Call Center Representative Remote Jobs in North Dakota (US)

Admissions Call Center Representative

Cotulla Education

For the Doers, Makers, Builders, and Explorers

Call Center Representative20 hours ago

Full Time Remote SeniorTeam 1,001-5,000H1B No Sponsor

View details: Admissions Call Center Representative

• Handle a high volume of outbound and inbound calls daily using an automated dialer system • Connect with new prospective students and provide clear, concise program information • Transfer qualified prospects to campus admissions teams in real time • Schedule appointments when campus staff are unavailable • Follow a defined call flow and quality standards (no strict script, but structured expectations) • Accurately log call activity and outcomes in internal systems • Maintain a consistent pace of calls and productivity throughout the day • Collaborate with team members and leadership to meet performance goals

United States

$20 - $22 / hour

Contact Center Representative I

Accuserve Solutions

Your Managed Repair Experience℠ (MRX℠) Company

Full Time Remote SeniorTeam 201-500H1B No Sponsor

View details: Contact Center Representative I

• In/Outbound calls with policyholders to set up services directed by our carrier partners • Clearly communicate the value of our services • Build trust, establish rapport, and confidently set expectations about what to expect during the claims process • Pair homeowners with our contractor partners to assist with their claim • Accurately document claims system and move claim forward as far as possible • Meet or exceed established quality and department goals • Maintains high level of professionalism with customers and colleagues • Adheres to assigned work schedule • Work with peers, collaborators, and supervisory staff for the common goals of the organization. • Reliable in meeting work commitments. • Cross training in other departments and willingness to take on other tasks as assigned, which may not be defined above • Working OT is expected

United States

$17 / hour

Financial Clearance Representative III

TriHealth

Founded in 1995 as a result of the merger of two existing healthcare organizations, TriHealth is based in Cincinnati, Ohio, and is comprised of two acute-care h

Full Time Remote Mid Level

Company Site

Role Description At TriHealth, our Financial Clearance Representatives play a critical role in ensuring every patient begins their care journey with clarity, compassion, and confidence. You are at the front line of financial advocacy—helping patients understand coverage, removing barriers to care, and contributing directly to a seamless, trusted healthcare experience. Job Overview: - This position is responsible for verifying patient insurance, confirming benefits eligibility, performing authorization and pre-certification, calculating and estimating patient liability, and/or notification as required by third party coverage providers. - Purpose of this job is to verify that TriHealth patient insurance information is accurate and up to date so payment will be received for services rendered. - This position requires the knowledge to review medical records obtaining information such as diagnosis, prior treatment, signs and symptoms, medication, and other medical information to submit requests for authorizations for surgery, testing, or treatment. Qualifications - High School Degree in Medical terminology course or equivalent knowledge - Knowledge of Medical Terminology - Insurance vocabulary and processes - Government and Non-government third party benefits and coverage rules - Understanding of the impact financial clearance services has on revenue cycle operations and financial performance - 1-2 years experience in Customer Service Healthcare - Dedication to treating both internal and external constituents as clients and customers - Maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality - Background in managed care or patient billing - 1-2 years experience in Technical Healthcare - Must have one year experience in insurance verification or precertification experience - Experience with automated patient account system or online verification systems Requirements - Location: Work from home - Schedule: 8:30 AM- 5:00 PM, M-F Benefits - Competitive shift differentials - Opportunities for professional growth - Comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement - PRN positions not eligible for TriHealth benefits Working Conditions - Climbing - Rarely - Concentrating - Consistently - Continuous Learning - Frequently - Hearing: Conversation - Consistently - Hearing: Other Sounds - Rarely - Interpersonal Communication - Consistently - Kneeling - Rarely - Lifting <10 Lbs - Rarely - Lifting 50+ Lbs - Rarely - Lifting 11-50 Lbs - Rarely - Pulling - Rarely - Pushing - Rarely - Reaching - Occasionally - Reading - Consistently - Sitting - Frequently - Standing - Occasionally - Stooping - Occasionally - Talking - Consistently - Thinking/Reasoning - Consistently - Use of Hands - Consistently - Color Vision - Rarely - Visual Acuity: Far - Consistently - Visual Acuity: Near - Consistently - Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors - Serve: ALWAYS… - Welcome everyone by making eye contact, greeting with a smile, and saying "hello" - Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist - Refrain from using cell phones for personal reasons in public spaces or patient care areas - Excel: ALWAYS… - Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met - Offer patients and guests priority when waiting (lines, elevators) - Work on improving quality, safety, and service - Respect: ALWAYS… - Respect cultural and spiritual differences and honor individual preferences. - Respect everyone’s opinion and contribution, regardless of title/role. - Speak positively about my team members and other departments in front of patients and guests. - Value: ALWAYS… - Value the time of others by striving to be on time, prepared and actively participating. - Pick up trash, ensuring the physical environment is clean and safe. - Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. - Engage: ALWAYS… - Acknowledge wins and frequently thank team members and others for contributions. - Show courtesy and compassion with customers, team members and the community.

View details: Financial Clearance Representative III

United States

Call Center Financial Clearance Specialist II

Texas Health Resources

Located in Arlington Texas, Texas Health Resources is a nonprofit, faith-based healthcare provider that has been providing a wide range of healthcare services to the communities th

Full Time Remote Mid Level

Role Description Fast-paced, high-volume clinic looking for a top skilled Call Center Specialist II. Work location: 612 East Lamar Blvd, Arlington, Texas 76011 Work environment: Remote within the Dallas/Fort Worth area Work hours: Full-time, 40 hours weekly; Monday thru Friday, (10:00am – 6:30pm) Department Highlights: - Promotional Opportunities - Different roles/teams within our department to gain knowledge and growth - Remote - Inclusive Morale What You Will Do: - Obtain accurate financial and demographic information during Pre-Registration pertaining to the patient account - Utilize Passport for address verification - Maintain knowledge and application of all admission processes and procedures for patients in reservation status - Execute tasks in a timely manner with a high degree of accuracy Qualifications - High School Diploma or equivalent (REQUIRED) - Two years of experience in a healthcare field, customer service, telemarketing, or a call center environment (REQUIRED) - Working knowledge of Medical Terminology (PREFERRED) - CHAA – Certified Healthcare Access Associate upon hire (PREFERRED) Benefits - Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits - Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice - Strong Unit Based Council (UBC) - A supportive, team environment with outstanding opportunities for growth Company Description At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve.” We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 23,000 employees of wholly owned/operated facilities plus 2,200 employees of consolidated joint ventures in the greater Dallas/Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more. Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

View details: Call Center Financial Clearance Specialist II

United States

Call Center Supervisor

Sarnova

Sarnova is an Equal Opportunity Employer. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

View details: Call Center Supervisor

Full Time Remote Mid LevelTeam 1,001-5,000

Role Description The Call Center Supervisor is responsible for leading, coaching, and supporting a team of Call Center Specialists and Senior Call Center Specialists within a fully remote, high-volume call center environment. This role ensures the delivery of high-quality patient service while meeting productivity, quality, compliance, and turnaround time expectations. The Supervisor plays a critical role in real-time operations, handling escalated patient issues, monitoring team performance, providing ongoing feedback and development, and partnering with leadership to drive continuous improvement. Success in this role requires strong leadership skills, sound judgment, and the ability to balance team support with operational accountability. Essential Duties and Responsibilities: - Directly supervise and support a team of Call Center Specialists and Senior Call Center Specialists, providing day-to-day guidance, coaching, and performance oversight. - Monitor queue activity, staffing coverage, and workloads to ensure service levels, response times, and productivity targets are met. - Handle or oversee escalated patient calls, including complex or sensitive billing issues requiring advanced customer service and problem resolution. - Serve as a point of escalation for team members, assisting with complex account research, policy interpretation, and decision-making. - Conduct regular call monitoring, quality reviews, and documentation audits; provide timely, constructive feedback and coaching. - Support onboarding and training of new hires, including reinforcement of workflows, systems, compliance standards, and customer service expectations. - Track individual and team performance metrics, including call volumes, quality scores, adherence, and turnaround times. - Partner with Call Center leadership to address performance gaps, implement corrective action plans, and recognize high performance. - Ensure consistent adherence to HIPAA regulations, company policies, client-specific requirements, and compliance standards. - Communicate updates, process changes, and client requirements clearly and consistently to the team. - Identify trends, recurring issues, or process inefficiencies and escalate recommendations for improvement. - Foster a positive, collaborative team culture that supports engagement, accountability, and continuous improvement. - Assist with scheduling, attendance tracking, and coverage planning in a remote environment. - Maintain accurate documentation related to coaching, performance discussions, and employee development. - Additional supervisory or operational duties as assigned. Qualifications - High School Diploma or Equivalent required; Associate’s or Bachelor’s degree preferred. - Minimum 5+ years of call center or customer service experience, preferably in healthcare or billing environments. - 2+ years of experience in a leadership, lead, or supervisory role strongly preferred. - Prior experience managing escalations and coaching team members. - Prior experience handling escalated or complex customer interactions strongly preferred. - Bilingual (English/Spanish) preferred. - Strong understanding of call center operations, performance metrics, and quality standards. - Healthcare billing and insurance knowledge strongly preferred. - Proficiency in Microsoft Office applications (Outlook, Word, Excel) and call center systems. - Ability to analyze performance data and translate insights into coaching and action plans. - Excellent communication and interpersonal skills, with the ability to lead difficult conversations professionally and constructively. - Proven ability to remain calm and decisive in high-pressure, fast-paced environments. - Strong problem-solving and conflict-resolution skills. - Highly organized with the ability to manage multiple priorities and deadlines. - Reliable, punctual, and dependable with strong accountability. - Ability to lead and support a remote team while maintaining engagement and performance standards. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

United States

Patient Access Representative

LCMC Health

Eight hospitals + dozens of New Orleans area clinics and practices, all focused on keeping you well.

Full Time Remote Mid LevelTeam 10,001+H1B Sponsor

View details: Patient Access Representative

Role Description Your job is more than a job. Be the problem-solver before the visit! As a Patient Access Representative focused on Financial Clearance and Authorizations, you work behind the scenes—and directly with patients—to ensure care is approved, covered, and financially clear before services are delivered. Your attention to detail helps prevent delays, denials, and surprises, creating a smoother experience for both patients and care teams. You bring clarity, accuracy, and empathy to conversations about insurance, authorizations, and financial responsibility—making complex processes easier to understand. - Verify insurance eligibility and benefits for scheduled and unscheduled services - Obtain prior authorizations and referrals as required by payers - Review patient accounts for financial clearance and resolve issues before services are rendered - Communicate with insurance companies, providers, and internal teams to secure approvals - Explain coverage, estimates, and financial responsibility to patients - Assist with payment arrangements and financial assistance referrals when appropriate - Maintain accurate documentation and protect patient confidentiality Qualifications - Strong customer service and communication skills - Attention to detail and comfort working with insurance and authorization processes - Ability to explain financial and coverage information clearly and confidently Requirements - High School Diploma or GED (or 2 years of applicable experience in lieu of education) - 2 years of customer service and/or healthcare experience Benefits - Deliver healthcare with heart. - Give people a reason to smile. - Put a little love in your work. - Be honest and real, but with compassion. - Bring some lagniappe into everything you do. - Forget one-size-fits-all, think one-of-a-kind care. - See opportunities, not problems – it’s all about perspective. - Cheerlead ideas, differences, and each other. - Love what makes you, you - because we do.

United States

Manager, Contact Center Training

University of Miami

Explore your future at the U

Full Time Remote LeadTeam 10,001+Since 1925H1B Sponsor

View details: Manager, Contact Center Training

Role Description The Manager, Contact Center Training leads the development and execution of training programs for UHealthConnect, supporting the continued centralization and expansion of patient access services. This role provides strategic direction and ensures alignment of training across enterprise operations, including scheduling, registration, and other patient-facing functions. - Drives standardized, end-to-end training solutions that support key performance metrics and incorporate industry best practices across customer service, contact handling, Epic EMR, NICE CXone, Kyruus Health, and workforce systems. - Integrates training with operational workflows and partners with operational leadership and the Quality Management team to develop, optimize, and sustain training solutions that reinforce standard processes and enable continuous improvement. Core Responsibilities - Collaborates with leadership to define and implement training strategies that support the integration and centralization of multiple lines of business within UHealthConnect. - Oversees the development, execution, and continuous improvement of enterprise-wide training programs for scheduling, registration, and other patient-facing services. - Leads the design and delivery of training curricula aligned to core systems and technologies, ensuring effective adoption and utilization. - Designs and oversees training programs for a fully remote workforce, leveraging virtual facilitation techniques. - Develops and implements online, self-paced, and self-directed training modules, including e-learning and simulation-based content. - Establishes and maintains scalable training frameworks that support onboarding, cross-training, and ongoing education. - Supervises and develops training staff, providing leadership, coaching, and performance management. - Partners with operational leadership, project teams, and subject matter experts to translate workflows into standardized training content. - Oversees training readiness for system implementations, workflow updates, and organizational initiatives. - Collaborates with the Quality Management (QM) team to incorporate performance insights into training enhancements. - Establishes and continuously assesses the effectiveness of internal controls within the unit and compliance with University policies and procedures. Qualifications - Bachelor’s degree in relevant field required. - Minimum 5 years of relevant experience required. Knowledge, Skills and Abilities - Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness. - Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change. - Financial Oversight: Knowledge of financial operations and management. - Team Leadership: Ability to create and maintain a cohesive and productive team environment. - Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively. - Any relevant education, certifications and/or work experience may be considered. Benefits - Competitive salaries. - Comprehensive benefits package including medical, dental, tuition remission, and more.

United States

Patient Engagement Representative

ILUMED LLC

Full Time Remote Mid Level

Role Description As a Patient Engagement Representative, you will be the voice of our healthcare organization, reaching out to patients to schedule appointments, provide program information, and deliver top-tier customer service in a fast-paced call center environment. Your role will directly impact access to care and patient satisfaction across our clinical programs. Key Responsibilities - Make outbound and receive inbound calls to schedule, confirm, or reschedule healthcare appointments. - Communicate clearly and empathetically with patients in both Korean and English. - Accurately document all interactions in internal systems. - Follow scheduling protocols and call scripts while maintaining a courteous tone. - Address patient questions and concerns; escalate complex issues as needed. - Verify patient demographics and update records accordingly. - Ensure compliance with HIPAA and organizational privacy policies. - Participate in ongoing training and support outreach campaigns as assigned. Qualifications - High school diploma or equivalent required. - Minimum 2 years of experience in healthcare customer service. - Familiarity with HIPAA guidelines and patient privacy standards. Requirements - Strong verbal and written communication skills. - Customer-service focused, with a patient-first mindset. - Proven ability to handle a high volume of calls with professionalism and accuracy. - Tech-savvy with experience using EHRs, call center platforms, and Microsoft Office. - Adaptable, self-motivated, and a collaborative team player. - Prior experience in healthcare scheduling or a call center environment preferred. Benefits We’re committed to improving the patient experience and access to care. As part of our team, you’ll find a supportive environment, growth opportunities, and the chance to make a meaningful difference every day. Apply Today! If you want to help people navigate their healthcare journey with compassion and clarity, we’d love to hear from you.

View details: Patient Engagement Representative

USA Timezones

$25 - $28 / hour

Scheduling Team Lead

The IMA Group

Founded in 1990, The IMA Group is a nationally recognized provider of medical, behavioral health, and clinical research services with more than 180 locations ac

View details: Scheduling Team Lead

Full Time Remote Lead

Company Site

Role Description The IMA Group is seeking a detail-oriented and motivated Scheduling Team Leader to support our growing Scheduling Department. This role is ideal for someone with scheduling, customer service, or call center experience who enjoys helping teams succeed while ensuring appointments are scheduled accurately and efficiently. As a Scheduling Team Leader, you'll serve as a key resource for scheduling staff, helping monitor productivity, resolve scheduling challenges, and ensure daily operational goals are met. You'll work closely with leadership while supporting appointment scheduling for disability evaluations, occupational health services, and other lines of business. - Support and guide scheduling staff to ensure daily work is completed accurately and on time - Monitor scheduler productivity and performance, providing updates to management - Assist with assigning and tracking team tasks - Identify scheduling issues and communicate solutions to leadership - Help coordinate department projects and special assignments - Participate in training initiatives and support process improvements - Schedule appointments as needed while maintaining excellent customer service - Maintain HIPAA compliance and confidentiality standards Qualifications - High school diploma or GED required - At least 1 year of clerical, administrative, scheduling, or customer service experience - Previous scheduling or call center experience preferred - Strong organizational, communication, and problem-solving skills - Ability to multitask in a fast-paced environment - Proficiency with computer systems and data entry Benefits - Stable, growing healthcare organization - Collaborative and supportive team environment - Opportunities for professional growth and development - Comprehensive benefits package for eligible employees Company Description The IMA Group is an Affirmative Action/Equal Opportunity Employer. - Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. - Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. - Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities.

United States