Mozilla

• Build the pipeline across France and Belgium by developing new opportunities with large enterprises, regulated organizations, and public-sector-related accounts. • Own the full sales cycle from prospecting and qualification through discovery, evaluation, business case development, negotiation, and close. • Turn early customer interest into pilots, support agreements, and long-term enterprise opportunities. • Partner closely with the Business Development Lead on market priorities, executive engagement, and the region’s most important opportunities. • Work with Solutions Engineering to support technical discovery, customer validation, pilot execution, and rollout planning. • Build trusted relationships with senior stakeholders across IT, security, architecture, procurement, and compliance, while helping refine the regional sales motion based on market feedback.

• Drive communications across key EU markets, supporting product launches, campaigns, media relations and storytelling • Develop and execute media strategies that build awareness and clearly differentiate Mozilla • Craft clear, compelling messaging and content across press materials, blogs, and executive communications • Build and manage relationships with media across tech, consumer and business, outlets • Identify and develop proactive storytelling opportunities tied to product and cultural moments • Partner with cross functional teams to ensure aligned communications • Prepare and support senior executives for media and public engagements as needed • Lead cross-functional communications efforts with strong ownership and follow-through • Track performance and contribute to ongoing improvement of communications impact • Support reactive communications, including media inquiries and sensitive issues

• Partner with the Director European Integrated Marketing to shape and deliver integrated marketing strategies for the UK, aligned to audience insights, brand priorities, product initiatives, and cultural moments. • Develop strong thought leadership and understanding of the regional landscape, including consumer needs, competitive specs, and emerging macro + cultural trends • Collaborate cross-functionally with product marketing, media, communications/policy teams, creative, PR, and agency partners to develop impactful campaign platforms and programs. • Deliver clear, powerful strategic and creative briefs to inspire and guide work across teams. • Translate global strategies into locally relevant marketing initiatives that resonate with regional audiences and business priorities. • Deliver integrated marketing campaigns across product launches, partnerships, brand moments, and always-on activity. • Ensure all creative output aligns with brand standards, tone of voice, and regional market nuances. • Collaborate with internal and high profile external partners and agencies to deliver coordinated campaigns and market presence • Strong program manager; accountable for the end-to-end execution. You will maintain clear project visibility, timelines, and stakeholder updates across campaigns. • Bring a measurement mindset; partnering with cross-functional teams to build measurement plans ensuring work-streams deliver quantifiable outcomes. • Partner with analytics, insights, and media teams to track + optimize campaign performance and measure impact against business objectives. • Own campaign and marketing performance tracking and reports to be shared with senior leaders across the business.

• You’ll be developing and leading a specific French marketing/brand strategy and campaign in 2026. • Partner with the Director European Integrated Marketing to shape and deliver integrated marketing campaign strategy for France, aligned to audience insights, brand priorities, product initiatives, and cultural moments. • Deliver integrated 2026 French brand campaign across owned + earned + paid channels, including partnerships, brand moments, and always-on activity. • Maintain clear project visibility, timelines, and stakeholder updates across this campaign. • Partner with analytics, insights, and media teams to track + optimize campaign performance and measure impact against business objectives. • Own campaign and marketing performance tracking and reports to be shared with senior leaders.

• Design, write, and maintain the code for sophisticated mobile applications on iOS, ensuring they meet our high standards for quality and user experience • Work alongside a diverse and geographically distributed team • Uphold our commitment to quality by conducting through code reviews, fixing bugs, and writing tests to ensure application stability and performance. • Collaborate with the team in building new features that enhance user engagement and contribute to the application’s growth while working closely with Product Managers • Engage in crafting experiments to understand user interactions better and contribute ideas for product improvements.

• Act as a key point of contact between executives, their teams, and internal/external partners, ensuring timely communication and follow-up. • Handle sensitive information with the highest degree of discretion. • Manage a wide range of administrative tasks including calendar management, domestic and international travel coordination, expense reports, etc. • Support execs across US + EU time zones • Coordinate internal and external meetings. • Plan logistics and events for team and exec offsites and work weeks. • Build relationships within the organization

• Design, write, and maintain the code for sophisticated mobile applications on iOS, ensuring they meet our high standards for quality and user experience • Work alongside a diverse and geographically distributed team • Uphold our commitment to quality by conducting through code reviews, fixing bugs, and writing tests to ensure application stability and performance. • Collaborate with the team in building new features that enhance user engagement and contribute to the application’s growth while working closely with Product Managers • Engage in crafting experiments to understand user interactions better and contribute ideas for product improvements.

• Act as a key point of contact between executives, their teams, and internal/external partners, ensuring timely communication and follow-up. • Handle sensitive information with the highest degree of discretion. • Manage a wide range of administrative tasks including calendar management, domestic and international travel coordination, expense reports, etc. • Support execs across US + EU time zones. • Coordinate internal and external meetings. • Plan logistics and events for team and exec offsites and work weeks. • Build relationships within the organization.

Title: SR Staff Mixed Methods User Researcher Location: Remote US Category: Firefox Job Description: Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: The Firefox User Research team champions human-centered exploration of complex problems, using evidence, data, and insight to drive decision-making. We use mixed methods research to understand business needs and uncover user insights that inform product and design strategy. In this role, you’ll serve as a research leader across the organisation, contributing to the strategic direction for how research is practised and coaching and mentoring the next generation of researchers. You will lead both evaluative and foundational studies in close partnership with product managers, designers, engineers, data scientists, and fellow researchers. You’ll apply qualitative and quantitative methods to understand users’ experiences, contexts, motivations, and behaviors, translating those findings into clear, actionable insights that shape roadmaps and strategies. What you’ll do: - Lead the most complex, ambiguous, and highest-stakes research studies, setting the standard for research excellence and directly shaping product vision at the organisational level. - Drive user-centered decision-making at the executive level, influencing directors and VPs and ensuring user needs are embedded in the long-term product and business strategy. - Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to identify high-impact research opportunities and align insights to business priorities. - Integrate diverse data sources — qualitative and quantitative research, behavioral data, and market intelligence — to build cohesive, evidence-based perspectives on user experience. - Leverage AI tools thoughtfully across the research workflow while applying critical review to ensure outputs are accurate. - Define standards for responsible AI use in research, establishing frameworks that the broader team adopts and that position Mozilla as a leader in ethical AI-assisted research practice. - Elevate the research practice by setting the methodological bar, identifying capability gaps across the team, and mentoring Staff researchers and below. What you’ll bring: - 8+ years of applied research work experience (or equivalent), including strategic research leadership in complex organizations, with at least 6 years in the tech/SaaS industry. - Extensive experience leading both evaluative and generative research across multiple phases of the product development lifecycle. - Demonstrated success operating in fast-paced, agile environments, adapting to shifting priorities while maintaining research impact. - Deep expertise in qualitative methods (e.g., interviews, concept testing, usability studies) and practical experience with quantitative approaches (e.g., survey design, data analysis). - Exceptional judgment in setting research priorities at the program level, making trade-offs across multiple concurrent workstreams, and advising other researchers on method, scope, and strategic framing. - Deep, current knowledge of AI tools used in research workflows, with the expertise to evaluate their outputs critically, define organisational standards for their use, and guide the team in applying them responsibly and effectively. - Recognised as an internal expert in research methodology, with the ability to introduce novel approaches, advance the field, and advise others where standard methods fall short. - Collaborative and influential communicator, skilled at building partnerships with cross-functional teams and driving alignment through evidence-based insights. - Experienced in supporting iterative, user-centered product development, ensuring research continuously informs design and strategy. - Commitment to our values: - Welcoming differences - Being relationship-minded - Practicing responsible participation - Having grit What you’ll get: - Generous performance-based bonus plans to all eligible employees - we share in our success as one team - Rich medical, dental, and vision coverage - Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) - Quarterly all-company wellness days where everyone takes a pause together - Country specific holidays plus a day off for your birthday - One-time home office stipend - Annual professional development budget - Quarterly well-being stipend - Considerable paid parental leave - Employee referral bonus program - Other benefits (life/AD&D, disability, EAP, etc. - varies by country) About Mozilla Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online. Commitment to diversity, equity, inclusion, and belonging Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. Group: C Req ID: R3111 Hiring Ranges: US Tier 1 Locations $179,000—$238,000 USD US Tier 2 Locations $164,000—$219,000 USD US Tier 3 Locations $152,000—$202,000 USD

• Lead the most complex, ambiguous, and highest-stakes research studies, setting the standard for research excellence and directly shaping product vision at the organisational level. • Drive user-centered decision-making at the executive level, influencing directors and VPs and ensuring user needs are embedded in the long-term product and business strategy. • Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to identify high-impact research opportunities and align insights to business priorities. • Integrate diverse data sources — qualitative and quantitative research, behavioral data, and market intelligence — to build cohesive, evidence-based perspectives on user experience. • Leverage AI tools thoughtfully across the research workflow while applying critical review to ensure outputs are accurate. • Define standards for responsible AI use in research, establishing frameworks that the broader team adopts and that position Mozilla as a leader in ethical AI-assisted research practice. • Elevate the research practice by setting the methodological bar, identifying capability gaps across the team, and mentoring Staff researchers and below.