BMC Software

Role Description The Hotline Operator plays a critical role at SafeSpot as the frontline point of contact with our callers. They will be responsible for managing incoming calls and talking with callers using a harm reduction framework. Hotline calls are opportunities to engage people who use drugs in meaningful conversation. - Comfortable talking to people who are actively using drugs. - Engage with callers from diverse backgrounds and experiences. - Possess excellent communication skills. - Maintain a calm demeanor in potentially challenging situations. - Strong dedication to saving lives through prompt and compassionate actions. - This role is “pay per call” with monthly call requirements to stay active on the team. Qualifications - Excellent communication skills. - Ability to engage with diverse populations. - Experience in harm reduction frameworks is a plus. Requirements - Part-time schedule. - Ability to manage incoming calls effectively. - Comfort with potentially challenging conversations. Benefits - Medical, dental, vision, and pharmacy benefits. - Discretionary annual bonuses and merit increases. - Flexible Spending Accounts. - 403(b) savings matches. - Paid time off. - Career advancement opportunities. - Resources to support employee and family well-being. Company Description SafeSpot is a service of the Grayken Center for Addiction at Boston Medical Center and provides critical support, resources, and assistance to individuals at risk of overdose. Our hotline operates 24/7, offering confidential and compassionate assistance to callers seeking help, information, and referrals to local treatment and support services. SafeSpot aims to reduce overdose deaths and improve access to addiction treatment and support across the state of Massachusetts.

Role Description The Research Finance Analyst II is the key sponsored program financial contact for the departmental administrators, principal investigators and BMC central research administration related to monitoring, controlling and reporting of grants and contracts. The position performs, on a daily basis, analysis of accounts and communication with the BMC research community, sponsors, and central BMC research administration personnel. The Research Finance Analyst is responsible for the monitoring and communicating about the fiscal management of grants and contracts in accordance with government regulations, sponsor requirements, and Hospital policy. Job Responsibilities - Assigned a sponsored projects portfolio, performing all grant related post-award financial functions according to the terms and conditions of the sponsor, including: - Budget and expense analysis - Monthly invoicing - Financial reporting - Labor distribution changes - Re-budgeting - Reviews contracts and new awards to assess impact on financial management of awards and provides feedback to Sponsored Programs Administration. - Communicates with investigators and/or department administrators regarding post-award financial management of sponsored funds, including: - Spending versus budget - Unbilled and billed amounts - Aged receivables/collection items - Un-reconciled accounts - Deficits - Performs all grant closeout functions according to the terms and conditions of the sponsor and Hospital policy, including: - Reconciliation of the grant - Preparation and submission of financial reports - Final invoicing - Purchase order liquidations - Carryover of available funds - AR follow-up - Communicates with sponsors for problem resolution, outstanding receivables, budget adjustment, and information gathering. - Develops knowledge of Hospital policies and Federal and Non-Federal regulations, including: - OMB 2 CFR 200 (Uniform Guidance) - 45 CFR Appendix IX to Part 75 - PHS grants policy statement - Other grantors awarding of grants or contracts to Boston Medical Center - May be responsible for one or more ongoing general department responsibilities as assigned by the Manager, Research Finance, including: - Accounts receivable management - Vendor invoices/uploads - Processing journal entries - Purchase order management - LOC draw prep - BU salary approvals and monthly invoice/upload - FFR and grant ending notifications - Manages submonitoring and payment of subinvoices for the institution. - Performs analysis and support for ad hoc projects as needed from management. - Assists in supporting internal and external sponsor audits, pulling together supporting documentation and liaising with department staff to meet audit needs. Qualifications - BS/BA or equivalent work experience preferred, preferably in Accounting, Finance, or Business - HS Diploma/GED required Requirements - Requires two to five years of relevant work experience - Strong Preference for post-award Research Finance experience with grants and contracts Knowledge & Skills - Strong computer skills, including a comprehensive knowledge of Microsoft Office, particularly Excel - Strong interpersonal skills with a high degree of analytical ability - Effective communication skills, both verbally and written - Strong deductive reasoning skills - Ability to work both independently and as part of a team Benefits - Competitive pay - Tuition reimbursement and tuition remission programs - Highly subsidized medical, dental, and vision insurance options - Access to ongoing training and development opportunities - Engagement in groundbreaking research projects Compensation Range $62,500.00 - $91,000.00. This range offers an estimate based on the minimum job qualifications. Our approach to determining base pay is comprehensive, considering education, experience, skills, and certifications/licensures as they relate to position requirements.

Role Description The Hotline Operator plays a critical role at SafeSpot as the frontline point of contact with our callers. They will be responsible for managing incoming calls and talking with callers using a harm reduction framework. Hotline calls are opportunities to engage people who use drugs in meaningful conversation. - Comfortable talking to people who are actively using drugs. - Engage with callers from diverse backgrounds and experiences. - Possess excellent communication skills. - Maintain a calm demeanor in potentially challenging situations. - Demonstrate a strong dedication to saving lives through prompt and compassionate actions. This role is “pay per call” and has monthly call requirements in order to stay active on the team. Qualifications - Excellent communication skills. - Ability to engage with diverse populations. - Calm demeanor in challenging situations. - Dedication to harm reduction and saving lives. Requirements - Part-time schedule. - Monthly call requirements to remain active on the team. Benefits - Medical, dental, and vision benefits. - Discretionary annual bonuses and merit increases. - Flexible Spending Accounts. - 403(b) savings matches. - Paid time off. - Career advancement opportunities. - Resources to support employee and family well-being. Compensation Range $16.35 - $22.84. This range offers an estimate based on the minimum job qualifications. A broad range of factors is considered when making an offer, including education, experience, skills, and certifications/licensures as they relate to position requirements. Equal Opportunity Employer/Disabled/Veterans. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website, and applications are received only through our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Role Description This position is part of a study entitled, “Stepped Care for Posttraumatic Stress Disorder (PTSD),” which aims to provide a stepped care model for PTSD in BMC primary care patients 18+. The Research Assistant will assist with data collection by: - Conducting clinical interviews and administering surveys - Participant scheduling and correspondence - Reviewing recorded clinical interviews - Attending team meetings STEPPS duties include: - Recruitment of individuals with PTSD - Pre-screening/scheduling - Data collection through interviews, surveys, and electronic medical record data extraction - Coordination of study visits and meetings associated with the conduct of a clinical trial study The RA will have the unique opportunity to collaborate with a multidisciplinary team across primary care and psychiatry. There will also be opportunities to collaborate on posters and papers, if interested. Qualifications - Bachelor’s degree is required by time of hire - Degree in Psychology is preferred - 1-2 years of research or relevant clinical experience is preferred - Experience in Psychological Research or Mental Health clinical studies preferred Requirements - Ability to read and write fluently in English required - Ability to speak Spanish is preferred - Must have the ability to take initiative and handle multiple priorities and tasks - Ability to communicate effectively (listen and build trust) and be non-judgmental with people of different gender, sexual orientation, socio-economic status, ethnic, language, and cultural backgrounds - Proficiency with Microsoft Office applications (i.e. MS Word, Excel, Access, PowerPoint, Outlook) and web browsers - Experience with statistical software (SPSS) a plus - Must successfully complete training in human subjects research certification Benefits - Competitive pay - Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will enhance your skills and expand your knowledge base, especially for individuals pursuing careers in medicine or biomedical research - Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science

Role Description The Hotline Operator plays a critical role at SafeSpot as the frontline point of contact with our callers. They will be responsible for managing incoming calls and talking with callers using a harm reduction framework. Hotline calls are opportunities to engage people who use drugs in meaningful conversation. - Comfortable talking to people who are actively using drugs - Ability to engage with callers from diverse backgrounds and experiences - Excellent communication skills - Calm demeanor in potentially challenging situations - Strong dedication to saving lives through prompt and compassionate actions This role is “pay per call” and has monthly call requirements in order to stay active on the team. Qualifications - Excellent communication skills - Ability to engage with diverse populations - Experience in harm reduction frameworks is a plus Requirements - Part-time schedule - Monthly call requirements to maintain active status Benefits - Medical, dental, and vision benefits - Discretionary annual bonuses and merit increases - Flexible Spending Accounts - 403(b) savings matches - Paid time off - Career advancement opportunities - Resources to support employee and family well-being Company Description SafeSpot is a service of the Grayken Center for Addiction at Boston Medical Center and provides critical support, resources, and assistance to individuals at risk of overdose. Our hotline operates 24/7, offering confidential and compassionate assistance to callers seeking help, information, and referrals to local treatment and support services. SafeSpot aims to reduce overdose deaths and improve access to addiction treatment and support across the state of Massachusetts.

Title: Mainframe Customer Success Specialist Location: United States Job Description: Basic Information Job Name Sr Customer Success Specialist - USA Country United States State NA Date Published 04-Jun-2026 Job ID 47058 Travel up to 25% Additional Locations Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC This role can be based remotely in United States Description and Requirements CareerArc Code CA-PF Remote: #LI-Remote BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world's largest organizations so they can seize a competitive advantage. Customer Success brings the transcendent customer experience to life by enabling customers to achieve the value and impact of their BMC investments. Customer Success accelerates value realization through core business outcomes and product adoption, mitigating risk, cultivating relationships, removing friction, and improving customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! Responsibilities: - Become the post-sales customer success leader for your assigned accounts and provide them with a deliverable Success Blueprint in combination with exceptional customer management experience at the executive and technical level. - Build and deliver tailored Success Blueprint aligned to customers' business goals and provide customized usage/adoption recommendations, risk identification, mitigation, and governance advice. - Be responsible for driving customer adoption and success. - Serve as an escalation point for customer issues impacting their success to drive risk mitigation. - Able to maintain cross-functional relationships account system (Sales, Services, Engineering, Marketing, Product Management, and support) with the goal of owning the post-sale strategy and customer satisfaction. - As a BMC employee, use the opportunity to learn, be included in global projects, challenge yourself and be the innovator in solving everyday problems. Requirements: - Excellent communication skills (verbal & written) in English and Spanish, along with strong customer handling skills. - Proven consulting, problem-solving, analytical, organizational, and time management skills with the ability to handle multiple tasks concurrently. - Expertise and experience dealing with large, complicated, political accounts at senior IT and business levels, preferably with recent direct hands-on executive experience. - Prior experience in cross‑functional alignment with Sales, Pre-sales, Services, Engineering, Support, and Product teams is preferred. - Prior experience with in-depth and wide-scale diverse portfolio engagements including leading and facilitating executive meetings and workshops. - Ability to learn and effectively utilize Customer Support tools/resources and inquisitiveness to learn new products and ideas. - 10+ years of deep expertise in z/OS systems, BMC/competitor Mainframe Tools/Utilities (such as Operations, Development, DB2, and Security). - Understanding of customer challenges in large mainframe environment and the ability to address them. - Good understanding of cloud technologies. - BS degree in Computer Science or related technical field OR equivalent experience. #LI-Remote Our commitment to you! BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $114,525 - $190,875 Min salary 114,525 Mid point salary 152,700 Max salary 190,875 Min Salary - NEW 114,525 Max Salary - NEW 190,875 - Go back

Role Description The Hotline Operator plays a critical role at SafeSpot as the frontline point of contact with our callers. They will be responsible for managing incoming calls and talking with callers using a harm reduction framework. Hotline calls are opportunities to engage people who use drugs in meaningful conversation. - Comfortable talking to people who are actively using drugs. - Engage with callers from diverse backgrounds and experiences. - Possess excellent communication skills. - Maintain a calm demeanor in potentially challenging situations. - Strong dedication to saving lives through prompt and compassionate actions. - This role is “pay per call” with monthly call requirements to stay active on the team. Qualifications - Excellent communication skills. - Ability to engage with diverse populations. - Experience in harm reduction frameworks is a plus. Requirements - Comfortable with potentially challenging situations. - Dedication to compassionate actions. Benefits - Medical, dental, and vision benefits. - Discretionary annual bonuses and merit increases. - Flexible Spending Accounts. - 403(b) savings matches. - Paid time off. - Career advancement opportunities. - Resources to support employee and family well-being. Company Description SafeSpot is a service of the Grayken Center for Addiction at Boston Medical Center and provides critical support, resources, and assistance to individuals at risk of overdose. Our hotline operates 24/7, offering confidential and compassionate assistance to callers seeking help, information, and referrals to local treatment and support services. SafeSpot aims to reduce overdose deaths and improve access to addiction treatment and support across the state of Massachusetts.

Title: Senior Director Product Management - SaaS Location: United States Remote 46579 Travel up to 25% Job Description: Travel up to 25% Additional Locations Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC This role can be based remotely in United States Looking for more details about our benefits? You can also learn all about them by clicking HERE Description and Requirements #LI-BS1 Remote: #LI-Remote BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world's largest organizations so they can seize a competitive advantage. We're looking for an accomplished and strategic Senior Director of Product Management to lead the vision, strategy, and execution of BMC's Control-M SaaS platform. Control-M is a mission-critical orchestration solution trusted by the world's largest enterprises. In this role, you'll define the roadmap and business direction for the cloud-native evolution of Control-M, ensuring it continues to deliver unmatched reliability, scalability, and value for complex enterprise environments. You'll partner closely with engineering and executive leadership to shape product architecture, make key trade-offs, and guide cross-functional teams in delivering a modern, customer-centric SaaS experience. This includes leading our UI transformation, integrating cutting-edge capabilities (including AI-powered features), and driving sustained growth across enterprise accounts. Here is how, through this exciting role, YOU will contribute to BMC's and your own success: - Define and own the product vision, strategy, and multi-year roadmap for Control-M SaaS. - Collaborate closely with engineering leadership on architecture, scalability, and performance trade-offs. - Lead customer engagement and design collaboration, ensuring the product evolution reflects real-world enterprise needs. - Oversee UI modernization efforts, partnering with UX teams and customers to deliver intuitive, next-gen experiences. - Drive go-to-market strategy and commercial model evolution, working with Sales, Marketing, and Customer Success to expand adoption and retention. - Develop clear business cases, pricing, and competitive positioning for new SaaS features and offerings. - Partner with ecosystem and partner program leaders to extend Control-M's capabilities and integrations. - Represent the product externally and internally as a strategic thought leader. To ensure you're set up for success, you will bring the following skillset & experience: - 12+ years of progressive product management leadership in enterprise SaaS, including experience scaling large, mission-critical platforms. - Proven success managing complex customer bases with stringent availability, compliance, and operational requirements. - Strong technical acumen, you should have an ability to engage deeply with engineering on system design and architectural trade-offs. - Experience driving UI or UX transformations, including customer co-design or partner collaboration. - Understanding of SaaS commercial models, lifecycle metrics, and monetization strategies. - Excellent communication and stakeholder management skills, from technical teams to C-suite executives. - Bachelor's or Master's degree in Computer Science, Engineering, or related field Whilst these are nice to have, our team can help you develop in the following skills: - Experience delivering or integrating AI-driven features or workflows. - Familiarity with or passion for the agentic AI ecosystem and its enterprise applications. - Background in the workload automation, orchestration, or scheduling domain. - MBA or formal leadership/business training. #LI-Remote Our commitment to you! BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU! If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process. The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits. At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $197,250 - $328,750 Min salary 197,250 Mid point salary 263,000 Max salary 328,750 Min Salary - NEW 197,250 Max Salary - NEW 328,750 - Go back

Role Description Oversees a team of analysts responsible for the coordination, training and implementation of Epic Radiant and other clinical applications (e.g. Powerscribe). Their primary responsibility is to ensure that applications are well supported and that implementations are properly executed to meet organizational standards. The Team Lead must possess a thorough understanding of medical terminology, technology and clinical workflows. - Responsible for coordinating training, troubleshooting, configuration and error resolution for new and existing applications. - Work closely with end-users and ITS management staff to manage the development and implementation of new features and functions. - Partner with assigned departments to identify user requirements, utilize available technologies, develop detailed interface and conversion specifications, and recommend software solution options. - Lead in the development and implementation of new features or enhancements for large scale projects. - Provide oversight and project management to a team of analysts for other projects. Qualifications - Bachelor's degree required. - Epic Radiant certification required. - Five years of information systems experience as a senior clinical/business analyst or project manager required. Requirements - Demonstrated management ability. - Demonstrated analytical, problem-solving and conceptual skills. - Strong software and application knowledge with base knowledge of relevant technologies, operating systems. - Excellent verbal and written communication skills. - Capable of supervising all aspects of day-to-day operations and support. - Solid understanding of business environment and operations. - Able to identify complex problems, their probable causes, their impact on operations, report them to the appropriate parties, offer possible solutions, and decide on the optimal course of action. - Able to independently and/or collaboratively bring problems to complete resolution. - Close attention to detail, ability to carefully monitor processes and organize and maintain a system of records. - Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well. - Provide quality customer service and serve as an exemplary representative of Information Systems. - On-going communication, feedback and follow-through with customers/peers are essential. - Negotiate and acquire resources as necessary to appropriately implement projects. - Assure work assignments for team are completed in accordance with an established project timeline. - Maintain a high level of confidentiality regarding patient and staff information. Benefits - Compensation range: $89,500.00 - $130,000.00. - Generous total compensation including benefits (medical, dental, vision, pharmacy). - Discretionary annual bonuses and merit increases. - Flexible Spending Accounts. - 403(b) savings matches. - Paid time off. - Career advancement opportunities. - Resources to support employee and family well-being.

Role Description Under the supervision of the Director, Medical Affairs & Credentialing and Manager of Provider Enrollment, is responsible for the timely credentialing for all Medical-Dental Staff and enrollment of all new and existing practitioners with third party payors. - Requests and obtains provider data. - Maintains provider information in existing computer software systems. - Requires strong organizational skills and attention to detail. - Ability to work in a varied and busy atmosphere. - Independently organize and prioritize workload to support the goals of the Boston Medical Center Health System. - Maturity, discretion, and ability to maintain confidentiality are of utmost importance. Qualifications - Associates degree or equivalent experience. - Bachelor’s degree preferred. - 1 - 3 years' experience in a healthcare system, group practice, Medical Staff Office, credentials verification organization, or health plan; or related experience. Requirements - Knowledge of provider credentialing and/or enrollment required. - Ability to work well with all levels of personnel to establish and maintain harmonious working relationships. - Strong communication, time management, and organizational skills required. - Ability to prioritize duties and meet deadlines. - Ability to consolidate information from various sources. - Ability to identify problems in the credentialing and enrollment process. - Strong problem-solving skills needed to resolve any issues as they arise. - Proficiency with Microsoft Office applications (i.e. MS Word, Excel, Access, PowerPoint, Outlook) and web browsers. - Experience with CAQH system and third-party insurance websites. - Promotes and maintains a professional demeanor both personally and professionally. - Able to function independently and perform routine department procedures without supervision. - Proven ability to maintain sensitive and confidential information. Benefits - Compensation Range: $21.39 - $30.05. - Generous total compensation that includes benefits (medical, dental, vision, pharmacy). - Discretionary annual bonuses and merit increases. - Flexible Spending Accounts. - 403(b) savings matches. - Paid time off. - Career advancement opportunities. - Resources to support employee and family well-being.