Role Description SAPS LLC is hiring Retention Specialists to join our remote call center team. In this role, you'll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey. What You'll Do - Provide support via phone, email, and chat - Resolve cancellation requests with tailored solutions - Assist clients based on needs - Manage scheduling and case tracking Qualifications - Experience in retention, customer service, or call center roles - Strong negotiation and problem-solving skills - Ability to de-escalate and retain dissatisfied customers - Comfortable handling high call volume - Reliable internet and distraction-free workspace Benefits - Health, Dental, Vision, Disability, and Life Insurance - Paid Time Off - 401(k) Match - Employee Assistance Program

Role Description MERIT is seeking a full-time position to fluently perform the duties of the Imaging Quality Control Specialist (IQCS) I role as well as creating and conducting training for internal departments. May be asked to conduct clinical site certification activities. Primary functions include: - Processing clinical trial data in the EXCELSIOR™ cloud application environment - Performing data upload, error resolution, clinical data analysis - Data quality evaluation functions according to MERIT and/or study specific procedures and Good Clinical Practices (GCP) Qualifications - Minimum of five (5) years of work experience in a hospital, research hospital, or freestanding radiology facility is required - A bachelor's degree is required - Experience as a technologist in an imaging center or Contract Research Organization (CRO) is required - Experience in clinical trial imaging is highly preferred - Experience with SPECT imaging and dosimetry is a plus - A minimum of one (1) year of clinical, clinical trial, or data quality experience in a related field along with education may be considered Requirements - Strong interpersonal and organizational skills - Excellent attention to detail - Ability to follow directions and assess Company needs - Ability to work independently - Proficiency in Microsoft Office software and ability to learn Company specific software - Ability to participate and contribute in a team environment - Clear, concise, and effective oral and written communication - Current certification in at least one modality (PET and/or Nuclear Medicine) from an organization such as the Nuclear Medicine Technology Certification Board (NMTCB) or the American Registry of Radiologic Technologists (ARRT) Benefits - 401(k) Retirement Plan - Dental insurance - Health insurance - Paid Life insurance & AD&D - Paid Long-Term Disability - Paid Time Off (Vacation and Sick) - Paid 8 Holidays - Vision insurance

• Proactively engage with residents with upcoming lease expiration dates to negotiate and secure lease renewals • Execute weekly renewal messaging to residents with expiring leases • Draft, review, and execute all lease renewals • Partner with marketing team to develop and launch social media content for assigned properties • Serve as an active “Social Media Ambassador” for assigned communities • Monitor resident and prospect ratings and reviews on social media platforms • Collaborate with onsite teams to launch resident retention programs

• Conduct daily outbound outreach (calls, emails, follow-ups) to assigned accounts. • Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, and reactivation opportunities. • Identify root causes behind customer concerns through active listening and discovery. • Provide consultative guidance and structured solutions to retain and support customers. • Communicate the value of HighLevel’s services clearly and confidently. • Handle objections professionally and work toward mutually beneficial outcomes. • Identify opportunities for plan optimization, upgrades, or reactivation where appropriate. • Support churn reduction and revenue retention goals through escalating recurring issues to leadership. • Deliver personalized, positive support aligned with the company brand. • Accurately log all interactions and update CRM records in GHL. • Identify trends and recurring challenges impacting retention.