American Red Cross

• Plan and implement communications and marketing activities that drive business objectives and results. • Raise the visibility of the Red Cross mission, support revenue generation, and educate the public on how to access Red Cross services. • Provide communication and marketing support and implement the strategic plan aligned with organizational communication and marketing priorities. • Provide support, development and/or leadership guidance to all volunteers. • Execute media relations strategy by maintaining excellent media contact relationships, writing and distributing news releases, and/or preparing and distributing media materials. • Respond to local media inquiries and provide Red Cross approved information, as appropriate. • May serve as a Red Cross spokesperson and train, coach and prepare other spokespersons. • Support social media engagement that aligns with the organizational social media strategy. • Produce relevant content for web and social platforms. • Coordinate cross-functional resources for the development and delivery of marketing programs. • May develop brand and creative content to support a variety of activities used in external publications and media placements.

Role Description Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. The Equipment Strategy Business Planning Analyst provides strategic, analytical, and operational support for biomedical equipment planning, investment decisions, and fleet management. This role leverages advanced data analytics, business intelligence tools, and Red Cross business systems to assess equipment availability, capital planning needs, budget status, and business unit capabilities. The analyst develops quantitative and qualitative insights to support complex business decisions, multi-million-dollar investment planning, and long-range equipment strategy. Working closely with executive-level Biomedical leadership and cross-functional stakeholders, the position identifies business challenges, diagnoses barriers through complex analysis, and delivers actionable recommendations that improve operational effectiveness and resource allocation. The role requires expertise in Power BI, data modeling, and enterprise business systems, as well as the ability to leverage emerging technologies, including AI, to drive data-informed decision making and strategic planning. Additionally, the analyst supports business operations, planning initiatives, and organizational objectives through effective communication, collaboration, and leadership support. Qualifications - Bachelor's degree required, or an equivalent combination of education and related work experience. - Minimum of 7 years of related business planning, analysis, operations, equipment strategy, finance, or comparable experience. - Experience partnering with and supporting executive-level leaders within Red Cross Biomedical. - Demonstrated experience supporting complex, multi-million-dollar business and investment decisions. Requirements - Advanced Power BI expertise, including data visualization, reporting, dashboard development, and business intelligence. - Advanced analytical and data modeling skills with the ability to synthesize complex data and translate findings into actionable recommendations. - Proven ability to identify barriers within complex analyses and develop effective solutions and decision-support strategies. - Strong understanding of capital equipment planning principles and equipment lifecycle management. - Demonstrated ability to leverage AI tools and technologies to enhance analysis, reporting, and decision-making. - Advanced proficiency with Red Cross business systems, including Coupa, eMAX, Element, and related platforms. - Experience modeling, integrating, and analyzing data from multiple Red Cross business systems to support strategic planning and investment decisions. - Knowledge of business planning, operational analysis, budgeting, and performance management principles, practices, and standards. - Strong interpersonal skills with the ability to build relationships and collaborate effectively across cross-functional teams. - Excellent verbal, written, and presentation communication skills. - Ability to work independently and collaboratively in a team environment. - May travel and participate in meetings and conferences throughout the Red Cross system as required. Benefits - Medical, Dental Vision plans - Health Spending Accounts & Flexible Spending Accounts - PTO: Starting at 15 days a year; based on type of job and tenure - Holidays: 11 paid holidays comprised of six core holidays and five floating holidays - 401K with up to 6% match - Paid Family Leave - Employee Assistance - Disability and Insurance: Short + Long Term - Service Awards and recognition

• Oversee complex activities pertaining to contract development, selection and award, contract administration, and customer contact activities. • Manage relationships with third party suppliers, vendors, consultants, and contractors. • Provide support, development and/or leadership guidance to all volunteers. • Develop, conduct, and evaluate RFP’s (requests for proposal) as requested by RES Construction Project Managers. • Draft, manage and complete construction and related contracts. • Red-line and negotiate terms within established guidelines to mitigate contractual risk. • Serve as the key contact person to coordinate matters between the legal department, construction and risk management teams. • Track deadlines, contract deliverables and receivables.

• Provide high touch services to employees, Human Resource staff, managers, and executives ensuring all team service level agreements are met • Maintain strong knowledge of policies, procedures and systems to offer quick and accurate assistance to customers • Manage work using various applications, job aids and procedures • Research, resolve and respond to inquiries/requests that cover a multitude of topics via various input channels (Chat, Voice, Email, Case, Social Media, etc.) • May serve as an administrative liaison with others within or outside the organization regarding issues specific to HRSS • Provide support, development and/or leadership guidance to all volunteers • Research, resolve, and respond to customer/vendor inquiries and requests using various applications, job aids and scripts • Serve as liaison between HR and COE’s • Offer a high touch client experience and maintain a high level of professionalism at all times • Manage escalated, technical, and urgent system and reporting requests through to completion and within established workflows, SOPs, and protocol • Ensure necessary follow-up to improve client satisfaction • Perform pay related calculations relating to pay adjustments • Understand and analyze paychecks to answer pay related questions • Research, gather data and answer inquiries for employee payroll records, employment verifications, unemployment inquiries, Workman’s Compensation claims and work schedules for employees pre-HRIS • Maintain/use legacy data and systems • Provide support for record keeping and reporting requirements including payroll, FMLA, COBRA, workers compensation, retirement system and state disability insurance (where applicable) • Provide end user support for HR-related systems and various other business applications • Administer HR system processes including preparing employee data for input, completing forms/templates, executing reports, processing password resets and various updates directly into HR systems • Analyze unit operating practices and recommend revisions to improve established procedures

• Fulfil routine orders of blood products • Provide good customer service and ensure successful and economic shipment of orders • Provide a positive customer experience and ensure products are delivered on time and in budget • Provide support, development and/or leadership guidance to all volunteers • Receive and fulfill routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies • Work with and maintain data, tools or computer programs to facilitate management and monitoring of product and service information • Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers • Determine the most economical method of transportation for hospital shipments • Investigate and resolve hospital shipment problems • Receive and investigate customer concerns and complete customer concerns documentation accurately and on time • Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures

• Direct medical strategy and operations for regulated cellular therapies (HPCs, CAR-T, Leukopaks), including policy development for cell collection, storage, and infusion. • Partner with executive leadership to expand collection footprints and optimize the production of specialized cellular products like CAR-T starting materials. • Contribute towards the expansion of cellular services through targeted outreach, partnerships, new program development, and support of sales teams as required. • Serve as the program’s medical office representative at institutional, regional, and national committees. • Act as the primary medical liaison for biotech partners, providing expert guidance on donor eligibility, product specifications, and clinical trial alignment. • Provide medical oversight for the transfer of client-specific protocols from research to clinical-grade production. • Investigate and resolve donor/recipient concerns, transfusion issues, and service complaints with timely leadership notification. • Provide medical consultation in transfusion medicine, blood banking, and patient services to hospital clients, fostering strong and collaborative relationships. • Oversee medical aspects of regulated blood center operations including donor management, recipient adverse reactions, and product investigations. • Provide oversight as CLIA laboratory director for a regional immunohematology reference laboratory, as applicable. • Contribute to the development of policies and procedures related to donor eligibility, component quality, and transfusion practices. • Deliver continuing medical education to internal and external audiences, promoting safe and effective use of blood components.

• Perform activities relating to the implementation, evaluation, design and management of program or service. • Perform administrative, fiscal and inventory duties as needed to support program operations. • Monitor program activities and develops status reports for management review. • Collect and analyze data, identify areas of need and/or improvement, and develop recommendations for program improvement. • Administer processes within assigned program area. • Analyze operating practices and recommend revisions to improve established procedures. • May perform activities that support funding and proposal initiatives. • Develop and cultivate professional relationships with key internal & external partners/organizations.

• Identify sustainable programming in alignment with known community recovery needs and priorities in the long-term recovery phase. • Support Red Cross Long-Term Recovery Operations to integrate LTR programs and services into broader community recovery plans. • Establish and maintain strong partnerships with community-based recovery groups and other relevant stakeholders involved in long-term recovery efforts, to facilitate communication, coordination, and collaboration. • Expand partnerships and promote resource sharing to improve community-based recovery outcomes. • Identify opportunities for continuous process improvement and program evolution, including advancing support for diversity, equity, and inclusion in program and process. • Develop, prepare and deliver reports, briefings, and presentations for internal and external stakeholders. • Collaborate across the Long-Term Recovery Section. • Support development of guidance for integrating grants, preparedness, and individual resilience programs within community recovery. • Work with stakeholders across Community Operations, other branches, and region/division teams to develop, implement, and evaluate a unified community mobilization strategy for both steady-state and operational settings. • Collaborate with cadre managers and national, division, and region stakeholders to recruit, develop, and engage a highly skilled volunteer workforce supporting community recovery. • Assess and identify opportunities for cadre engagement and development. • Plan and deliver training to build volunteer cadre skills aligned with community recovery needs. • Coordinate with Long Term Recovery Section, Workforce Engagement and Training to ensure ample learning opportunities (courses/sessions and leader development opportunities) are available and aligned to skill and responder needs. • Regularly conduct continuing education calls to inform, communicate, and engage the workforce with program, policy, and system changes to ensure cadre members receive timely, accurate updates increasing clarity and engagement. • Identify opportunities for the workforce to engage in active/experiential learning and peer learning activities to ensure responders learn through active, hands on, and peer-supported experiences that reinforce skill application and retention. • Support onboarding of Community Recovery Managers at the onset of LTROs. • Support the transition from response to Long-Term Recovery Operations (LTRO), including conducting and presenting community needs assessments to inform LTRO priorities.

• Develop, validate, deploy, and monitor machine learning and generative AI models to deliver actionable, scalable insights and solutions • Design and implement generative AI solutions using LLMs, prompt engineering, RAG pipelines, and fine-tuning strategies. • Analyze complex datasets by performing data preparation, transformations, exploratory analysis, and feature engineering to uncover trends, patterns, and actionable insights that support advanced analytics and model development • Design and implement end-to-end data and ML pipelines (including model training, evaluation, deployment and monitoring within production environments), while partnering with data engineering to continuously enhance and maintain MLOps tools and processes. • Monitor and evaluate model performance using both quantitative metrics and human feedback loops. • Collaborate with business stakeholders to translate business needs into AI-driven solutions • Develop and deliver clear visualizations, dashboards, and reports that effectively communicate insights and drive business understanding and optimization. • Ensure data quality, model and data governance standards, and responsible AI practices are met, including bias mitigation, security and privacy. • Contribute to AI education, knowledge sharing, and innovation, staying current with emerging trends and translating them into practical applications.

Role Description Temporary hire supporting DR#464-26. Position is work from home. - Perform activities relating to the implementation, evaluation, design and management of program or service. Perform administrative, fiscal and inventory duties as needed to support program operations. - Monitor program activities and develop status reports for management review. - Collect and analyze data, identify areas of need and/or improvement, and develop recommendations for program improvement. - Administer processes within assigned program area. Analyze operating practices and recommend revisions to improve established procedures. - May perform activities that support funding and proposal initiatives. - Develop and cultivate professional relationships with key internal & external partners/organizations. Qualifications - Education: Bachelor's degree required. - Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required. - Management Experience: N/A - Skills & Abilities: - Demonstrate in-depth knowledge of program or service and ability in creating presentations and developing training modules. - Excellent oral and communication skills, including training and presentations. - Excellent interpersonal, verbal and written communication skills. - Develop project plans, budgets, and strategies to achieve organizational goals. - Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. - Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. - Ability to work on a team. - Travel: Travel may be required.* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Requirements - Physical requirements are those present in normal office environment conditions. - Operational flexibility is required to meet sudden and unpredictable needs. - Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. - May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. Benefits - Joining our team will provide you with the opportunity to make your career a force for good!