Endurance Warranty Services, LLC

Role Description Ready for a change? Bring your mechanical background to Endurance and use your automotive knowledge in a professional remote environment. The Mechanical Claims Adjuster is responsible for investigating, evaluating and negotiating minor to complex vehicle repair claims and accurately determining coverage and liability (based on the reported fact scenario). You will be measured on your ability to provide accurate benefit and adjustment amounts on claims and reach fair, efficient claims resolutions while managing costs in accordance with policies and procedures. - Adjudicate and authorize claims within your dollar-limit authority. - Ensure the accuracy of coverage information when responding to inquiries by providing customer clarity on coverage and financial commitment. - Successfully handle an average of 50-70 inbound calls daily from repair centers and Endurance Customers/Contract Holders. - Review and determine claims based on the reported fact scenario given by the repair facility submitted through the online portal. - Collect and verify all diagnostic information provided by the repair facilities. - Respond to inquiries while providing information and explanations regarding Endurance's various levels of coverage. - Manage Workflow – Process and complete all requests and documents in accordance with established processes and procedures. - Achieve and maintain agreed-upon metrics within the scheduled time. - Establish, develop, and maintain positive business and customer relationships. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Qualifications - High school Diploma or equivalent work experience. - 1-2 years working at a dealership and/or independent auto repair shop. - 1-2 years of automotive repair procedures, processes, parts, and repair costs. - 1-2 years of proven success negotiating and problem-solving. - Ability to efficiently understand contracts/policies/procedures and apply them accordingly. - Must be able to communicate effectively with contract holders/customers, agents, dealers, internal staff, and upper management. - Experienced in ProDemand, Alldata, and Carfax is a plus. - Call-center experience is a plus. - Powersports (motorcycles, ATVs, UTVs, and personal watercraft) experience is a plus. Requirements - The candidate(s) offered this position will be required to submit to a background investigation. - Endurance Warranty is an E-Verify Company. Benefits - Paid training. - Work From Home Opportunity. - Computer Equipment Provided. - 401(k) with company match after 90 days of employment. - Medical, Dental, and Vision Insurance. - Voluntary Life Insurance. - Internet Stipend. - Paid Time Off. - Holiday Pay.

Role Description Your role as a Junior QA Software Engineer is to test and understand applications during their development, create and manage automated test environments, and write cohesive automated test suites for a variety of applications. We are looking for a team-oriented individual to grow with our small but rapidly expanding QA team during several exciting upcoming projects. We are building sales tools that are both robust and modern, integrated with many third-party applications. If you are looking for a flexible remote opportunity that is complemented by an experienced team and fun culture, please read on. Duties & Responsibilities: - Independently design, write, and execute automated test scripts that leverage Cypress / Java Script - Maximize test coverage for the most critical features of the system - Determine the priority for test scenarios and create execution plans to implement these scenarios - Create and maintain documentation for automated processes, including test plans, procedures, and test cases - Log, triage, and document bugs in the tracking system - Perform manual testing for new features - Other duties as assigned or as business needs arise Qualifications - Bachelor’s degree; or similar education - 2 years professional experience in similar position - Strong JavaScript programming skills - Cypress - GitHub - Understanding of the software development lifecycle (SDLC) - Experience in CRM, Salesforce, or E-commerce projects (preferred) - UI image matching automation test experience (preferred) - Experience with Agile methodology (preferred) - Strong API testing knowledge Requirements - The target compensation for this role is $80,000. - The candidate offered this position will be required to pass a pre-employment background check. - Endurance is an E-Verify employer. - Applicants must have existing authorization to work in the U.S., as we are unable to offer new visa sponsorship. Physical Requirements - Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing - Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging - In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required - Must be able to lift 25 pounds Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

Role Description Are you ready to turn your hustle into high earnings and take control of your paycheck? Join our high-energy sales team where your ambition is rewarded, your skills are sharpened, and your growth is a top priority. We’re not just offering a job—we’re offering a career path with uncapped commission potential and the backing of a proven support system. We are currently seeking a licensed Sales Representative with a valid Property & Casualty license to help expand our reach and deliver expert service to our customers. If you thrive in a fast-paced environment and are ready to put your license to work, we want to hear from you. From day one, we invest in your success. Our Marketing Team generates millions in leads, and our Training Department—backed by over 50 years of experience—is dedicated to helping you master the art of the sale. Key Responsibilities: - Answer inbound and outbound calls to prospective customers - Handle inbound calls from California regarding MBI (Mechanical Breakdown Insurance), in addition to Internet leads - Achieve an average close rate of 5 to 7 sales daily - Identify the needs of prospective customers and sell the motor vehicle contract that best protects their investment - Strive to successfully complete a one-call close - Masterfully overcome objections by leveraging rebuttal tactics - Persuasively educate consumers on the benefits and value of a vehicle service contract - Remain open to constructive feedback, training, and mentorship from managers and leaders - Work effectively as a team player, contributing to a positive environment - Be interactive and communicative with management and co-workers in a visible manner; camera usage is required for training, team meetings, and meetings with management - Other duties, as assigned Qualifications - Active Property & Casualty license - 1–3 years of experience in commission-based or performance-driven sales, preferably in a call center environment - Strong negotiation, persuasion, and contract-selling skills - Confident communicator with excellent verbal and written communication skills - Effective problem-solver with strong active listening and rapport-building abilities - Competitive, goal-oriented mindset with a proven track record of meeting or exceeding sales metrics - Resilient and adaptable—able to bounce back from setbacks and stay motivated - Positive, can-do attitude with a desire for continuous growth and improvement - Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment - Computer savvy with experience using CRM systems (Salesforce a plus) - High school diploma or GED required - The candidate(s) offered this position will be required to submit to a background investigation Requirements - Compensation is 100% commission, with an average salary ranging from $75k to $100k+ annually Benefits - Paid training - Work From Home Opportunity - Computer Equipment Provided - 401(k) with company match after 90 days of employment - Medical, Dental, and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Paid Time Off - Holiday Pay

Role Description Endurance Warranty LLC is looking for Customer Service Representatives with a positive attitude and attention to detail to facilitate inbound calls, update administrative details of customer accounts, and/or direct calls to the appropriate department as needed. - Handle a high volume of inbound calls from customers and direct them to the proper departments if applicable. - Work closely with other departments to ensure a positive customer experience. - Strong problem-solving skills to quickly identify the root cause of customer issues and resolve them when necessary. - Help explain contract details. - Manage existing customer relationships that give our customers peace of mind and worry-free driving. - Process payments and set up payment arrangements to resolve customer accounts. - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Qualifications - High school diploma or GED required. - Strong COMPUTER LITERACY skills required. - Previous knowledge of a CRM System (is a plus). - Goal-oriented—you set high standards for yourself and work to achieve them. - Excellent verbal and written communication, persuasive speaking and listening skills. - Ability to use good reasoning skills and to adapt on the fly. - Great organizational skills and ability to multitask. - Can work in a fast-paced environment and under pressure. - Available workspace at home that includes: High-Speed Internet at a minimum of 50 Mbps. - Isolated work environment away from others during scheduled shifts. Requirements - The candidate(s) offered this position will be required to submit to a background investigation. Benefits - Paid training. - Work From Home Opportunity. - Computer Equipment Provided. - 401(k) with company match after 90 days of employment. - Medical, Dental, and Vision Insurance. - Voluntary Life Insurance. - Internet Stipend. - Paid Time Off. - Holiday Pay.

Role Description We are seeking a results-driven Director to drive our direct-to-consumer (DTC) growth. This leader will own the development and activation of our customer data strategy, including building and operationalizing a unified customer database to enable scalable, data-driven marketing across TV, digital, and Direct Mail. The headline mandate is concrete: - Stand up the customer database - Advance our use of modeled first-party audiences in direct mail acquisition - Prove measurable lift through rigorous testing This role sits at the intersection of marketing, data science, and customer experience. It will report to the VP, Marketing Analytics with significant CMO and senior marketing leadership team exposure. As a senior individual contributor, the Director will drive outcomes through the managed services vendor and cross-functional agencies. The right person has shipped a customer database or CDP or comparable customer database build and can hold a vendor's modeling team accountable. As the platform’s capabilities mature, this role will become a key thought partner to channel leads for audience strategy and deriving channel-specific insights. Advanced media measurement (MMM, MTA) sits on a longer-term roadmap. Qualifications - 8–12+ years of experience in direct-to-consumer marketing in marketing analytics - Proven success driving measurable growth in customer acquisition - Direct, hands-on experience building or co-leading a CDP or customer database implementation - Background in predictive modeling and statistical analysis (Python, R, or similar) - Advanced SQL skills and experience with BI/visualization tools (Tableau, Power BI, Looker) - Hands-on experience with both digital performance marketing and direct mail programs - Experience with attribution modeling and incrementality testing in a DTC environment - Demonstrated leadership experience managing key relationships within/outside marketing teams and cross-functional initiatives Requirements - Oversee the DTC customer database build and activation across online and offline channels - Partner with external database vendor, internal data engineering team, and external media agencies - Develop advanced audience and segmentation strategies based on behavior, purchase history, and engagement signals - Enable personalization at scale across digital and offline touchpoints - Act as the primary point person for the database partner relationship - Operate as a hands-on partner for campaign execution and audience activation workflows - Partner with Performance Marketing teams to maximize CPS efficiency and growth - Lead development of predictive models with external database vendor - Evaluate vendor-built models for production readiness and quantify their business impact - Own the test and learn agenda for CDP and modeled audience program - Integrate digital data and direct mail strategies for coordinated campaigns - Drive addressable marketing programs using first-party data - Identify opportunities to scale high-performing direct mail programs - Oversee marketing technology and data infrastructure supporting CDP build Benefits - Compensation falls within an annual salary range of $140,000 to $160,000 + annual performance bonus - Opportunity to work in a diverse and inclusive team - Flexible work environment Company Description Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. - Best-in-class auto repair coverage to customers across the country - Embrace the entrepreneurial spirit - Great pay and amazing benefits - Recognized as a top place to work - Continuous and significant growth

Role Description Endurance Warranty Services is hiring a Senior Backend Engineer to help design, build, and scale modern enterprise systems powering critical business operations. In this role, you’ll lead backend development efforts, architect scalable services and data models, and collaborate closely with frontend engineers, product stakeholders, and other technical teams to deliver reliable, high-performance applications. This is a great opportunity for someone who enjoys solving complex backend problems, improving system architecture, mentoring engineers, and helping define engineering best practices in a fully remote environment. What You’ll Do - Design and implement scalable backend services, APIs, and enterprise applications using C# and .NET - Build and maintain clean, efficient, and reliable database architectures using SQL Server and Entity Framework - Develop RESTful APIs and integrations that support internal and customer-facing applications - Collaborate cross-functionally with frontend engineers, product teams, and stakeholders to deliver high-impact solutions - Optimize application performance, database queries, and backend workflows - Drive best practices for backend architecture, code quality, testing, observability, and maintainability - Participate in and lead code reviews, providing constructive feedback and technical guidance - Mentor junior and mid-level engineers through coaching, pairing, and architectural discussions - Troubleshoot production issues and improve system reliability and monitoring - Contribute to technical planning, system design discussions, and long-term platform improvements - Perform other related duties as assigned or as business needs evolve. Tech Stack - Backend: C#, .NET / ASP.NET Core - ORM/Data Access: Entity Framework Core - Database: SQL Server, T-SQL, Stored Procedures - APIs: RESTful Services, JSON APIs - Tools may include Git-based workflows, CI/CD pipelines, Azure, Docker, and modern testing practices Qualifications - Strong professional experience building backend applications with C# and .NET - Deep understanding of relational databases, SQL Server, and query optimization - Experience designing and maintaining scalable APIs and backend services - Strong experience with Entity Framework / EF Core and data modeling - Ability to translate business requirements into scalable technical solutions - Excellent problem-solving skills and strong ownership mentality - Strong communication skills and experience collaborating in remote teams - Experience maintaining and improving production-grade enterprise systems - Comfort making architectural decisions and guiding others through implementation - Practical experience using AI coding assistants (Claude Code, Cursor, Copilot, etc.) in your development workflow Requirements - Experience with microservices or distributed systems - Familiarity with Azure services and cloud-native development - Experience with background processing systems, queues, or scheduled jobs - Experience with authentication/authorization systems and role-based permissions - Exposure to frontend technologies such as React or TypeScript - Experience with automated testing frameworks and integration testing - Familiarity with Docker and containerized environments - Experience with observability, logging, and monitoring platforms - Mentorship or technical leadership experience Benefits - The compensation for this role falls within an annual salary range of $140,000 to $150,000. - The candidate offered this position will be required to pass a pre-employment background check. - Endurance is an E-Verify employer. - Endurance is committed to building a diverse and inclusive team. - Applicants must have existing authorization to work in the U.S., as we are unable to offer new visa sponsorship. Physical Requirements - Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing. - Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging. - In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required. - Must be able to lift 25 pounds. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

Job Description: Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts. Key Responsibilities : - Consistently increase retention rates and achieve retention goals. - Superb listening skills with the ability to overcome customer's initial concerns and objections Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides. - Strong background in a call-center environment - CRM and technology aptitude to handle multiple platforms at a high volume and fast pace - Influence customers to recognize the value of our contracts and identify new opportunities. Retain their business and educate the customer to understand the risks associated with canceling their contract. - Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations. - Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving! - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Other duties as assigned or as business needs arise. Keys to Success: - High school diploma or GED certificate. - Minimum 2 years of Retention experience or in a similar role - Minimum 2 years of Sales experience - Experience in customer support and conflict resolution. - Computer proficiency. - Phone communication skills. Compensation: $18.00 + Commission The candidate(s) offered this position will be required to submit to a background investigation. Endurance is an E-Verify employer. PHYSICAL REQUIREMENTS: - Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing - Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging. - In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required. - Must be able to lift 25 pounds. Our benefits include: - Benefits as an industry leader, Endurance provides competitive compensation with full and part time opportunities—but that’s just the beginning. - Competitive salary with uncapped commission potential. - Paid training and upward mobility —we invest in your growth. - 401(k) with company match after 90-days of employment - Medical, Dental and Vision Insurance - Voluntary Life Insurance - Internet Stipend - Casual dress code - A company culture that supports balancing your work and personal life, including company events, bonding experiences, and a work-from-home environment Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

Role Description Want to work in a fast-paced environment that has unlimited earning potential? Then Endurance is the place for you! Endurance is looking for bright, outgoing, and energetic individuals to join our growing team of Retention Representatives! As a Retention Representative, your duty is to retain business clients and further educate current customers on the value of retaining their Vehicle Service Contracts. - Consistently increase retention rates and achieve retention goals. - Superb listening skills with the ability to overcome customer's initial concerns and objections. - Ability to keep customers on board through the reiteration of why they purchased a Vehicle Service contract and the continued benefit that the contract provides. - Strong background in a call-center environment. - CRM and technology aptitude to handle multiple platforms at a high volume and fast pace. - Influence customers to recognize the value of our contracts and identify new opportunities. - Retain their business and educate the customer to understand the risks associated with canceling their contract. - Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint payment strategies to eliminate those causes and work with clients to implement feasible contract negotiations. - Help explain contracts and manage existing customer relationships that give them their own piece of mind and worry-free driving! - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. Qualifications - High school diploma or GED certificate. - Minimum 2 years of Retention experience or in a similar role. - Minimum 2 years of Sales experience. - Experience in customer support and conflict resolution. - Computer proficiency. - Phone communication skills. - The candidate(s) offered this position will be required to submit to a background investigation. Requirements - Compensation: $18.00 + Commission. Benefits - Competitive salary with uncapped commission potential. - Paid training and upward mobility —we invest in your growth. - 401(k) with company match after 90-days of employment. - Medical, Dental and Vision Insurance. - Voluntary Life Insurance. - Internet Stipend. - Casual dress code. - A company culture that supports balancing your work and personal life, including company events, bonding experiences, and a work-from-home environment. Company Description Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

JOB SUMMARY: A Claims Invoice Processor is responsible for receiving, verifying and issuing payments to repair facilities, vendors and contract holders. This position also includes answering internal and external phone inquiries and providing information and explanations on the various levels of contract coverage and terms. KEY RESPONSIBILITIES: - Review invoices for accuracy and issue payment to repair facilities nationwide - Analyze information in contracts and claim system to apply appropriate benefit amounts - Distribute internal information to aid Claims Adjudication Department - Answer phone inquiries and provide information and explanations on the various levels of contract coverage and terms - Manage workflow, process and complete all payment requests and documents according to established procedures - Be a team member, work effectively in a friendly team environment - Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management. - Other Job Duties, as assigned JOB QUALIFICATIONS: - Minimum High School graduate or GED is Required - Strong organizational and customer service skills with ability to problem solve and multitask must be detail oriented with a high level of accuracy in data entry skills. - The ability to maintain confidentiality of sensitive information - Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management and customers, call center experience preferred. - Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 40 wpm, and document information while discussing the claim over the phone. - The candidate(s) offered this position would be required to submit to a background investigation. Compensation: $18.00/hour Our benefits include: Benefits As an industry leader, Endurance provides competitive compensation with full and part time opportunities—but that’s just the beginning. - Competitive salary - 401(k) with company match after 90-days of employment - Medical, Dental and Vision Insurance - Voluntary Life Insurance - Internet Stipend - A company culture that supports balancing your work and personal life, including company events, bonding experiences and a work from home environment Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.

Job Summary As a Claims Support Specialist, you will provide a vital administrative and customer support function related to the accurate and timely processing of claims. You will be responsible for the daily tracking and follow-up on all parts and services ordered by the Adjusters during a claim. You will engage with Contract holders and repair facilities via phone, email, and chat to ensure the performance of our parts, inspection, and fleet repair vendors meets expectations. You will work closely with internal and external customers to provide or ensure timely receipt, review, and execution of our parts, inspections, and document requests. Key Responsibilities: - Providing timely and accurate responses to claims and/or contract issues - Monitoring numerous Teams channels and group chats - Maintaining constant communication and professionalism - Inter and intra-department communication via email, Teams chat, & phone calls - Correspond with and assist Managers and Agents. - Research and resolve customer issues (parts suppliers, inspection companies, labs, etc.) - Follow up on requested inspections, parts orders, oil labs, etc. - Follow up on all document requests - Other duties as assigned Key to Success: - Possess an understanding of automotive service/parts departments (preferred) - Posses a strong set of interpersonal skills - Exceptional customer service skills. - High level of accuracy in data entry skills. - Have a strong code of ethics - Perform well under pressure - Be task/goal oriented - Have good organizational and time management skills - Posses an excellent attendance record - Basic understanding of Excel - Strong negotiation skills - Possess critical thinking skills and decision-making abilities. - Be adaptable and flexible - Be dependable The candidate(s) offered this position will be required to submit to a background investigation. Compensation: $18-$22/hour Our Benefits Include: As an industry leader, Endurance provides competitive compensation with full-time opportunities, but that’s just the beginning. Our benefits include: - Work From Home - Computer Equipment Provided - Paid training - 401(k) with company match after 90-days of employment - Medical, Dental and Vision Insurance - Voluntary Life Insurance - Internet Stipend Learn more about life at Endurance—connect with us on LinkedIn, Facebook, Instagram and Twitter. Equal Employment Opportunity Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. Endurance Warranty is an E-Verify Company. About Endurance Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we’re growing rapidly. We’re a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you’ll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow. When you work for Endurance, you’re working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we’re proud to work as a diverse team to serve our customers and our community. Therefore, we’ve been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power’s “50 Best Companies to Sell For” and consistently makes industry lists from Crain’s and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well—Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites. Come accelerate your career with us. We’ll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.