Endurance Warranty Services, LLC

Role Description Endurance Warranty LLC is looking for Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls, update administrative details of customer accounts, and/or direct calls to the appropriate department as needed. - Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable. - Work closely with other departments to ensure a positive customer experience. - Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary. - Help explain contract details. - Manage existing customer relationships that give our customers peace of mind and worry-free driving. - Process payments and set up payment arrangements to resolve customer accounts. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Qualifications - High school diploma or GED required. - Strong COMPUTER LITERACY skills required. - Previous knowledge of a CRM System (is a plus). - Goal-oriented—you set high standards for yourself and work to achieve them. - Excellent verbal and written communication, persuasive speaking and listening skills. - Ability to use good reasoning skills and to adapt on the fly. - Great organizational skills and ability to multitask. - Can work in a fast-paced environment and under pressure. - Available workspace at home that includes: High-Speed Internet at a minimum of 50 Mbps. - A work environment free from distractions and away from others during scheduled shifts. Requirements - The candidate(s) offered this position will be required to submit to a background investigation. Benefits - Paid training. - Work From Home Opportunity. - Computer Equipment Provided. - 401(k) with company match after 90 days of employment. - Medical, Dental, and Vision Insurance. - Voluntary Life Insurance. - Internet Stipend. - Paid Time Off. - Holiday Pay.

Role Description A Claims Invoice Processor is responsible for receiving, verifying and issuing payments to repair facilities, vendors and contract holders. This position also includes answering internal and external phone inquiries and providing information and explanations on the various levels of contract coverage and terms. - Review invoices for accuracy and issue payment to repair facilities nationwide - Analyze information in contracts and claim system to apply appropriate benefit amounts - Distribute internal information to aid Claims Adjudication Department - Answer phone inquiries and provide information and explanations on the various levels of contract coverage and terms - Manage workflow, process and complete all payment requests and documents according to established procedures - Be a team member, work effectively in a friendly team environment - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Other Job Duties, as assigned Qualifications - Minimum High School graduate or GED is Required - Strong organizational and customer service skills with ability to problem solve and multitask - Must be detail oriented with a high level of accuracy in data entry skills - The ability to maintain confidentiality of sensitive information - Possess excellent written and verbal communication skills - Must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management and customers - Call center experience preferred - Proficient working on a PC, working knowledge of MS Office - Able to learn new programs quickly - Type at least 40 wpm, and document information while discussing the claim over the phone - The candidate(s) offered this position would be required to submit to a background investigation Requirements - Compensation: $18.00/hour Benefits - Competitive salary - 401(k) with company match after 90-days of employment - Medical, Dental and Vision Insurance - Voluntary Life Insurance - Internet Stipend - A company culture that supports balancing your work and personal life, including company events, bonding experiences and a work from home environment

Role Description Are you looking for an uncapped commission-based career and the ability to write your own paycheck? Look no further - our Sales position may be the right opportunity for you. This career path will be challenging yet rewarding for the right individuals. We are ready to invest in your success from day one. From our Marketing Team, which spends millions of dollars on lead generation, to our Training Department, which has a combined 50 years of experience, we are dedicated to helping you master this craft. - Answer a high volume of inbound and outbound calls to prospective customers - Average 100-150 calls per day; an expectation of closing 30% of inbound calls and 15% of outbound calls - Identify the needs of prospective customers and sell the motor vehicle contract that best protects their investment - Strive to successfully complete a one-call close - Masterfully overcome objections by leveraging rebuttal tactics - Persuasively educate consumers on the benefits and value of a vehicle service contract - Remain open to constructive feedback, training, and mentorship from managers and leaders - Work effectively as a team player, contributing to a positive environment - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Other duties, as assigned. Qualifications - 1–3 years of experience in commission-based or performance-driven sales, preferably in a call center environment - Strong negotiation, persuasion, and contract-selling skills - Confident communicator with excellent verbal and written communication skills - Effective problem-solver with strong active listening and rapport-building abilities - Competitive, goal-oriented mindset with a proven track record of meeting or exceeding sales metrics - Resilient and adaptable—able to bounce back from setbacks and stay motivated - Positive, can-do attitude with a desire for continuous growth and improvement - Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment - Computer savvy with experience using CRM systems (Salesforce a plus) - High school diploma or GED required Requirements - Compensation is 100% commission, and the average salary ranges from $125k to $150k annually. - Candidates must pass a pre-employment background check. - Endurance is an E-Verify employer. Physical Requirements - Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen for extended periods; speak clearly and hear - Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging. - In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required. - Must be able to lift 25 pounds. Benefits - Paid training - Work From Home Opportunity - Computer Equipment Provided - 401(k) with company match after 90 days of employment - Medical, Dental, and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Paid Time Off - Holiday Pay

Role Description Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts. - Consistently increase retention rates and achieve retention goals. - Superb listening skills with the ability to overcome customer's initial concerns and objections. - Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides. - Strong background in a call-center environment. - CRM and technology aptitude to handle multiple platforms at a high volume and fast pace. - Influence customers to recognize the value of our contracts and identify new opportunities. - Retain their business and educate the customer to understand the risks associated with canceling their contract. - Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations. - Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving! - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Other duties as assigned or as business needs arise. Qualifications - High school diploma or GED certificate. - Minimum 2 years of Retention experience or in a similar role. - Minimum 2 years of Sales experience. - Experience in customer support and conflict resolution. - Computer proficiency. - Phone communication skills. Requirements - The candidate(s) offered this position will be required to submit to a background investigation. - Endurance is an E-Verify employer. - Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing. - Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging. - In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required. - Must be able to lift 25 pounds. Benefits - Competitive salary with uncapped commission potential. - Paid training and upward mobility —we invest in your growth. - 401(k) with company match after 90-days of employment. - Medical, Dental and Vision Insurance. - Voluntary Life Insurance. - Internet Stipend. - Casual dress code. - A company culture that supports balancing your work and personal life, including company events, bonding experiences, and a work-from-home environment.

Role Description Endurance Warranty LLC is looking for Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls, update administrative details of customer accounts, and/or direct calls to the appropriate department as needed. - Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable. - Work closely with other departments to ensure a positive customer experience. - Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary. - Help explain contract details. - Manage existing customer relationships that give our customers peace of mind and worry-free driving. - Process payments and set up payment arrangements to resolve customer accounts. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Qualifications - High school diploma or GED required. - Strong COMPUTER LITERACY skills required. - Previous knowledge of a CRM System (is a plus). - Goal-oriented—you set high standards for yourself and work to achieve them. - Excellent verbal and written communication, persuasive speaking and listening skills. - Ability to use good reasoning skills and to adapt on the fly. - Great organizational skills and ability to multitask. - Can work in a fast-paced environment and under pressure. - Available workspace at home that includes: High-Speed Internet at a minimum of 50 Mbps. - A work environment free from distractions and away from others during scheduled shifts. Requirements - The candidate(s) offered this position will be required to submit to a background investigation. Benefits - Paid training. - Work From Home Opportunity. - Computer Equipment Provided. - 401(k) with company match after 90 days of employment. - Medical, Dental, and Vision Insurance. - Voluntary Life Insurance. - Internet Stipend. - Paid Time Off. - Holiday Pay.

Role Description The HR Payroll Coordinator provides comprehensive support with managing all aspects of the payroll process to ensure accurate and timely payment to employees. The Payroll Coordinator is responsible for: - Collecting and verifying all necessary data - Computing wages and deductions - Maintaining employee records - Resolving discrepancies - Ensuring compliance with federal, state, and local payroll laws and regulations This role requires exceptional organization and professional communication skills, both verbal and written. The Payroll Coordinator will interact extensively with a wide range of employees and management across all departments of the organization. Qualifications - Bachelor's degree in Human Resources or related field - Payroll Professional Certification preferred - Minimum 3+ years payroll and HR related work experience - Computer Knowledge/Skills: MS Office, HRIS, Time Tracking, and other HR related systems - Strong Microsoft Excel skills, including advanced formulas and tools (pivot tables, v-lookup, merge, power query, etc.) - Knowledge of employment laws, including Title VII, FLSA, FMLA, ADA, EEO, ERISA, etc. - Professional in appearance and presentation, including in virtual workspace (camera usage is required and is an essential function of the job) - Ability to write professional correspondence using proper grammar and spelling - Must be able to effectively read and interpret information, present numerical data in a resourceful manner, and skillfully gather and analyze information - Must be able to follow instruction, track and follow through with tasks, and have a sense of urgency when required - Ability to prioritize and plan work activities to use time efficiently - Trustworthy, integrity, and personal accountability with adherence to the highest standards of ethical behavior and professional conduct - Must be organized, accurate, thorough, and detail-oriented - Candidates must pass a pre-employment Background Check Requirements - Assist with full payroll cycle, including gathering employee work data, verifying timecard accuracy, entering pay data, verifying deductions, formatting import files, and ensuring timely submissions - Provide payroll support and guidance to management and employees, explaining company policies and procedures - Participate in developing a company culture that emphasizes quality service, high performance, and continuous improvement - Must be thoroughly familiar with Employee Handbook and all company HR policies and procedures - Develop and maintain comprehensive knowledge of all aspects of the HRIS/Payroll and Timeclock systems - Maintain organization compliance with all federal, state, and local employment-related laws - Interpret, assist, advise, and respond to queries from managers, employees, former employees, and other parties in a timely manner - Manage sensitive and confidential matters, including personnel relations, organizational changes, and protecting the security of information, data, and files - Maintain and update HR files, records, forms, and databases while ensuring accuracy and confidentiality - Process, update, & review payroll for accuracy - Generate payroll reports and properly label and file electronically - Process payroll changes, employee changes, and enter wage garnishments - Answer payroll questions and provide resolution(s) to any payroll issues or errors - Review timecards and advise management of discrepancies - New hire orientation and setups in the HRIS system - Process E-Verify, I-9 Form, and I-9 Reverifications - Assist employees and managers with paid time off calculations and tracking - Conduct research, investigate, gather, and organize data and statistical information - Create new reports in the system, format, merge, and combine large excel files - Assist with integration of HR programs, policies, and procedures and their dissemination through meetings, presentations, and other delivery methods - Evaluate/recognize risks or potential liability issues and give recommendations for managing - Research specific state and/or local wage and pay ordinances and regulations as required - Respond to federal, state, and local agency notices and requests - Ensure proper, accurate and timely completion of compliance reporting and filings - Exercise individual judgment when dealing with issues or potential issues and escalate to manager attention in a timely manner - Enter information into databases and systems, compile data and prepare reports, spreadsheets, memos, and other documents - Perform records audits to ensure that all required employee documentation is collected and maintained properly - Process incoming payroll mail and respond to voicemails and emails promptly - General office administrative tasks: document preparation, copy, scan, fax, file, shred, prepare and mail correspondence, organize files, order supplies, etc. - Other duties as assigned as business needs arise Benefits - Paid training - Work From Home Opportunity - Computer Equipment Provided - 401(k) with company match after 90 days of employment - Medical, Dental, and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Paid Time Off - Holiday Pay

Role Description Ready for a change? Bring your mechanical background to Endurance and use your automotive knowledge in a professional remote environment. The Mechanical Claims Adjuster is responsible for investigating, evaluating and negotiating minor to complex vehicle repair claims and accurately determining coverage and liability (based on the reported fact scenario). You will be measured on your ability to provide accurate benefit and adjustment amounts on claims and reach fair, efficient claims resolutions while managing costs in accordance with policies and procedures. - Adjudicate and authorize claims within your dollar-limit authority. - Ensure the accuracy of coverage information when responding to inquiries by providing customer clarity on coverage and financial commitment. - Successfully handle an average of 50-70 inbound calls daily from repair centers and Endurance Customers/Contract Holders. - Review and determine claims based on the reported fact scenario given by the repair facility submitted through the online portal. - Collect and verify all diagnostic information provided by the repair facilities. - Respond to inquiries while providing information and explanations regarding Endurance's various levels of coverage. - Manage Workflow – Process and complete all requests and documents in accordance with established processes and procedures. - Achieve and maintain agreed-upon metrics within the scheduled time. - Establish, develop, and maintain positive business and customer relationships. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Qualifications - High school Diploma or equivalent work experience. - 1-2 years working at a dealership and/or independent auto repair shop. - 1-2 years of automotive repair procedures, processes, parts, and repair costs. - 1-2 years of proven success negotiating and problem-solving. - Ability to efficiently understand contracts/policies/procedures and apply them accordingly. - Must be able to communicate effectively with contract holders/customers, agents, dealers, internal staff, and upper management. - Experienced in ProDemand, Alldata, and Carfax is a plus. - Call-center experience is a plus. - Powersports (motorcycles, ATVs, UTVs, and personal watercraft) experience is a plus. Requirements - The candidate(s) offered this position will be required to submit to a background investigation. - Endurance Warranty is an E-Verify Company. Benefits - Paid training. - Work From Home Opportunity. - Computer Equipment Provided. - 401(k) with company match after 90 days of employment. - Medical, Dental, and Vision Insurance. - Voluntary Life Insurance. - Internet Stipend. - Paid Time Off. - Holiday Pay.

Role Description Your role as a Junior QA Software Engineer is to test and understand applications during their development, create and manage automated test environments, and write cohesive automated test suites for a variety of applications. We are looking for a team-oriented individual to grow with our small but rapidly expanding QA team during several exciting upcoming projects. We are building sales tools that are both robust and modern, integrated with many third-party applications. If you are looking for a flexible remote opportunity that is complemented by an experienced team and fun culture, please read on. Duties & Responsibilities: - Independently design, write, and execute automated test scripts that leverage Cypress / Java Script - Maximize test coverage for the most critical features of the system - Determine the priority for test scenarios and create execution plans to implement these scenarios - Create and maintain documentation for automated processes, including test plans, procedures, and test cases - Log, triage, and document bugs in the tracking system - Perform manual testing for new features - Other duties as assigned or as business needs arise Qualifications - Bachelor’s degree; or similar education - 2 years professional experience in similar position - Strong JavaScript programming skills - Cypress - GitHub - Understanding of the software development lifecycle (SDLC) - Experience in CRM, Salesforce, or E-commerce projects (preferred) - UI image matching automation test experience (preferred) - Experience with Agile methodology (preferred) - Strong API testing knowledge Requirements - The target compensation for this role is $80,000. - The candidate offered this position will be required to pass a pre-employment background check. - Endurance is an E-Verify employer. - Applicants must have existing authorization to work in the U.S., as we are unable to offer new visa sponsorship. Physical Requirements - Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing - Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging - In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required - Must be able to lift 25 pounds Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

Role Description Are you ready to turn your hustle into high earnings and take control of your paycheck? Join our high-energy sales team where your ambition is rewarded, your skills are sharpened, and your growth is a top priority. We’re not just offering a job—we’re offering a career path with uncapped commission potential and the backing of a proven support system. We are currently seeking a licensed Sales Representative with a valid Property & Casualty license to help expand our reach and deliver expert service to our customers. If you thrive in a fast-paced environment and are ready to put your license to work, we want to hear from you. From day one, we invest in your success. Our Marketing Team generates millions in leads, and our Training Department—backed by over 50 years of experience—is dedicated to helping you master the art of the sale. Key Responsibilities: - Answer inbound and outbound calls to prospective customers - Handle inbound calls from California regarding MBI (Mechanical Breakdown Insurance), in addition to Internet leads - Achieve an average close rate of 5 to 7 sales daily - Identify the needs of prospective customers and sell the motor vehicle contract that best protects their investment - Strive to successfully complete a one-call close - Masterfully overcome objections by leveraging rebuttal tactics - Persuasively educate consumers on the benefits and value of a vehicle service contract - Remain open to constructive feedback, training, and mentorship from managers and leaders - Work effectively as a team player, contributing to a positive environment - Be interactive and communicative with management and co-workers in a visible manner; camera usage is required for training, team meetings, and meetings with management - Other duties, as assigned Qualifications - Active Property & Casualty license - 1–3 years of experience in commission-based or performance-driven sales, preferably in a call center environment - Strong negotiation, persuasion, and contract-selling skills - Confident communicator with excellent verbal and written communication skills - Effective problem-solver with strong active listening and rapport-building abilities - Competitive, goal-oriented mindset with a proven track record of meeting or exceeding sales metrics - Resilient and adaptable—able to bounce back from setbacks and stay motivated - Positive, can-do attitude with a desire for continuous growth and improvement - Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment - Computer savvy with experience using CRM systems (Salesforce a plus) - High school diploma or GED required - The candidate(s) offered this position will be required to submit to a background investigation Requirements - Compensation is 100% commission, with an average salary ranging from $75k to $100k+ annually Benefits - Paid training - Work From Home Opportunity - Computer Equipment Provided - 401(k) with company match after 90 days of employment - Medical, Dental, and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Paid Time Off - Holiday Pay

Role Description Endurance Warranty LLC is looking for Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls, update administrative details of customer accounts, and/or direct calls to the appropriate department as needed. - Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable. - Work closely with other departments to ensure a positive customer experience. - Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary. - Help explain contract details. - Manage existing customer relationships that give our customers peace of mind and worry-free driving. - Process payments and set up payment arrangements to resolve customer accounts. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Qualifications - High school diploma or GED required. - Strong COMPUTER LITERACY skills required. - Previous knowledge of a CRM System (is a plus). - Goal-oriented—you set high standards for yourself and work to achieve them. - Excellent verbal and written communication, persuasive speaking and listening skills. - Ability to use good reasoning skills and to adapt on the fly. - Great organizational skills and ability to multitask. - Can work in a fast-paced environment and under pressure. - Available workspace at home that includes: High-Speed Internet at a minimum of 50 Mbps. - Isolated work environment away from others during scheduled shifts. Requirements - The candidate(s) offered this position will be required to submit to a background investigation. Benefits - Paid training. - Work From Home Opportunity. - Computer Equipment Provided. - 401(k) with company match after 90 days of employment. - Medical, Dental, and Vision Insurance. - Voluntary Life Insurance. - Internet Stipend. - Paid Time Off. - Holiday Pay.