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• Lead discovery workshops and business process reviews to understand customer service operations, contact center requirements, customer journeys, and business objectives. • Serve as the lead solution architect for Agentforce Voice, Service Cloud Voice, and Amazon Connect implementations. • Design scalable omnichannel customer engagement architectures supporting voice, chat, SMS, email, social, and digital channels. • Develop future-state contact center strategies and modernization roadmaps aligned with business goals and customer experience objectives. • Architect intelligent routing, skills-based routing, workforce optimization, IVR, self-service, agent assist, and AI-driven customer service solutions. • Design and implement Service Cloud Voice, Amazon Connect, Agentforce, Amazon Lex, Contact Lens, and Digital Engagement solutions. • Define integration strategies between Salesforce and enterprise systems including CRM, telephony, workforce management, knowledge management, identity management, and analytics platforms. • Provide architectural oversight throughout the project lifecycle, including solution design, configuration guidance, testing strategy, deployment planning, and post-production optimization. • Lead technical design sessions and create architecture diagrams, solution documentation, technical specifications, and implementation roadmaps. • Support pre-sales activities including solution estimation, demonstrations, executive presentations, architecture reviews, and proposal development. • Partner with AI and Data teams to develop innovative customer engagement experiences leveraging Agentforce, Einstein AI, Data Cloud, generative AI, and conversational AI technologies. • Mentor consultants, developers, administrators, and solution architects while promoting delivery excellence and best practices. • Stay current on Salesforce, Amazon Connect, Agentforce, and AI platform innovations and advise clients on emerging capabilities and opportunities.
Based in Dublin, Leinster, Ireland, Experian is a global information services company that operates in 40 countries around the world and has additional headquar
Role Description The mission of a Product Reliability Engineer is to ensure cloud products and services are reliable, observable, scalable, secure, and resilient, so customers can depend on EMS consistently while engineering teams can innovate. - Protect the customer through high availability, fast response times, and consistent performance with minimal service disruptions. - Success is measured by uptime, latency, reliability, and customer satisfaction. - Build reliability into the product by identifying reliability risks early and influencing architect decisions. - Establish reliability requirements and validate system behavior under failure conditions. - Create operational excellence, increase system resilience, and drive continuous improvements. Qualifications - Experience with observability. - Knowledge of distributed system architecture. - Experience supporting high-availability environments. - Familiarity with security, compliance, and cloud governance frameworks. Requirements - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). - 2–5 years of experience in IT operations, Site Reliability Engineering (SRE), DevOps, Platform Engineering, Production Engineering, or Cloud Operations. - Experience with designing and implementing reliability engineering practices for cloud-native applications. - Experience with cloud platforms (AWS and GCP). - Familiarity with operating systems (Linux and/or Windows). - Basic scripting skills (PowerShell, Python, Bash, etc.). - Experience working with incident management processes and tools. - Understanding of distributed systems and cloud-based architectures. - Knowledge of system performance tuning and troubleshooting techniques. - Experience with reliability tools. - Strong troubleshooting, data analysis, and technical communication skills. - Experience with Infrastructure as Code tools such as Terraform. - Knowledge of monitoring and observability platforms. - Advanced English. Benefits - At Serasa Experian, we believe that diversity is essential for a healthier and more innovative work environment, where everyone can share experiences and express their ideas. - We promote several initiatives to support inclusive recruitment and the professional development of our people. - Affinity groups to empower and support individuals from underrepresented groups: ExperianPride (LGBTQIAPN+ community), Ubuntu (racial equity), Women in Experian (gender equity), Aspire (people with disabilities), and Connecting Generations (generations).
• Lead development of data solutions, pipelines, and API-driven database components • Drive high‑volume data processing and enterprise data architecture efforts
Role Description This position is in the Department of the Chief Information Office (DCIO), Infrastructure Services Division (ISD). The incumbent serves as a Senior Hybrid Cloud Engineer and Subject Matter Expert (SME) for the engineering, implementation, and Tier 2/3 support of the organization's integrated hybrid infrastructure. The incumbent is the technical authority for bridging these environments, ensuring seamless interoperability, high availability, and the extension of Zero Trust Architecture (ZTA) from the local data center to the public cloud. The incumbent plays a pivotal role in managing the total lifecycle of virtualized assets, from on-premises hypervisors to cloud-native instances, ensuring a unified security and operational posture. - Engineering and managing enterprise on-premises virtualization platforms (e.g., VMware vSphere, Microsoft Hyper-V, or Nutanix AHV) to support mission-critical legacy and modern workloads. - Architecting and maintaining hybrid cloud connectivity using technologies such as Azure Arc, AWS Outposts, or Google Anthos to create a unified management plane across local and public data centers. - Leading the migration and refactoring of workloads from on-premises virtual environments to Azure, AWS, GCP, or OCI using "lift-and-shift," "re-platforming," or "cloud-native" strategies. - Managing software-defined data center (SDDC) components, including virtualized networking (NSX/AVS) and storage (vSAN), to ensure high performance and hardware abstraction. - Automating hybrid infrastructure delivery through Infrastructure as Code (IaC) tools like Terraform and Ansible to provision resources consistently across on-premises and multi-cloud providers. - Designing cross-environment Disaster Recovery (DR) and Backup solutions that utilize cloud storage (e.g., S3, Azure Blob) as targets for on-premises virtual machine snapshots and stateful data. - Extending Zero Trust security models to the on-premises perimeter by implementing micro-segmentation, identity-based access, and consistent firewall policies across the hybrid fabric. - Optimizing compute resource allocation by monitoring hypervisor contention on-premises and right-sizing elastic instances in the public cloud to balance cost and performance. - Performing Tier 3 diagnostic analysis on complex "gray failure" issues, such as latency between local virtual switches and cloud VPCs, or synchronization errors in hybrid storage arrays. - Managing the integration of hyper-converged infrastructure (HCI) with cloud-native APIs to facilitate seamless resource scaling during peak demand periods. - Mentoring technical staff on the convergence of traditional systems administration and cloud-native engineering, developing guides for hybrid operational excellence. - Ensuring federal compliance (NIST SP 800-53) across the entire stack, maintaining security controls for both physical host hardware on-premises and ephemeral resources in the cloud. - Performing other duties as assigned. Qualifications - Attention to Detail: Is thorough when performing work and conscientious about attending to detail. - Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations. - Oral Communication: Expresses information effectively, considering the audience and nature of the information; makes clear and convincing oral presentations. - Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Requirements - Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. - Experience as a Subject Matter Expert in on-premises virtualization (VMware/Hyper-V) and multi-cloud engineering (Azure/AWS/GCP/OCI). - Managing highly technical projects as directed supporting the Cloud and VDI capability reporting status and compliance as required. - Coordinating and maintaining relationships with all necessary internal and external groups supporting related services. - Expertise in automating infrastructure across local and public data centers. Benefits - Familiarity with the Federal Judiciary and AO policies is a plus. Certifications - VMware Certified Professional (VCP) - Azure solutions architect - AWS solutions architect - GCP Professional cloud architect - OCI solutions architect
Role Description This is a remote position. Qualifications - Minimum 3+ years of experience working with IFS Cloud. - 3+ years of experience as a technical developer in IFS Cloud EAM or ERP environments. - Experience in at least 2 end-to-end implementations of any IFS Cloud Projects. Requirements - Implementation and configuration knowledge across IFS Cloud ERP, EAM, and Manufacturing modules including Production, Shop Orders, Work Centers, BOMs, Routings, and Manufacturing Execution. - Demonstrated configuration and expertise in core EAM processes (PM programs, work orders, resources, failure codes, materials). - Working knowledge of Projections/REST APIs, IFS Connect, security/permission sets, and data migration tools. - Strong PLSQL (Oracle) for troubleshooting and Reports. - Understanding of discrete and/or process manufacturing workflows and how they integrate with IFS Cloud Manufacturing module. - Exposure to integration between Manufacturing Execution Systems (MES) and IFS Cloud for production order management, quality control, and shop floor reporting. - Knowledge of OEE (Overall Equipment Effectiveness), production KPIs, and how IFS Cloud Manufacturing supports performance tracking on the shop floor. Benefits - IFS Functional Certified Practitioner in Financials/Human Capital management/Supply Chain/Manufacturing/Project (Preferred). - IFS Certified Practitioner Technical Consultant (Required). - IFS Certified Practitioner Integration Developer. - IFS Practitioner Consultant – Asset management – IFS Cloud. Company Description
• Support infrastructure that development teams use to own and operate their services at Mozilla. • Guide technical decision-making and adoption of user-centric solutions. • Create Claude skills and design agentic workflows that improve developer productivity • Guide team members and promote engineering standard methodologies, with a focus on usability and maintainability. • Facilitate cross-functional collaboration for efficient and cohesive platform delivery. • Write proposals and decision briefs for new policies, processes, and platform functionality. • Create new features for the platform with a meaningful value proposition • Be trusted to resolve unclear but urgent tasks.
Headquartered in Rochester, Minnesota, Mayo Clinic is a nonprofit medical institution ranked first in more specialties than all other hospitals in America. The
Role Description Mayo Clinic is seeking an IT Cloud Engineer to help build, operate, and support enterprise cloud platforms that enable secure, scalable, and automated workloads across public cloud and on-prem environments. This role focuses on implementation, operational support, and automation, working under established architectural standards and patterns. - Cloud Engineers partner with senior engineers and architects to deliver reliable cloud and container platform services for application and data teams. - The Information Technology Cloud Engineer works to ensure that enterprise cloud solutions are designed, delivered, and supported. - May develop internal and external compatibility of the system and subsystems. - Develops moderately complex scripts using a tool or combination of tools to automate a task or a series of tasks. - Develops and complies with SLAs or OLAs. - Documents new or modified solutions, installation instructions, and other system-related information. - Writes configuration for cloud platforms leveraging appropriate tools. - Collaborates with developers and is responsible for the "Ops" part of DevOps. - Develops and maintains tools and frameworks that other teams use to smoothly develop their applications. - May use technology to implement automation and orchestration. - Develops, builds, or implements cloud solutions based on business and technology considerations to satisfy customer needs. - Works to integrate cloud solutions with existing enterprise tools and systems. - Ensures compliance of cloud solutions to architectural standards. - Performs evaluations of enterprise cloud technology standards, tools, products, and solutions to identify opportunities for improvement. - Works with information security to ensure Cloud solutions support maintenance of a secure technology environment. - Assists with planning and validating the installation, configuration, and maintenance of Cloud solutions. - Supports compliance of role-based access control (RBAC), cost containment and cloud provider account management. - Assists in developing time and cost estimates for cloud solutions. - May develop, review, and modify Cloud systems specifications, input/output processes and working parameters for hardware/software compatibility. - Participates in evaluation of technical requirements to determine the impact of Cloud technologies on the infrastructure including equipment redundancy and capacity requirements. - Supports and maintains the physical design for cloud-based solutions for infrastructure and platforms. Qualifications - Implement and support cloud and container platform capabilities for cloud-native and hybrid workloads. - Deploy and operate Kubernetes-based platforms following established standards and best practices. - Assist with migrations from on-prem systems to cloud and container-based architectures. - Develop and maintain infrastructure-as-code (IaC) and automation with guidance from senior engineers. - Monitor, troubleshoot, and resolve cloud and platform issues in production environments. - Follow security, compliance, and operational requirements, including HIPAA-aligned controls. - Contribute to documentation, runbooks, and operational procedures. - Collaborate with application, security, and operations teams to support platform adoption. Role Scope - This role emphasizes execution and operational support under established architecture and standards. - Cloud Engineers grow skills through hands-on delivery, mentorship from senior engineers, and exposure to platform operations. - Architecture ownership and strategic design decisions are led by senior and principal engineers. Benefits - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Nextech improves the performance of specialty practices with innovative solutions that drive efficiency and fuel growth.
• Own delivery of platform solutions across teams and systems, aligning technical direction with business goals and customer impact. • Lead standardization of cloud platform patterns and Infrastructure as Code (IaC), enforcing reviews, reusable modules, and testing to improve consistency and reduce operational risk. • Lead CI/CD implementations and integrations across multiple teams to raise delivery quality and velocity, enabling faster and more reliable delivery of customer value. • Design scalable, multi-region architectures and resilient global networking patterns that improve availability, recoverability, and performance for customers. • Embed security and compliance by design across infrastructure and delivery tooling, driving secure baselines, hardening, and risk-based controls that protect customer data. • Drive telemetry and observability strategy, including meaningful SLOs and actionable alerts, to improve reliability, troubleshooting speed, and overall customer experience. • Influence cost planning and guardrails through tagging, monitoring, and automation to support efficient operations and sustainable customer outcomes. • Coach and mentor engineers, providing technical leadership, raising engineering standards, and helping teams scale platform practices effectively. • Communicate effectively across engineering and stakeholders, influencing decisions and resolving cross-team conflicts to align toward shared outcomes.
Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 850 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade. SCRI’s research network brings together more than 1,300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20+ states across the U.S.
Role Description Oversee the health and strategic direction of cloud and platform computing systems, essential for supporting US Oncology practices. Responsible for crafting and executing the US Oncology cloud and hosted computing service roadmap, ensuring alignment with McKesson standards and stakeholder expectations. - Collaboration with customer success teams to ensure project management and technology service delivery meet objectives and adhere to committed timelines. - Strict adherence to technology standards to guarantee reliable service delivery. - Support for both traditional and cloud-hosted platform services across 450+ sites in the United States. - Ensure platform services align with the unified objectives of McKesson and the US Oncology Network strategy. - Conduct regular service and roadmap reviews to align and prioritize initiatives with key stakeholders. - Maintain a culture of performance, transparency, cost efficiency, and quality improvement while building trust and credibility throughout the organization. - Leadership and oversight of major incident management (MIM) for USON cloud and platform services. - Leadership in cloud migration initiatives, driving the adoption of cloud services across US Oncology to improve patient experience. - Maintain documentation that supports the USON environment, including non-standard configurations. - Deliver metrics on KPIs required to support service health and initiatives. - Collaborate with internal and external technology partners to deliver strategic initiatives. - Establish priorities, providing guidance, and securing engagement and commitment from teams. - Manage requests, providing timely approvals, and enforcing governance. - Partner with MT managed services to support get-to-green programs. - 100% telecommuting allowed from any location in the U.S. 10% domestic travel required. Qualifications - Bachelor’s Degree in Computer Science, Electronics Engineering or a related field. - Ten (10) years of experience in the job offered or a related field. - Five (5) years demonstrated experience in: - Conducting Cloud Assessment and discovery to evaluate existing infrastructure and identify opportunities for cloud adoption. - Managing multiple customer deliveries globally, demonstrating ability to handle complex projects across different regions. - Utilizing public cloud platforms such as AWS and Azure to optimize performance and scalability. - Three (3) years demonstrated experience in: - Leading Cloud transformation and migration projects, ensuring seamless transition of applications and data to cloud environments. - Driving application transformation to Cloud. - Implementing Cloud Governance strategies focusing on cost management, compliance, security, availability, and reliability. - Providing hands-on expertise in delivery, effectively leading teams and driving projects to completion. - Overseeing MIM (Incident Management) processes to ensure timely resolution of issues and minimizing downtime. - Providing service management. - Working with platform technologies and cloud hosting support/engineering in a 24x7 Enterprise environment. - Performing business continuity planning, disaster recovery, high availability technologies, and implementations, including troubleshooting and configuration management. - Providing leadership in a matrixed organization, delivering beyond reporting structures. - Working with Microsoft Azure and rolling out and managing server and platform services at scale. - Debugging/resolving system failures in production environments. Requirements - Applicant must have five (5) years demonstrated experience in each of the following: - Conducting Cloud Assessment and discovery to evaluate existing infrastructure and identify opportunities for cloud adoption. - Managing multiple customer deliveries globally, demonstrating ability to handle complex projects across different regions. - Utilizing public cloud platforms such as AWS and Azure to optimize performance and scalability. - Applicant must have three (3) years demonstrated experience in each of the following: - Leading Cloud transformation and migration projects, ensuring seamless transition of applications and data to cloud environments. - Driving application transformation to Cloud. - Implementing Cloud Governance strategies focusing on cost management, compliance, security, availability, and reliability. - Providing hands-on expertise in delivery, effectively leading teams and driving projects to completion. - Overseeing MIM (Incident Management) processes to ensure timely resolution of issues and minimizing downtime. - Providing service management. - Working with platform technologies and cloud hosting support/engineering in a 24x7 Enterprise environment. - Performing business continuity planning, disaster recovery, high availability technologies, and implementations, including troubleshooting and configuration management. - Providing leadership in a matrixed organization, delivering beyond reporting structures. - Working with Microsoft Azure and rolling out and managing server and platform services at scale. - Debugging/resolving system failures in production environments. Benefits - Offered wage: $209,394 – $226,800/year. - Competitive compensation package as part of Total Rewards. - Compensation determined by factors including performance, experience, skills, equity, job market evaluations, and geographical markets. - Other compensation may include annual bonus or long-term incentive opportunities. Contact To apply, please send resumes to JobPostings@McKesson.com . Reference #: 002207.
Role Description Linux Vulnerability Remediation Engineer (Server Infrastructure – RHEL 7/8/9/10) Remote, Fulltime Key Responsibilities - Vulnerability Remediation & Patch Management: - Own and execute end-to-end remediation for vulnerabilities identified on Linux servers (RHEL 7/8/9), including OS/package patching and configuration hardening. - Fast-track and manage all Meridian-related remediation requirements as they are received, ensuring adherence to defined SLAs and audit expectations. - Triage vulnerability findings (primarily from Qualys) and translate them into actionable remediation plans, considering exploitability, criticality, asset tiering, and operational risk. - Coordinate remediation activities for: - Kernel and package updates (YUM/DNF), security errata, and required reboots where applicable. - CIS/STIG-aligned configuration changes (as applicable in the environment). - Mitigations/compensating controls when immediate patching is not feasible (documented and approved per process). - Automation, Configuration Management & Engineering: - Develop, enhance, and maintain remediation automation using: - Chef (cookbooks/recipes, attributes, templates, policy files as applicable) - Ansible (playbooks, roles, inventories, modules) - Shell scripting (Bash) and Ruby for server-side automation and custom remediation logic - Convert recurring manual remediation steps into repeatable automated solutions and standardized runbooks. - Ensure code follows internal engineering standards: version control, peer review, testing, documentation, and change management. - Validation, Closure & Reporting: - Validate remediation effectiveness by re-scanning and verifying closure in Qualys (and/or approved internal validation methods). - Confirm fixes did not introduce regressions; coordinate with application and platform teams for post-change verification. - Maintain accurate documentation of remediation actions, approvals, exceptions, and closure evidence to support audit and compliance needs. - Provide progress updates, metrics, and risk status to stakeholders (e.g., open critical/high items, aging items, SLA adherence). - Cross-Team Coordination & Operational Execution: - Schedule and lead remediation calls with infrastructure support teams, application owners, and other stakeholders to drive timely execution. - Work within change management processes: create/execute change plans, develop rollback steps, and coordinate maintenance windows. - Partner with platform engineering to improve standard server baselines and prevent vulnerability recurrence. - Vendor & Release Coordination (as needed): - Follow up with vendors (e.g., Red Hat or software providers) for patch availability, release schedules, and remediation guidance when vulnerabilities require vendor action. - Track advisories (RHSA/RHBA) and coordinate planned rollout timelines where applicable. Qualifications - 6-10 years of Strong hands-on experience with RHEL 7/8/9/10 in enterprise environments. - Proven experience driving vulnerability remediation and patch management for Linux servers. - Expertise with Qualys (or equivalent vulnerability scanners) including interpreting findings, false-positive validation, and closure verification. - Automation experience with Chef and/or Ansible in production. - Strong scripting skills: Bash, plus working proficiency in Ruby (or ability to maintain/extend existing Ruby codebases). - Understanding of Linux security fundamentals (permissions, services, SSH hardening, package management, kernel considerations). - Experience working with change management, incident/problem management, and coordinating across multiple support teams. Preferred Qualifications - Familiarity with compliance/security frameworks (e.g., CIS benchmarks, STIG concepts) as applied to Linux servers. - Experience with CI/CD or automated testing for infrastructure code (linting, unit/integration testing where applicable). - Experience operating in large-scale environments (hundreds/thousands of servers) with tiered production controls. - Working knowledge of container host hardening and server-side runtime dependencies (if applicable to the server fleet). Key Skills & Competencies - Remediation prioritization and risk-based decision making. - Strong troubleshooting and root-cause analysis (package conflicts, dependency issues, service impacts). - Clear communication and ability to drive closure across stakeholders. - Documentation discipline and audit readiness mindset. - Ability to deliver under tight timelines while maintaining system stability. Deliverables / Success Measures - Reduction in open Patch NOW/Critical/High vulnerabilities and improved SLA compliance. - Consistent, repeatable remediation through Chef/Ansible automation. - Verified closures in Qualys with clear evidence and minimal re-open rates. - Improved remediation cycle time for Meridian requirements and other prioritized findings. - Fewer recurring vulnerability patterns through baseline improvements and preventive controls.
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AWS, Cloud, Azure, Infrastructure as Code, Terraform, Observability/Monitoring
