Nextech Systems

• Conduct client training in preparation for Go-Live events, following Nextech CRM’s standard implementation methodology. • Complete practice assessments and workflow analysis guided by industry best practices. • Instruct clinical and non-clinical staff on the proper use of software applications. • Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness. • Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress. • Investigate and resolve client issues during implementation and go-live. • Identify opportunities for workflow improvement and optimization post-go-live. • Partner with internal teams to ensure successful implementation and alignment with client needs. • Communicate effectively with clients and team members to ensure alignment and satisfaction. • Additional duties as required.

• Lead a team of Client Success Managers • Oversee successful proactive outreaches and customer client business reviews • Secure reference accounts and maintain the growth of the customer base • Cross collaborate with support and product for NPS scores • Provide guidance and assist on customer issues • Develop metric requirements for monthly operational review on score card metrics within client success • Ensure organizational readiness for the client success manager team regarding new product features • Carry out additional responsibilities as assigned based on business need

• Design, develop, and execute scalable performance test strategies to validate the reliability, scalability, and responsiveness of enterprise applications and distributed systems. • Develop and maintain automated performance test scripts using k6 to simulate real-world user workloads and identify system bottlenecks. • Analyze application, database, and infrastructure performance metrics to identify performance issues and provide recommendations for optimization. • Design and maintain reusable performance testing frameworks, utilities, dashboards, and reporting solutions. • Build and maintain performance dashboards and automated reports using InfluxDB, Grafana, and Flux queries. • Collaborate with Software Engineers, Product Managers, DevOps, and Infrastructure teams to establish performance requirements and integrate performance testing into the software development lifecycle. • Integrate performance testing into Azure DevOps CI/CD pipelines to enable continuous performance validation. • Execute load, stress, endurance, spike, scalability, and capacity testing across cloud-native and distributed application environments. • Develop SQL queries to support test validation, performance analysis, and database performance investigations. • Produce performance analysis reports, communicate findings, and partner with development teams to validate performance improvements. • Support performance testing in containerized and distributed environments using Docker and Kubernetes where applicable. • Promote performance engineering best practices, standards, and continuous improvement initiatives. • Define, monitor, and analyze key performance metrics, including latency, throughput, and system resource utilization, using observability platforms such as InfluxDB, Prometheus, Grafana, and similar tools.

• Develop and execute a comprehensive business development strategy aligned with Nextech’s overall vision and goals. • Identify and evaluate new market opportunities, trends, and technologies in the HCIT space. • Lead the expansion into new markets, including geographic regions and healthcare specialties. • Build and nurture relationships with key stakeholders, including healthcare providers, payers, and industry leaders. • Negotiate and finalize strategic partnerships, alliances, and collaborations to enhance Nextech’s market presence. • Represent Nextech at industry conferences, trade shows, and networking events. • Drive top-line growth by securing new business and expanding relationships with existing clients. • Collaborate with the sales and marketing teams to develop go-to-market strategies and campaigns. • Oversee the end-to-end sales cycle for high-value deals, ensuring alignment with organizational goals. • Collaborate cross-functionally with product, marketing, and operations teams to align on strategic initiatives. • Monitor competitive activity, industry trends, and regulatory changes affecting the HCIT industry. • Utilize data-driven insights to inform business decisions and improve performance. • Report on key metrics, forecasts, and outcomes to the executive leadership team. • Carry out additional responsibilities as assigned based on business need

• Meeting or exceeding assigned quarterly and annual quotas within assigned territory • Regularly achieving assigned key performance metrics that will be published from time-to-time • Prospecting within territory to develop opportunities for Nextech to meet prospects’ needs • Traveling overnight to and/or within assigned territory as required to conduct comprehensive sales cycles • Utilizing Practice and Site Surveys to determine prospective clients’ software and system requirements • Demonstrating the full capabilities of Nextech software to prospective clients • Preparing and presenting price proposals to prospective clients • Determining and presenting the proposed return on investment for clients of the Nextech solution • Negotiating specific contract terms with prospective clients within Nextech guidelines; seeking approval of Vice President, Sales, and/or Chief Revenue Officer as required for terms that may differ from Nextech standard terms • Completing all necessary paperwork in order to process the sale; implementation, support, accounting and account management • Maintaining contact with the client and supporting other Nextech employees as required throughout the implementation, initial “go-live” process and ongoing client relationship • Utilizing Salesforce.com to report on the status of leads, track action items of each sales campaign and accurately forecast on a monthly and quarterly basis • Assist the Sales Vice Presidents in mentoring new and existing RSMs in various job functions • Conduct periodic training classes for other RSMs on various aspects of the sales function • Mentoring RSMs and Associate Sales Reps while in the field • Take responsibility for special projects as assigned by the Sales Vice Presidents to improve the sales function

• The Business Development Representative is responsible for proactive outbound prospecting and lead management. • This position will qualify prospects from lead status into the sales pipeline. • This role will act as a layer between marketing and sales - handle all first contact with new clients and build relationships through marketing activity – events, campaigns, direct mail, email, etc. • All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

• Creating and maintaining project charters for technical implementation projects. • Negotiating mutually acceptable project objectives, requirements, timelines, and success criteria. • Creating project schedules and managing technical project milestones. • Leading project kickoff calls to establish scope, expectations, deliverables, and communication plans. • Coordinating internal teams, third-party vendors, and client stakeholders to ensure successful project execution. • Managing complex technical projects including database mergers, migrations, EMR integrations, practice management system conversions, and large-scale data splits and exports. • Collaborating with Development, Product, Support, and Operations teams to deliver specialized technical solutions. • Reviewing technical project requirements and providing consultation during the pre-sales process to ensure project scope, timelines, and solution requirements are clearly defined. • Identifying project risks, technical dependencies, implementation challenges and driving mitigation strategies. • Identifying and managing implementation issue lists and escalations through resolution. • Executing projects according to approved project plans and technical requirements. • Monitoring project progress and adjusting as necessary to ensure successful project completion and client satisfaction. • Establishing communication schedules and conducting regular client and vendor touchpoints to provide updates, address concerns, and maintain project alignment. • Setting up and maintaining project documentation to ensure all project information is appropriately documented and secured. • Serving as the primary technical implementation contact for Customer Experience (CX) on complex client engagements. • Reviewing project deliverables with stakeholders to ensure quality standards and project objectives are met.

• Own delivery of platform solutions across teams and systems, aligning technical direction with business goals and customer impact. • Lead standardization of cloud platform patterns and Infrastructure as Code (IaC), enforcing reviews, reusable modules, and testing to improve consistency and reduce operational risk. • Lead CI/CD implementations and integrations across multiple teams to raise delivery quality and velocity, enabling faster and more reliable delivery of customer value. • Design scalable, multi-region architectures and resilient global networking patterns that improve availability, recoverability, and performance for customers. • Embed security and compliance by design across infrastructure and delivery tooling, driving secure baselines, hardening, and risk-based controls that protect customer data. • Drive telemetry and observability strategy, including meaningful SLOs and actionable alerts, to improve reliability, troubleshooting speed, and overall customer experience. • Influence cost planning and guardrails through tagging, monitoring, and automation to support efficient operations and sustainable customer outcomes. • Coach and mentor engineers, providing technical leadership, raising engineering standards, and helping teams scale platform practices effectively. • Communicate effectively across engineering and stakeholders, influencing decisions and resolving cross-team conflicts to align toward shared outcomes.

• Design, develop, and maintain scalable automation frameworks and regression test suites across UI, API, backend, and AI-driven applications. • Lead quality engineering initiatives for Agentic AI systems, including LLM workflows, RAG pipelines, autonomous agents, and distributed orchestration platforms. • Validate complex AI agent behaviors such as multi-agent coordination, tool calling, prompt chaining, memory retention, conversational workflows, and fallback/retry mechanisms. • Develop and execute functional, integration, regression, end-to-end, and performance testing strategies across cloud-native and distributed environments. • Collaborate with Software Engineers, Product Managers, and DevOps teams to integrate testing throughout the software development lifecycle. • Build reusable automation solutions to validate APIs, orchestration layers, asynchronous workflows, enterprise integrations, and AI-driven business processes. • Design and maintain robust test environments, CI/CD integrations, cloud execution platforms, and automation pipelines to improve efficiency and reliability. • Establish and drive best practices related to code quality, maintainability, scalability, dependency injection, observability, and testability. • Lead validation efforts for AI workflow resiliency, distributed system reliability, data consistency, and orchestration performance under failure and edge-case conditions. • Mentor QA engineers and contribute to the development of scalable QA standards, automation strategies, reporting practices, and continuous improvement initiatives.

• Sales & Marketing Alignment: Serve as the operational liaison between Sales and Marketing, ensuring consistent lead management, handoff processes, and pipeline hygiene • Partner with Marketing to optimize lead scoring, campaign attribution, and MQL-to-SQL conversion workflows • Support Sales leadership with territory planning, quota setting, and bookings tracking • Cross-Functional Collaboration: Work closely with Finance, Deal Desk, and Customer Experience teams to ensure accurate marketing deliverables and smooth customer lifecycle handoffs • Support onboarding of new sales and marketing team members with process documentation and tool training • Manage special projects and strategic initiatives as directed by VP of Revenue Operations and SVP of Marketing • Process Optimization: Design, document, and continuously improve end-to-end GTM processes, from demand generation through closed-won • Identify and resolve bottlenecks across the sales and marketing funnel to improve efficiency and throughput • Develop and maintain standard operating procedures (SOPs) for key revenue-generating workflows • Forecasting & Planning Support: Assist in managing the sales forecast process and pipeline review cadences • Support annual and quarterly planning for Sales and Marketing, including headcount modeling, capacity planning, and budget alignment • Develop TAM/whitespace analyses and prospect playbooks to support pipeline generation efforts • Territory Planning & Ownership Support: Support annual territory planning efforts by preparing data, validating assignments, and executing approved changes • Maintain territory and ownership updates throughout the year related to new hires, terminations, and role changes • Perform day-to-day territory and ownership maintenance across Salesforce, Chili Piper, and other revenue systems • Ensure accurate ownership and routing for accounts, contacts, leads, and related activities to support sales execution • Assist with data hygiene efforts by identifying inconsistencies and escalating issues to the Rev Ops Team Lead as needed • Reporting & Analytics: Liaison with key stakeholder driving requirements for dashboards and reports across Sales and Marketing KPIs using tools such as Salesforce and Power BI • Own and drive Marketing rhythm of business meetings • Support weekly pipeline review meetings, monthly and quarterly marketing business reviews with intelligence-driven insights • Technology Stack Management: Serve as a key Product Owner and power user for the Marketing GTM tech stack, including Salesforce, Gong, and Clay • Evaluate, implement, and drive adoption of new tools that improve Sales and Marketing effectiveness • Partner with Systems Team to ensure integrations are functioning correctly and data flows seamlessly across platforms