TELUS Digital

• Collaborate with the executive leadership team to define the company's CX AI vision, strategy, and goals for contact center transformation • Drive growth by identifying emerging trends, market opportunities, and industry best practices in contact center innovation • Lead the planning, development, and execution of the CX AI strategic roadmap, including new innovative offerings in the AI space for contact centers • Oversee the development and leadership of comprehensive CX AI offerings, including Assistive CX, Agentic CX, Conversation Agents, CX Insights & Intelligence, CCaaS platforms (including Genesys, Five9, AWS Connect, and Google), CRM (Salesforce and Zendesk), workforce management, agent quality management, and technology partnerships (Cresta and ElevenLabs) • Assume overall accountability for the financial performance of the CX AI practice • Partner with Business Development, Digital Solutions leaders, and CXM account and operations leaders to grow and transform managed accounts in the BPO business • In partnership with Business Development, develop and implement effective revenue generation strategies to meet or exceed annual revenue targets for digital contact center solutions • Monitor financial performance, identify areas for improvement, and implement corrective actions as necessary • Build and lead high-performing teams across technologies and capabilities • Foster a culture of excellence, innovation, collaboration, and continuous learning within the CX AI teams globally • Drive the development and integration of innovative AI-powered solutions and offerings for contact center CX optimization • Partner with TELUS clients and TELUS Digital stakeholders to drive digital transformation within TELUS-owned CX operations • Partner with clients to identify their contact center challenges and design tailored digital solutions • Oversee the delivery of high-quality CX AI implementations and strategic recommendations • Provide thought leadership and build trusted advisor relationships with key client stakeholders • Drive the adoption and integration of modern CX platforms and technologies

• Own the complete quality assurance strategy for each sprint - from test planning and elaboration through to UAT execution and sign-off - managed entirely within ServiceNow. • Write clear, well-structured test cases and test scripts using standardized formats with explicit pass/fail criteria, ensuring all test documentation is sprint-ready before development begins. • Actively participate in all Agile ceremonies: sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives, with explicit focus on quality gates and acceptance criteria validation. • Track quality progress, surface defects and risks proactively, prioritize testing efforts, and coordinate resolution across the delivery team. • Define and maintain quality acceptance criteria alongside the development team, ensuring stories are testable before they enter development. • Design, develop, and maintain automated test suites using the ServiceNow Automated Test Framework (ATF), including test steps, assertions, and data-driven testing scenarios. • Create reusable test components, test data sets, and ATF best practices libraries to improve test efficiency and scalability across multiple sprints and releases. • Execute and enhance automated test coverage across core modules: IT Service Management (ITSM) and Customer Service Management (CSM) are the primary areas of focus for this role. • Perform hands-on manual testing within ServiceNow to validate configuration, identify gaps in automated coverage, and ensure end-to-end quality across all user workflows. • Troubleshoot test failures, investigate root causes, and distinguish between product defects and test infrastructure issues. • Validate configuration outputs in non-production environments (development, sandbox, UAT) and ensure alignment to approved requirements prior to production promotion. • Conduct test planning sessions and requirements workshops with business stakeholders and the development team to define test scope, coverage areas, and acceptance criteria. • Translate functional specifications and process flows into comprehensive test scenarios, test cases, and user acceptance testing (UAT) scripts suitable for business user execution. • Proactively manage stakeholder expectations throughout delivery, providing regular quality reports, defect summaries, and progress updates; facilitate decisions on risk acceptance and scope trade-offs. • Design UAT environments and coordinate user acceptance testing, including training business users, managing test data, and collecting defect feedback. • Actively leverage Generative AI tools to accelerate testing deliverables - including drafting and refining test cases, generating test data, creating UAT scripts, producing test documentation, and summarizing defect patterns. • Apply AI-assisted techniques responsibly and in alignment with organizational standards, ensuring test outputs are reviewed, validated, and fit for purpose before use in delivery. • Maintain current and accurate quality documentation including test plans, test cases, test execution reports, defect logs, and UAT sign-off records - all managed within ServiceNow where applicable. • Identify and champion quality process improvements, automation opportunities, and platform governance enhancements across teams. • Stay current on ServiceNow platform releases, new ATF capabilities, and deprecations that impact ITSM and CSM testing and quality delivery. • Collaborate with Solution Architects and developers to establish testing standards, configuration validation protocols, and quality gates aligned to organizational best practices.

• Design and develop custom applications, modules, workflows, and configurations on the ServiceNow platform. • Implement ServiceNow solutions integrating with TMF APIs and other external systems using Integration Hub. • Develop and maintain Service Catalogs, Service Portals, and Service Requests. • Utilize Integration Hub to build and manage integrations with third-party applications and services. • Ensure seamless data flow between ServiceNow and other systems, particularly through TMF APIs. • Develop and implement ATF test cases to automate testing processes and validate functionality.

• Circuit Diagram Review: Look at simple schematics generated by the AI and make sure the components are connected in a way that actually works. • Component Fact-Checking: Verify that the AI is using the correct specifications for parts. • Troubleshooting Logic: Read the AI's advice on how to fix a broken device and ensure logical steps are taken. • Simplifying Technical Specs: Help the AI summarize complex data sheets for clarity.

• 3D Point-Cloud Annotation: Working with LiDAR and depth data to identify objects in a 3D space • Physics-Consistency Auditing: Evaluating synthetic data to ensure real-world consistency • Spatial Semantic Labeling: Annotating 'Digital Twins' of complex machinery and infrastructure • Synthetic-to-Real (Sim2Real) Validation: Comparing AI performance in simulation versus real world

• Trabajar en un proyecto orientado a mejorar contenido y calidad de mapas digitales • Realizar tareas de investigación y evaluación en un entorno web • Verificar y comparar datos • Determinar la relevancia y precisión de la información

Role Description At TELUS Digital, we are building more than just models; we are building "Digital Twins" of the physical world. As a Digital Twin & Synthetic Reality Expert, you are a pioneer in Spatial AI. You don't just label 2D images; you work within 3D simulations and synthetic environments to teach AI how to navigate reality. You will bridge the gap between architectural data, physics, and machine vision. At TELUS, you are helping to create the "Map of Everything" that will power the future of autonomous infrastructure and the industrial metaverse. Qualifications - Minimum of a Bachelor’s Degree in Cybersecurity, Criminal Justice, Forensic Science, or Information Security. - Native-level proficiency in your primary language is mandatory to identify localized document types and regional identity nuances. - Minimum B1 (Intermediate) level English. - Exceptional attention to detail, specifically in identifying pixel-level anomalies in digital images. - In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification. Requirements - 3D Point-Cloud Annotation: Working with LiDAR and depth data to identify objects in a 3D space, ensuring the AI understands volume and distance, not just pixels. - Physics-Consistency Auditing: Evaluating synthetic data (AI-generated environments) to ensure that gravity, lighting, and collisions behave as they do in the real world. - Spatial Semantic Labeling: Annotating "Digital Twins" of factories, hospitals, or cities to teach AI the function of complex machinery and infrastructure. - Synthetic-to-Real (Sim2Real) Validation: Comparing AI performance in a simulation versus the real world to identify "reality gaps" and correcting the training data accordingly. Benefits - Earn on your free time - be your own boss. - Flexible schedule that fits your lifestyle. - Long-term project, get paid per task. - Get support from a global AI community. - Join us today and be part of a dynamic and innovative team that is making a difference in the world! Company Description TELUS Digital is at the forefront of creating and enhancing the world's data to enable better AI via human intelligence. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more.

Role Description We’re inviting parents and guardians to take part in a short, secure online task to help keep teens safer on the internet. In just 30 minutes from home, you can participate in a simple, privacy-preserving process that supports technology designed to protect minors from harmful or age-inappropriate content. Your participation helps create a safer digital world for children and families, while supporting responsible, privacy-first online safety solutions. By participating, you help test a privacy-first age-estimation system that uses an email’s digital footprint for safe benchmarking. Your child’s email will never be stored, accessed or communicated with beyond this data collection exercise. Tasks - Complete a 30-minute online task from home - Confirm your teen’s email and age for safe online access Qualifications - Be a resident of the European Union, United Kingdom, United States, Brazil, Australia, or Canada - Be a parent or legal guardian of a teen aged 13–17 - Have a teen with a registered email address - Be willing to verify your child’s date of birth and complete ID verification Benefits - Earn on your free time - be your own boss - Flexible schedule that fits your lifestyle - Long-term project, get paid per task - Get support from a global AI community Company Description We are a team dedicated to safeguarding children and society online. Our solutions combine age assurance, content moderation, and privacy-first technology to help platforms comply with regulations, build user trust, and protect their communities. TELUS Digital is at the forefront of creating and enhancing the world's data to enable better AI via human intelligence. Our solutions improve AI systems in multiple applications, such as advanced smart products, improved search results, expanded speech recognition, more human-like bot interactions, and more. Join our global AI Community of 1 million+ annotators and linguists in helping companies in testing and improving machine learning models. Our flexible freelance opportunities allow you to work at your own pace and from the comfort of your own home. Join us today and be part of a dynamic and innovative team that is making a difference in the world!

Role Description Join our elite team of Senior Raters as a critical contributor to high-quality validation data that directly influences product development and quality assurance for leading search engines and AI technologies. This flexible, remote opportunity allows you to apply your analytical and research skills to evaluate search results and AI-generated content while contributing to the development of high-quality AI systems. A Day in the Life of a Quality Assurance Rater: - Conduct analytical assessments of search results and AI responses, providing ratings and feedback that help improve AI model performance and search quality. - Maintain high quality standards and deliver the accuracy our clients depend on. - Evaluate a variety of rating tasks, analyze content with attention to detail, conduct research to support rating decisions, and identify guideline gaps or task inconsistencies. - Participate in training and calibration sessions while contributing feedback to improve rating processes and guidelines. Qualifications - Working as a freelancer with excellent communication skills in English. - Resident in the United Kingdom for the last 5 consecutive years. - Familiarity with current and historical business, media, sports, news, social media, and cultural affairs. - Strong analytical thinking, attention to detail, and research skills. - Experience using web browsers, search engines, and online research tools. - Daily access to a reliable broadband internet connection, smartphone, and personal computer. - Demonstrated research capability through professional background OR strong track record of self-directed research and information verification. - Ability to work independently and follow detailed guidelines consistently. - High level of creativity and logical skills with the ability to achieve consistent targets. Requirements - Candidates will complete project-specific training and qualification assessments before joining the program. - Ongoing work will be subject to regular quality assurance reviews and performance monitoring. Preferred Qualifications - Experience in quality assurance, content moderation, data annotation, research, journalism, editing, or information verification. - Familiarity with AI technologies, search engines, and digital content ecosystems. - Subject matter expertise in areas such as Popular Culture, Social Sciences, STEM, Medicine, Law, Finance, or Engineering. - Additional language skills may be beneficial depending on project requirements. Benefits - Earn extra income working remotely from the comfort of your own home. - Have the freedom to choose your own working hours to suit your own lifestyle. - Be a part of a community and access our well-being initiatives. - Contribute to the development of the AI ecosystem. Equal Opportunity All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

Role Description Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home. A Day in the Life of an Online Data Analyst: - Working on a project aimed at enhancing the content and quality of digital maps used by millions of people worldwide. - Completing research and evaluation tasks in a web-based environment such as verifying and comparing data, and determining the relevance and accuracy of information. Join us today and be part of a dynamic and innovative team that is making a difference in the world! Qualifications - No previous professional experience is required to apply for this role. - Working on this project will require you to pass the basic requirements and go through a standard assessment process. Requirements - Full Professional Proficiency in Dutch language. - Being a resident in Netherlands for the last 5 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in Netherlands. - Ability to follow guidelines and conduct online research using search engines, online maps, and website information. - Flexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevance. - Daily access to a broadband internet connection, computer, and relevant software. - In order to be hired into the program, you’ll take an open book qualification exam that will determine your suitability for the position and complete ID verification. - Our team will provide you with guidelines and learning materials before your qualification exam. - You will be required to complete the exam in a specific timeframe but at your convenience. Benefits - Earn extra income working remotely from the comfort of your own home. - Have the freedom to choose your own working hours to suit your own lifestyle. - Be a part of a community and access our well-being initiatives. - Contribute to the development of the AI ecosystem.