NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score.
Renewal Specialist
Location
United States
Posted
5 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Renewal Specialist
NWN Carousel
Role Description The Service Contract & Renewal Specialist is primarily responsible for providing pre-sales and renewal support, such as asset verification, pricing, and contract generation for Third Party service offerings. The role serves as a liaison between Sales, Engineering, Administration, and Carousel customers to deliver Carousel’s Customer Success Obsessed approach. - Actively manages medium and large customer renewals from identification to renewal decision to ensure that renewals flow smoothly through the process and that renewal decisions are reached by targeted dates. - Manages Sales Force Opportunity queue to ensure SLAs and quality metrics are consistently met. - Ensures proper processing practices are upheld including proper pricing, costs, and margin for all product lines for opportunities. - Stays up to date with correct stage listed for status for each opportunity and enters notes where appropriate so all parties involved know current status. - Processes signed contracts and purchase orders when obtained. - Closes opportunities confirming all pricing is accurate and all applicable documents are in the deal summary. - Conducts complex account, contract, and record keeping analysis to present correct and concise asset lists for upcoming maintenance renewals. - Obtains maintenance pricing that follows NWN and partner negotiated discounts. - Engages directly with manufacturers to obtain competitive pricing when applicable. - Generates pre-sales and renewal contracts for maintenance and/or service offers. - Drives the consolidated contract/invoice request process (customer driven) getting all teams together to provide their piece in a timely manner. - Escalates issues when necessary. - Ensures on-time closure of maintenance agreements. - Serves as the maintenance subject matter expert assisting both internal and external customers with account and contract research and analysis. - Achieves sales objectives, productivity requirements, and other key performance indicators as determined by sales management. Qualifications - Bachelor's degree or equivalent combination of education and work experience. Required - Previous work experience in a communications or business environment for a minimum of one year. Required - Excellent verbal and written communication skills. - Strong organizational and time management skills. - The ability to work independently and under pressure. - Strong working knowledge of Microsoft Office Suite, especially Excel, Word, and Outlook. - Ability to manage multiple projects with competing priorities and deadlines. - Excellent troubleshooting skills and technology savvy with strong PC knowledge. - Knowledge of Cisco services required. Benefits - Comprehensive benefits package including medical, dental, and vision plans. - Health Savings Account (HSA) and Flexible Spending Accounts (FSAs). - Income protection through disability and life insurance. - 401(k) with company match. - Unlimited PTO and paid company holidays. - Hybrid/remote work options. - Paid bonding leave for eligible employees. - Employee discounts and access to Employee Assistance Program (EAP). - Additional offerings including accident, critical illness, long-term care, and hospital indemnity coverages. - Legal and identity theft protection, pet insurance, supplemental life insurances. - Referral bonuses and charitable donation matching. - Allowances for eligible roles.
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