Client Services Representative Remote Jobs in Utah (US)

View details: Client Operations Specialist – Service Operations

• Serve as experts in answering people, process, reporting, and system questions • Conduct weekly technical, process, and operational training sessions • Partner with key Gannett leaders and act as a resource and leader • Be the point person for resolving issues and escalate when necessary • Assist Post Sales teams with any operations related questions to ensure efficiency • Monitor client retention, down for payment reporting and work to improve related metrics • Help ensure assigned regions are compliant with systems and policies • Set the tone for a culture that allows everyone to have a positive experience by leading by example • Develop, manage, and lead key strategic initiatives when necessary • Partner with Sales organization to provide feedback to Post Sales Operations team to further streamline operational efficiency within people, process, and tools • Be a subject matter expert for all Post Sales Operations initiatives • Perform other responsibilities as assigned

United States

$40K - $55K / year

Client Support Associate

Wealth.com

The #1 Estate Planning Platform in Wealth Management

Client Services Representative19 hours ago

Full Time Remote Mid LevelTeam 51-200Since 2021H1B No Sponsor

View details: Client Support Associate

• Responding to individual client support issues via phone, email, and live chat within our estate planning product. Our support team are the experts behind the scenes that work in the moment to help educate and support our customers and their clients. • Follow documentation and training materials to diagnose, resolve and escalate client support tickets when necessary. You'll listen, empathize, be patient, and problem-solve. • Support escalation of user or partner issues, coordinate critical resources in the escalation process, and assist with issues through resolution. • Take initiative to investigate and manage issues outside documented occurrences, and communicate them to the Success Team. • Assist in creating and maintaining Knowledge Base / FAQ documentation to answer common support questions. • Actively contribute to the ongoing improvement of our AI support systems. This includes analyzing common customer inquiries to train the chatbot, providing feedback on bot responses, and helping to identify new use cases for AI to enhance customer service efficiency. • Communicate effectively, adapt to working environments and team priorities. Utilize Intercom, SalesForce, ChurnZero and/or other tools to keep track of support tickets. • Display great organization skills and great attention to detail.

United States

$30 - $38 / hour

Full Time Remote Mid Level

Program Services Client Navigator

GOD S LOVE WE DELIVER

Client Services Representative19 hours ago

Role Description We are seeking a dynamic individual to join the Program Services team. The Program Services Client Navigator will help bring our life-changing services to more New Yorkers by enrolling clients into our programs while engaging clients with compassion and care. This is a remote position that requires travel and flexibility throughout the Capitol Region. Your office will also include community and healthcare spaces. You must be a Capitol Region resident. Home visits are a possibility. Your leadership and team will be in New York City. Must be a self-starter and comfortable reporting daily. Responsibilities - Responsible for the enrollment and engagement of all eligible applicants to our programs. - Engage with clinicians, social service providers, and community members to vet and enroll eligible clients for services. - Handle high-volume inbound and outbound calls in a call center environment. - Provide high-quality customer support to existing and prospective clients via phone and email, from initial inquiry to issue resolution in a time-sensitive environment. - Develop and exercise expertise in our programs and their requirements, while adhering to established guidelines and procedures for onboarding and maintaining clients. - Track activities with detail-oriented data entry. - Serve as the primary point of contact for assigned clients and their networks. - Connect clients to internal programs and external community-based resources. - Coordinate communication among clients, caregivers, healthcare providers, case managers, and social service agencies. - Provide clients, clinicians, and referrers with accurate information regarding services, programmatic details regarding eligibility, and service continuity. - Verify client demographics, relevant insurance eligibility, and eligibility for services. - Create a rapport with clients, drawing from a place of compassion and empathy. - Address client and provider inquiries with professionalism, empathy, and urgency. - Collaborate with clinical and administrative teams at community-based organizations or healthcare organizations. - Assist with inquiries regarding eligibility, insurance coverage or navigation, referrals, authorizations, and benefits, as appropriate. - Assist clients, providers, and family members with forms, paperwork, and general service needs. - Enter new and updated client information into our client database system. - Coordinate potentially eligible individuals for screenings and navigation for referrals to social care services. - Connect individuals with appropriate community resources including healthcare providers, social service agencies, food assistance programs, housing resources, transportation services, and other support organizations. - Collaborate with team members, partner-based navigators, community health workers, healthcare providers, and community organizations to support clients with complex needs. - Maintain and update electronic records of applications, correspondence, and intake activities in compliance with organizational and regulatory standards. - Maintain a portfolio of referral partners by developing expertise in their services and needs. - Monitor application status and reporting, and cultivate responsive, collaborative relationships with partner organization staff. - Work through a lens of understanding how God’s Love We Deliver’s work fits within the larger healthcare and social service context. - Verify the accuracy of submitted information and follow up with clients for clarification or additional documentation as needed. - Maintain accurate, timely, and confidential documentation of client interactions, referrals, outcomes, and services provided. - Identify barriers to care, such as insurance issues, transportation, food insecurity, language needs, housing instability, or financial concerns. - Recognize and support the importance of working with other staff across departments as a team serving a common goal. - Identify and escalate priority issues. Qualifications - At least 3-5 years of client- or patient-facing experience in healthcare or social services. - Experience performing intakes, preferably in a healthcare environment. - Strong communication, listening, relationship-building, and problem-solving skills. - Strong organizational skills and ability to manage multiple client needs and follow-up tasks in a high-volume, time-sensitive environment. - Demonstrated customer service skills with an ability to work with sensitivity across diverse cultures, backgrounds, and health literacy levels. - Experience using a client database. - Proficiency with Microsoft Office (Excel, Word, PowerPoint). - Inherently empathetic; can bring abundant patience, compassion, and listening skills to understand client needs and respond effectively. - Must be able to learn quickly to acquire the knowledge to answer client or provider questions accurately. Preferred - Bachelor’s degree in social work, public health, healthcare administration, human services, or a related field. - Experience with a Customer Relationship Management (CRM) system such as Salesforce.

View details: Program Services Client Navigator

United States

$24 - $28 / hour

Client Operations Specialist – Service Operations

LocaliQ

Full Time Remote SeniorTeam 1,001-5,000

View details: Client Operations Specialist – Service Operations

United States

$40K - $45K / year

Associate Service Designer – Disaster Client Care Applications

American Red Cross

We prevent and alleviate human suffering in the face of emergencies.

Full Time Remote Mid LevelTeam 10,001+H1B No Sponsor

View details: Associate Service Designer – Disaster Client Care Applications

• Collaborating with technology, product, and business teams to uncover customer and business needs and translate them into intuitive and engaging digital experience designs that lead to desired mission outcomes. • Facilitating discovery sprints and workshops to support early-stage product definition by uncovering customer pain points and opportunities. • Facilitating collaboration and communication between technology and business stakeholders through discovery, design, and product development sprints. • Adapting industry best practices and creating new service design and business analysis tools, methods, and standards. Promote adoption across cross-functional teams. • Learn and understand business processes and how new applications or current system enhancements can best ensure the success of business users. Investigate complex operations-related problems/inquiries and recommend, facilitate and coordinate solutions. Evaluate new IT developments, applications and evolving business/systems requirements. Document, analyze, and clarify business requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards. • Define new and enhanced business processes. • Creating effective visual storytelling artifacts of business and technology concepts to promote decision-making and product design. • Partner with clients to develop a strategic plan to implement their technology vision. Audit existing and blueprint new digital experiences, identifying opportunities and solutions for improvement and experimentation. • Creating process and user flows, journey maps and interaction models, and service blueprints, resulting in low to high-fidelity prototypes, artifacts, and tools.

Axure

United States

$83K - $105K / year

Senior Client Manager – Industrial Environmental, Water Services

Woodard & Curran

An integrated science, engineering, design-build, & operations company specializing in water and environmental projects.

Full Time Remote SeniorTeam 1,001-5,000H1B Sponsor

View details: Senior Client Manager – Industrial Environmental, Water Services

• Lead strategic business development efforts with industrial clients. • Help clients solve complex water, wastewater, reuse, sustainability, and environmental challenges. • Build executive-level relationships and guide account strategies. • Collaborate with technical teams to deliver solutions that create measurable value. • Identify client needs and connect them with innovative solutions. • Collaborate closely with manufacturing leaders, operations teams, environmental managers, engineering groups, and executive stakeholders while serving as a trusted advisor and driving account growth.

United States

$155K - $250K / year

Vice President Client Services

Acxiom

Marketing Made Better

Full Time Remote Mid LevelTeam 1,001-5,000Since 1968H1B Sponsor

View details: Vice President Client Services

Role Description The Vice President of Client Success serves as the connective hub of the organization that synchronizes client service delivery, product, and client engagement. They serve as the primary point of contact between clients and Acxiom, ensuring every engagement delivers measurable value, fosters loyalty, and supports expansion. Through the blending of strategic insight, client expertise, operational excellence & cross-functional leadership, a Client Success leader will drive both stability and forward progress, grounding every engagement in excellence, elevating operations and supporting and partnering with client management leadership to achieve the strategic roadmap for the client relationship. This role will lead with a sense of ownership, communicate with clarity, and adapt quickly in a fast-paced environment. The role will collaborate with other senior leaders to establish strategic and operational plans and objectives and will excel with complex issues where analysis of situations or data requires an in-depth knowledge of the industry, client, and/or company. Experience with external clients that operate within the Automotive OEM Industry Preferred. This role will also be involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect. What you will do: - Make final decisions on administrative and operational matters for assigned accounts and/or business areas. - Provide direction to all levels of leadership in various areas, groups, and/or operations. - Participate in divisional development of methods, techniques and evaluation criteria for projects, programs, and people. - Ensure budgets and schedules meet corporate requirements. - Understand and work to achieve revenue, expense & gross profit & gross margin metrics for the assigned account(s). - Regularly interact with executives and/or major customers. - Collaborate with sales & client services representatives to achieve objectives of the client engagement(s). - Negotiate with customers or management or attempt to influence senior level leaders regarding matters of significance to the account or organization. - Make decisions that have significant impact on the overall success of account, account portfolio, and/or business area. - Direct and control the activities of one or more accounts or broad functional area through multiple Service Partners. - Have overall control of planning and managing expense priorities, and recommending and implementing changes to methods within his/her area of business. Qualifications - Bachelor's Degree or 10+ years of relevant work experience in a production, delivery of similar client facing role, and leading and mentoring associates. - Specific exposure to P&C insurance industry direct mail, email, and digital customer engagement management solutions for customer acquisition, ongoing customer relationship and upsell strategy. - Strong negotiating skills, in both client relationships/solution outcomes as well as contract development. - Exceptional communication skills across all levels of the organization. What will set you apart: - Master’s Degree. - Strong working knowledge of Acxiom’s products and solutions. Travel % - <30% Primary Location City/State: - Conway, Arkansas Additional Locations (if applicable): - Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status. Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here . Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com .

United States

Client Services Coordinator

Fortify Companies

Uniting industry-leading service providers across the property lifecycle.

Full Time Remote JuniorTeam 201-500

View details: Client Services Coordinator

• Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations • Assign and dispatch service requests to technicians via email and internal platforms • Accurately enter and update assignments, notes, and scheduling details across multiple systems • Track job status and ensure timely updates, including inspection schedules and completion milestones • Proactively follow up on assignments, including addressing delays, rejections, or missing information before they become problems • Communicate clearly with technicians, vendors, customers, and internal teammates throughout each job • Maintain detailed, organized documentation so everyone on the team has the visibility they need • Identify gaps or inefficiencies in workflows and flag them for improvement • Perform other duties as assigned to support the needs of the team and business

United States

$17 - $19 / hour

Brundage Medical Group LLC

Client Support Representative

Full Time Remote Mid Level

Role Description The Client Support Representative position is responsible for providing service excellence through accurate case entry and client communication. Other responsibilities include but are not limited to: - Timely and accurate data entry - Timely scheduling of peer-to-peer reviews - Communication with client representatives and payers as necessary - Overseeing the quality of case entry and throughput of all client case submissions - Verifying the accuracy of data and ensuring timely case throughput and turnaround to meet both internal and client expected SLAs Qualifications - High school diploma or GED required - Payer knowledge and denials management experience preferred but not necessary Requirements - Provides exemplary customer service to clients, payers, and team members - Ensures accurate chart entry and completion - Searches account numbers for each case entry and accurately assigns case number to avoid duplicate entry - Notifies management of any duplicate accounts or areas needing clarity - Performs scheduling of payer calls and peer-to-peer discussions, including physician calendar management and follow-up - Accurately enters return on investment information including case outcomes and payer recoupment information - Inputs, follows, and exports denials/appeals cases in line with client SLA/needs - Processes cases according to workflow needs and established productivity standards - Works with clients and ancillary departments, providing follow-up information when necessary and/or forwarding relevant documents to necessary parties - Performs other duties as assigned Knowledge, Skills and Abilities - Proficient in Outlook email, calendar, and case management systems - Demonstrates proficiency in Microsoft Office applications (O365, MS Word, Excel, PowerPoint) - Salesforce knowledge is preferred, however, not necessary - Strong communication skills, both verbal and written - Knowledge of core hospital information systems helpful - Strong office skills such as fax, scan, and phone - Client orientation: establishes and maintains long-term client relationships - Demonstrates knowledge and understanding of organizational policies, procedures, and systems - Interpersonal skills: able to work effectively with employees and clients (internal/external) - Ability to organize, perform, and track multiple tasks accurately in short timeframes - Ability to work quickly and accurately in a fast-paced environment - Ability to work both independently and collaboratively as a team player - Adaptability, analytical and problem-solving ability, and attention to detail - Ability to perform basic mathematical calculations - Ability to work independently, needing minimal supervision Working Conditions and Physical Requirements - Conditions typically associated with an office environment - Regularly required to talk or hear - Frequently required to sit, stand, or walk - Moderate to prolonged reading, typing, and computer work - Ability to perform tasks involving physical activity that may include lifting up to 25 pounds - Subject to exposure to all environmental hazards associated with healthcare and office work - Limited travel required (10%)

View details: Client Support Representative

United States

$38.7K - $51.6K / year

Client Services Intake and Dispatch Coordinator

Fortify Companies

Uniting industry-leading service providers across the property lifecycle.

Full Time Remote Mid LevelTeam 201-500

View details: Client Services Intake and Dispatch Coordinator

Role Description People call us on their worst days. A burst pipe, a flooded basement, water where it should not be. When that call comes in, you are the first voice they hear and the person who sets everything in motion. As a Client Services Intake and Dispatch Coordinator at Rytech Restoration, you are the operational hub that connects our customers to our teams and keeps every job moving from that first call to the final update. What You'll Do: - Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations - Assign and dispatch service requests to technicians via email and internal platforms - Accurately enter and update assignments, notes, and scheduling details across multiple systems - Track job status and ensure timely updates, including inspection schedules and completion milestones - Proactively follow up on assignments, including addressing delays, rejections, or missing information before they become problems - Communicate clearly with technicians, vendors, customers, and internal teammates throughout each job - Maintain detailed, organized documentation so everyone on the team has the visibility they need - Identify gaps or inefficiencies in workflows and flag them for improvement - Perform other duties as assigned to support the needs of the team and business Qualifications - High school diploma or equivalent - 1 or more years of customer service, dispatch, or administrative experience - Excellent written and verbal communication skills - High attention to detail and accuracy in data entry and documentation - Ability to manage multiple priorities in a fast-paced, high-volume environment - Comfortable navigating multiple software systems and email platforms at the same time Requirements - Experience in restoration, insurance claims, dispatch, or call center operations (preferred) - Familiarity with CRM or job management platforms (preferred) - Experience handling escalations or service recovery situations (preferred) Benefits - Pay range: $17 to $19/hr, with competitive benefits - Career growth across multiple companies and markets under the Fortify umbrella - A team that values plain talk, hard work, and doing right by our customers - The chance to be part of something new: we are building the future of property protection, and your voice matters here Company Description Rytech Restoration is a trusted name in residential and light commercial property restoration. Our local teams handle water damage, mold remediation, and property recovery with care and professionalism. As part of Fortify Companies, we are part of a growing family that is redefining property protection, from prevention to restoration, across markets nationwide.

United States

$17 - $19 / hour