OEC

Role Description We’re looking for a confident and motivated Parts Advisor to join a fast‑paced call centre team. This role is perfect for someone who understands the automotive world and has strong customer communication and sales skills. We work Monday to Friday! - Handle inbound calls to sell automotive parts to trade customers, garages, and bodyshops. - Build strong relationships with existing accounts and identify opportunities for upselling and cross-selling. - Accurately process orders, provide quotes, and advise on product availability and compatibility. - Meet daily, weekly, and monthly sales targets while maintaining high service standards. - Maintain detailed records of customer interactions and sales activity using CRM systems. - Collaborate with internal teams to resolve queries, ensure timely deliveries, and support customer satisfaction. - Stay up to date with product knowledge, promotions, and industry trends. - Contribute to a positive team culture by sharing insights, supporting colleagues, and embracing feedback. Qualifications - Automotive parts experience. - At least 1 year of experience in a call center or customer service role, with a proven track record of building and maintaining effective customer relationships. - Exceptional written and verbal communication skills. - Ability to effectively consult with individual customer locations, understand current business processes, and suggest efficiency changes. - Experience with CRM systems, call monitoring tools, and performance dashboards. - Ability to work independently and as part of a team in a target-driven environment. - Familiarity with car parts, vehicle systems, or aftermarket catalogues (e.g., TecDoc, MAM) is a plus. - Resilient, organized, and able to manage multiple priorities under pressure. Benefits - Opportunity to work fully remotely or in a hybrid model.

Role Description Provides technical assistance and customer support through phone and email to customers. Resolves product and system issues through effective communication, troubleshooting and diagnosis, to include resolutions such as brief product overviews and/or referrals to available training resources. The hours for this position are Monday - Friday, 10am-7pm Eastern Time. Key Responsibilities - Serves as the first point of contact for customers seeking technical assistance over the phone or email, handling roughly 30-35 calls per day. - Performs remote troubleshooting through diagnostic techniques and discovery questions. - Serves as a technical subject matter expert to internal and external customers. - Installs data uploading and integration tools through remote access of customers' computers (EUT/Data pumps). - Walks customers through the problem-solving process. - Directs unresolved issues through the escalation process, including providing status updates to customers. - Participates in project assignments including product launch support, identifying workflow efficiencies and revenue retention initiatives. Qualifications - Requires a high school diploma or GED (General Educational Development). - Requires a minimum of one (1) year of educational training or work experience in the fields of computer information systems or technical customer support. - Moderate experience with Microsoft Outlook and Excel. - Comfort working with computers (making changes in system folders, remote accessing customer computers and product troubleshooting). - Effective communication and interpersonal skills. - Ability to input customer information into a CRM (Customer Relationship Management) system. - Attention to detail when interacting with customer data and systems. Requirements - Availability to work a 10am-7pm Eastern Time zone work schedule Monday - Friday. - 100% remote (requires reliable internet access with a secure work environment). - Must be available to work company holidays if needed. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

Role Description Provides technical assistance and customer support through phone and email to Spanish-speaking customers. Resolves product and system issues through effective communication, troubleshooting and diagnosis, to include resolutions such as brief product overviews and/or referrals to available training resources. To be eligible for this position, candidates must possess the bilingual ability to speak and write fluently in Spanish and English and work a 10am-7pm Eastern Time work schedule Monday - Friday. Key Responsibilities - Serves as the first point of contact for Spanish-speaking customers seeking technical assistance over the phone or email. Will handle roughly 30-35 calls per day. - Performs remote troubleshooting through diagnostic techniques and discovery questions. - Serves as a technical subject matter expert to internal and external customers. - Installs data uploading and integration tools through remote access of customers' computers (EUT/Data pumps). - Walks customers through the problem-solving process. - Directs unresolved issues through the escalation process, including providing status updates to customers. - Participates in project assignments including product launch support, identifying workflow efficiencies and revenue retention initiatives. Qualifications - Requires a high school diploma or GED (General Educational Development). - Requires a minimum of one (1) year of educational training or work experience in the fields of computer information systems or technical customer support. - Fluency communicating and writing in English and Spanish. - Moderate experience with Microsoft Outlook and Excel. - Comfort working with computers (making changes in system folders, remote accessing customer computers and product troubleshooting). - Effective communication and interpersonal skills. - Ability to input customer information into a CRM (Customer Relationship Management) system. - Attention to detail when interacting with customer data and systems. Requirements - Must understand, write and fluently speak in English and Spanish. - 10am-7pm Eastern Time work schedule Monday - Friday. - 100% remote (requires reliable internet access with a secure work environment). - Must be available to work company holidays if needed. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

Role Description Supports the execution of PartsTech's core search platform, working in close partnership with OEC's data & applied AI function to deliver AI/ML-driven improvements while independently owning the shop facing experience and related areas. Drives end-to-end product execution. - Own the product roadmap for PartsTech's core search and results experience, including search flyout, search history, vehicle lookup, filters, product details, diagrams, brand preferences, and related search surfaces. - Work with leadership to establish the product vision and strategy for the Search product squad. - Implement OKRs and success metrics, maintaining a measurement first culture. - Develop and manage A/B experiments to improve key search metrics including conversion rate, GMV lift, and user satisfaction, applying rigorous analysis to validate or challenge hypotheses before scaling. - Lead shop facing search UX and frontend product delivery, partnering directly with product design as well as frontend and backend engineers to design, sequence, and ship new features. - Own supplier facing merchandising tooling, including carousels, featured information, brand preferences, and related supplier driven experiences. - Own search indexing and drive ranking, relevance, and recommendation engine optimizations in partnership with OEC's Data Science and Applied AI teams. - Perform discovery with customers and stakeholders to understand marketplace needs and identify product opportunities, using both qualitative user research and quantitative data to prioritize, validate, and drive product decisions. - Collaborate with customer-facing teams to enable sales, implementation, and go-to-market execution for new search initiatives. Present product updates, roadmap strategies, and performance metrics to multi departmental stakeholders, ensuring alignment and transparency across the organization. - Drive end-to-end product execution by writing clear PRDs and high-quality user stories with thoughtful acceptance criteria, maintaining a prioritized product backlog, leading trade-off discussions with key partners, and hosting development ceremonies to keep the Search squad aligned and moving forward. Qualifications - A bachelor’s degree from an accredited college or university is required, with a focus in Economics, STEM concentration, or related analytical discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Requirements - At least 5 years of experience in search product management. - Prior experience in dedicated search, discovery, or related role within B2B marketplaces or e-commerce. - Direct experience shipping search or discovery products in a marketplace or e-commerce context with accountability for search conversion metrics and demonstrable GMV or revenue impact. - Hands-on experience with search backend systems including indexing strategy, query processing, retrieval architectures, or search engine platforms (e.g., OpenSearch, Elasticsearch). - Demonstrated experience working with data science and Applied AI/ML teams. - A proven track record owning product delivery in both customer facing search experiences and internal/admin/merchandising tooling surfaces. - Significant experience using both qualitative user research and quantitative data to identify areas of opportunity and inform prioritization. - Experience collaborating with product marketing to develop and execute go-to-market strategies. - Ability to design and manage A/B experiments to optimize search or discovery metrics, with a bias toward measurement and instrumentation. - Comfortable working with product analytics tools (e.g., Segment, Pendo, Sigma). - Can effectively coordinate cross-team integration work and manage dependencies across multiple squads. - Strong business acumen, with an ability to articulate the value of search improvements in terms of revenue impact, customer retention, and competitive differentiation. - Excellent communication and storytelling skills, and confident presenting product updates and strategy to technology and business leaders. Benefits - Full benefits starting Day 1: Medical, Dental, and Vision. - 401(k) with company match. - Unlimited Paid Flex Time Off plus 10 company-paid annual holidays. - Remote-first role with monthly communication stipend. - Professional development programs, tuition assistance. - One-time home office equipment stipend upon hire. - Employee resource groups and exclusive employee discounts.

Role Description Provides technical assistance and customer support through phone and email. Resolves product and system issues through effective communication, troubleshooting and diagnosis, to include resolutions such as brief product overviews and/or referrals to available training resources. To be eligible for this position, candidates must possess the bilingual ability to speak and write fluently in Canadian French and English as the customer base will be in the province of Quebec, Canada. Key Responsibilities - Serves as the first point of contact for Canadian French-speaking customers seeking technical assistance over the phone or email. Will handle roughly 30-35 calls per day. - Performs remote troubleshooting through diagnostic techniques and discovery questions. - Serves as a technical subject matter expert to internal and external customers. - Installs data uploading and integration tools through remote access of customers' computers (EUT/Data pumps). - Walks customers through the technical problem-solving process. - Directs unresolved issues through the escalation process, including providing status updates to customers. - Participates in project assignments including product launch support, identifying workflow efficiencies and revenue retention initiatives. Qualifications - Requires a high school diploma or GED (General Educational Development). Requirements - Requires a minimum of one (1) year of educational training or work experience in the fields of computer information systems or technical support. - Moderate experience with Microsoft Outlook and Excel. - Comfort working with computers (making changes in system folders, remote accessing customer computers and product troubleshooting). - Effective communication and interpersonal skills. - Ability to input customer information into a CRM (Customer Relationship Management) system. - Attention to detail when interacting with customer data and systems. - Must understand and fluently speak and write in both Canadian French and English. - 100% remote (requires reliable internet access with a secure work environment). - Must be available to work company holidays if requested. - Must be available to work a 9am-6pm Eastern Time Zone work schedule Monday through Friday. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

Role Description We’re looking for a Senior Software Engineer to help shape and scale the core platform capabilities that power our products and customer experience. This role is ideal for an engineer who thrives in complex environments, enjoys solving distributed systems challenges, and wants to influence platform architecture, developer experience, and modern engineering practices. You’ll work across authentication, authorization, account management, platform services, and internal tooling while partnering closely with product and engineering teams across the organization. If you enjoy building secure, scalable systems and want to have a direct impact on engineering velocity and platform reliability, we’d love to talk. What You’ll Do - Design, build, and evolve authentication and authorization capabilities across the platform. - Help shape customer account, subscription management, and core platform services. - Create secure, scalable, and reusable platform patterns used across engineering teams. - Improve developer experience through streamlined integrations, reference implementations, and self-service tooling. - Lead complex technical initiatives from architecture and design through production delivery. - Write clean, maintainable, high-quality code and perform thoughtful code reviews. - Mentor engineers and contribute to a strong engineering culture focused on collaboration and continuous improvement. - Leverage modern AI-assisted and agentic development workflows to accelerate development, testing, and delivery cycles. - Identify and reduce technical and operational risk across distributed systems and platform services. Qualifications - 6+ years of experience building and operating production-grade software systems. - Strong backend engineering experience with .NET / C#. - Experience designing, building, and securing APIs in distributed systems environments. - Hands-on experience with authentication and authorization systems. - Ability to work independently and drive solutions in ambiguous or evolving problem spaces. - Strong understanding of Git, CI/CD pipelines, and modern software development practices. - Experience working in Agile engineering environments. - Strong ownership mindset with the ability to drive work end-to-end. - Excellent communication and collaboration skills, especially in technical discussions and code reviews. Requirements - Experience with ASP.NET Core or modern .NET frameworks. - Familiarity with Auth0, Permit.io, or similar identity platforms. - Experience with observability, testing, resiliency, and reliability engineering patterns. - Experience using AI-assisted engineering workflows and modern developer tooling. - Strong SQL skills and experience optimizing relational databases. - Cloud-native development experience, preferably in AWS. - Experience building platform services, internal developer tooling, or shared infrastructure. - Front-end experience with React and micro-frontend architectures. Benefits - Full benefits starting Day 1: Medical, Dental, and Vision. - 401(k) with company match. - Unlimited Flex Time Off plus 10 company-paid holidays. - Remote-first role with monthly communication stipend. - Professional development programs, tuition assistance, and quarterly book program. - Free wellness coaching and pet insurance. - Home office equipment stipend. - Employee resource groups and exclusive employee discounts.

Role Description QSP is seeking a detail oriented and responsible Locates Screener to join our team. The primary responsibility of this role is to accurately investigate utility records within the excavation areas. Based on records, look for any potential locates which can be cleared from the office, eliminating the need for a site visit. The Locates Screener plays an integral role in preventing damage to underground infrastructure and ensuring excavation work is performed safely. The ideal candidate will have a keen eye for detail, excellent communication skills, and a commitment to safety. Responsibilities - Review Utility Locate Requests - Receive and analyze utility locate requests submitted by contractors. - Review and complete locates, adhering to timeframes. - Ensure all necessary information is investigated for accurate utility locate clearances. - Map and Documentation Analysis: - Review maps, blueprints, and other documentation to identify potential utility conflicts. - Use Geographic Information Systems (GIS) and other tools to perform utility location analysis. - Utility Locate Sketch Creation: - Develop detailed and accurate sketches and geographical limits of locate sites. - Ensure all sketches are properly labeled and meet project specifications and requirements. - Maintain up-to-date knowledge of industry-standard software and tools for utility locating and sketching. Qualifications - Any combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. A typical combination includes: - High school diploma or equivalent. - 1-2 years of experience in utility locating, surveying, construction, or a related field is preferred. Skills - Ability to read and interpret utility records (service tickets, FN’s and As-Laids). - Proficiency with GIS software, utility locating tools, and Microsoft Office Suite. - Strong attention to detail and accuracy in creating locate clearance packages. - Review appropriate records within the excavation area. - Quick learner, able to work in a time-sensitive environment. - Ability to work independently and with minimal supervision. Physical Requirements - May require working in flexible work environments as per project requirements. - Able to work comfortably and productively from home – Computer hardware and software will be provided. - Sitting for extended periods of time. Other Requirements - Ability to manage multiple tasks and prioritize effectively. - Customer service oriented and ability to work collaboratively with team members. Benefits - Potential to lead innovative projects and initiatives. - Career path exploration and development opportunities. - Opportunities to get involved with teams and charitable events that support the community. - Comprehensive total reward package. Company Description QSP Geographics Inc. (QSP) is a fast-growing geospatial technology company that provides a range of industry-leading solutions in disciplines that include GIS services, CAD drafting, survey, engineering, and asset management services. We presently have over 125 employees with offices in Toronto and Ottawa.

Role Description Assumes responsibility for profit & loss management as well as driving strategy for the Collision Repair Network (CRN) market segment and products. Leads a product management team by providing overall product line product and market strategies and having a deep understanding of corporate goals, market trends, and opportunities. Establishes, directs, and maintains the overall policies and strategies for the product management team. Key Responsibilities - Provides coaching and mentorship to the CRN product team and is responsible for furnishing them with resources, tools, and standard processes to be effective in their roles. - Maintains detailed knowledge of market conditions, competitive landscape, OEC strategy, and customer needs for the CRN line of business. Guides and assists the creation of the product roadmap, success criteria, and product launch plan to drive sales and customer satisfaction. - Partners regularly with senior management and leadership teams to develop OEC and product line strategies and delivers on team and OEC’s goals as a whole. - Assumes responsibility for matrixed structure support and success to increase customer satisfaction and deliver revenue and earnings targets for assigned market segment. - Develops and builds business cases reflecting all necessary commercial and technical considerations required to secure product development funding. Ensures teams are creating detailed plans and executing them to meet financial commitments of projects. - Designs CRN-related product packaging, pricing, and name to distinguish product line(s) from other OEC and competitive products in line with the product’s value proposition. - Develops and manages senior level relationships with Original Equipment Manufacturers (OEMs), third parties, and other external industry professionals, and is seen as a trusted advisor in assigned market segment. - Defines the team’s organizational structure, and recruits, develops, and motivates staff who are responsible for a defined set of product applications across geographies and locations. - Supports the organizational legal team and subsequent agreement needs, business development strategy, and alliance support. Qualifications - A bachelor’s degree from an accredited college or university is required, with a focus in business, marketing, or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree. Experience - At least 10 years of progressively responsible experience in a product development environment managing large scale projects and implementations. - At least 5 years of management responsibility leading direct reports and projects to successful completion. - Proven ability to lead diverse teams and create an engaging and positive culture that motivates and empowers others to do great work. - Strong business acumen with the ability to envision and communicate a big picture view. - Solid knowledge of industry best practices in product management. - Excellent verbal and written communication skills, with the ability to effectively tailor communications to a specific audience or call to action. - Extensive business knowledge and understanding of the organization and functional area. - Able to build collaborative partnerships and effectively engage with and communicate across multiple levels of stakeholders, both internally and externally. - Able to maintain detailed knowledge of market conditions, competing products, and customers. - Sound business judgement and can apply principles of analytical thinking to define and solve complex problems. Travel - Travel for this position is required and anticipated to be approximately 10-30% of the time. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community that celebrates both individual and team-driven contributions. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

Role Description We’re looking for a Senior Enterprise Insights Analyst to join our fast-growing SaaS company and help shape how data informs decisions across the collision industry. This is not a traditional analyst role. It’s a data storytelling role focused on turning complex data into clear, actionable insights for customers and internal stakeholders. You’ll own the full lifecycle of insight creation across three critical steps: - Ask the right questions — Partner with customers and internal teams (Sales, Success, Product) to uncover the most important problems to solve. - Guide the analysis — Translate business questions into structured analytical approaches in collaboration with Data & Analytics. - Deliver the story — Turn outputs into compelling narratives that drive real-world decisions for MSOs, OEMs, and industry partners. You’ll thrive here if you’re someone who creates structure where none exists, takes ownership without waiting for direction, and builds credibility across both technical teams and executive audiences. Success in this role is measured by impact and delivered insights — not activity. What You’ll Do - Own the end-to-end insight lifecycle — from intake and scoping through analysis and final delivery. - Partner cross-functionally with SMEs, Sales, Customer Success, and Product to align on business questions and define what success looks like upfront. - Develop clear, structured analytical briefs and partner closely with Data & Analytics to ensure rigorous execution. - Anticipate downstream questions and apply structured thinking (e.g., root cause analysis, “5 Whys”) before analysis begins. - Contribute to data quality and definition decisions (e.g., thresholds, outliers, standardization) to ensure outputs are credible and defensible. - Translate analysis into insight-driven narratives and visualizations using modern BI tools (PowerBI, Tableau, Sigma, Looker, etc.). - Deliver insights through executive-ready presentations with clear recommendations and industry context. - Ensure insights align with broader business strategy by partnering with GTM and product teams. - Build and document repeatable frameworks, definitions, and processes to scale insights across the organization. Qualifications - Proven ability to move from ambiguous problem → structured analysis → clear, actionable insight. - Strong track record of building repeatable processes, not just delivering one-off analyses. - Comfort operating in ambiguity while maintaining accountability to timelines and outcomes. - Experience with modern BI and visualization tools (PowerBI, Tableau, Sigma, Looker, or similar). - Strong data fluency — comfortable working with imperfect datasets and collaborating with data engineering teams. - Exceptional communication and storytelling skills, with experience delivering insights to both technical and non-technical audiences. - Confidence working cross-functionally and challenging assumptions to drive clarity and better outcomes. Nice to Have - Background in consulting or a similar client-facing, problem-solving environment. - Experience leading or program managing complex, cross-functional initiatives. - Familiarity with the U.S. automotive collision repair industry (estimates, repair workflows, parts, insurer dynamics). Benefits - Full benefits starting Day 1: Medical, Dental, and Vision. - 401(k) with company match. - Unlimited Flex Time Off plus 10 company-paid holidays. - Remote-first role with monthly communication stipend. - Professional development programs, tuition assistance, and quarterly book program. - Free wellness coaching and pet insurance. - Home office equipment stipend. - Employee resource groups and exclusive employee discounts.

Role Description We’re looking for a Partner Experience Manager to define the partner onboarding and success processes for the PartsTech Integrations Team. In this role, you’ll help shape the future of partner API integrations by being the business liaison for our partners who access the PartsTech API. As a Partner Experience Manager, you will serve as a bridge between the partner API engineering team, as well as the product management, sales, support, and marketing teams. You’ll own the end-to-end partner lifecycle—from onboarding to launch to account management—and identify opportunities to accelerate growth through partnerships. What You’ll Do - Own the Vision: Define and communicate a clear partnership process that aligns with business goals and positions PartsTech as innovators in marketplace integrations. - Drive Insights: Conduct internal and external partner discovery to uncover unmet needs and emerging trends. - Support the Roadmap: Help inform the partner API team on their roadmap with insights from partners and internal stakeholders. - Engage Engineering: Partner with Integration Lead to onboard new partners to the PartsTech API. - Manage Onboarding: Develop a comprehensive onboarding motion that includes stakeholder departments. - Measure Success: Track partner health in onboarding and post launch with proactive support. - Expand Partnerships: Own the relationship with partners and engage their teams to further drive product initiatives. - Be the Connector: Align stakeholders across engineering, technical support, product, and sales to advocate for the partner experience on PartsTech. Qualifications - 5+ years in a similar position of partnership which could be in one of the following example positions: customer success, account management, sales engineer. - Expertise in organization, communication, documentation, and process creation. - Technical fluency: Comfortable being a part of an engineering team focused on back-end development. Experience reading API documentation. - Attention to detail: Confident working in a team with many dependencies, and your ability to learn those and communicate them to others. - Agile mindset: Hands-on experience with agile methodologies and tools (Jira). - Data-driven: Skilled at analyzing data and using evidence to inform decisions. - Influential communicator: Can clearly articulate trade-offs, rally teams around a vision, and tailor messaging for different audiences. - Self-sufficient problem solver: When you don't know the answer, you find it. Comfortable navigating ambiguity and owning the follow-up on problems. - Bonus: Experience with JSM or ticketing systems; Experience in aftermarket automotive. Education - Bachelor’s degree in business, or related field—or equivalent experience. Benefits - Your work will shape the future of partner experience. - Be part of a team that values communication, partnership, and process improvements. - Opportunities to lead business relationships and roadmaps. - Work with passionate teams across sales and product. Other Notes - Special Requirement: Must be comfortable attending virtual meetings with the camera on. - Travel Requirement: Travel for this position is required and anticipated to be approximately 5-10% of work time. - Working Hours: Must be comfortable working East Coast hours.