Role Description The Service Contract & Renewal Specialist is primarily responsible for providing pre-sales and renewal support, such as asset verification, pricing, and contract generation for Third Party service offerings. The role serves as a liaison between Sales, Engineering, Administration, and Carousel customers to deliver Carousel’s Customer Success Obsessed approach. - Actively manages medium and large customer renewals from identification to renewal decision to ensure that renewals flow smoothly through the process and that renewal decisions are reached by targeted dates. - Manages Sales Force Opportunity queue to ensure SLAs and quality metrics are consistently met. - Ensures proper processing practices are upheld including proper pricing, costs, and margin for all product lines for opportunities. - Stays up to date with correct stage listed for status for each opportunity and enters notes where appropriate so all parties involved know current status. - Processes signed contracts and purchase orders when obtained. - Closes opportunities confirming all pricing is accurate and all applicable documents are in the deal summary. - Conducts complex account, contract, and record keeping analysis to present correct and concise asset lists for upcoming maintenance renewals. - Obtains maintenance pricing that follows NWN and partner negotiated discounts. - Engages directly with manufacturers to obtain competitive pricing when applicable. - Generates pre-sales and renewal contracts for maintenance and/or service offers. - Drives the consolidated contract/invoice request process (customer driven) getting all teams together to provide their piece in a timely manner. - Escalates issues when necessary. - Ensures on-time closure of maintenance agreements. - Serves as the maintenance subject matter expert assisting both internal and external customers with account and contract research and analysis. - Achieves sales objectives, productivity requirements, and other key performance indicators as determined by sales management. Qualifications - Bachelor's degree or equivalent combination of education and work experience. Required - Previous work experience in a communications or business environment for a minimum of one year. Required - Excellent verbal and written communication skills. - Strong organizational and time management skills. - The ability to work independently and under pressure. - Strong working knowledge of Microsoft Office Suite, especially Excel, Word, and Outlook. - Ability to manage multiple projects with competing priorities and deadlines. - Excellent troubleshooting skills and technology savvy with strong PC knowledge. - Knowledge of Cisco services required. Benefits - Comprehensive benefits package including medical, dental, and vision plans. - Health Savings Account (HSA) and Flexible Spending Accounts (FSAs). - Income protection through disability and life insurance. - 401(k) with company match. - Unlimited PTO and paid company holidays. - Hybrid/remote work options. - Paid bonding leave for eligible employees. - Employee discounts and access to Employee Assistance Program (EAP). - Additional offerings including accident, critical illness, long-term care, and hospital indemnity coverages. - Legal and identity theft protection, pet insurance, supplemental life insurances. - Referral bonuses and charitable donation matching. - Allowances for eligible roles.

Role Description We are seeking a dedicated Customer Service Escalation Specialist to join our team. This role involves managing escalated and complex customer matters received through phone calls, emails, and processing requests. The ideal candidate will possess strong problem-solving and troubleshooting skills, as the position requires making decisions beyond standard guidelines. Please note this role is not part of the New Business/Renewal Underwriting Department. Essential Functions - Handle escalated phone calls referred by the front-line customer service team - Research and make decisions on escalated endorsements - Assess and determine reinstatement for policies canceled due to non-payment - Respond to and triage emails from internal departments, making appropriate decisions - Provide written responses to customer questions and concerns - Assist in conducting quality reviews of customer service calls and related transactions - Identify trends in customer service and processing issues, recommending procedural changes focused on retention and enhancing customer experience - Identify opportunities for system improvements and provide actionable recommendations - Offer support during catastrophic weather events as needed - Perform other duties and projects as assigned Qualifications - Valid Florida Insurance License (2-20 or 20-44) - High school diploma is required; college education is preferred - Minimum of 5 years of current experience in Florida homeowners insurance, either in an agency or underwriting setting - Bilingual in English and Spanish is preferred - Experience or education in training and procedural documentation is a plus Essential Skills - Advanced knowledge of Florida homeowners coverage, industry challenges, and basic underwriting practices - Strong analytical and critical thinking skills with the ability to think strategically - Exceptional attention to detail, particularly in complex or sensitive cases - Proven ability to collaborate effectively across teams to resolve high-priority issues - Excellent time management skills and the ability to adapt to changing priorities - Strong work ethic and discipline, especially while working remotely - Outstanding written communication skills, including excellent editing and proofreading abilities for professional correspondence - Excellent oral and interpersonal communication skills, maintaining professionalism under stress and effectively engaging with various audiences - Ability to demonstrate empathy while remaining objective - A proactive mindset with a “can do” attitude - Advanced proficiency in Microsoft Office, particularly Excel and Word Requirements - Must reside in the State of Florida for this position - Schedule of 11AM - 8PM ET + shift differential Equal Employment Opportunity WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities. Notice to Third Party Agencies WRM does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WRM’s Human Resources Department, WRM reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.

Role Description ASESOR(A) DE RETENCIONES CLARO PERÚ – CAMPAÑA CONTACTADOS - Gestión 100% Remota (Lima, Callao y Provincias) - Planilla completa desde el primer día - Capacitación virtual pagada (S/390) - Bono de internet mensual (S/70) - Ingreso inmediato bajo contrato FUNCIÓN PRINCIPAL: Contactar a clientes de Claro que desean cambiarse a otro operador, brindándoles beneficios y alternativas para lograr su permanencia en la compañía. HORARIO: Lunes a Domingo, 1 día de descanso rotativo, Rango horario Full Time: Mediodía a 10:00 p.m. Qualifications - PC o Laptop propia - Windows 11 o superior - Mínimo 8 GB de RAM - Internet cableado estable Requirements - Sueldo básico: S/1130 - Bono de productividad: Hasta S/300 - Bono de bienvenida: S/100 - Bono de permanencia: S/200 - Bono de internet: S/70 Benefits - Planilla completa desde el primer día - Pagos puntuales - Línea de carrera - Excelente clima laboral - Incentivos y concursos - Convenios corporativos - Campañas de salud y soporte psicológico gratuito

Role Description ASESOR(A) DE RETENCIONES CLARO PERÚ – CAMPAÑA CONTACTADOS - Gestión 100% Remota (Lima, Callao y Provincias) - Planilla completa desde el primer día - Capacitación virtual pagada (S/390) - Bono de internet mensual (S/70) - Ingreso inmediato bajo contrato FUNCIÓN PRINCIPAL: Contactar a clientes de Claro que desean cambiarse a otro operador, brindándoles beneficios y alternativas para lograr su permanencia en la compañía. HORARIO: Lunes a Domingo, 1 día de descanso rotativo, Rango horario Full Time: Mediodía a 10:00 p.m. CAPACITACIÓN VIRTUAL PAGADA: - Modalidad virtual - Horario: Lunes a sábado de 12:00 p.m. a 8:00 p.m. - Pago total de capacitación: S/390 Qualifications - PC o Laptop propia - Windows 11 o superior - Mínimo 8 GB de RAM - Internet cableado estable Benefits - Planilla completa desde el primer día - Pagos puntuales - Línea de carrera - Excelente clima laboral - Incentivos y concursos - Convenios corporativos - Campañas de salud y soporte psicológico gratuito Requirements - Sueldo básico: S/1130 - Bono de productividad: Hasta S/300 - Bono de bienvenida: S/100 - Bono de permanencia: S/200 - Bono de internet: S/70