Role Description We are seeking a dynamic individual to join the Program Services team. The Program Services Client Navigator will help bring our life-changing services to more New Yorkers by enrolling clients into our programs while engaging clients with compassion and care. This is a remote position that requires travel and flexibility throughout the Capitol Region. Your office will also include community and healthcare spaces. You must be a Capitol Region resident. Home visits are a possibility. Your leadership and team will be in New York City. Must be a self-starter and comfortable reporting daily. Responsibilities - Responsible for the enrollment and engagement of all eligible applicants to our programs. - Engage with clinicians, social service providers, and community members to vet and enroll eligible clients for services. - Handle high-volume inbound and outbound calls in a call center environment. - Provide high-quality customer support to existing and prospective clients via phone and email, from initial inquiry to issue resolution in a time-sensitive environment. - Develop and exercise expertise in our programs and their requirements, while adhering to established guidelines and procedures for onboarding and maintaining clients. - Track activities with detail-oriented data entry. - Serve as the primary point of contact for assigned clients and their networks. - Connect clients to internal programs and external community-based resources. - Coordinate communication among clients, caregivers, healthcare providers, case managers, and social service agencies. - Provide clients, clinicians, and referrers with accurate information regarding services, programmatic details regarding eligibility, and service continuity. - Verify client demographics, relevant insurance eligibility, and eligibility for services. - Create a rapport with clients, drawing from a place of compassion and empathy. - Address client and provider inquiries with professionalism, empathy, and urgency. - Collaborate with clinical and administrative teams at community-based organizations or healthcare organizations. - Assist with inquiries regarding eligibility, insurance coverage or navigation, referrals, authorizations, and benefits, as appropriate. - Assist clients, providers, and family members with forms, paperwork, and general service needs. - Enter new and updated client information into our client database system. - Coordinate potentially eligible individuals for screenings and navigation for referrals to social care services. - Connect individuals with appropriate community resources including healthcare providers, social service agencies, food assistance programs, housing resources, transportation services, and other support organizations. - Collaborate with team members, partner-based navigators, community health workers, healthcare providers, and community organizations to support clients with complex needs. - Maintain and update electronic records of applications, correspondence, and intake activities in compliance with organizational and regulatory standards. - Maintain a portfolio of referral partners by developing expertise in their services and needs. - Monitor application status and reporting, and cultivate responsive, collaborative relationships with partner organization staff. - Work through a lens of understanding how God’s Love We Deliver’s work fits within the larger healthcare and social service context. - Verify the accuracy of submitted information and follow up with clients for clarification or additional documentation as needed. - Maintain accurate, timely, and confidential documentation of client interactions, referrals, outcomes, and services provided. - Identify barriers to care, such as insurance issues, transportation, food insecurity, language needs, housing instability, or financial concerns. - Recognize and support the importance of working with other staff across departments as a team serving a common goal. - Identify and escalate priority issues. Qualifications - At least 3-5 years of client- or patient-facing experience in healthcare or social services. - Experience performing intakes, preferably in a healthcare environment. - Strong communication, listening, relationship-building, and problem-solving skills. - Strong organizational skills and ability to manage multiple client needs and follow-up tasks in a high-volume, time-sensitive environment. - Demonstrated customer service skills with an ability to work with sensitivity across diverse cultures, backgrounds, and health literacy levels. - Experience using a client database. - Proficiency with Microsoft Office (Excel, Word, PowerPoint). - Inherently empathetic; can bring abundant patience, compassion, and listening skills to understand client needs and respond effectively. - Must be able to learn quickly to acquire the knowledge to answer client or provider questions accurately. Preferred - Bachelor’s degree in social work, public health, healthcare administration, human services, or a related field. - Experience with a Customer Relationship Management (CRM) system such as Salesforce.

• Collaborate with the Client Services leadership team • Execute a variety of deliverables and portfolio of accounts • Develop relationships within the wider BOLDSCIENCE team • Drive organic and new business opportunities • Oversee tactical planning, financial management, and resourcing • Implement and maintain quality standards, cost efficiency, and best practices • Provide strategic and operational direction to account teams • Manage project deliverables, ensuring timely completion and quality

Make your mark by strengthening supplier oversight and risk management in a high-impact control function. You’ll partner closely with internal stakeholders and critical suppliers to drive timely, well-evidenced remediation. You’ll build credibility through clear guidance, strong judgment, and high-quality reviews. Join a team that values collaboration, accountability, and continuous learning. As an information security and controls officer in the Supplier Issue Management team, you help us maintain robust risk management and supplier oversight. You will work closely with internal stakeholders to review and validate supplier assessment findings, ensuring the process meets our organizational standards. You will also work with our most critical suppliers and our cross line of business representatives in reducing risk exposure to the firm through our third party supplier relationships. Together, we foster a culture of quality, collaboration, and continuous learning. Job responsibilities - Review assessment findings for accuracy and compliance with organizational guidance - Validate closure evidence provided by suppliers, including policies, procedures, and documentation - Engage with internal stakeholders to address issue management queries - Provide consultative guidance and leadership to our business partners to help them work with our suppliers in resolving findings through action plans or if necessary understanding the implication of accepting risk and for our critical and high risk suppliers engage in ongoing consultation to expedite risk remediation and provide transparency on progress to key business stakeholders - Liaise with business partners to ensure timely remediation of action plans and risk acceptances - Manage the entire issue lifecycle, including identification, creation, modification, extension, and closure validation - Identify opportunities for process improvements within supplier management - Support internal education and share best practices with peers and colleagues - Maintain a thorough understanding of the supplier risk assessment process - Communicate effectively with senior management across various business groups - Ensure all activities align with organizational standards and policies Required qualifications, capabilities, and skills - Experience in information security, risk management, supplier management, information technology, or cyber security - Understanding of supplier information technology and operational risk, as well as information technology control policies - Excellent verbal communication skills - Experience of delivering written and verbal presentation to senior stakeholders up to managing director level - Ability to collaborate across multiple business groups - Attention to detail in reviewing documentation and evidence - Commitment to maintaining high standards of quality and compliance - Ability to manage multiple tasks and priorities - Proficiency in identifying and implementing process improvements - Strong problem-solving skills - Ability to work effectively in a team-oriented environment Required qualifications, capabilities, and skills - Certification in Information Systems Audit or Risk and Information Systems Control - Experience supporting internal education and best practices sharing - Familiarity with supplier risk assessment processes - Experience in validating closure evidence for compliance - Ability to engage with diverse stakeholders - Knowledge of global supplier management standards - Demonstrated commitment to professional development and continuous learning About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.

• Build, strengthen, and maintain long-term strategic relationships with assigned clients. • Serve as the primary point of contact throughout the client’s lifecycle, ensuring a consistent and high-quality experience. • Develop a deep understanding of each client’s business objectives, operational priorities and success metrics. Act as a trusted advisor by proactively offering insights, recommendations, and best practices. • Identify expansion and cross selling opportunities with the collaboration of our sales team. Ensure clients receive measurable value from all contract HCAT products and services. • Identify opportunities to expand product adoption, enhance utilization and drive additional value. Develop Account Plans that support client goals and long-term growth. • Monitor client engagement and product performance to ensure alignment with expected outcomes. • Serve as the escalation point for client concerns, ensuring timely, transparent and effective resolution. • Coordinate with cross-functional resources to address issues and remove barriers to client success. • Represent client needs, priorities and feedback to internal teams, ensuring commitments are met. • Collaborate closely with product, engineering, support and leadership teams to deliver on client expectations. • Participate in internal and external planning and forecasting to support organizational alignment with client strategies. • Maintain accurate and up-to-date Account Plans, Measurable Improvement metric, Client Results Strategy and SMART Goals • Prepare and deliver quarterly and bi-annually onsite client business reviews, which include client performance updates, strategic recommendations, product road maps, Measurable Improvements and Client Results Strategy metric. • Monitors contract compliance and all contract renewals. • Champion the voice of the client within the organization. • Drive initiatives that improve client satisfaction, retention and overall client experience. • Anticipate client needs and proactively address potential risks to the partnership.