Customer Retention Specialist Remote Jobs in Colorado (US)

This page tracks remote customer retention specialist openings that are location-eligible for Colorado.

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364

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$18 - $114,525

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364 Jobs

230 Companies

Customer Retention Representative

Endurance Warranty Services, LLC

Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

Customer Retention Specialist18 hours ago

Part Time Remote Mid LevelTeam 51-200

Role Description Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts. - Consistently increase retention rates and achieve retention goals. - Superb listening skills with the ability to overcome customer's initial concerns and objections. - Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides. - Strong background in a call-center environment. - CRM and technology aptitude to handle multiple platforms at a high volume and fast pace. - Influence customers to recognize the value of our contracts and identify new opportunities. - Retain their business and educate the customer to understand the risks associated with canceling their contract. - Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations. - Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving! - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Other duties as assigned or as business needs arise. Qualifications - High school diploma or GED certificate. - Minimum 2 years of Retention experience or in a similar role. - Minimum 2 years of Sales experience. - Experience in customer support and conflict resolution. - Computer proficiency. - Phone communication skills. Requirements - The candidate(s) offered this position will be required to submit to a background investigation. - Endurance is an E-Verify employer. - Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing. - Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging. - In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required. - Must be able to lift 25 pounds. Benefits - Competitive salary with uncapped commission potential. - Paid training and upward mobility —we invest in your growth. - 401(k) with company match after 90-days of employment. - Medical, Dental and Vision Insurance. - Voluntary Life Insurance. - Internet Stipend. - Casual dress code. - A company culture that supports balancing your work and personal life, including company events, bonding experiences, and a work-from-home environment.

View details: Customer Retention Representative

United States

$18 / year

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Intake Specialist

Steadfast Health

Compassionate care, lasting recovery.

Customer Retention Specialist1 day ago

Full Time Remote Mid LevelTeam 1-10H1B No Sponsor

Company Site LinkedIn

Role Description Every person who reaches out to Steadfast Health is taking a meaningful step. As an Intake Specialist, you're the first voice they hear. You'll guide prospective patients, current patients, and referring partners through the process of accessing care, from that first conversation to a scheduled appointment. You'll answer questions, verify insurance, build patient charts, and make sure no one falls through the cracks. What You'll Own - Intake & Enrollment (80%) - Be the first point of contact for individuals seeking SUD treatment, creating a welcoming, non-judgmental experience from the very first interaction. - Verify insurance eligibility and clearly translate benefits and coverage into plain language patients can act on. - Open patient charts, schedule initial visits, and shepherd new patients through onboarding with care and efficiency. - Proactively manage the schedule to minimize gaps and keep the Care Team running at full capacity. - Keep thorough, accurate records in patient charts and our CRM. - Ongoing Patient Support (20%) - Conduct outreach for appointment reminders, rescheduling, and follow-up needs. - Bring ground-level insights to the Care Team. Qualifications - 2+ years of healthcare experience spanning at least some of the following: scheduling, patient support, referrals, billing, or insurance navigation. - Familiarity with healthcare and payer terminology, with a baseline understanding of addiction medicine. - A genuine commitment to serving people with SUD and co-occurring mental health conditions. - Comfort working across digital tools: Microsoft Office, video conferencing, spreadsheets, CRMs, and whatever else the job requires. - Strong written and verbal communication skills built for a remote environment — clear, warm, and responsive. - Self-directed and organized, with the ability to manage competing priorities without losing the details. - A collaborative spirit and a patient-first mindset — you advocate, you follow through, and you take the work seriously. - We are currently prioritizing candidates who reside in the states we provide services, which include Ohio, Tennessee, and North Carolina. Bonus Points - Experience in a startup or other fast-moving environment where processes are still being built. - Direct experience in SUD treatment settings. - Bilingual in English and Spanish. Benefits - Healthcare Coverage: Medical, dental and vision insurance. - Time Off: Flexible time off with generous PTO, floating paid holidays, and paid volunteer days. - Re-Fuel Days: 4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities. - Employee Assistance Program (EAP): Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more - to support your overall well-being. - 401K Match up to 5%. - 100% employer-paid short-term and long-term disability and employer-sponsored life insurance. - SoFi student loan interest rate discount, Rightway Health Concierge, 1 year free pet Telehealth through Pawp, and Perkspot Discount Marketplace. - A long-term commitment to reasonable caseloads and representation on the leadership team. - An opportunity to get in at the ground level and shape how we grow! Schedule This role follows the anticipated schedule of Monday - Friday, 8:30a - 5:00p EST. Please note that this schedule may evolve based on organizational needs, and flexibility may be required as Steadfast Health continues to grow. Compensation This is a full-time, W-2 position with a starting pay range of $24.00–$27.00 per hour, commensurate with experience. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Prolonged periods of sitting at a desk and working at a computer. - Continuous use of a keyboard, mouse, and telephone or headset for extended periods. - Ability to read and review information on a computer screen for sustained periods. - Sufficient hearing and speech to communicate clearly by phone and video in a professional setting. - Occasional need to set up, adjust, or troubleshoot a home office workstation. - Ability to remain attentive and focused during high-volume call periods.

View details: Intake Specialist

United States

$24 - $27 / hour

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National Sleep Expert - Retention

Mattress Firm

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY. Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Customer Retention Specialist1 day ago

Full Time Remote Mid Level

Role Description Work in a fast-paced Call Center environment with earning potential of $50,000 + within your first year! Seeking call center agents with a commitment to not only beating sales goals, but also providing an excellent customer experience. If you love people, have great communication skills, consider yourself a great multi-tasker, and are comfortable with technology, this is the position for you! - Ideal Candidates should be personable, empathetic, adaptable, and focused problem-solvers. - Acute attention to detail, a desire to learn, and an eagerness to take initiative and exceed expectations. Qualifications - High School diploma or equivalent required. - Associate's Degree in Business or related field preferred. - Bachelor's Degree in Business or related field preferred. Requirements - Prior experience a plus, but is not necessary. - Comfortable with technology, familiar with Sales Force. - 1+ Years Sales experience. - 1+ Years Call center experience. Benefits - Competitive hourly pay plus a comprehensive commission structure. - Full health benefits including medical, dental, and vision insurance after 90 days. - 401K with annual company match. - 100% remote. Essential Responsibilities - Manage large amounts of leads and cases in a timely and effective manner. - Meet personal and team sales and qualitative goals. - Follow communication scripts when handling different topics or scenarios. - Seize upsell opportunities. - Build sustainable relationships, engage customers by going the extra mile. - Utilize CRM (case management software) to track guest interactions. - Assist in improving the omnichannel customer experience by continuously providing feedback. - Follow-up with customers to ensure all problems were properly resolved. - Communicate professionally with all internal and external contacts. - Complete all required training modules and certifications prior to due date. - Follow all Company policies and execute Company standards on appearance as well as appropriate brand representation. - Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations. Skills List - Ability to act upon insights and perceptions independent of rational thought. - Builds rapport with individuals at all levels of an organization. - Returns phone calls and emails in a timely manner. - Comfortable and confident with consultative selling. - Seeing things through to the end. - Shows appropriate support to other team members to help them get the job done. - Skillful in collaborating with others to identify problems, provide advice and develop agreeable solutions. Competencies Knowledge - Comfortable using and multi-tasking between various computer tools, mobile devices & software programs. - Strong oral, written, and interpersonal communication skills. - Energetic telephone voice - Strong phone contact handling skills and active listening. - Strong typist. - Willingness to work evenings, weekends, and holidays. - Bilingual a plus. Physical Demands - Office Environment. - Sitting for up to 8+ hours. - Standing occasionally. - Walking occasionally. - Talking frequently. - Hearing frequently. - Usage of hands and fingers. - Reaching with hands and arms. Scope Now don’t fall asleep out there… the sooner that we receive your application, the closer you are to the career of your dreams! DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

View details: National Sleep Expert - Retention

United States

$50K / year

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CRM & Retention Strategist

Global Accelerator

Customer Retention Specialist2 days ago

Full Time Remote Mid Level

Role Description We are looking for a highly motivated and results-driven CRM & Retention Strategist to join our team. In this role at Common Thread Collective (CTC), you will hold a central strategic position, supporting our clients in achieving sustainable and scalable growth. Your primary mission is to generate consistent, predictable revenue through retention-led initiatives—leveraging data-driven insights to build accurate forecasts, inform strategic decisions, and maintain reliable performance. - Serve as a strategic partner to clients across all facets of retention. - Articulate the logic behind recommendations clearly and convincingly. - Champion CTC’s retention philosophy and the systems that operationalize it. - Bring rigor and intentionality to every initiative. - Excel at tackling complex problems and take full ownership of results. Qualifications - At least 2 years of hands-on experience in email and SMS marketing. - A minimum of 2 years of experience in retention marketing. - A minimum of 2 years of hands-on experience using Klaviyo. Requirements - Be willing to put in the hard work required and be hungry enough to go through the kick-off. - Ability to take feedback and implement it fast. - Align with the team and contribute to the team called Brain Trust for Ideas across clients. - Manage, align & work with the team members of your pod. - Responsible for the execution of the Prophit system for your clients. - Combine data analysis and feedback from clients to develop strategic plans for the future. - Responsible for the implementation of CTC's Email and SMS best practices. - Ensure deliverables are on-brand 100% of the time. - Responsible for sending daily performance updates to the client. Benefits - First 30 days – $1.5K (Part-time transition phase). - Days 31–60 – $3K (Full-time start). - Days 61–90 – $4–5K + performance bonuses. - Growth, Transparency, and Fairness in Career Development. - Fully remote with the ability to pick your schedule.

View details: CRM & Retention Strategist

Worldwide

$4K - $5K / month

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Job Closed

Intake Specialist I

FreedomCare

FreedomCare is a healthcare organization that enables patients to receive personalized care at home, allowing them to hire friends and family members as caregiv

Customer Retention Specialist3 days ago

Full Time Hybrid Senior

Company Site

Title: Intake Specialist I (Hybrid / Denver, CO) Location: Denver, CO Job Description: FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist I for our team in Colorado. This is a Monday through Friday Hybrid position with 2 days remote and 3 days at our beautiful Denver, CO office (near the Denver Tech Center). The Intake Specialist role is responsible for the enrollment of potential patients and caregivers into FreedomCare of Colorado’s Home Care programs and act as a liaison for consumers, providers and Case Management Agencies. This role combines the intake and onboarding activities for both patients and caregivers and provides one point of contact consumer experience in their transition from “Qualified” to “On Care." This role is a full-time role in our Denver office, which is in the area of the Denver Tech Center. Position Overview: - Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process - Provide necessary documentation and requirements with the Case Management Agency and the patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care - Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance - Provide a high-level of customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor - Consistently meets monthly performance metrics consisting of starting patients on Care and call handling Every day you will: - Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program - Demonstrate effective case management by maintaining a 1 business day email, chatter and voicemail response time - Act as the primary point of contact for prospective Patients and Caregivers: coaching them through the application and enrollment process of the program - Navigate multiple systems, such as Intake Self Service and insurance portals to determine eligibility and obtain authorization - Maintain detailed patient, caregiver, and external stakeholders' case notes. · Focus on the growth of FreedomCare population by enrolling each case with interest - Adhere to HIPAA guidelines Our ideal candidate will possess: - Experience in managing a high volume of inbound and outbound calls - A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience - Ability to articulate case statuses through detailed notes on salesforce - Ability to resolve issues over the telephone with eager clients comfortably - Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues Nice-to-Haves: - 2+ years of relevant experience in a similar position is preferred - Bilingual in Spanish, or other languages desired - Salesforce proficiency Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!   At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range $20 - $23 USD

View details: Intake Specialist I

Colorado

$20 - $23 / hour

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CRM / Retention Analyst

Talentin

Етапи рекрутингу: Скринінг з рекрутером Технічне інтерв'ю з CEO За необхідності додатковий дзвінок з експертом Презентація продукту (після підписання NDA) Збір рекомендацій Офер

Customer Retention Specialist4 days ago

Full Time Remote Mid LevelTeam 201-500

Role Description We are looking for a CRM / Retention Analyst to support our CRM and Retention teams with data-driven insights and identify growth opportunities for LTV and player retention through behavioral and communication performance analysis. - Analyze key retention metrics: FTD → repeat deposits, churn rate, retention cohorts, LTV, ARPU/ARPPU, deposit frequency. - Build and maintain analytical reports and dashboards for CRM campaigns, player segments, and promotions. - Evaluate the effectiveness of CRM communications (Email, SMS, Push, In-App, Onsite) including open rate, CTR, and deposit conversion. - Conduct cohort and behavioral analysis by GEO, acquisition source, player type, and deposit patterns. - Support player segmentation (RFM, deposit segments, churn segments, VIP logic). - Design and analyze A/B tests for CRM campaigns. - Identify insights and opportunities to improve retention, player lifecycle, and revenue. - Analyze player activity, sessions, games, and content performance to understand impact on retention. - Provide data-driven insights and recommendations to CRM, Product, and VIP teams. Qualifications - 2+ years of experience as a Data / Product / Business Analyst - Strong SQL skills - Experience with BI tools (Power BI, Tableau, Looker, Metabase, or similar) - Understanding of key product analytics metrics (LTV, ARPU, ARPPU, churn, cohorts) - Experience with retention and cohort analysis - Ability to work with large datasets - Ability to translate data into clear business insights - Experience with A/B testing or CRM analytics is a plus - Experience in iGaming / betting / gaming / fintech / subscription products is a plus Benefits - Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work! - Unlimited vacation days and paid sick leave—because your rest matters. - A competitive compensation that truly reflects your skills and expertise. - Employee referral bonus and gifts to celebrate your special occasions. - 50% financial support for learning expenses to supercharge your professional growth! - A positive atmosphere where you always feel respected and truly belong. - Inspirational team-building activities that turn colleagues into best friends. - Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships. - Co-working space reimbursement to save your nerves from always working from home :)

View details: CRM / Retention Analyst

Worldwide

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Senior Renewals Specialist

Minitab

Discover valuable insights in data.

Customer Retention Specialist4 days ago

Full Time Remote SeniorTeam 201-500Since 1972H1B No Sponsor

Company Site LinkedIn

Role Description Are you passionate about building strong customer relationships and protecting revenue? Join our team as a Senior Renewals Specialist and play a key role in driving customer value and retention across a wide range of critical accounts. As a senior, revenue-owning contributor, you’ll partner closely with Sales and Customer Success to deliver a value-based renewal experience that not only protects recurring revenue but also fuels growth. You’ll be empowered to lead end-to-end contract renewals proactively — securing on-time renewals, identifying expansion opportunities, and reducing churn risk. Impact You’ll Make: - Own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) - Strengthen customer relationships by aligning solutions to business needs - Partner across teams to ensure seamless and successful renewal outcomes What You’ll Do - Manage Renewal Portfolios - Lead a defined set of accounts with deep understanding of business goals, stakeholders, and market context - Identify risk indicators early (like usage trends or pricing challenges) and proactively drive remediation efforts - Collaborate with Sales, Customer Success, Support, Finance, and Product to protect contract value and reduce churn - Expand account impact by engaging with champions, end users, and economic buyers - Communicate value clearly and act as a trusted advisor to help customers succeed - Drive Renewal and Growth Opportunities - Engage customers ahead of renewal deadlines following our Customer Engagement Lifecycle - Translate customer usage insights and future needs into renewal-driven growth—expansions, price adjustments, migrations, and more - Close renewals independently while protecting and expanding recurring revenue - Maintain a disciplined, audit-ready pipeline with reliable forecasting aligned to results - Work collaboratively across the territory to support broader expansion opportunities - Operational Excellence & Compliance - Adhere to company policies on contracts, cybersecurity, and customer data protection - Keep CRM renewal records and forecasts accurate and ready for audit - Partner with internal teams to resolve billing and AR issues that could impact customer experience - Deepen expertise in our products, industry trends, and competitive landscape - Personal Growth & Team Development - Embrace ongoing professional development through coaching, tools, and training - Partner with your manager to build and execute an Individual Business Plan focused on measurable growth - Demonstrate a growth mindset, tenacity, and commitment to excellence - Serve as a role model for accountability, resilience, and results Qualifications - Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience) - 3+ years in renewals, account management, customer success, or quota-carrying customer-facing roles in B2B SaaS or enterprise software - Proven track record owning renewals and delivering strong outcomes in GRR/NRR, on-time renewals, churn prevention, pricing optimization, and forecast accuracy - Strong understanding of subscription contracts, pricing models, and value-based customer negotiations - Comfortable leading multi-stakeholder conversations and cross-functional initiatives - Familiarity with business intelligence or analytics platforms - Excellent English communication skills Benefits - HEALTH INSURANCE: Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issues and information on other Work Life Matters. - LIFE INSURANCE: Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates. - RETIREMENT PLANNING: A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire. - PAID TIME OFF: Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years. - HIGHER AND PROFESSIONAL DEVELOPMENT: The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development. - FLEXIBLE SPENDING ACCOUNT: Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions. - HYBRID WORK SCHEDULE: We offer a hybrid work model for eligible positions. - PREMIUM BENEFITS: At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.

View details: Senior Renewals Specialist

United States

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Mainframe Customer Success Specialist

BMC Software

Founded in 1980, BMC Software is a privately-held, business-to-business (B2B) software firm serving companies in the healthcare, financial services, retail, tel

Customer Retention Specialist5 days ago

Full Time Remote Senior

Company Site

Title: Mainframe Customer Success Specialist Location: United States Job Description: Basic Information Job Name Sr Customer Success Specialist - USA Country United States State NA Date Published 04-Jun-2026 Job ID 47058 Travel up to 25% Additional Locations Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC This role can be based remotely in United States Description and Requirements CareerArc Code CA-PF Remote: #LI-Remote BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world's largest organizations so they can seize a competitive advantage. Customer Success brings the transcendent customer experience to life by enabling customers to achieve the value and impact of their BMC investments. Customer Success accelerates value realization through core business outcomes and product adoption, mitigating risk, cultivating relationships, removing friction, and improving customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! Responsibilities: - Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level. - Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice. - Be responsible for driving customer adoption and success. - Serve as an escalation point for customer issues impacting their success to drive risk mitigation. - Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction. - As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems. Requirements: - Excellent communication skills (verbal & written) in English and Spanish, along with strong customer handling skills. - Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently. - Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience. - Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred. - Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops. - Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas. - 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security). - Understanding of customer challenges in large mainframe environment and the ability to address them. - Good understanding of cloud technologies. - BS degree in Computer Science or related technical field OR equivalent experience. #LI-Remote Our commitment to you! BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $114,525 - $190,875 Min salary 114,525 Mid point salary 152,700 Max salary 190,875 Min Salary - NEW 114,525 Max Salary - NEW 190,875 - Go back

View details: Mainframe Customer Success Specialist

United States

$114.5K - $190.9K / year

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Renewal Specialist

NWN Carousel

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score.

Customer Retention Specialist5 days ago

Other Remote Mid LevelTeam 1,001-5,000

Role Description The Service Contract & Renewal Specialist is primarily responsible for providing pre-sales and renewal support, such as asset verification, pricing, and contract generation for Third Party service offerings. The role serves as a liaison between Sales, Engineering, Administration, and Carousel customers to deliver Carousel’s Customer Success Obsessed approach. - Actively manages medium and large customer renewals from identification to renewal decision to ensure that renewals flow smoothly through the process and that renewal decisions are reached by targeted dates. - Manages Sales Force Opportunity queue to ensure SLAs and quality metrics are consistently met. - Ensures proper processing practices are upheld including proper pricing, costs, and margin for all product lines for opportunities. - Stays up to date with correct stage listed for status for each opportunity and enters notes where appropriate so all parties involved know current status. - Processes signed contracts and purchase orders when obtained. - Closes opportunities confirming all pricing is accurate and all applicable documents are in the deal summary. - Conducts complex account, contract, and record keeping analysis to present correct and concise asset lists for upcoming maintenance renewals. - Obtains maintenance pricing that follows NWN and partner negotiated discounts. - Engages directly with manufacturers to obtain competitive pricing when applicable. - Generates pre-sales and renewal contracts for maintenance and/or service offers. - Drives the consolidated contract/invoice request process (customer driven) getting all teams together to provide their piece in a timely manner. - Escalates issues when necessary. - Ensures on-time closure of maintenance agreements. - Serves as the maintenance subject matter expert assisting both internal and external customers with account and contract research and analysis. - Achieves sales objectives, productivity requirements, and other key performance indicators as determined by sales management. Qualifications - Bachelor's degree or equivalent combination of education and work experience. Required - Previous work experience in a communications or business environment for a minimum of one year. Required - Excellent verbal and written communication skills. - Strong organizational and time management skills. - The ability to work independently and under pressure. - Strong working knowledge of Microsoft Office Suite, especially Excel, Word, and Outlook. - Ability to manage multiple projects with competing priorities and deadlines. - Excellent troubleshooting skills and technology savvy with strong PC knowledge. - Knowledge of Cisco services required. Benefits - Comprehensive benefits package including medical, dental, and vision plans. - Health Savings Account (HSA) and Flexible Spending Accounts (FSAs). - Income protection through disability and life insurance. - 401(k) with company match. - Unlimited PTO and paid company holidays. - Hybrid/remote work options. - Paid bonding leave for eligible employees. - Employee discounts and access to Employee Assistance Program (EAP). - Additional offerings including accident, critical illness, long-term care, and hospital indemnity coverages. - Legal and identity theft protection, pet insurance, supplemental life insurances. - Referral bonuses and charitable donation matching. - Allowances for eligible roles.

View details: Renewal Specialist

United States

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Customer Service Escalation Specialist

Windward Risk Managers

Customer Retention Specialist5 days ago

Full Time Remote Mid Level

Role Description We are seeking a dedicated Customer Service Escalation Specialist to join our team. This role involves managing escalated and complex customer matters received through phone calls, emails, and processing requests. The ideal candidate will possess strong problem-solving and troubleshooting skills, as the position requires making decisions beyond standard guidelines. Please note this role is not part of the New Business/Renewal Underwriting Department. Essential Functions - Handle escalated phone calls referred by the front-line customer service team - Research and make decisions on escalated endorsements - Assess and determine reinstatement for policies canceled due to non-payment - Respond to and triage emails from internal departments, making appropriate decisions - Provide written responses to customer questions and concerns - Assist in conducting quality reviews of customer service calls and related transactions - Identify trends in customer service and processing issues, recommending procedural changes focused on retention and enhancing customer experience - Identify opportunities for system improvements and provide actionable recommendations - Offer support during catastrophic weather events as needed - Perform other duties and projects as assigned Qualifications - Valid Florida Insurance License (2-20 or 20-44) - High school diploma is required; college education is preferred - Minimum of 5 years of current experience in Florida homeowners insurance, either in an agency or underwriting setting - Bilingual in English and Spanish is preferred - Experience or education in training and procedural documentation is a plus Essential Skills - Advanced knowledge of Florida homeowners coverage, industry challenges, and basic underwriting practices - Strong analytical and critical thinking skills with the ability to think strategically - Exceptional attention to detail, particularly in complex or sensitive cases - Proven ability to collaborate effectively across teams to resolve high-priority issues - Excellent time management skills and the ability to adapt to changing priorities - Strong work ethic and discipline, especially while working remotely - Outstanding written communication skills, including excellent editing and proofreading abilities for professional correspondence - Excellent oral and interpersonal communication skills, maintaining professionalism under stress and effectively engaging with various audiences - Ability to demonstrate empathy while remaining objective - A proactive mindset with a “can do” attitude - Advanced proficiency in Microsoft Office, particularly Excel and Word Requirements - Must reside in the State of Florida for this position - Schedule of 11AM - 8PM ET + shift differential Equal Employment Opportunity WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities. Notice to Third Party Agencies WRM does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WRM’s Human Resources Department, WRM reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.

View details: Customer Service Escalation Specialist

United States

$23 - $26 / hour

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