Minitab

• Develop and manage a high-performing partner ecosystem focused on manufacturing customers across Mexico and Central America • Drive revenue growth by expanding partner-led opportunities within manufacturing industries. • Recruit and onboard new strategic partners with strong manufacturing expertise and customer access • Lead partner enablement initiatives to ensure partners can effectively position Minitab for quality, process improvement, and operational performance use cases • Collaborate with internal sales and services teams to support complex manufacturing sales cycles • Develop and execute annual partner business development plans aligned to regional manufacturing growth objectives • Track and manage partner-driven pipeline performance and forecasting • Ensure alignment with Minitab’s global manufacturing go-to-market strategy

• Own a defined territory and manage the complete sales cycle from prospecting through close • Grow existing accounts through upsell, cross-sell, renewals, and services • Build executive relationships across Operations, Manufacturing, Engineering, Quality, IT, and Supply Chain organizations • Conduct consultative discovery to uncover operational challenges and business objectives • Present compelling business cases focused on ROI and measurable business outcomes • Collaborate with Sales Engineering, Customer Success, Marketing, and Product teams • Maintain accurate pipeline, forecasting, and CRM data • Develop territory and account plans that drive Annual Recurring Revenue (ARR) growth • Represent Minitab at customer meetings, industry events, webinars, and conferences

• Manage and grow a portfolio of assigned customer accounts • Develop strong relationships with key stakeholders and serve as a trusted advisor • Drive customer retention, renewals, upsell, and cross-sell opportunities • Conduct regular business reviews to understand customer objectives and align Minitab solutions to their evolving needs • Partner with Customer Success, Sales Engineering, Marketing, and Support teams to ensure a positive customer experience • Maintain accurate account plans, forecasts, and pipeline activity within CRM tools • Build strong customer relationships measured by: • Customer satisfaction • Retention and renewal rates • Growth in annual recurring revenue (ARR)

Role Description Are you passionate about building strong customer relationships and protecting revenue? Join our team as a Senior Renewals Specialist and play a key role in driving customer value and retention across a wide range of critical accounts. As a senior, revenue-owning contributor, you’ll partner closely with Sales and Customer Success to deliver a value-based renewal experience that not only protects recurring revenue but also fuels growth. You’ll be empowered to lead end-to-end contract renewals proactively — securing on-time renewals, identifying expansion opportunities, and reducing churn risk. Impact You’ll Make: - Own and execute high-touch renewals that directly influence Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) - Strengthen customer relationships by aligning solutions to business needs - Partner across teams to ensure seamless and successful renewal outcomes What You’ll Do - Manage Renewal Portfolios - Lead a defined set of accounts with deep understanding of business goals, stakeholders, and market context - Identify risk indicators early (like usage trends or pricing challenges) and proactively drive remediation efforts - Collaborate with Sales, Customer Success, Support, Finance, and Product to protect contract value and reduce churn - Expand account impact by engaging with champions, end users, and economic buyers - Communicate value clearly and act as a trusted advisor to help customers succeed - Drive Renewal and Growth Opportunities - Engage customers ahead of renewal deadlines following our Customer Engagement Lifecycle - Translate customer usage insights and future needs into renewal-driven growth—expansions, price adjustments, migrations, and more - Close renewals independently while protecting and expanding recurring revenue - Maintain a disciplined, audit-ready pipeline with reliable forecasting aligned to results - Work collaboratively across the territory to support broader expansion opportunities - Operational Excellence & Compliance - Adhere to company policies on contracts, cybersecurity, and customer data protection - Keep CRM renewal records and forecasts accurate and ready for audit - Partner with internal teams to resolve billing and AR issues that could impact customer experience - Deepen expertise in our products, industry trends, and competitive landscape - Personal Growth & Team Development - Embrace ongoing professional development through coaching, tools, and training - Partner with your manager to build and execute an Individual Business Plan focused on measurable growth - Demonstrate a growth mindset, tenacity, and commitment to excellence - Serve as a role model for accountability, resilience, and results Qualifications - Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience) - 3+ years in renewals, account management, customer success, or quota-carrying customer-facing roles in B2B SaaS or enterprise software - Proven track record owning renewals and delivering strong outcomes in GRR/NRR, on-time renewals, churn prevention, pricing optimization, and forecast accuracy - Strong understanding of subscription contracts, pricing models, and value-based customer negotiations - Comfortable leading multi-stakeholder conversations and cross-functional initiatives - Familiarity with business intelligence or analytics platforms - Excellent English communication skills Benefits - HEALTH INSURANCE: Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issues and information on other Work Life Matters. - LIFE INSURANCE: Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates. - RETIREMENT PLANNING: A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire. - PAID TIME OFF: Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years. - HIGHER AND PROFESSIONAL DEVELOPMENT: The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development. - FLEXIBLE SPENDING ACCOUNT: Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions. - HYBRID WORK SCHEDULE: We offer a hybrid work model for eligible positions. - PREMIUM BENEFITS: At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.

Role Description The Account Manager (AM) participates in a virtual account team-selling environment, providing the Customer with the primary point of contact within Minitab. In this capacity, the AM will assume the ownership role for their assigned customer accounts in their territory within the SMB market segment (under $100M USD) while driving the renewal and any related upsell, cross-sell and/or service opportunities. - Facilitate and maintain successful relationships with customers. - Measure success by reference ability, customer satisfaction levels, and increased annual recurring revenue levels. - Demonstrated success could lead to career progression within the global sales team. Qualifications - 2-3 years of previous inside sales experience, customer success roles, or business development roles within the information technology market. - Consistent achievement of 100%+ on assigned quotas or MBOs. - Business Intelligence and/or Statistical Analytics experience is a plus. Requirements - Position is available for remote employment in the following states: CA, CO, AZ. Benefits - HEALTH INSURANCE: Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issues and information on other Work Life Matters. - LIFE INSURANCE: Group Term Life Insurance is provided at no cost for full-time employees. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates. - RETIREMENT PLANNING: A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire. - PAID TIME OFF: Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years. - HIGHER AND PROFESSIONAL DEVELOPMENT: The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development. - FLEXIBLE SPENDING ACCOUNT: Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions. - HYBRID WORK SCHEDULE: We offer a hybrid work model for eligible positions. - PREMIUM BENEFITS: At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room, and even a golf simulator. Personal training and nutrition counseling is available upon request.

• Own and manage assigned mid-market accounts and territory • Identify, qualify, and close new business opportunities • Drive upsell, cross-sell, services, and renewal revenue • Build strong customer relationships measured by customer satisfaction, referenceability, and growth in annual recurring revenue (ARR) • Collaborate closely with internal teams in a virtual selling model • Travel 20–35% for on-site meetings with customers, prospects, and partners

• Generate qualified opportunities for the direct sales team while exceeding sourced pipeline goals • Research contacts and accounts to identify the most relevant audience for Minitab solutions • Prospect into both new accounts and selected existing customer accounts • Utilize multiple communication channels to engage contacts within target accounts • Tailor messaging to create meaningful interactions with prospects • Conduct thorough discovery conversations and maintain detailed documentation • Effectively manage time and productivity across various tasks and market segments • Partner with sales operations, marketing, sales leadership, and direct managers to provide feedback on prospecting strategies, customer interactions, market insights, and solution positioning • Collaborate with business development teammates to share best practices and contribute to overall team success • Leverage sales technology and tools effectively to improve productivity and efficiency • Continuously develop knowledge of markets, industries, customer personas, products, and competitors • Strengthen sales skills including discovery, positioning, and objection handling • Support ongoing growth and achievement of organizational objectives through continuous learning

• Identify, pursue, and qualify leads and contacts through successful execution of Minitab’s Customer Engagement Lifecycle as part of a virtual account team. • Position Minitab solutions effectively to drive high conversion rates from leads to qualified pipeline opportunities through strong product and solution messaging. • Collaborate regularly with members of the virtual account team to discuss inbound and outbound leads. • Maintain an accurate, documented pipeline within CRM systems, providing real-time visibility to management and field sales teams. • Continuously develop competitive knowledge, including installed competitors and their initiatives, to effectively position Minitab solutions. • Promote awareness of Minitab’s full product portfolio and services with customers and prospects. • Manage and track all active and nurture leads within assigned territories. • Maintain accurate records of opportunities, contacts, and lead history. • Drive the progression of marketing qualified leads into sales qualified opportunities. • Build and strengthen relationships with key influencers and stakeholders across target accounts. • Actively support Minitab marketing campaigns, promotions, and events. • Develop and maintain an Individual Business Plan outlining business and professional goals in collaboration with management. • Continuously expand knowledge of industry trends, solution offerings, and general business practices.

• Participate in a virtual account team-selling environment, providing the Customer with primary point of contact within Minitab. • Assume ownership role for assigned customer accounts in territory within the SMB market segment (under 100M USD) while driving renewal and related upsell, cross-sell and/or service opportunities. • Facilitate and maintain successful relationships with customers, measured by reference ability, customer satisfaction levels and increased annual recurring revenue levels. • Demonstrated success could lead to career progression within global sales team.

• Act as a trusted advisor for a portfolio of enterprise customer • Lead customers through the Customer Engagement Lifecycle (CEL) • Conduct outcome-focused Business Reviews and build strategic success plans • Demonstrate ROI and value realization to drive renewal and expansion • Identify and mitigate account risks; build proactive retention strategies • Partner closely with Sales on up-sell and cross-sell opportunities • Support customer advocacy efforts—testimonials, case studies, references • Collaborate with Product, Support, Engineering, and Services to represent the voice of the customer • Contribute to internal best practices and customer success process improvements