FreedomCare

• Join FreedomCare's National Expansion team as a critical role in project oversight and involvement. • Conduct research for launching new states, execute launch checklists and coordinate post-launch activities. • Collaborate closely with team members and stakeholders to achieve project objectives with precision.

Title: HomeCare Registered Nurse (Hybrid, GA) Location: Douglasville, GA About our Company FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a HomeCare Registered Nurse (RN) for our Georgia team. This is a remote position in the Georgia area but may require visits to one of our closest FreedomCare Offices in Georgia. Candidate MUST reside in the state of Georgia. Department & Position Overview: Adult Foster Care is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs while preserving the dignity, self-respect, and privacy of the patient.  In this position, as a Registered Nurse, you will perform clinical evaluations in the home of the Adult Foster Care member to assess the needs of the patient to ensure appropriate measures are provided for enrollment, development of service plan and ongoing compliance. You will also conduct monthly visits with members who are On Care with FreedomCare to ensure they are receiving quality service and address any changes in their condition. Every Day You Will: - Provides support to the caregiver and member, and reviews services according to scope of Adult Foster Care. - Respects client and employee rights and privacy, ensure the security of protected information, practices in an ethical manner and is compliant to the agency’s compliance program and privacy policy. - Follows the FreedomCare’s clinical policy and procedures. - Assesses and regularly reassess the client’s needs and their PCP summary form, treatment and education and communicates any changes to the member’s PCP. - Develops implements, evaluates, revises, and provides input to the client’s plan of care to include the physician’s plan of treatment, and problem list. Provides instruction of care to Caregiver according to the plan of care. - Completes all client documentation, to include written records, reports, and notes in accordance with agency policy and procedure following client visits or contacts in an accurate, timely, complete, concise and legible manner. - Actively coordinates the care of the client through communication and written documentation to the physician, RN and Program Director, other disciplines involved in the client’s care and community resources. - Interprets the philosophy and objectives of the agency to clients, families, and others. - Performs other job-related duties as may be required or directed by the supervisor. Ideal Candidate Will Possess: - Registered Nurse licensed by Georgia Board of Registration in Nursing - Minimum of 2 years clinical experience, 1 year of experience with elders or adults with disabilities - Bilingual in Spanish is a plus - Experience with CRM (Salesforce is a plus) - Valid driver’s license with an insured vehicle for travel within the state - Strong communication and interpersonal skills.  - Problem-solving and decision-making abilities.  - Organizational and multitasking skills.  - Excellent communication, critical thinking, and organizational skills  - Experience using a CRM (Salesforce is a plus)  - Self-motivated  - Able to thrive in a fast-paced start-up environment  Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. #INDLV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $80,000 and $85,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range $80,000 - $85,000 USD

Title: Care Specialist I (Pittsburgh, PA / Full Time - Hybrid) Location: Pittsburgh, PA Job Description: FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for an Care Specialist I for our team in Pennsylvania! This is a full time hybrid position and will require a mandatory 3 days into our offices located in Philadelphia, PA or Pittsburgh, PA. Department & Position Overview: Working closely with clients, caregivers and departments across the business, your goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us. Every Day You Will: - Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests - Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations - Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys - Input accurate data entry of sensitive information - Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance - Screen patients and caregivers for additional programs and benefits to enhance their lives - Maintain reliable work schedules - Display empathy, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship   - Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner   - Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner - Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more   - De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution   - Adhere to a revolving monthly client service and compliance standard   - Effectively input and update the case file and account data within CRMs  - Manage call dashboards and reporting to assist in managing assignments   Ideal Candidate Will Possess: - This is a full time in-offie position and must be able to travel to our Pittsburgh office 3 days a week - Previous experience in a Customer Service environment  - At least 1 year of experience in high-volume inbound call center or contact center environment - Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint   - A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience  - Ability to organize, set priorities and manage time effectively  - Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types  - Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully  - Attention to detail in reviewing records - Ability to meet and/or exceed targets/metrics   - Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking  Nice-to-Haves: - Two years of relevant experience in a healthcare call center or contact center environment - Healthcare/startup experience - Bilingual in Spanish, or other languages, desired Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, citizenship or immigration status, status as an individual with a disability, or other applicable legally protected characteristics. #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $23.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range $20 - $23 USD

• Support people leaders within the assigned client group and provide guidance and coaching to assist people leaders to effectively lead and develop their teams • Drives accountability for performance, reliability, and behavioral standards through corrective action • Acts as point-of-contact for employee relations, which includes handling employee complaints, conflict resolution, interpreting company practices and policies to both people leaders and employee and gaining mutual agreement for a way forward • Maintains a positive environment for employees, coaching for employee development, ensuring employees feel heard and valued • Possesses strong knowledge of employment law and has a strong understanding of HR risk migration and best practices in a various of HR generalist areas with expertise for compliance in multiple states preferred (currently NY, CA, PA, MO, FL, NV and growing) • Assists People Partner team with key initiatives and projects which contribute to the company-wide enterprise

Facilitate Medicaid eligibility processes for clients, manage renewals, maintain accurate documentation, and serve as a key communication point for inquiries, ensuring compliance and support for clients' access to necessary benefits.

Coordinate caregiver placements by assessing patient needs, ensuring compliance with care plans, and maintaining accurate scheduling records. Collaborate with recruitment to source quality home health aides and enhance operational processes for...

• Conduct individualized orientations for our Caregivers to educate them on benefits available to them, ensuring a clear understanding of options, enrollment processes, and maximizing their benefits. • Providing accrual status and processing sick time through Empeon and Medflyt, as needed • Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to retrieve accurate information • Provide clear call summaries through detailed notes on Talk Desk with defined action items for follow up as needed • Work in FlexFacts portal to assist with reimbursements and allocating funds • Commuter Benefit forms • HRA deposits • Completed email cases assigned to you in Salesforce data base within 24 – 48 hours • Answering calls that come in on the shared line and must ensure we provided first contact resolution • Ability to navigate multiple platforms in a fast-paced environment • Demonstrate ability to navigate challenging conversations and address caller's concerns with empathy and compassion. • Consistently meet internal service level agreements and metrics

Role Description Join our team and make a positive impact on the lives of others! We are looking for a Multimedia Specialist for our Learning & Talent Development team. This is a remote role that will require regular travel to our office locations or on-location shoots. FreedomCare is looking for an experienced Multimedia Specialist to create inspiring content and media for our team. We’re looking for someone who’s an expert at telling fun and authentic stories through video for both internal and external audiences. Every day You Will: - Conceptualize, write, and develop engaging video/audio scripts, templates, graphics, and storyboards tailored for training or marketing initiatives. - Assume the roles of producer, director, and developer of multimedia projects. - Collaborate closely with stakeholders, subject matter experts, and vendors to ensure alignment with organizational goals and standards. - Take business concepts and ideas and translate them into captivating and dynamic visual presentations and videos that accurately communicate ideas and share impactful stories. - Create visually appealing branded multimedia assets targeted at both internal and external audiences. - Capture high-quality video footage and audio at company events, training sessions, and marketing campaigns, with around 2 trips per quarter mainly to our New York offices. - Approximately 15% travel is expected initially. - Expertly edit videos throughout the production process, from initial concept to final delivery, ensuring seamless execution. - Continuously maintain, update, and enhance multimedia content to reflect evolving needs and standards. - Take initiative in identifying video requirements and content opportunities, proactively pitching creative ideas to enhance organizational messaging and engagement. Qualifications - 3+ years of experience in video production, editing and producing. - Formal education degree in Multimedia Design, Film Production, Communications, or related field. - A Multimedia Certification is a prerequisite if no formal education degree. - Experience and application of the Adobe Creative Suite including Premiere, After Effects and Photoshop. - Video production experience: location/event shooting, interviews, lighting on location, quality on location audio and video editing. - Advanced knowledge in the Adobe Creative Suite. - Having working knowledge in videography or cinematography. - Have knowledge of how to create and edit a SharePoint page and PowerPoint slides. - Be able to create basic level graphics for training purposes and marketing needs. - Must be creative, organized, and have a strong ability to conceptualize. - Strong multi-tasking skills, ability to manage competing priorities and projects. - Strong communication and collaboration skills. - Ability to provide samples of your work with your application (Reel, YouTube Channel etc.). Benefits - Competitive compensation. - Medical benefits. - Retirement plans. - Wellness programs. - Fun company events. - Ongoing learning opportunities to grow your career. Company Description At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $23.00 and $25.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range: $26 — $32 USD

Role Description Join our team and make a positive impact on the lives of others! We are looking for a Compliance Specialist for our Compliance team. This role is remote with potential travel to our main office in Lake Success, NY and/or the FreedomCare hub closest to you. Our Compliance Team is looking for a Compliance Specialist who can support the compliance department in: - Reviewing legal documents - Conducting and responding to internal/external audits - Investigating Fraud, Waste & Abuse claims - Maintaining regulatory requirements Every Day You Will: - Conduct and respond to internal and external audits for all jurisdictions - Complete daily reports while meeting metric requirements - Provide assistance with I-9 approvals - Assist with conflict reporting and collaborate with our finance department - Review legal documents - Investigate fraud, waste & abuse claims - Be a resource for escalated concerns - Conduct quality assurance reviews Qualifications - Must be organized and have excellent attention to detail - Adept at multi-tasking - Outstanding customer service skills - Excellent written and verbal skills - Proficient computer and phone knowledge - Experience with data input and case review - 2 years of previous experience in a similar position preferred - Healthcare industry experience a plus Requirements - Prior experience in the healthcare field - Prior experience with internal and external audits Benefits - Competitive compensation - Medical benefits - Retirement plans - Wellness programs - Fun company events - Ongoing learning opportunities to grow your career

Role Description Join our team and make a positive impact on the lives of others! We are looking for a Launch Specialist I for our National Expansion team. This is a remote role to cover our Cleveland Ohio market with some domestic travel required for launch purposes. The Launch Specialist I will report into the Manager of National Expansion on the National Expansion team. The purpose of this role is to implement standardized Intake processes and standards in a new state and carry best practices to other new states as part of the growth model. Every Day You Will: - Perform tasks associated with onboarding caregivers and patients without the need for oversight. - Know and properly document exactly where each case is holding in the onboarding process. - Timely follow-up with patients and caregivers. - Proper documentation and use of systems such as Salesforce and TalkDesk. - Pilot and refine new processes for Engagement and Intake in the new markets. - Collaborate with the Launch team and other departments to ensure the launch process is smooth. - Overcome roadblocks in the successful onboarding of caregivers and patients. - Identify and develop relationships with key players in each market. - Apply compliance and process requirements for each state. - Help improve the broader Launch process by providing a feedback loop of opportunities for improvement. - Develop basic proficiency in all pre and post care roles once on the team. Qualifications - A minimum of 2+ years in a consumer facing position handling high call volumes. - Must have examples of identifying process enhancements & improvements. - Possess a strong understanding of the importance of compliance with healthcare regulations and privacy laws (such as HIPAA). - Must have a background taking initiative to complete tasks and a proactive attitude towards optimization, innovation, and efficiency. - Adaptable and committed to a high-quality launch process. - Strong critical thinking and problem-solving skills. - Must have a proven track record building relationships quickly with a variety of stakeholders. - Exhibits strong self-motivation and the ability to drive projects forward independently. - Time and priority management skills translating to the ability to handle several priorities at once without losing quality. Benefits - Competitive compensation. - Medical benefits. - Retirement plans. - Wellness programs. - Fun company events. - Ongoing learning opportunities to grow your career.