Steadfast Health

• Assume ownership of Steadfast’s initial new hire onboarding and training program • Lead the design and buildout of V2: a comprehensive, values-driven training experience • Ensure programming covers both clinical staff and corporate/support team roles, with pathways tailored to each audience • Hire, onboard, and directly supervise a Traveling Trainer role • Develop the operational model, scheduling cadence, and quality standards for the traveling trainer function • Lead the end-to-end development of training content: curriculum design, slide decks, facilitator guides, job aids, e-learning modules, and assessments • In partnership with Operations and the broader People team, support the rollout of organizational changes • Build an L&D strategy and multi-year roadmap aligned with Steadfast’s growth trajectory and people priorities

• Manage inbound consult workflows end-to-end, including monitoring requests, routing to providers, and tracking patient progression to ensure timely follow-up • Serve as the first point of contact for hospital providers and the inpatient consult team, ensuring clear, professional, and efficient communication • Build, maintain, and update accurate patient charts in the EHR (Athena), including intake documentation such as medical history, consent forms, and ongoing updates (e.g., discharge details) • Collect and verify patient insurance information to support coverage confirmation and care coordination • Coordinate scheduling across inpatient and outpatient workflows, including retroactive visit scheduling and induction logistics (consents, portal access) • Prepare daily operational materials (e.g., huddle lists, discharge follow-ups, no-shows) to support team prioritization and care coordination • Conduct outbound patient outreach for re-engagement, linkage to care, and post-discharge follow-up • Collaborate cross-functionally with providers and internal teams to ensure smooth, timely, and high-quality care delivery • Adapt to evolving workflows, proactively identify inefficiencies, and ensure compliance with HIPAA and documentation quality standards

Let's Connect! We're growing our team of compassionate professionals dedicated to making high-quality substance use disorder care accessible to all. If you don't see a current opening that fits, we still want to hear from you. Share your information and we'll keep you in mind as we grow. We review every submission and will reach out when a role aligns with your background.

• Manage all provider credentialing and re-credentialing activities with commercial payers, Medicaid, and Medicare. • Prepare and submit accurate and complete credentialing applications for behavioral health and medical providers. • Maintain up-to-date provider rosters and ensure timely updates with payers. • Track and monitor credentialing application status, proactively resolving delays or issues. • Oversee the process of credentialing providers with hospital and facility partners to support our inpatient consult service line. • Collaborate with hospital medical staff offices to ensure provider files meet facility requirements. • Oversee the process of credentialing support team members who need hospital privileges. • Manage and track all provider licenses needed for provider to perform services across multiple states. • Support providers in obtaining new state licenses as Steadfast Health expands its footprint. • Ensure all credentials, certificates, and licenses are current and compliant with federal, state, and payer regulations. • Develop and maintain standardized credentialing policies, procedures, and workflows. • Implement systems (such as CAQH, credentialing databases, or software tools) to streamline credentialing operations. • Maintain credentialing files in accordance with NCQA, URAC, and other regulatory standards. • Generate regular reports on credentialing status, expirations, and compliance risks for leadership review.

• Provide individual and group therapy sessions within the Intensive Outpatient Program (IOP), for patients with substance use disorders, both in-person and via telehealth, embodying the Steadfast patient-first ethos. • Conduct comprehensive biopsychosocial assessments and develop treatment and discharge plans that align with IOP level-of-care requirements and evidence-based best practices. • Utilize evidence-based therapeutic modalities, such as Cognitive Behavioral Therapy (CBT), Motivational Interviewing (MI), and Dialectical Behavior Therapy (DBT), to support patient recovery. • Collaborate with all clinic-level team members to formulate and execute patient care plans, including Advanced Practice Providers, Medical Assistants, and Peer Recovery Specialists, ensuring integrated treatment approaches. • Support patients in crisis intervention situations and coordinate higher levels of care when necessary. • Maintain thorough and timely documentation in compliance with state, federal, and organizational guidelines. • Pioneer innovative ways of improving access and overall care for disadvantaged, marginalized populations. • Champion the company’s mission by modeling compassion and fostering trust and strong relationships with patients and communities. • Educate patients and families on SUD, co-occurring disorders, and available resources to support sustained recovery and overall health. • Participate in regular case consultations, team meetings, and continuing education to stay current with best practices in SUD treatment.

• Provide individual and group therapy sessions within the Intensive Outpatient Program (IOP), for patients with substance use disorders, both in-person and via telehealth, embodying the Steadfast patient-first ethos. • Conduct comprehensive biopsychosocial assessments and develop treatment and discharge plans that align with IOP level-of-care requirements and evidence-based best practices. • Utilize evidence-based therapeutic modalities, such as Cognitive Behavioral Therapy (CBT), Motivational Interviewing (MI), and Dialectical Behavior Therapy (DBT), to support patient recovery. • Collaborate with all clinic-level team members to formulate and execute patient care plans, including Advanced Practice Providers, Medical Assistants, and Peer Recovery Specialists, ensuring integrated treatment approaches. • Support patients in crisis intervention situations and coordinate higher levels of care when necessary. • Maintain thorough and timely documentation in compliance with state, federal, and organizational guidelines. • Pioneer innovative ways of improving access and overall care for disadvantaged, marginalized populations. • Champion the company’s mission by modeling compassion and fostering trust and strong relationships with patients and communities. • Educate patients and families on SUD, co-occurring disorders, and available resources to support sustained recovery and overall health. • Participate in regular case consultations, team meetings, and continuing education to stay current with best practices in SUD treatment.

• Accurately assign ICD-10-CM, CPT, and HCPCS codes for Behavioral Health and SUD services across inpatient and outpatient settings. • Review clinical documentation to ensure coding accuracy, completeness, and compliance with federal and state regulations. • Apply coding guidelines specific to mental health and substance use treatment, including outpatient behavioral health and inpatient consult services. • Identify documentation gaps and work collaboratively with providers and clinical staff to improve coding quality and documentation standards. • Ensure coding supports medical necessity and payer requirements. • Stay current with coding updates, payer policies, and regulatory changes related to Behavioral Health and SUD services. • Assist with coding audits, respond to audit findings, and implement corrective actions as needed. • Maintain productivity and accuracy benchmarks as defined by the organization. • Support billing and revenue cycle teams by resolving coding-related denials or questions.