FreedomCare

Role Description Join our team and make a positive impact on the lives of others! We are looking for a Regulatory Affairs Associate for our Compliance team. This is a remote position with potential travel into our main office in New York or the FreedomCare hub closest to you for meetings and/or collaboration. The Regulatory Affairs Associate coordinates the development, review, maintenance, and distribution of organizational policies and procedures. This role supports policy governance by: - Maintaining documentation - Tracking review cycles - Coordinating cross-functional input and approvals - Helping ensure policies remain aligned with regulatory requirements and operational standards The position also provides administrative and project support for compliance-related initiatives, audits, training, and policy implementation efforts. Everyday You Will: - Policy Management & Administration: - Coordinate the development, review, approval, distribution, and ongoing maintenance of organizational policies and procedures, including drafting support, formatting, standardization, and version control. - Maintain policy repositories and review schedules to ensure documents remain current, accessible, and updated in accordance with regulatory and organizational requirements, including annual and ad hoc updates. - Assist with drafting policy language and formatting documents to organizational standards. - Compliance, Coordination & Implementation Support: - Collaborate with the Regulatory Associate, Manager of Regulatory Affairs, and other stakeholders to monitor regulatory changes, support policy alignment with compliance and operational requirements, and assist with audits, surveys, accreditation reviews, corrective action follow-up, and related implementation efforts. - Serve as a liaison across departments to gather input, coordinate reviews and approvals, support implementation of policy updates, and provide guidance on policy requirements and procedural expectations. - Documentation, Reporting & Training Support: - Prepare and maintain reports, logs, dashboards, acknowledgments, approval records, and other documentation related to policy management and compliance activities. - Coordinate policy-related training materials and support onboarding and ongoing compliance education initiatives tied to organizational policies. - Additional Compliance duties as assigned Qualifications - Associate degree required; Bachelor’s degree in Healthcare Administration, Business Administration, Public Administration, Compliance, or a related field preferred. - 2–4 years of experience in administrative support, policy coordination, compliance support, healthcare operations, document management, project coordination, or a related field strongly preferred. - Experience working in a regulated environment, preferably healthcare, and supporting large volumes of documentation across multiple stakeholders is highly preferred. - Regulatory knowledge and experience in policy and procedures management are essential qualities. - Must be able to demonstrate strong project management aptitude/experience. Requirements - Strong understanding of document management, policy administration, tracking processes, and administrative support work within a regulated environment. - Strong written, verbal, organizational, and follow-through skills. - High attention to detail and ability to manage multiple priorities, recurring deadlines, and ad hoc requests. - Proficiency in Microsoft Office Suite and experience using document repositories, shared drives, or other document management and tracking systems. - Ability to understand and apply regulatory or policy requirements and communicate them clearly to stakeholders. - Strong collaboration, coordination, and stakeholder support skills with the ability to act as a resource for colleagues with less compliance knowledge or expertise. - Ability to handle confidential and sensitive information with professionalism, discretion, and sound judgment. Benefits - Competitive compensation - Medical benefits - Retirement plans - Wellness programs - Fun company events - Ongoing learning opportunities to grow your career

Title: Supervisor of Care Management, Health Homes (Buffalo, New York / Hybrid) Location: Buffalo, NY Job Description: About our Company FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Team Lead of Care Management for our Care Management team. Department & Position Overview: The Team Lead of Care Management is a working people leader responsible for supporting day-to-day operations of the Health Home Care Management Program and helping ensure patients receive high-quality, compliant services. This role provides direct oversight, coaching, and escalation support to Care Managers while carrying a reduced caseload and reinforcing documentation quality, regulatory compliance, and service standards. Every Day You Will: - Serve as the direct people leader for Care Managers, providing day-to-day guidance, coaching, performance feedback, and support on escalated or complex patient and operational issues. - Manage crisis-related situations by advising on response steps, monitoring incidents, and ensuring timely and appropriate incident reporting. - Carry a reduced caseload while modeling best practices in care management, documentation, patient engagement, and follow-through. - Conduct audits of patient and collateral interactions, patient charts, and assessments to ensure accuracy, quality, and compliance with Health Home NYS and Lead Health Home requirements. - Review and sign off on patient assessments in UAS-NY and review monthly HML questionnaires for consistency and completeness. - Support onboarding, training, job shadowing, and ongoing development of Care Managers to improve performance, consistency, and service delivery. - Supervises and supports Care Managers in the field through coaching, case consultation, and real-time problem solving to promote quality outcomes and operational effectiveness. - Partners with the Training team to support onboarding, ongoing staff development, competency reinforcement, and continued education initiatives for Care Managers; identifies training opportunities, reinforces best practices, and supports staff in meeting quality and performance expectations. - Collaborates with the Referral team to coordinate timely member assignments, streamline referral workflows, address operational barriers, and ensure effective communication between departments to support efficient care management services and member engagement. - Monitors and drives productivity metrics to maintain billable service rates above established benchmarks, including a minimum 90% billable compliance standard. - Oversees adherence to Care Management timelines and documentation requirements to ensure readiness for Lead Health Home audits and achievement of audit passing benchmarks as a core departmental KPI. - Provides coaching, corrective guidance, and performance support to Care Managers related to documentation standards, productivity expectations, and quality improvement initiatives. - Review and approve referrals from internal, community, and Lead Health Home sources and coordinate with relevant partners to support appropriate patient assignment and follow-up. Ideal Candidate Will Possess: - Master’s degree in Social Work, required. - 3+ years of Health Home Care Management experience, required. - 3+ years of supervisory experience leading clinicians and/or Care Managers who provide direct services to individuals with serious mental illness and/or chronic substance use disorders, required. - Strong working knowledge of Health Home NYS requirements, Lead Health Home policies, and community-based care resources. - Strong leadership, coaching, and performance management skills, with the ability to develop team capability and accountability. - Strong judgment and decision-making skills, with the ability to navigate escalations, crisis situations, and competing priorities. - Strong written and verbal communication skills, including the ability to engage effectively with patients, families, community providers, and internal stakeholders. - Strong attention to detail and ability to audit documentation, monitor quality, and identify compliance risks or gaps. - Demonstrates strong time management, organizational, and executive functioning skills, with the ability to effectively prioritize competing responsibilities, manage multiple deadlines, and perform successfully in a fast-paced environment with frequent interruptions and shifting priorities. - Demonstrated ability to analyze data, track outcomes, and use reporting to inform follow-up and performance improvement. - Ability to travel in the field to support patients, accompany appointments, and respond to escalated situations. - Proficiency using care management and documentation systems such as Netsmart, Foothold, Salesforce, and UAS-NY. Nice-to-Haves: - Prior leadership experience in a behavioral health or healthcare setting preferred. - Experience in the New York State Health Homes program preferred. - Experience using systems such as Netsmart, Foothold, and Salesforce preferred. - Bilingual Spanish, preferred. Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. #INDLV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $29.00 and $33.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range $29 - $33 USD

Onboarding Specialist I Location: Kansas City, MO; Springfield, MO; St. Charles, MO. Work Arrangement: Hybrid (Minimum 2 days per week in-office) Employment Type: Full-Time Salary: $20.00–$23.00 per hour Job Description: Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an Onboarding Specialist I for our Team in Missouri. This is a hybrid role based out of one of the following offices at least twice per week: Kansas City, MO; Springfield, MO; St. Charles, MO. This role supports the Intake team ensuring the patient and caregiver in providing education, submitting required documents, and brief orientation to ensure coordination for start of care. Every day you will: · Act as primary point of contact supporting the completion of eligibility and employment paperwork for the caregiver. · Demonstrate effective case management by maintaining a 3-hour email, chatter and voicemail response time. · Achieve monthly standard to enroll a minimum 40% of caregivers based on state standards. · Navigate multiple systems as required to complete the enrollment process. · Maintain detailed case notes in Salesforce. · Adhere to HIPAA guidelines and compliance expectations. · Other duties as assigned by management Education / Experience · 1+ years’ experience in comparable role · Excellent written and verbal communication skills · Your own reliable transportation and ability to travel as required · A self-starter personality and the ability to work independently with minimal supervision · Ability and discipline to work remotely as required · Bilingual Spanish nice to have The Ideal Candidate Will Possess A positive can-do attitude. In alignment with our core values. · Exhibit a high level of patience and ability to communicate effectively and build trust. · Able to commute to patient and caregiver homes · A passion for providing a high level of customer service, including the ability to show empathy and active listening. · Ability to resolve issues with clients comfortably. · High level of discretion, judgment, integrity, professionalism, and strong decision-making skills. · Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues. Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range $20 - $23 USD

• Collaborates with the Assistant Manager to support Launch Specialists in meeting productivity goals • Flexibly supports Launch Specialists by handling inbound or outbound calls to caregivers, patients, AAAs, and MCOs as needed based on team workload • Audits calls and Salesforce documentation to ensure quality standards are met and that key steps in the process are being followed; provides supportive coaching to help Launch Specialists feel empowered with the knowledge to continuously improve. • Assist with documenting and developing best practices and training material • Be the direct point-of-contact for team member inquiries or concerns; Support team members in resolving issues and escalate complex cases as needed to the Assistant Manager. • Provide peer-to-peer coaching, share feedback, and help foster a positive team environment. • Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines • Support team members in meeting KPIs by monitoring workflows and providing day-to-day guidance • Responsible for communicating updated information and training from senior management and other departments to their direct reports • Assists in interviewing candidates, training employees and providing additional training and support to their team. • Build a positive work environment and culture consistent with FreedomCare core values: Here for You, Be Positive, Own It, Do the Right Thing.

• Work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process, with the goal of completing the eligibility process and onboarding the Patients and Caregivers to active Care status within 60 days of initial call to FreedomCare. • Provides necessary documentation and requirements with Nevada Medicaid, patients' insurance and the Patient’s Caregivers to ensure services are authorized in a quick and efficient turn-around time to get them on Care. • Work with other medical providers to ensure all documentation for potential patients and caregivers are in compliance. • Provide high-level customer service through one-call resolution, as measured by “no need for additional follow up” demonstrating FreedomCare’s values of ensuring care and compassion with a positive, helpful demeanor. • Consistently meets monthly performance metrics of starting patients on Care and call handling • Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees • Manage a high open caseload until the enrollment process is complete • Consistently meet monthly completed starts of care • Provide exceptional customer service and positive experience for potential patients/caregivers • Regular communication with a variety of health plans regarding patient benefits and authorizations • Navigate multiple systems and portals to determine eligibility and obtain authorization

• Analyze large, complex datasets to answer key business questions and identify actionable trends & insights • Build robust SQL queries, data pipelines, and ad hoc analyses to support cross-functional initiatives • Collaborate with stakeholders to scope projects, structure analyses, and translate findings into clear business recommendations • Develop predictive models and statistical analyses to forecast key outcomes, supporting decision-making • Apply advanced analytics techniques (e.g., regression, clustering, forecasting) to support workforce planning, marketing optimization, and service design • Build and maintain dashboards and data tools to democratize access to insights • Help ensure data quality, consistency, and governance across the analytics ecosystem • Document your work and contribute to team-wide knowledge sharing and best practices

• Analyze large, complex datasets to answer key business questions and identify actionable trends & insights • Build robust SQL queries, data pipelines, and ad hoc analyses to support cross-functional initiatives • Collaborate with stakeholders to scope projects, structure analyses, and translate findings into clear business recommendations • Develop predictive models and statistical analyses to forecast key outcomes, supporting decision-making • Build and maintain dashboards and data tools to democratize access to insights

• Analyze large, complex datasets to answer key business questions and identify actionable trends & insights • Build robust SQL queries, data pipelines, and ad hoc analyses to support cross-functional initiatives • Collaborate with stakeholders to scope projects, structure analyses, and translate findings into clear business recommendations • Develop predictive models and statistical analyses to forecast key outcomes, supporting decision-making • Apply advanced analytics techniques (e.g., regression, clustering, forecasting) to support workforce planning, marketing optimization, and service design • Build and maintain dashboards and data tools to democratize access to insights

• Coordinate and manage patient care and service delivery in accordance with LHCSA regulations and individualized care plans • Serve as the primary point of contact for patients, providers, and home health aides, ensuring clear and timely communication • Schedule, assign, and maintain appropriate staffing coverage, including managing callouts, emergencies, and shift changes • Match aides to patients based on skills, availability, and patient needs to ensure quality care • Monitor and enforce compliance with Electronic Visit Verification (EVV) requirements, including proper clock-in/clock-out practices • Address missed visits, incomplete shifts, and timekeeping discrepancies while educating aides on compliance standards • Ensure all services are delivered within authorized hours and in alignment with regulatory requirements • Respond to and resolve patient, family, and aide concerns in a timely and professional manner • Escalate clinical, operational, or compliance-related issues as appropriate • Maintain accurate and timely documentation of all interactions, incidents, and updates in the system • Track and report service gaps, compliance issues, and performance metrics • Ensure records meet LHCSA, Department of Health (DOH), and internal audit standards

Role Description We are looking for a Benefits Analyst for our Accounting team. This role is new and will be responsible for the day-to-day support of our Benefits with a focus on leave of absences. This role is to implement and support programs and processes that help attract, motivate, and retain the top talented employees to support FreedomCare’s business goals and mission. - Serve as the main resource for employees and vendors regarding all benefit-related matters including supporting wellness initiatives. - Assist employees with enrolling in health benefits and answering any questions about benefit offerings and enrollment. - Administer and track all leave of absences programs in various systems including the payments related to such programs. - Reconcile monthly benefit invoices and resolves discrepancies identified with payroll and vendor. - Update payroll with any benefit deduction changes and assist with calculating retroactive deductions if needed. - Ensure the integrity of benefits data for accurate and timely vendor files. - Prepare and deliver presentations related to new hire benefits onboarding and other benefits programs as needed. - Research and respond to employee questions regarding all aspects of employee benefits and act as a liaison between employees and insurance carriers/brokers to ensure timely resolution of any issue. - Participate in the creation of educational materials, intranet sites, and process and procedural documentation. - Seek opportunities for continuous improvement, building efficiencies and enhancing the overall employee benefit experience. - Ensure that benefits plans and practices are in compliance with current legislation. Qualifications - Minimum of 5 years of experience in Benefits and leave administration preferably within a fast-paced, high-growth company. - Strong analytical, communication and presentation skills. - Knowledge of employee benefit plan compliance with an emphasis on stated and federal leave regulations. - Proficient in Microsoft Office; advanced excel skills are a must. - Strong proficiency in Google Suite programs, including docs, Gmail, sheets, etc. - Previous experience in working with Payroll is a plus. - Experience updating Sharepoint or other intranet sites is a plus. - Candidate must be able to travel to our main office located in Lake Success, NY twice a week. Benefits - Competitive compensation. - Medical benefits. - Retirement plans. - Wellness programs. - Fun company events. - Ongoing learning opportunities to grow your career.