Cresta

Role Description We are seeking a highly motivated and technically proficient Application Support Engineer to join our growing Customer Success team. This role is ideal for individuals who enjoy solving complex technical challenges, assisting customers, and serving as a crucial link between our customers and product development. You will be instrumental in ensuring a smooth and successful customer experience by transforming complex issues into clear, actionable solutions. What You'll Do: - Technical Issue Resolution: Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications. - Customer Advocacy: Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal. - Collaboration & Escalation: Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution and feedback. - Knowledge Management: Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams. - Issue Reproduction & Testing: Replicate customer environments and issues to identify root causes and verify solutions. - Product Expertise: Develop deep product knowledge, understanding architecture, functionality, and common use cases. - Process Improvement: Identify recurring issues and contribute to process enhancements that improve the customer support experience and product quality. - On-Call Support: Participate in a rotational on-call schedule for urgent issues outside regular business hours. Qualifications - 4+ years of experience in a technical support, helpdesk, or customer-facing engineering role. - Strong problem-solving and analytical skills, with the ability to deconstruct complex issues. - Excellent written and verbal communication skills, capable of translating technical details for both technical and non-technical audiences. - Proficiency in: - Web hosting technologies. - APIs (automation, collaboration, and data extraction/changes through HTTP methods). - Network architecture and components. - Server OS and hardware troubleshooting. - Application log analysis. - Telephony signaling protocols for VOIP (SIP/SIPrec, H.323) and media control protocols (RTP). - Experience with support ticketing systems (e.g., Zendesk, Linear, JIRA). - A customer-centric mindset with a genuine desire to deliver excellent service. - Ability to work independently and collaboratively in a fast-paced environment. Requirements - Bonus Points If You Have: - Experience managing or integrating SaaS applications or CCaaS platforms (e.g., Avaya, Five9, Genesys) and telephony infrastructure. - Experience with cloud-based hyperscaler solutions (e.g., AWS S3/RDS/EKS for file repositories and databases). - Familiarity with Kubernetes for containerized applications. - Basic scripting skills (e.g., Python, PowerShell, Bash) for automation or data analysis. - Experience with logging and monitoring tools (e.g., Datadog, Grafana, Groundcover). - Fluency in additional languages. - A degree in Computer Science, Engineering, or a related technical field. Benefits - Comprehensive medical, dental, and vision coverage with plans to fit you and your family. - Flexible PTO to take the time you need, when you need it. - Paid parental leave for all new parents welcoming a new child. - Retirement savings plan to help you plan for the future. - Remote work setup budget to help you create a productive home office. - Monthly wellness and communication stipend to keep you connected and balanced. - In-office meal program and commuter benefits provided for onsite employees. Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Salary Range: $90,000–$105,000K base + Bonus + Offers Equity ***We are hiring for multiple levels for this role so base salary will be determined based on level of experience*** We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai.

Role Description Cresta is seeking a passionate individual with solid security engineering experience to support the security & compliance team and enable growing global data protection and cybersecurity efforts. - Lead and manage all customer-facing security conversations, partnering cross-functionally to ensure timely resolution of issues and seamless execution of the security review lifecycle within sales deals. - Perform risk assessments to identify gaps, come up with recommendations, and drive the gaps to remediation. - Streamline and lead SOC 2 Type II, ISO 27001/27701/42001, PCI-DSS, TISAX, HIPAA, and FedRAMP audit processes. - Perform internal audits and keep the necessary documentation updated as required for audits. - Perform gap assessments against new regions and target industry markets to comply with compliance regulations as the company expands. - Conduct new-hire and annual security awareness training to educate personnel and re-iterate security and compliance requirements. - Oversee and continuously improve the vendor risk management framework, ensuring effective identification, assessment, and mitigation of third-party risks. - Establish metrics to track compliance program effectiveness and to report risk. - Interface with both technical (Engineering/Product) and non-technical (Sales/Marketing/Customer Success) teams. - Respond to customer RFIs, questions, audits and technical documentation requests. - Help build our common control framework and drive adoption of the framework within the organization. - Build and automate processes to achieve continuous compliance over the technology control environment. - Assist with sales and marketing materials representing product security and compliance. Qualifications - 4+ years of experience in security governance, IT audit, or security compliance management - 3+ years of program management, with experience in affecting technology decisions - End-to-end experience going through SOC 2 Type II, HITRUST, HIPAA, TISAX, ISO 27001/27701/42001, FedRAMP, and PCI-DSS external audits - Experience in a hands-on technical role, with basic understanding of software implementation and integration - Experience with cloud environments on AWS, GCP, Azure - A track record of building relationships and credibility with business leads, external partners, and regulators through collaborative and independent programs - Experience managing competing efforts and requirements - Experience with fast-growing cloud native SaaS start-ups Requirements - Bonus: Experience with building GRC engineering tooling - Bonus: Experience with AI security frameworks such as AIUC Benefits - Comprehensive medical, dental, and vision coverage with plans to fit you and your family - Flexible PTO to take the time you need, when you need it - Paid parental leave for all new parents welcoming a new child - Retirement savings plan to help you plan for the future - Remote work setup budget to help you create a productive home office - Monthly wellness and communication stipend to keep you connected and balanced - In-office meal program and commuter benefits provided for onsite employees Compensation at Cresta Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. Salary Range: $160,000 – $180,000 + Offers Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai.

Role Description We’re seeking a Head of Growth & Demand Generation , reporting to the CMO, to own and accelerate the company’s customer acquisition, conversion, and expansion efforts across digital, product, and automated channels. This leader will architect and execute a holistic growth strategy that unifies performance marketing, website optimization, demand generation campaigns, product growth, and lifecycle automation, ensuring every initiative drives measurable, efficient growth. The ideal candidate will combine creative experimentation with deep analytical rigor, building the systems, team, and processes that scale Cresta’s growth engine. Responsibilities - Design, unify, and execute the end-to-end growth strategy from awareness through activation across web, paid media, automation, product-led initiatives, and anything else to drive qualified pipeline and revenue. - Lead and optimize growth marketing across channels with a focus on efficiency, scalability, and ROI. - Oversee website strategy and conversion rate optimization, ensuring the site serves as a high-converting demand engine and brand experience. - Develop and scale SEO/AEO and content performance initiatives to expand reach and drive high-intent organic traffic. - Create demand generation campaigns that shape the market's thinking about Cresta. - Implement a robust experimentation framework for A/B testing and new channel evaluation. - Collaborate cross-functionally with Product, Product Marketing, RevOps, and Sales to ensure channel strategies are aligned to audience segments and pipeline goals. - Manage agency and vendor relationships to ensure alignment and quality. - Build, mentor, and grow a high-performing team. - Partner with RevOps to evaluate, implement, and optimize the growth marketing tech stack, driving better data visibility, automation, and performance measurement. Qualifications - Bachelor’s degree in Computer Science, Marketing, Business, or related field; MBA or advanced degree a plus. - 7+ years of progressive experience in B2B SaaS marketing, including at least 3 years in a growth leadership role. - Proven track record of owning pipeline and revenue targets and delivering measurable business impact through digital channels. - Experience working with enterprise buyer journeys and ABM motions. - Proficiency with tools like Google Ads, LinkedIn Ads, GA4, HubSpot, Salesforce, Clay n8n, SEMrush, and dashboarding tools such as Looker or Tableau. - Deep analytical expertise, data-driven mindset, and strong understanding of data architecture and system interconnectivity. - Collaborative, growth-oriented leader with experience managing internal teams and agencies. Preferred Qualifications - Proven success leading marketing initiatives across multiple countries or regions. - Industry-specific campaign expertise. Benefits - Medical, dental, and vision plans that are designed to fit you and your family’s needs. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Monthly Gym & Phone allowance. - Work from home office stipend to help you succeed in a remote environment. - Lunches and dinners included for in-office employees via Grubhub. - Compensation includes a Base, Bonus + Equity. - OTE Range: $280k-$330k.

• Own day-to-day execution and optimization of global paid media campaigns across LinkedIn, Google, Meta, and emerging advertising channels • Plan, launch, and optimize campaigns end-to-end, including audience strategy, campaign setup, creative testing, bidding, budgeting, and performance analysis • Monitor campaign pacing against budget and pipeline goals, proactively identifying risks and adjusting strategy to maximize performance • Partner closely with Creative to develop high-performing ad creative and continuously test new messaging, formats, and concepts • Leverage AI tools and audience enrichment platforms such as Clay to improve targeting, automate workflows, and increase team efficiency • Partner with Marketing Operations to ensure accurate conversion tracking, attribution, and pipeline reporting • Analyze campaign performance and present actionable insights and recommendations to marketing leadership and executive stakeholders • Evaluate new advertising channels, formats, and growth opportunities to keep Cresta ahead of changing buyer behavior • Collaborate cross-functionally with Demand Generation, Content Marketing, Creative, Sales, and Marketing Operations to execute integrated campaigns

• Build zero-to-one AI product experiences from early concept through prototype, validation, and productionization. • Work with users, product managers, designers, researchers, engineers, and customer-facing teams to identify high-impact opportunities. • Translate ambiguous customer needs and product ideas into clear workflows, interfaces, and technical designs. • Build and improve AI agent development, testing, evaluation, monitoring, and optimization workflows. • Use product data, user feedback, and evaluation results to understand what is working and what needs to improve. • Create clear demos, product notes, technical docs, and recommendations that help teams align and move faster. • Help define the product and technical bar for AI-native experiences at Cresta.

• Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach • Write effective and compelling messaging to engage targeted accounts • Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns that help drive revenue growth • Analyze market research data and develop strategic approaches to raise awareness and generate interest for Cresta • Partner with account executives to help generate meetings and sales pipeline • Create and prioritize target account and contact lists • Conduct high level conversations with executives in prospect accounts • Achieve monthly quotas of meetings, qualified opportunities, and pipeline generated • Assist with drafting sales pitches, presentations, reference material, and other documents as required

• Grow Cresta’s customer list through personalized emails, calls, and creative social media outreach • Write effective and compelling messaging to engage targeted accounts • Work closely with Sales and Marketing to plan, strategize, and execute outreach campaigns that help drive revenue growth • Analyze market research data and develop strategic approaches to raise awareness and generate interest for Cresta • Partner with account executives to help generate meetings and sales pipeline • Create and prioritize target account and contact lists • Conduct high level conversations with executives in prospect accounts • Achieve monthly quotas of meetings, qualified opportunities, and pipeline generated • Assist with drafting sales pitches, presentations, reference material, and other documents as required

• Maintain the company financial model with a focus on headcount planning across departments. • Manage the HC request and approval process with HR, Recruiting, and department leads. • Own budget tracking and proactively flag variances. • Own sales and pipeline generation capacity planning models with RevOps. • Support Deal Desk with ad-hoc pricing analysis and own the deal desk pricing and cost model. • Prepare month-end and quarter-end close reporting packages. • Build KPI dashboards and surface insights for leadership in clear, accessible narratives. • Partner with the Sr. Director of FP&A to implement a modern Financial Planning solution, migrating our planning processes off Excel.

• Own and scale key non-paid channels (email, webinars, and direct mail) with a focus on engaging enterprise accounts • Plan and execute end-to-end demand generation campaigns tailored to the Enterprise segment, ensuring alignment to business goals and sales priorities • Measure, analyze, and optimize campaign performance using data to continuously improve pipeline generation and efficiency • Develop and run intent and interest based programs in close partnership with Sales to engage, nurture, and progress high value accounts • Partner with content marketing to activate compelling, targeted content that resonates with enterprise buyers • Collaborate cross-functionally with Sales, Marketing, and RevOps to ensure integrated, cohesive demand generation efforts and strong alignment across the funnel

• Advise People and business leaders on a broad range of employment matters, including hiring, performance management, employee relations, investigations, accommodations, leaves of absence, compensation, disciplinary actions, and terminations. • Provide legal guidance on workforce planning, reorganizations, reductions in force, and organizational changes. • Partner with Human Resources to develop and implement employment-related policies, procedures, and best practices. • Monitor and advise on employment law developments across the United States, Europe, and APAC. • Support compliance with federal, state, and local U.S. employment laws, as well as applicable European employment regulations. • Partner with external counsel as needed on country-specific employment issues and labor law requirements. • Advise on cross-border employment matters, including international hiring, mobility, remote work arrangements, and employee transfers. • Lead or support internal workplace investigations involving employee complaints, misconduct allegations, discrimination, harassment, retaliation, and other sensitive matters. • Manage employment claims, agency charges, demand letters, and litigation in coordination with outside counsel. • Develop strategies to mitigate employment-related risks and resolve disputes efficiently. • Review and draft employment-related agreements, including offer letters, employment agreements, restrictive covenant agreements, severance agreements, and consulting arrangements. • Support due diligence and integration activities related to acquisitions and other strategic transactions. • Deliver practical employment law training to managers, People Business Partners, and company leadership.