• Provide strategic leadership, vision, and support to the project teams, ensuring alignment with the company's goals and client expectations
• Drive PM performance, project quality delivery, milestone timeline adherence, financial margin optimization, and customer satisfaction through efficient and effective directorship
• Ensure project teams prepare project plans to meet contracted services and timelines
• Engage in UBC cross-functional interactions to address project needs and drive problem resolution; facilitate the involvement of Senior Management as necessary
• Attend/participate in project internal / external meetings, and audits as needed
• Lead and mentor multidisciplinary project teams, including Project Managers, Operations teams, vendors, and other functional staff, ensuring effective communication, collaboration, and performance of project deliverables according to contract terms
• Select, contract, and manage external vendors and subcontractors, when necessary, while maintaining quality and cost-effectiveness
• Monitor delivery of projects per scope and budgets, and demonstrate strong oversight of financial health for assigned projects
• Oversee project budgets, resource expenditures, and effectively drive compliance with forecasting, invoicing, revenue recognition, out-of-scope management, and contract modifications
• Proactive, ongoing identification of project risks and development of mitigating strategies to minimize their impact on projects effectively
• Serve as the UBC senior operational contact with clients for all project related items, maintaining strong relationships, addressing their needs, and providing regular project updates
• Implement quality control measures to maintain the highest standards of data integrity, patient safety, and protocol compliance
• Prepare, maintain, and deliver high quality project progress reports, metrics, and other outputs to clients and UBC senior management
• Assist, as directed, on specific business development opportunities and collaborate with UBC Business Development to develop and grow UBC client relationships and maximize business opportunities
• Responsible for the development, implementation, and project management process compliance for global projects
• Lead, innovate, and develop operational strategies that meet requirements and maximize project delivery success
• Identify, develop, and implement improvements to UBC processes, quality, and overall project delivery
• Contribute to UBC meetings, training activities, and cross-functional activities as appropriate
• Implement creative resourcing solutions to maximize productivity and utilization of the team
• Manage the process of identifying/tracking staffing requirements and liaise with Human Resources regarding strategy, hiring, and onboarding project management resources
• Prepare procedures, SOPs, guidelines and other standard materials for department
• Ensure staff are adequately trained on applicable SOPs, processes, and systems
• Ensure timely completion of timesheets and expense reporting by assigned staff
• Ensure timely completion of required UBC and project specific training by assigned staff
