Cresta

• Own website strategy and roadmap, ensuring Cresta.com evolves alongside the growth of the business and marketing organization. • Spearhead the website CRO strategy, designing and running a continuous testing and experimentation program to improve conversion rates across key pages and user journeys, turning more visitors into MQLs and pipeline. • Manage web intake and prioritization, managing 5+ new weekly requests across stakeholders and maintaining a clear, transparent backlog and delivery plan. • Project manage internal stakeholders and external partners, working in lockstep with our web agency to scope, prioritize, QA, and ship high-quality work. • Oversee Webflow CMS operations, including page builds, updates, QA, publishing workflows, and governance standards. • Elevate website quality through improvements to messaging clarity, information architecture, template consistency, and overall user experience. • Lead website localization efforts, partnering with the International Marketing Manager to define requirements, manage implementation, and establish scalable workflows for multi-language site expansion. • Build website performance reporting and insights, partnering with Marketing Ops to ensure clean measurement across GA4, Looker dashboards, and downstream systems. • Proactively identify and evaluate new tools, technologies, and industry trends to improve site performance, administration, and competitive positioning.

• Partner with Fortune 500 customers to translate AI capabilities, drive product adoption, and measure business outcomes. • Drive adoption, usage, and value realization and define success frameworks. • Use Cresta’s products to drive value and change, and consult/execute on process change management. • Operate as a hybrid of strategy consultant, AI product expert, and account owner.

• Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements • Partner with the Sales Directors to discover and understand the prospect's situation and the challenges that they are experiencing • Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product • Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations • Drive adoption during proof of values by training individual managers and users on the Cresta solution • Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI • Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals • Run ROI workshops to translate our solution into a financial business case proposal • Provide feedback to product management about the successes and failures in the field

• Own the sales experience while building and managing relationships with key decision-makers and executives • Run complex sales cycles from initial contact to close • Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts • Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs • Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience • Hit your number

• Own the sales experience while building and managing relationships with key decision-makers and executives • Run complex sales cycles from initial contact to close • Prospect for new clients, design product presentations and business cases, develop and deliver proposals, negotiate and close contracts • Develop a command of the Cresta product, the Contact Center market, our unique competitive differentiators, and our customers’ needs • Partner closely with Product, Marketing, Customer Success and Engineering to deliver an exceptional customer experience • Own and hit your number

• Build and optimize Salesforce Flows, Apex triggers, and integrations • Support CPQ, quote approval, and lead routing automation • Integrate tools like Clay, Exa, Zapier, Slack, and Gong with Salesforce • Collaborate with RevOps and Sales teams to implement scalable systems • Maintain documentation, testing, and release cycles

• Act as a consultative partner to customers—uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions • Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta’s real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence • Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms. • Qualify and translate customer requirements into robust, scalable Cresta configurations, ensuring tight alignment with business value and technical feasibility • Design and deliver compelling, tailored product demonstrations that highlight how Cresta’s AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes. • Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases • Run ROI workshops and build business case models that connect Cresta’s capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT) • Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies • Serve as a technical liaison between Sales, Product, and Engineering—providing feedback on platform capabilities, customer needs, and market trends in AI, NLP, and contact center transformation • Stay current on emerging technologies, including LLMs, SLMs, retrieval-augmented generation (RAG), speech recognition, and contact center AI platforms • Deliver persuasive, tailored product demonstrations that showcase how Cresta’s AI—built on a proprietary architecture using large and small language models—drives measurable ROI through automation, efficiency, and improved customer outcomes

Role Description As a Software Engineer Intern , you’ll build systems that power real-time, AI-driven customer interactions in contact centers . You’ll work on production infrastructure where latency, reliability, and measurable business outcomes matter. You may work across key areas such as: - AI Agents & Automation – systems that handle and assist high-volume customer conversations - Real-Time Agent Assist – delivering live guidance and insights during interactions - Conversation Intelligence – extracting insights from millions of conversations - AI Evaluation & Reliability – improving quality, consistency, and observability of LLM systems - Platform & Infrastructure – enabling scalable, low-latency AI experiences Cresta’s platform powers the full contact center workflow — from real-time assistance and automation to post-call analytics and continuous optimization. You’ll operate in a high-ownership, fast-moving environment where interns are expected to contribute meaningfully, not just observe. What You’ll Do - Design and build systems that support real-time AI-powered customer interactions - Work on features combining LLMs, data systems, and user-facing applications - Collaborate with engineers, product, and ML teams to ship production-ready solutions - Build systems for evaluation, monitoring, and continuous improvement of AI behavior - Optimize for low latency, high throughput, and reliability at scale - Take ownership of problems end-to-end—from identifying gaps to shipping solutions Qualifications - Experience with one or more programming languages (e.g., Python, Go, Java, JavaScript, TypeScript ) - Interest in building user-facing products, backend systems, or real-time/data-intensive applications - Familiarity with modern web development (frontend and/or backend), APIs, or system design fundamentals - Understanding of building reliable, maintainable systems — this could include UI/UX quality, API design, or performance considerations - Curiosity about LLMs, AI agents, or production AI systems (no prior ML experience required) - Experience using AI-powered developer tools (e.g., Cursor, Claude Code ) to accelerate development workflows - Strong proficiency in agentic coding workflows—effectively collaborating with AI tools to design, implement, and iterate is a strong plus - A driver mindset—you proactively identify problems, take initiative, and push work forward rather than waiting for direction - Strong problem-solving ability and a bias toward action What You’ll Learn - How to build and ship production-grade AI systems used in real customer environments - How to design systems balancing model quality, latency, and reliability - How AI agents are deployed, evaluated, and improved at scale - How contact centers evolve from manual workflows to AI-driven operations What Makes Cresta Different - AI in production: Our systems operate in live contact centers, not demos - Hybrid workforce: We’re defining how human and AI agents work together - Real business impact: We directly influence revenue, cost, and customer experience - Driver culture: We value people who take initiative, move fast, and own outcomes end-to-end - Ownership & velocity: Engineers are trusted to ship and make decisions early Internship Details - Location: Toronto (remote-friendly; no in-office mandate, but we encourage in-person collaboration) - Compensation: CAD $30-50/hour - Outstanding performers are eligible for return co-op and full-time offers well above our posted range. - Perks: - Lunch and dinner can be expensed (up to $25 each) while working in the office - Well-stocked office with snacks and drinks - Convenient downtown location near Union Station (public transit accessible) - PTO: 4 days - Exposure to cutting-edge AI systems in production - Potential return offer Why Join At Cresta, you won’t just learn about AI—you’ll help build the systems redefining how contact centers operate. From real-time agent assist to autonomous AI agents, your work will directly impact how millions of customer conversations are handled. Past interns consistently highlight Cresta’s strong engineering culture and ownership-driven environment as a standout compared to their previous internship experiences. We invest in giving interns real responsibility, meaningful projects, and close collaboration with experienced engineers. If you want to own real problems, ship quickly, and work at the frontier of applied AI , you’ll fit right in. Application Note To help us find the best team match, please include a brief note on the type of problems you most enjoy working on. For example: - Backend / distributed systems / infrastructure - Frontend / UI engineering / product experience - Full product development (end-to-end features) - AI / machine learning / applied LLMs - Data / analytics / experimentation - Or anything else you’d like us to highlight We can’t guarantee specific team placement, but we use this input to help guide matching wherever possible. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai .

• Own the technical process for building pilots, proof-of-concepts, and tailored demos by setting up environments, workflows, seed data, and features to create technically representative experiences for prospects, including virtual agents and live agent assist. • Expand and enhance our suite of standardized environments to bring customer challenges and Cresta’s solutions to life through new end-to-end demos, supported by call flows, industries, scenarios, and personas. • Ensure the performance, reliability, and consistency of demo environments, jumping in as needed to triage and resolve demo-blocking issues. • Develop integrations, automations, and tools to streamline team processes and expand demo capabilities, including CCaaS/CRM connectors, AI skills, and custom apps and interfaces. • Collaborate with the Product, Engineering, and Enablement teams to provide technical enablement to Solutions Engineers and ensure presales feedback is captured.

• Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications. • Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal. • Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution and feedback. • Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams. • Replicate customer environments and issues to identify root causes and verify solutions. • Develop deep product knowledge, understanding architecture, functionality, and common use cases. • Identify recurring issues and contribute to process enhancements that improve the customer support experience and product quality. • Participate in a rotational on-call schedule for urgent issues outside regular business hours.