adding expected value. Tracks success through metrics to help manage program performance to objectives. Works cross functionally with National Accounts, Product, Direct Sales, Marketing and Customer Success teams to ensure key tasks are being managed successfully. Key Responsibilities - Serves as a designated customer point of contact upon post sales completion. Assumes responsibility for day-to-day account management. Travels to customers on recurring basis, or as necessary, to build relationships and develop rapport in the spirit of maintaining a trusted partner relationship. - Focuses on helping to understand and define customer goals with new services or program implementation. Drives launch in conjunction with National Accounts, Product and other OEC cross functional teams. - Builds trusted partner relationships within appropriate levels of the customer organization. Helps discover short- and long-term objectives along with overall strategy in order to help better align OEC products and services with customer expectations and desired outcomes. - Resolves customer issues via phone, email or, if necessary, field visits. Communicates resolution to the team for ongoing educational purposes and improved customer support and services. - Supports “Tier 1” questions regarding product support and collaborates with product SMEs on “Tier 2” types of requests that require specialized knowledge. Collaborates with sales, marketing, customer support and product teams to understand areas of customer dissatisfaction and recommends solutions. - Creates and analyzes ad-hoc and routine analysis and recommends actions to the customers for increasing program/product usage. Studies information and utilizes data and suggestions for strategic growth and continued improvement. Analyzes user performance to identify gaps and partners with customer and internal stakeholders on strategies to improve performance. Communicates with customers on a monthly basis to review performance and Key Performance Indicators (KPIs). - Supports customer reporting needs and partners with National Accounts, Product and Business Intelligence to define expectations of what data is provided at no charge versus areas that are for fee. - Provides regular communications with National Accounts and Product on key action items, requests or issues that arise. Identifies and shares new business opportunities or competitive threats during the course of conversations. Tracks interactions in the Customer Relationship Management (CRM) system. - Evaluates processes, procedures and systems on a continuous basis, and helps to implement quality improvements in collaboration with other stakeholders. Qualifications - A bachelor’s degree from an accredited college or university is required, with a focus in Business or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Experience - At least 3 years of experience implementing and improving account relationships in a Customer Success capacity, plus a solid background working with various clients and related company products and with development/implementation of program and product strategies. - SaaS/Software and/or automotive industry experience are highly preferred. - Excellent written and verbal communication skills. - Able to learn a variety of SaaS products, including new products launched internationally. - Thorough understanding of (or ability to quickly learn and understand) OEC applications, programs, and systems both internal or related, as well as departmental guidelines and policies to be able to improve/update and implement all, as necessary. - Strong problem-solving skills with the ability to resolve client issues. - Able to effectively consult with individual client locations and form collaborative relationships to increase customer retention, usage, and number of clients. - Can effectively work in a self-directed manner under moderate supervision, to move work forward and ensure timely client communications. Travel - Travel to customer locations will be required as needed and anticipated to be up to 20% of work time. All business-related travel is paid for by OEC. Benefits - Full benefits starting Day 1: Medical, Dental, and Vision - 401(k) with company matching up to 4% - Unlimited Paid Flex Time Off plus 10 company-paid annual holidays - Company-issued laptop - Monthly communication stipend - One-time home office equipment stipend upon hire - Professional development programs - Tuition assistance available after 1 year of service - Employee resource groups and exclusive employee discounts