UBC

• Provides clinical project oversight and support to the project management (PM) team. • Provides oversight and manages clinical monitoring and site management portions of projects in accordance with ICH/GCP, CFR guidelines, regional or country regulations/ legislations, as well as UBC and sponsor SOPs. • Thorough knowledge of sponsor specific project requirements, scope, protocol and timelines. • Provides oversight of the day-to-day clinical operations of US, European and/or multi-national global projects from start-up through close-out. • Reviews and approves monitoring reports and letters within UBC and/or sponsor timelines. • Leads and assists with UBC and project specific training. • Ensures appropriate visit scheduling per protocol; tracks, reports and escalates adherence to site visit schedule, trip report metrics and documentation of completed tasks. • Provides oversight of the issues & actions and protocol deviations to ensure timely resolution per UBC and/or sponsor timelines. • Serves as primary liaison for monitoring issues, escalating to PM and/or Evidence Development Operations (EDO) Manager when appropriate. • Assists with preparation and leading of sponsor, project team and UBC meetings. • Assists as back-up for PM and may be primary contact for UBC/sponsor interaction. • Collaborates with PM to provide input into resourcing, analyzing cost variances, out-of-scope management, and conducting revenue recognition as applicable. • Coordinates site assignments for team in conjunction with PM and EDO Manager. • Monitors clinical operations aspects of the project against the established plans, SOPs and KPIs ensuring compliance. • Assists PM with the creation and maintenance of project specific documents. • Responsible for maintenance of audit-ready project systems (eTMF, CTMS, project specific systems) as related to clinical operations. • Mentors and supports project team. • May include reviewing the preparation, submission and tracking of Competent Authority (CA), Central and Local Ethics Committee and other regulatory applications, as per country requirements. • May include oversight of contract negotiation activities with the sites as per country requirements. • May be required to perform site monitoring as needed. • May review and provide oversight of study feasibility assessments. • May assist PM and EDO Manager with management of Vendor CRAs. • May require up to 30% travel. • Assists with other duties as assigned.

• Provide day-to-day oversight and coordination of caseload to ensure all case elements and tasks are completed timely and ensure cases move through the process as required. • Act as single point of contact responsible for prior authorization and appeal processing communications to patients, healthcare providers, field reimbursement representatives and other external stakeholders. • Serve as a patient advocate and resource for patients as they navigate through the reimbursement process while coordinating any additional patient access services within program guidelines. • Performs quality checks on cases and report trends to leadership. • Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures. • Troubleshoot complex cases, spanning multiple disease-states, while interfacing with key stakeholders (internal/external) to ensure optimal start to therapy. • Report Adverse Drug Events that have been experienced by the patient in accordance pharmaceutical requirements. • Recognize a product quality complaint and forward caller/written information to a manufacturer. • Act as point of contact for case managers to assist with prior authorization and appeal requirements, provide guidance, answer process questions and address escalated issues when appropriate. • Provides support for at-risk patients and prescribers to help mitigate any lapse in the start or continuation of therapy. • Collaborates with other senior case managers, managers and quality team on a monthly basis to review quality trends, creating process improvement initiatives for the next month. • Prepares and presents team huddles, and client presentations as deemed appropriate (minimum one presentation per month) • Other duties, as assigned.

• Collaboration, Communication & Stakeholder Engagement • Collaborate cross‑functionally with business stakeholders, product owners, engineering teams, and leadership to translate strategic objectives into actionable solution designs. • Present architectural concepts, solution approaches, and technical recommendations clearly in both written and verbal formats to technical and non‑technical audiences. • Partner with stakeholders to understand operational needs, strategic goals, and opportunities to drive business value. • Solution Architecture & Delivery • Lead the design and implementation of Dynamics 365 CRM and Power Platform solutions that align with business goals and deliver measurable value. • Translate complex business and operational requirements into scalable, secure, and efficient technical architectures. • Design and deliver end‑to‑end Power Platform solutions, including canvas and model‑driven apps, Power Automate flows, and Power Pages sites to support patient‑service and operational needs. • Oversee system configuration, customization, and integration with external applications to ensure reliable, high‑quality performance. • Data Architecture & Process Automation • Model robust Dataverse schemas - tables, relationships, security roles, business rules, and business process flows - to ensure scalable and maintainable data architectures. • Automate business processes using Power Automate, workflow orchestration, and solution components that streamline operations and improve efficiency. • Drive data consistency and integrity across systems through strong data modeling, validation patterns, and governance. • Governance, Standards & Continuous Improvement • Drive solution governance and quality by establishing standards, defining best practices, and enforcing architectural guidelines. • Support and evolve requirements‑definition processes for application development and platform initiatives. • Provide expert guidance on best practices, process optimization, system enhancements, and continuous improvement across the platform. • Integration & Enterprise Alignment • Architect integrations across applications, platforms, and external systems to support seamless patient‑service experiences and end‑to‑end business workflows. • Ensure all solutions adhere to compliance, security, and industry standards, maintaining alignment with enterprise architecture and regulatory requirements. • Work closely with IT and business partners to implement solutions that enhance application and infrastructure reliability. • Leadership, Mentoring & Team Enablement • Mentor business analysts and software engineers, fostering collaboration, technical growth, and knowledge sharing. • Support team development by modeling strong engineering practices, architectural thinking, and solution quality. • Contribute to a culture of excellence by encouraging innovation, continuous learning, and high‑performance delivery.

• Lead at least one assigned project team of Statistical Programmers for on time delivery of statistical analyses. • Includes the management of resources, study-level metrics, timelines, budget and quality • Represent statistical programming in internal cross-functional project team meetings • Liaise with Project Statistician and Client to review and implement any client specific processes or procedures • Review Analysis Plans and provide feedback to the author(s) • Set up program and documentation templates for new projects • Develop and/or review analysis dataset specifications • Write, modify and maintain programs which produce complex analysis data sets, data listings, summary tables and figures as specified in Statistical Analysis plans • Prepare programming project deliverables and documentation for delivery to clients as outlined in SOPs • Packaging of final analysis documentation for delivery to client. Included is the analysis DEFINE.xml, Reviewers Guide and any other required project specific documentation • Mentor junior programmers in communication and introduce them to the project management skills required to successfully implement and run a project • Contribute towards process improvements, including development and maintenance of a central macro library, department procedures and any corresponding Standard Operating Procedures • Provide time and resource estimates for work that is out of scope on existing projects • Act as technical consultant to other departments. • Attend client meetings • Other duties as assigned by management

• Provides telephonic professional nursing services in support of client funded contracts. • This includes telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals. • Specific job duties: Adheres to principles as stipulated by program specific contractual agreements and company practices which may include Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. • Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. • Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients. • Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care. • Collect Data: Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes Educator: Complete patient teaching in relation to the use of products. • 75 % Participates in program specific customer meetings and training sessions. • 10 % Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests. • 5 % Performs special projects and performs other duties as it pertains to specific contract performance.

• Provides telephonic professional nursing services in support of client funded contracts. • Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. • Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. • Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients. • Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care. • Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes • Complete patient teaching in relation to the use of products • Participates in program specific customer meetings and training sessions. • Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests. • Performs special projects and performs other duties as it pertains to specific contract performance

• Oversee and manage the controlled documents lifecycle and corresponding test assessments • Ensure compliance with internal policies and procedures and target review cycle frequency including appropriate formatting of SOP documents • Support SOP review and approval process as deemed appropriate • Oversee and manage training related activities (e.g. SOP table of content, training matrix, training decks, other training documentation) • Oversee and provide assistance with CAPA administrative activities (data entry, effectiveness checks, process improvement, ensure process is managed in compliance with policies and procedures, etc.) • Support and assist with GQC IT systems maintenance and change control (CAPA, electronic Document and Learning Management System, other) • Oversee and manage the Regulatory/Client Audit Support functions • Audit scheduling and audit calendar maintenance • Meeting coordination/logistics • CDA Requests • Auditor Code of Conduct • Setting up internal trackers and portals • Setting up and providing secure Box access for auditor(s) when required • Quality Compliance documentation review prior to and during audit • Ensure audit reports and responses are stored as per UBC record retention procedures • Provide administrative support (i.e., agenda, minutes, metrics) for the Global Quality Compliance department • Assist in department-related special projects • Other duties as assigned

A s leaders in the pharmaceutical support industry , UBC is devoted to empowering health solutions for a better tomorrow . We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding journey with UBC! Grow while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! Brief Summary: Provide senior managerial duties overseeing the appointed coordinating center projects by overseeing the facilitation, managing, informing, training and recruiting of employees. This Sr. Manager role will manage the design and implementation and account management of copay assistance programs for several specialty pharmaceutical programs Specific job duties: Oversight of appointed coordinating center projects to meet company objectives Ensure that all managers and associate managers are fully able to provide support to the associates who conduct incoming calls from the patients and the healthcare providers with the utmost customer service Provide on-going analysis and evaluation of the effectiveness of appointed projects Provide overall management and leadership of appointed projects Serve as a client contact with external entities related to the project Oversee appointed coordinating center managers for projects to ensure calls are made and support the escalation process Provide managers with any issues or follow-up activities that need to occur with clients, participants within a project and/or employees in regards to daily responsibilities Ensure that the managers have the tools to ensure customer satisfaction Support efforts to deliver materials that are sponsor-authored instruction to ensure documentation of calls are accurate and concise Support the appointed Project Manager in the creation of SOPs, project specific procedures and training materials Support the appointed Project Manager in the creation and building of portal designs and other electronic data capture solutions Ensure the projects are scalable for the current and future term Assist business development with request for proposal information, call center expertise, and budget preparation Other duties as assigned by the Senior Director, Operations and as determined by UBC SOPs.

• Ensure security controls are deployed, operating effectively, and aligned with organizational security policies and standards. • Monitor, review, analyze, and respond to security alerts generated from various security platforms. • Tune and optimize security alerts to reduce false positives and improve detection effectiveness. • Ensure assets are properly onboarded and reporting into required security monitoring and vulnerability management tools. • Lead and support the vulnerability management lifecycle, including: Conducting regular vulnerability scans using automated tools, Analyzing scan results and prioritizing findings based on risk, Working closely with infrastructure, application, and development teams to remediate vulnerabilities and validating fixes, Perform and manage web application security scans, interpret findings, and provide clear remediation guidance to development teams. • Monitor threat intelligence feeds and external advisories to identify emerging threats, vulnerabilities, or risks relevant to the organization. • Participate in incident response activities, including identification, containment, eradication, and recovery efforts. • Assess, develop, and apply updated or strengthened security measures to respond to changing threats, regulatory and business requirements, enhancing both cloud and on-premises security posture. • Work with IT, engineering, and business teams to develop, review, and implement secure configurations, standards, and policies. • Assists project teams in the implementation of security measures to meet UBC cybersecurity policies and external governances, e.g., HIPAA, GDPR, CCPA. • Maintain accurate and up-to-date security documentation for systems, applications, and processes. • Collaborate with other security team members on security initiatives and best practices Support annual security initiatives and defined deliverables aligned with the organization’s security roadmap. • Participate in special projects and perform additional duties as assigned.

• Partner with multiple vendors to create estimates and delivery plans for projects at a capability level. • Ensure quality of technology delivery of multiple vendors’ technology solutions for multiple concurrent projects at capability level. • Provide technology leadership and delivery accountability for solutions for multiple concurrent projects within an application family. • Function as team leader with accountability: Setting direction to mature the technology associated with the team. • Identify and implement process enhancement opportunities associated with supporting the application area. • Serve as SME for components of the team. • Support activities of senior team members and architects to set direction for new technology components in the UBC environment. • Provide technical guidance to projects for components of a technology suite. • Lead efforts to develop standard practices, components, guidelines for use of complex technology components. • Participate in action to determine root cause of problems and drive resolution. • Work on special projects as assigned.