Role Description People call us on their worst days. A burst pipe, a flooded basement, water where it should not be. When that call comes in, you are the first voice they hear and the person who sets everything in motion. As a Client Services Intake and Dispatch Coordinator at Rytech Restoration, you are the operational hub that connects our customers to our teams and keeps every job moving from that first call to the final update. What You'll Do: - Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations - Assign and dispatch service requests to technicians via email and internal platforms - Accurately enter and update assignments, notes, and scheduling details across multiple systems - Track job status and ensure timely updates, including inspection schedules and completion milestones - Proactively follow up on assignments, including addressing delays, rejections, or missing information before they become problems - Communicate clearly with technicians, vendors, customers, and internal teammates throughout each job - Maintain detailed, organized documentation so everyone on the team has the visibility they need - Identify gaps or inefficiencies in workflows and flag them for improvement - Perform other duties as assigned to support the needs of the team and business Qualifications - High school diploma or equivalent - 1 or more years of customer service, dispatch, or administrative experience - Excellent written and verbal communication skills - High attention to detail and accuracy in data entry and documentation - Ability to manage multiple priorities in a fast-paced, high-volume environment - Comfortable navigating multiple software systems and email platforms at the same time Requirements - Experience in restoration, insurance claims, dispatch, or call center operations (preferred) - Familiarity with CRM or job management platforms (preferred) - Experience handling escalations or service recovery situations (preferred) Benefits - Pay range: $17 to $19/hr, with competitive benefits - Career growth across multiple companies and markets under the Fortify umbrella - A team that values plain talk, hard work, and doing right by our customers - The chance to be part of something new: we are building the future of property protection, and your voice matters here Company Description Rytech Restoration is a trusted name in residential and light commercial property restoration. Our local teams handle water damage, mold remediation, and property recovery with care and professionalism. As part of Fortify Companies, we are part of a growing family that is redefining property protection, from prevention to restoration, across markets nationwide.

Role Description Are you interested in learning about local government and an opportunity to apply your expertise for a cause you can feel good about? Do you want to work for an organization that wants you to grow with it? Guilford County is a high-performing local government organization that maintains a culture embracing diversity, striving for equality, and inspiring individual and organizational excellence. You will receive on-the-job training and support to learn department operations and assigned projects. Examples of Duties Duties and Responsibilities - Support evaluating county programs and services in alignment with developed priority scorecard as a part of outcome based budgeting. - Gains an understanding of strategic planning and performance measurement. - Supports developing a revenue manual that explains key revenues and historical trends. - Gains an understanding of how county budgets operate and revenues are calculated. - Assist with routing grant applications and gains a better understanding of how local government grants operate. - Ability to work remotely and drop-in office space for in-person work. Qualifications - Must be enrolled in a graduate program pursuing a Master's degree in Public Administration, Public Policy, or Public Affairs. Requirements - Familiarity with Microsoft Suite, primarily Excel. - Knowledge of dashboard systems and/or database management a plus. - Strong written, presentation, and oral communication skills. - Ability to work independently to meet deadlines and expectations of assignments and projects. - Capacity to learn new systems and potentially lead others in learning systems. - Able to conduct well-informed research and compile effective deliverables. - Passionate about local government. - Curiosity to learn new things. - Flexibility and nimbleness to explore the unknown. Benefits - Fall internship. - Anticipated start date - late August 2026 for approximately 15 weeks. - Position will be 15 hours a week.

• Maintains client files and ensures accurate account information • Processes policy change requests • Follows up on policy change requests/endorsements, checks endorsements for accuracy, processes completed endorsement and prepares for delivery • Orders renewal policies, verifies them against proposals, and processes them in the Agency Management System • Enters and rates policies in carrier websites and orders new policies as needed • Issues standard certificates of insurance, auto ID cards and other forms for policy holders • Prepares policy cancellation/lost policy release forms and sends to clients • Follows up on policy cancellations as needed • Order motor vehicle reports "MVRs" and loss runs as directed • Reviews and processes mail • Acts as a backup for office phone calls and walk-in traffic as needed • Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience • Performs other projects, duties, and tasks, as assigned.

Role Description Our client is seeking a customer-focused Client Services Representative to provide exceptional support to clients through phone, email, and chat. In this role, you will be responsible for assisting clients with inquiries, resolving concerns, educating users on products and services, and ensuring a seamless customer experience. You will work closely with internal teams to support client needs while building strong, long-term relationships. This is an excellent opportunity for someone who enjoys helping customers, thrives in a fast-paced environment, and is passionate about delivering outstanding service. - Provide exceptional customer support via phone, email, and chat in a professional, friendly, and empathetic manner - Respond to client inquiries and resolve issues while meeting team response and resolution time goals - Educate clients on background screening services, required documentation, and the adverse action process - Assist clients with creating user accounts, processing orders, and navigating the background screening platform - Train new clients on the billing process and system functionality - Collaborate with internal departments to obtain necessary information and documentation required to complete searches - Build and maintain positive relationships with clients by delivering timely and accurate support - Perform other administrative and client service duties as assigned Qualifications - At least high school diploma or equivalent - At least 1–2 years of experience in a client services or customer support role within a call center environment - Strong verbal and written English communication skills - Excellent customer service and problem-solving skills with a positive, solution-oriented mindset - Ability to work independently while collaborating effectively with a team - Strong organizational skills with the ability to manage multiple tasks simultaneously - Proficiency with Google Workspace (G Suite) and Microsoft Office applications - Experience using Salesforce is preferred - Background screening industry experience is preferred - Proven ability to build and maintain strong client relationships - Comfortable working on a computer for extended periods and navigating multiple applications and browser windows - Strong internet research skills and a typing speed of at least 45 WPM - Reliable attendance and commitment to delivering high-quality client support Requirements - Internet Connection: - Primary internet connection with a minimum speed of 15 Mbps. - Backup internet connection with at least 10 Mbps. - Backup connection must be capable of supporting work during a power outage. - Primary Device: - Desktop or laptop equipped with at least: - Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. - A minimum of 8 GB RAM. - Backup Device: - Must meet or exceed the performance of an Intel Core i3 processor. - Must be functional during power interruptions. - A functioning webcam. - A noise-canceling USB headset. - A quiet, dedicated home office space. - Peripherals and Workspace: - A smartphone for communication and verification purposes. Benefits - Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. - Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. - Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. - Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. - Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. - Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.