City of Hope

Role Description Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. This is a Fully Remote Opportunity within the United States. The Supervisor, Charge Capture plays a critical role in ensuring accurate and timely charge entry across the CAP sites. This leader oversees a team of charge capture specialists and is responsible for: - Driving productivity - Maintaining high-quality standards - Implementing best practices that align with organizational goals - Identifying trends impacting charge capture and communicating with the sites supported - Mentoring the team while setting an example consistent with COH mission, vision, value, and bond - Having a strong understanding of CPT/HCPCS and CMS/payer billing guidelines Reporting to the Senior Revenue Integrity Manager, this role is pivotal in optimizing revenue cycle performance and compliance. Qualifications - Must have high school diploma/GED - 3 years Charge Capture or Coding experience in Hospital or Physician healthcare setting - 2 years of lead/supervisory experience - Preferred: Associates degree in field is desirable - Preferred: BA/BS degree - Epic Revenue Integrity, Hospital and/or Professional Billing (Resolute) - Training Courses in Strategic Pricing, Billing and Regulatory Compliance, Revenue Cycle - Prior Supervisory experience or demonstrated experience leading teams or initiatives is required - Must have 3+ years of Charge Capture/Revenue Cycle experience in a hospital or physician healthcare setting Requirements - Supervise and mentor a team of charge capture professionals across multiple facilities - Monitor daily operations to ensure timely and accurate charge entry - Conduct regular performance reviews and provide coaching for continuous improvement - Develop and implement standardized workflows, policies, and procedures for charge capture - Establish productivity benchmarks and quality metrics to measure team performance - Collaborate with clinical and financial departments to resolve charge discrepancies - Ensure adherence to regulatory guidelines and internal audit standards - Perform routine audits to identify trends, gaps, and opportunities for improvement - Partner with Revenue Integrity leadership to support compliance initiatives - Provide regular updates to the Senior Revenue Integrity Manager on team performance and operational issues - Prepare and present data-driven reports on productivity, quality, and charge capture outcomes - Serve as a liaison between charge capture staff and other departments - Participate in yearly budget preparation for the sites supported - Other duties as assigned Benefits City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. To learn more about our Comprehensive Benefits, please CLICK HERE .

• Perform audits and quality control checks on study calendar builds and financial data entry to ensure accuracy, functionality, and compliance with institutional standards • Interpret and translate complex clinical trial protocols into actionable electronic study calendars within the OnCore CTMS • Build, configure, and maintain study calendars and financials, ensuring alignment with negotiated budget terms and payment schedules • Support study calendar creation and ongoing updates within OnCore as needed • Develop and maintain financial console data (protocol, subject, and milestone-related entries) • Collaborate with finance teams to ensure accurate invoicing, compliance with financial policies, and system integrity • Support the Advarra Participant Payments system for research study participants • Create and update workflows, Standard Work Instructions (SWIs), and procedures to support consistent operations • Partner with cross-functional teams to streamline workflows and improve efficiency across study builds, budgeting, and financial tracking • Serve as a key point of communication between study teams, coordinators, and leadership regarding CTMS usage and updates

• Build and maintain data standards for all clinical trials. • Assist with study start up including protocol review, case report form and database review; dataset specifications, data transfer specifications, and review of data management and handling plans. • Develop and implement the data correction process, discrepancy resolution, data control activities, and data validation with source documents. • Support clinical trial studies from preparation through closeout including regulatory submissions.

Role Description The Strategic Business Planning Specialist provides vital support to the System Strategy Office by contributing to multiple workstreams (Business Planning, Market Intelligence & Planning, and Research Strategy) with purview across the entire system. Reporting to the System Vice President of Strategy Development and Business Planning, this role supports implementation of the System Strategic Plan by managing projects, leading cross-functional meetings, developing executive-ready decision materials, and providing analysis and market insights to inform strategic recommendations. - Develop plans for creation and management of strategic initiative business planning engagements. - Manage day-to-day activities of business case/document development. - Conduct meetings with key cross-functional and cross-entity leaders/stakeholders/subject matter experts. - Contribute content to materials for review by executive leadership as part of governance process for new strategic initiatives. - Contribute to ad hoc strategic priority support across clinical and research verticals. - Lead projects aligned to the System Strategic Plan in support of single or multi-area business priorities. - Assist development of the strategic insights function within the System Strategy Office. - Support market planning and growth via market analysis, analytic review, defining key takeaways and considerations, and development of associated materials. Qualifications - 3+ years of experience within the healthcare industry with increasing levels of responsibility, including analytic, strategic, financial, business, or operational experience. - Healthcare strategic and program planning in a provider setting (academic medical center experience preferred). - Experience leading initiative development and managing projects. - Strong communication, presentation, and facilitation skills. - Demonstrated customer service and problem-solving ability. - Self-management and initiative; ability to develop and maintain effective working relationships in a diverse team. - Ability to collaborate across system and entity business areas. - Ability to manage engagements and provide recommendations and decision support. - Organized, accountable, and able to work independently and within a team environment. - Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook) and business intelligence/analytics tools (e.g., Power BI, Tableau, SAS, Sisense). Benefits - City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. - City of Hope is an equal opportunity employer. - To learn more about our Comprehensive Benefits, please CLICK HERE .

Director, Managed Care Job Details Job Ref: 10034394 Location: United States (This is a remote job) Category: Leadership Job Type: Full-time Shift: Days Pay Rate: $92.40 - $154.31 per hour Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life‑threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. At City of Hope, the Director, Managed Care Program plays a critical leadership role as a key driver of the organization’s long‑term financial sustainability and continued patient access. This leader will plan and execute managed care contracting strategies, develop innovative payer relationships, and support City of Hope’s expanding national footprint. You will partner closely with executive leadership to achieve budgeted net patient revenue goals while helping position City of Hope as a premier destination for advanced oncology care. As a managed care subject‑matter expert, you’ll guide payer strategy, develop new payment models, and expand market share across City of Hope’s medical center, foundation, and growing community sites. As a successful candidate, you will: - Provide executive oversight of managed care operations and lead the day‑to‑day activities of the Managed Care team across assigned markets - Lead and support payer contract negotiations, serving as the relationship owner for key payer partners - Develop and execute payer strategies that align with enterprise growth, patient access, and community expansion initiatives - Drive revenue optimization through contract compliance, issue resolution, settlements, and escalation strategies - Partner with Decision Support and Finance to monitor performance, identify revenue lift opportunities, and renegotiate contracts as needed - Lead the development of new and innovative payment models to attract non‑contracted health plans, IPAs, and employer groups - Maintain Center of Excellence designations by overseeing key clinical payer survey processes for advanced oncology programs - Represent City of Hope externally by cultivating payer, health plan, IPA, and industry relationships while staying ahead of market trends Qualifications Your qualifications should include: - Master’s degree in Business Administration, Health Care Administration, Public Administration, Juris Doctorate, or a related advanced field - 10+ years of experience in managed care, including directing managed care functions within a healthcare organization - 7+ years of leadership experience managing teams and complex payer relationships - Proven expertise in hospital and physician reimbursement, financial analysis, and contract negotiation - Strong executive‑level communication, relationship management, and strategic planning skills - Preferred: 15+ years of experience at a nationally recognized cancer center or large oncology organization - Preferred: Experience contracting for bone marrow/stem cell transplant, CAR T, and immunotherapy services City of Hope employees’ pay is based on the following criteria: work experience, qualifications, and work location. City of Hope is an equal opportunity employer.

Senior Manager, Internal Audit Job Details Job Ref: 10034607 Location: United States (This is a remote job) Category: Business Services Job Type: Full-time Shift: Days Pay Rate: $73.45 - $122.66 per hour Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. The Senior Manager, Internal Audit serves as the strategic second-in-command to the Chief Internal Audit Officer and plays a critical role in supporting the planning, execution, and oversight of a comprehensive, enterprise-wide internal audit program for City of Hope and its related entities. This role provides independent reviews and evaluations across financial, operational, regulatory, and IT areas to ensure strong governance, risk management, and internal controls. In this highly visible role, you will collaborate closely with senior leaders across the organization, provide valuable insights and recommendations for continuous improvement, and ensure timely and effective remediation of audit findings. You will also directly supervise internal audit and IT audit staff and help manage co-sourced audit resources provided by an external accounting firm. This position operates in accordance with Institute of Internal Auditors (IIA) standards and serves as a trusted advisor to leadership. This is a remote role with occasional travel to Southern California, Phoenix, Chicago, and Atlanta. As a successful candidate, you will: - Partner with Enterprise Risk Management and Compliance teams to identify and evaluate key enterprise risks - Support the development and execution of the enterprise risk-based internal audit plan - Oversee audit engagements to ensure high quality, timely completion, and actionable results - Evaluate the effectiveness of internal controls across financial, operational, compliance, and IT domains - Provide oversight and coordination of co-sourced audit services with external accounting firms - Lead, mentor, and develop internal audit and IT audit team members - Prepare and support audit reporting for executive leadership and Board committees - Serve as a strategic advisor to leaders by identifying opportunities where Internal Audit can support organizational priorities Qualifications Your qualifications should include: - Bachelor’s degree in Accounting, Finance, Business, Information Systems, or a related field - 5–7 years of internal audit experience, including 3+ years in a management role - Experience in healthcare, research, or other highly regulated environments - Demonstrated experience supervising staff and managing co-sourced audit providers - Active professional certification such as CIA, CPA, CISA, or equivalent - Strong knowledge of internal audit standards, risk management, governance, and internal controls - Excellent leadership, communication, presentation, and analytical skills - Master’s degree (MBA, MHA, MS Accounting) and/or CFE or healthcare-related certification preferred City of Hope employees’ pay is based on the following criteria: work experience, qualifications, and work location. City of Hope is an equal opportunity employer.

Project Manager (Health Innovation & Policy) Job Details Job Ref: 10034601 Location: United States (This is a remote job) Category: Business Services Job Type: Full-time Shift: Days Project Manager (Health Innovation & Policy) (City of Hope National Medical Center; Duarte, CA): Lead PM of high-priority, enterprise-level, cross-functional strategic healthcare initiatives for City of Hope across multiple states, ensuring alignment w/ federal, state, & local health policies. Apply human-centered design (HCD) to define personas, co-create digital workflows, & prototype scalable service delivery models under HIPAA & state/fed regs. Manage full project lifecycle from stakeholder alignment & scope definition through sprint planning, QA, & go-live, ensuring HIPAA compliance, metric alignment, & on-time/on-budget delivery. Plan, develop, & manage complex multi-state healthcare projects improving access to NCI-level cancer care across diverse socio-economic & geographic populations. Conduct region-specific assessments to ID service gaps & design programs addressing rural & underserved communities. Build workflows/procedures using Lean Six Sigma (LSS), leading implementations for seamless transitions between national hospital systems & local levels. Optimize efficiency, care quality, & patient outcomes via LSS, evaluating outcome goals, analyzing quantitative data, developing workflows, & defining resources, budgets, & timelines. Perform qualitative & quantitative analysis of PHI & demographic data to extract actionable insights informing product dev & market strategy. Ensure HIPAA & regulatory compliance while leveraging data to expand digital health offerings into underserved/emerging markets. Lead design & implementation of healthcare tech solutions tailored to new patient segments, integrating analytics-driven insights to address unique needs & disparities. Direct strategic planning & execution of AI-enabled healthcare product dev using HCD & Agile/Scrum methodologies. Collaborate w/ stakeholders across clinical depts, supportive care, patient/family councils, & Enterprise Tech to ID unmet needs, integrate resources, & build unified patient-facing digital platforms. Oversee complex tech projects across 6+ concurrent workstreams, driving cross-functional alignment on enterprise-scale digital health products. Evaluate, select, & implement healthcare management software & service providers supporting org objectives. Build custom weighted scoring models from the ground up to assess 3rd-party vendors, strategic partners, & clients across 6+ quantitative/qualitative metrics. Define metric weighting based on business priorities & stakeholder input, enabling objective vendor selection, partnership evals, & client assessments aligned w/ org goals & compliance standards. Develop & execute partnership strategies supporting enterprise growth, incl. contract negotiation, stakeholder engagement, & long-term relationship mgmt. Manage domestic & international B2B relationships & collaborate w/ cross-border teams to align delivery, compliance, & KPIs across diverse markets. Present strategic recs to exec stakeholders (incl. C-suite & advisory boards) using advanced data viz & reporting tools (Excel, Tableau, Power BI, R, Python) to ID trends & inform decision-making. Create HCD-based patient journey mapping for cancer patients, clinicians, & health systems to ID optimization gaps. Telecommuting permitted from within the U.S. Qualifications Minimum requirements: Bachelor’s degree or foreign equivalent in Health Administration, Public Health, Economics, Business Administration, or related field, plus two (2) years of experience as a Project Manager (Health Innovation & Policy) or related occupation. Must have experience with the following: managing full project life cycle of enterprise priority, multi-state healthcare initiatives using human-centered design methodologies under Health Insurance Portability and Accountability Act (HIPAA) and regulatory frameworks; conducting region-specific assessments and working with state-specific healthcare regulations, provider networks, and access disparities for multi-state hospital system operations; building and standardizing new workflows and procedures using lean six sigma methodology and leading transition between national system and local levels; handling and interpreting patient health information (PHI) and socioeconomic data; leading the strategic planning and execution of AI-enabled healthcare product development initiatives using human-centered design principles and agile, or Scrum methodologies; overseeing technical projects across six or more concurrent workstreams or departments, ensuring cross-functional alignment on enterprise-scale digital health products; evaluating, selecting, and implementing healthcare management software platforms and service providers to support organizational objectives; developing custom weighted average scoring models from the ground up to evaluate third-party healthcare or innovation vendors, strategic partners, and clients across quantitative and qualitative performance metrics; acquiring and managing domestic and international business-to-business (B2B) relationships; applying data analysis and visualization tools to process large and complex datasets, identify patterns and trends, and communicating findings through visual human-centered storytelling to technical and executive stakeholders. Hiring salary range: $93,398.45 to $144,766.54 per year

Role Description Join one of the top cancer centers in the nation! Our rapidly expanding, nationally recognized cancer institute seeks to hire a full-time Radiologist for the night shift of 5:00 pm to 5:00 am to join City of Hope's Department of Diagnostic Radiology. We are seeking new physicians as every discovery we make and every new treatment we create gives people the chance to live longer, better, and more fully. Position Highlights: - 5:00 pm to 5:00 am night shift - One week on, two weeks off - Extremely low cross-sectional and x-ray volume - Fully remote work with option for onsite work - Mechanism to significantly boost income can be discussed - Excellent benefits package, including a generous retirement contribution plan - Relocation assistance may be available - Compensation Range: $500,000 - $800,000 (Assistant Clinical Professor to Clinical Professor levels) The range listed is inclusive of base compensation for full-time employment commensurate with qualified academic rank and any applicable incentive compensation. Actual compensation will be adjusted for experience, training, hospital/community need, and other factors. Qualifications - 2-5 years of experience as a Radiologist, preferred - Applicants must have an M.D. or D.O. or equivalent degree - Board-eligible or board-certified in appropriate specialty - Possession of, or eligibility for, unrestricted medical license in the State of California Company Description City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the United States, and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked among the nation’s top cancer centers by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, Orange County, California campus, a network of clinical care locations across Southern California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago, and Phoenix areas. City of Hope’s affiliated group of organizations includes Translational Genomics Research Institute and AccessHopeTM. For more information about City of Hope, follow us on Facebook, X, YouTube, Instagram, and LinkedIn. City of Hope is an equal opportunity employer.

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. ** This is a Fully Remote Opportunity within the United States** The Data Scientist in this role will query and analyze large complex datasets to discover insights to apply to an evolving cancer care delivery environment. The Data Scientist will use data mining, statistics and machine learning to understand relationships and patterns in data, build predictive models and propose actionable solutions. As a successful candidate, you will: - Collaborate with administrative leaders, clinicians and IT specialists - Query large datasets from multiple systems - Build machine learning models - Design and implementation of pilots for validation and optimization of models in real time - Produce technical documentation, visualizations and presentations - Project management for complex tasks - Completes own work independently - Performs other related duties as assigned or requested. Your qualifications should include: - Master’s degree with 0+ years of experience; or Bachelor’s degree with 3+ years of experience Preferred: - Familiarity with a health care environment and EHR data - Familiarity with time series, deep learning, and Natural Language Processing (NLP) - Proficient designing, training, testing, deploying, and monitoring machine learning models to solve a wide array of problems - Familiarity with cloud services like Microsoft Azure and version control systems (Git) - Experience with Generative AI and Large Language Models (LLMs), RAG, fine-tuning, embeddings, prompt engineering, and agentic workflows - Awareness of the most recent trends and developments in the Data Science / Machine Learning fields - Experience with Snowflake a plus - Proficient developing machine learning models for classification, regression and clustering - Experience with relational databases and SQL queries. - Proficient in Python and its machine learning libraries like pandas, scikit-learn, PyTorch, LangChain, etc - Familiar embedding LLMs into workflows with packages like LangChain and LangGraph - Advanced knowledge of probability, statistics, and scientific computing - Ability to work independently and use creative approaches to problem- solving Capable of turning questions into testable hypotheses, extracting data from complex databases, creating and evaluating statistical models Experience in data visualization and ability to communicate results to a non-technical audience Experience in completing end-to-end projects with minimal to no supervision Experience in being a part of big projects with many internal and external teams involved Experience managing collaborative data science projects City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. City of Hope is an equal opportunity employer. To learn more about our Comprehensive Benefits, please CLICK HERE.

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. Position Summary The Senior Research Insurance Specialist plays a critical leadership role in supporting clinical trial operations by guiding a team responsible for insurance verification and authorization processes. This role serves as the go-to expert for complex cases, ensuring patients have the necessary coverage to participate in clinical trials while maintaining compliance and efficiency. You’ll help drive operational excellence, support team development, and ensure timely access to life-saving treatments. As a successful candidate, you will: - Lead and support daily operations of the Research Insurance Specialist team - Provide training, coaching, and onboarding for new and existing team members - Assign and monitor workload to ensure timely insurance verifications and authorizations - Verify insurance benefits and determine coverage eligibility for clinical trial participation - Coordinate with clinical teams to secure authorizations and pre-certifications for patient care - Analyze study coverage to distinguish sponsor-paid vs. insurance-covered services - Monitor productivity metrics and identify opportunities for process improvements - Act as a liaison across departments and step in during leadership absences - Support appeals and resolution of insurance denials - Deliver exceptional customer service to patients, providers, and internal teams Your qualifications should include: - Associate Degree. Experience may substitute for minimum education requirements - 5 years of related experience and 3+ years of healthcare experience City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. City of Hope is an equal opportunity employer. To learn more about our Comprehensive Benefits, please CLICK HERE.